Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have received nothing but an outstanding service from Charters during our buying experience. Victoria was extremely proactive in searching for properties to meet our requirements. She was professional, responsive and efficient. We viewed some properties with Elle who again, we would highly recommend. She was extremely knowledgable on the properties and provided a professional service showing brilliant personal skills and customer service. Overall we wouldn’t hesitate to recommend Chandler’s ford Charters and would like to thank you for their excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Sara · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
★★★★★ 5/5
GoogleWe would like to thank Charters for the exceptional service received. Especially would like to mention Olivia for contacting us as soon as they received a new instruction from the vendor, Victoria for handling the negotiations and Lisa for dealing with conveyances while keeping us up to date. The process became very complex due to unforeseen circumstances, however, thanks to Charters, all of us achieved the end goal. Their desire to support, value the customers as well as negotiation skills are second to none. Therefore, we would definitely recommend Charters and they deserve much more than five stars for this review. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Darshana · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied · 30 July 2023
Darshana, thank you for taking the time to review the service you have received. This is much appreciated.
★★★★★ 5/5
GoogleEden from Charters was a breath of fresh air and made our property search so much more enjoyable and easy. Eden really took the time to understand exactly what we were looking for and went out of her way to make sure the process was as simple as possible for the both of us. We found the perfect property for us via Eden’s superior knowledge of the market, local area, and us as a couple (having actually taken the time to understand what we needed). Thanks again Eden.
Rachael · 26 August 2021 · Charters Winchester
Agent replied
Hi Rachael, Thank you so much for this lovely review. It is appreciated and will be passed on to Eden and the team.
★★★★★ 5/5
GoogleGreat service, personable and professional!PositiveResponsiveness, Quality, Professionalism, Value
Oliver · 25 August 2021 · Charters Farnham
Agent replied
Thanks Oliver!
★★★★★ 5/5
GoogleHenry and team were very helpful and nothing seemed too much trouble. I would highly recommend their service. Thank you Charters Farnham.PositiveResponsiveness, Professionalism
Carly · 25 August 2021 · Charters Farnham
Agent replied · 30 July 2023
Thank you for the review, this is much appreciated.
★★★★★ 5/5
GoogleWe listed our property with Charters in 2020 and found their service to be both professional and pro-active.PositiveResponsiveness, Professionalism, Value
Matthew · 25 August 2021 · Charters Farnham
Agent replied
Thank you Matthew, the review is much appreciated
★★★★★ 5/5
GoogleGreat experience working with Henry and the Charters Farnham team - always incredibly responsive and professional. A pleasure to work withPositiveResponsiveness, Professionalism
Simon · 25 August 2021 · Charters Farnham
Agent replied
Thanks for this review, much appreciated.
★★★★★ 5/5
GoogleEdward Kendall was professional, efficient and conscientious.Great estate agent.Would highly recommend.PositiveProfessionalism
Leo · 25 August 2021 · Charters Farnham
Agent replied
Many thanks for the review, Edward will be delighted. All the very best.
★★★★★ 5/5
GoogleVery happy with the service! Everyone I spoke to or met at Charters were extremely helpful through the whole process.
Thank you in particular to Henry, Jamie, Laura and Lisa!PositiveResponsiveness, Quality, Professionalism
Anna · 25 August 2021 · Charters Farnham
Agent replied
Thank you Anna!
★★★★★ 5/5
GoogleHenry, Matt and Jamie did a great job marketing and successfully selling our refurbishment/extension project house under the challenging circumstances that Covid 19 has producedPositiveResponsiveness, Professionalism
Paul · 25 August 2021 · Charters Farnham
★★★★★ 5/5
GoogleExtremely good service throughout the renting process so far. Edward has been great. They've made sure we are just as happy as the landlord with the agreement and for that I'm very grateful!PositiveProfessionalism
Cam · 25 August 2021 · Charters Farnham
Agent replied
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
★★★★★ 4/5
GoogleThe team at Charters, Farnham have made our sale seem like a breeze! They have kept us informed and ensured that everything has run smoothly. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Claire · 25 August 2021 · Charters Farnham
Agent replied
Thank you Claire! This is great to hear.
★★★★★ 4/5
GoogleHenry Griffin has been a huge help in the sale of a property which proved more difficult to sell than expected. After a buyer withdrew because of Covid, Henry quickly found another buyer who, after a few bumps and a price reduction, proceeded to exchange of contracts. Many thanks to Henry and his team for seeing the transaction through.PositiveQuality
JOHN · 25 August 2021 · Charters Farnham
Agent replied
Thanks for the kind review. Much appreciated.
★★★★★ 5/5
GoogleWe purchased a house through Charters and found them at all times to be professional and accommodating.
Their team who are dedicated to the purchase process, were superb at pulling all the threads together; ask for Lisa in that team!PositiveResponsiveness, Professionalism
David · 25 August 2021 · Charters Farnham
Agent replied · 30 July 2023
Thanks to you both for the review!
