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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,174 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,174 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,912

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have received nothing but an outstanding service from Charters during our buying experience. Victoria was extremely proactive in searching for properties to meet our requirements. She was professional, responsive and efficient. We viewed some properties with Elle who again, we would highly recommend. She was extremely knowledgable on the properties and provided a professional service showing brilliant personal skills and customer service. Overall we wouldn’t hesitate to recommend Chandler’s ford Charters and would like to thank you for their excellent service.PositiveResponsiveness, Quality, Professionalism, Value

Sara · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

5/5

Google

We would like to thank Charters for the exceptional service received. Especially would like to mention Olivia for contacting us as soon as they received a new instruction from the vendor, Victoria for handling the negotiations and Lisa for dealing with conveyances while keeping us up to date. The process became very complex due to unforeseen circumstances, however, thanks to Charters, all of us achieved the end goal. Their desire to support, value the customers as well as negotiation skills are second to none. Therefore, we would definitely recommend Charters and they deserve much more than five stars for this review. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Darshana · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Darshana, thank you for taking the time to review the service you have received. This is much appreciated.

5/5

Google

Eden from Charters was a breath of fresh air and made our property search so much more enjoyable and easy. Eden really took the time to understand exactly what we were looking for and went out of her way to make sure the process was as simple as possible for the both of us. We found the perfect property for us via Eden’s superior knowledge of the market, local area, and us as a couple (having actually taken the time to understand what we needed). Thanks again Eden.

Rachael · 26 August 2021 · Charters Winchester

Agent replied

Hi Rachael, Thank you so much for this lovely review. It is appreciated and will be passed on to Eden and the team.

5/5

Google

Great service, personable and professional!PositiveResponsiveness, Quality, Professionalism, Value

Oliver · 25 August 2021 · Charters Farnham

Agent replied

Thanks Oliver!

5/5

Google

Henry and team were very helpful and nothing seemed too much trouble. I would highly recommend their service. Thank you Charters Farnham.PositiveResponsiveness, Professionalism

Carly · 25 August 2021 · Charters Farnham

Agent replied · 30 July 2023

Thank you for the review, this is much appreciated.

5/5

Google

We listed our property with Charters in 2020 and found their service to be both professional and pro-active.PositiveResponsiveness, Professionalism, Value

Matthew · 25 August 2021 · Charters Farnham

Agent replied

Thank you Matthew, the review is much appreciated

5/5

Google

Great experience working with Henry and the Charters Farnham team - always incredibly responsive and professional. A pleasure to work withPositiveResponsiveness, Professionalism

Simon · 25 August 2021 · Charters Farnham

Agent replied

Thanks for this review, much appreciated.

5/5

Google

Edward Kendall was professional, efficient and conscientious.Great estate agent.Would highly recommend.PositiveProfessionalism

Leo · 25 August 2021 · Charters Farnham

Agent replied

Many thanks for the review, Edward will be delighted. All the very best.

5/5

Google

Very happy with the service! Everyone I spoke to or met at Charters were extremely helpful through the whole process. Thank you in particular to Henry, Jamie, Laura and Lisa!PositiveResponsiveness, Quality, Professionalism

Anna · 25 August 2021 · Charters Farnham

Agent replied

Thank you Anna!

5/5

Google

Henry, Matt and Jamie did a great job marketing and successfully selling our refurbishment/extension project house under the challenging circumstances that Covid 19 has producedPositiveResponsiveness, Professionalism

Paul · 25 August 2021 · Charters Farnham

5/5

Google

Extremely good service throughout the renting process so far. Edward has been great. They've made sure we are just as happy as the landlord with the agreement and for that I'm very grateful!PositiveProfessionalism

Cam · 25 August 2021 · Charters Farnham

Agent replied

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

4/5

Google

The team at Charters, Farnham have made our sale seem like a breeze! They have kept us informed and ensured that everything has run smoothly. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Claire · 25 August 2021 · Charters Farnham

Agent replied

Thank you Claire! This is great to hear.

4/5

Google

Henry Griffin has been a huge help in the sale of a property which proved more difficult to sell than expected. After a buyer withdrew because of Covid, Henry quickly found another buyer who, after a few bumps and a price reduction, proceeded to exchange of contracts. Many thanks to Henry and his team for seeing the transaction through.PositiveQuality

JOHN · 25 August 2021 · Charters Farnham

Agent replied

Thanks for the kind review. Much appreciated.

5/5

Google

We purchased a house through Charters and found them at all times to be professional and accommodating. Their team who are dedicated to the purchase process, were superb at pulling all the threads together; ask for Lisa in that team!PositiveResponsiveness, Professionalism

David · 25 August 2021 · Charters Farnham

Agent replied · 30 July 2023

Thanks to you both for the review!