★★★★★ 5/5
GoogleJonatahn Pinhorne, originally at the Alton branch and now at the Farnham branch, acted with infinite patience and good humour when selling my mother's house. Our buyer's had appalling solicitors who were virtually impossible to contact but he worked very hard to ensure we had as much information as possible. Excellent work for which we are very grateful.PositiveResponsiveness, Quality, Professionalism, Value
Sue · 25 August 2021 · Charters Farnham
Agent replied
Thank you Sue, we will pass this on to Jonathan, he will be delighted.
★★★★★ 5/5
GoogleGreat experience with using Charters Farnham to sell our house. Always providing good honest feedback from viewings. Offered good advice also in helping us with the sale of our house. Highly recommend using them!PositiveProfessionalism
Pippa · 25 August 2021 · Charters Farnham
Agent replied · 30 July 2023
Hi Pippa. Thank you for this lovely review. It will be passed on to the team.
★★★★★ 5/5
GoogleWe have just sold my mum's house with Laura from Charters in Farnham. As I live 250 miles away this could have been awkward, but nothing was too much trouble for Laura who even visited the house now and then to ensure all was well. She was always professional and friendly and was quick to respond to messages and emails.PositiveResponsiveness, Professionalism, Value
Deborah · 25 August 2021 · Charters Farnham
Agent replied
Thank you for taking the time to give us your feedback, it is much appreciated.
★★★★★ 5/5
GoogleFantastic service from start to finish. Our agent Henry was excellent, extremely confident he could sell our property and he did exactly that! We had a very quick sale and excellent follow up from Lisa in the sales progression team. Would highly recommend and we will be using them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Samuel · 25 August 2021 · Charters Farnham
Agent replied
Thank you for this review!
★★★★★ 5/5
GoogleWe have now rented a property and also bought our next house through Charters. Both Jamie and Henry have been very professional, straight forward to deal with and very nice guys. I would not hesitate to use their services again and have recommended them to friends.PositiveResponsiveness, Quality, Professionalism
Natasha · 25 August 2021 · Charters Farnham
Agent replied
Thank you Natasha! We appreciate the review.
★★★★★ 4/5
GoogleMy wife and I had an excellent recent experience selling our property through Charters. They were professional throughout and extremely responsive to any queries we had, making what can be a stressful procedure more straightforward. Both Jonathan Pinhorne and Lisa Roberts were excellent in helping us through the process. We would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Duncan · 25 August 2021 · Charters Farnham
Agent replied
Thank you for taking the time to give us your feedback, it is much appreciated.
★★★★★ 5/5
GoogleCharters Farnham were wonderful. Laura especially. She was professional throughout and you feel in safe hands with her. A very important aspect also is that a member of the agency team always carried out a viewing. They knew the property and knew their job. Be aware that some agents will tell you it's one of their team but it is in fact a weekend rep! The after sales department is also a very important and welcome bonus to chase solicitors, responses to enquiries from clients to progress things quickly and without unnecessary delays. I wouldn't hesitate to recommend this agency. Total breath of fresh air to the meaning of the word "agent!"PositiveResponsiveness, Quality, Professionalism
Rebecca · 25 August 2021 · Charters Farnham
Agent replied
Hi Rebecca, thank you for your comments. It is reassuring to hear this and we wish you the very best in the future.
★★★★★ 5/5
GoogleAfter a terrible experience with another local agent, we decided to approach Charters. Our experience with Charters Farnham has been excellent throughout and the difference in their approach was clear from day one. The entire team are friendly, professional and remain in regular communication with us. Receiving updates via emails and phone calls routinely ensured that we were always in the loop and up to date with the process. Charters listened to our needs and took on board our requirements to ensure that we ended up with the outcome we were looking for. We would highly recommendPositiveQuality, Professionalism
Dan · 25 August 2021 · Charters Farnham
Agent replied
Dan, we are glad we could help you get there in the end. All the best.
★★★★★ 5/5
GoogleI have just sold my house through Charters Farnham and quickly agreed a sale to an ideal buyer despite my neighbours being on the market for months with another agent.
I found the team very professional, proactive, experienced and friendly and they genuinely cared about me and my family’s situation. They are also local with great knowledge of the area. The after sales care is amazing with dedicated sales progressors.
We are delighted with the service provided and would happily recommend Charters to anyone thinking of moving.PositiveResponsiveness, Quality, Professionalism, Value
Matt · 25 August 2021 · Charters Farnham
Agent replied
You’re a gentleman Matt, many thanks and all the best ☺️
★★★★★ 5/5
GoogleWe had a great experience with Charters who we used to sell our quirky, listed property.
They were very professional and friendly (this is the first time we'd sold so were very helpful). They were communicative - feedback was quick and they always got back to us quickly. If and when they recommended other services these also turned out to be pretty good too.
Most importantly - we sold our house for a good price! Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Caroline · 25 August 2021 · Charters Farnham
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