5/5

Google

Jonatahn Pinhorne, originally at the Alton branch and now at the Farnham branch, acted with infinite patience and good humour when selling my mother's house. Our buyer's had appalling solicitors who were virtually impossible to contact but he worked very hard to ensure we had as much information as possible. Excellent work for which we are very grateful.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 25 August 2021 · Charters Farnham

Agent replied

Thank you Sue, we will pass this on to Jonathan, he will be delighted.

5/5

Google

Great experience with using Charters Farnham to sell our house. Always providing good honest feedback from viewings. Offered good advice also in helping us with the sale of our house. Highly recommend using them!PositiveProfessionalism

Pippa · 25 August 2021 · Charters Farnham

Agent replied · 30 July 2023

Hi Pippa. Thank you for this lovely review. It will be passed on to the team.

5/5

Google

We have just sold my mum's house with Laura from Charters in Farnham. As I live 250 miles away this could have been awkward, but nothing was too much trouble for Laura who even visited the house now and then to ensure all was well. She was always professional and friendly and was quick to respond to messages and emails.PositiveResponsiveness, Professionalism, Value

Deborah · 25 August 2021 · Charters Farnham

Agent replied

Thank you for taking the time to give us your feedback, it is much appreciated.

5/5

Google

Fantastic service from start to finish. Our agent Henry was excellent, extremely confident he could sell our property and he did exactly that! We had a very quick sale and excellent follow up from Lisa in the sales progression team. Would highly recommend and we will be using them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Samuel · 25 August 2021 · Charters Farnham

Agent replied

Thank you for this review!

5/5

Google

We have now rented a property and also bought our next house through Charters. Both Jamie and Henry have been very professional, straight forward to deal with and very nice guys. I would not hesitate to use their services again and have recommended them to friends.PositiveResponsiveness, Quality, Professionalism

Natasha · 25 August 2021 · Charters Farnham

Agent replied

Thank you Natasha! We appreciate the review.

4/5

Google

My wife and I had an excellent recent experience selling our property through Charters. They were professional throughout and extremely responsive to any queries we had, making what can be a stressful procedure more straightforward. Both Jonathan Pinhorne and Lisa Roberts were excellent in helping us through the process. We would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Duncan · 25 August 2021 · Charters Farnham

Agent replied

Thank you for taking the time to give us your feedback, it is much appreciated.

5/5

Google

Charters Farnham were wonderful. Laura especially. She was professional throughout and you feel in safe hands with her. A very important aspect also is that a member of the agency team always carried out a viewing. They knew the property and knew their job. Be aware that some agents will tell you it's one of their team but it is in fact a weekend rep! The after sales department is also a very important and welcome bonus to chase solicitors, responses to enquiries from clients to progress things quickly and without unnecessary delays. I wouldn't hesitate to recommend this agency. Total breath of fresh air to the meaning of the word "agent!"PositiveResponsiveness, Quality, Professionalism

Rebecca · 25 August 2021 · Charters Farnham

Agent replied

Hi Rebecca, thank you for your comments. It is reassuring to hear this and we wish you the very best in the future.

5/5

Google

After a terrible experience with another local agent, we decided to approach Charters. Our experience with Charters Farnham has been excellent throughout and the difference in their approach was clear from day one. The entire team are friendly, professional and remain in regular communication with us. Receiving updates via emails and phone calls routinely ensured that we were always in the loop and up to date with the process. Charters listened to our needs and took on board our requirements to ensure that we ended up with the outcome we were looking for. We would highly recommendPositiveQuality, Professionalism

Dan · 25 August 2021 · Charters Farnham

Agent replied

Dan, we are glad we could help you get there in the end. All the best.

5/5

Google

I have just sold my house through Charters Farnham and quickly agreed a sale to an ideal buyer despite my neighbours being on the market for months with another agent. I found the team very professional, proactive, experienced and friendly and they genuinely cared about me and my family’s situation. They are also local with great knowledge of the area. The after sales care is amazing with dedicated sales progressors. We are delighted with the service provided and would happily recommend Charters to anyone thinking of moving.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 25 August 2021 · Charters Farnham

Agent replied

You’re a gentleman Matt, many thanks and all the best ☺️

5/5

Google

We had a great experience with Charters who we used to sell our quirky, listed property. They were very professional and friendly (this is the first time we'd sold so were very helpful). They were communicative - feedback was quick and they always got back to us quickly. If and when they recommended other services these also turned out to be pretty good too. Most importantly - we sold our house for a good price! Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 25 August 2021 · Charters Farnham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,898 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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