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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

> They sent me more properties of interest than anyone else, by far, they were simply in a different league > The attentiveness of the Charters team was excellent. > They kept up regular contact through out the process. > I would certainly recommend Charters to anyone. However, a possible improvement: > I would have valued an overview at the start of the journey of all the various steps involved in the process. It felt assumed I knew what I needed to do, and what was going to happen.PositiveResponsiveness, Quality

Benn · 30 August 2021 · Charters Winchester

Agent replied

Benn, thank you for your review - each point raised is taken on board and your comment about the start of your journey has been noted. We appreciate this feedback, thank you and all the best.

5/5

Google

As well as managing the flat for me, Charters have just found me a new tenant. I am delighted with the way they manage my flat, I completely rely on them and they always respond swiftly to queries and new legislation etc. They have also been great with finding me a new tenant and the detailed process that involves. With special thanks to Christina Grigor and Leslie Yonta. Can't recommend them highly enough - wish they'd branch out to other areas in the country!!!PositiveResponsiveness, Quality, Professionalism

Rebecca · 30 August 2021 · Charters Winchester

Agent replied

Hi Rebecca. Thank you so much for your lovely review. It has been passed on to Christina, Leslie and the team.

5/5

Google

Charters were helpful and professional from the outset. Initial contact was with Gary, but when he was unavailable, Kathryn Dyer took ownership and was extremely helpful. She was friendly, organised and kept us in the loop at all stages of our rental search and application process. We received far superior service than we got from other agents, thank you!PositiveResponsiveness, Quality, Professionalism

Pauline · 30 August 2021 · Charters Winchester

5/5

Google

Very impressed with the professional service we experienced from Charters in Winchester, both with selling our house and buying another! We needed to get on with the sale/purchase quickly and Charters did not disappoint! Well done to Mark, Oliver and James for all their invaluable help - very much appreciated.PositiveResponsiveness, Quality, Professionalism, Value

Linda · 30 August 2021 · Charters Winchester

Agent replied

We’re delighted you had a good experience with the team!

5/5

Google

Great communication and very friendly service, always willing to listen to what we wanted and were willing to change to suit usPositiveResponsiveness, Professionalism

Koopa · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

5/5

Google

I used Charters in Chandler's Ford recently to sell my house, they offered professional service and their staffs were very helpful throughout the whole process, thank you!PositiveResponsiveness, Quality, Professionalism, Value

K · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Hi there, we are delighted that you are happy with the service you received, thank you for taking the time to review us!

5/5

Google

Everything that was promised was done. Alex was informative and friendly on the initial valuation and this has continued in great service from the rest of the team. I would definitely recommend using Charters.PositiveResponsiveness, Quality, Professionalism, Value

Sandra · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thanks Sandra, much appreciated.

5/5

Google

Elle has been fantastic in helping us search and indeed find our new house. She is highly professional and always there to help. She, and the rest of the team at Charters, are highly recommended.PositiveResponsiveness, Quality, Professionalism

Will · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thanks Will, we appreciate you taking the time to review you experience with us.

5/5

Google

Charters secured me a 97% cash offer within a week of taking the photos and floorplan. they checked funds and anti-money laundering before bothering me so I was able to focus on just the decision. Charters chandlers ford, and specifically: Mike, Katie, Victoria and Jess, all provided me with an exemplary service that I can't recommend enough. Prompt, professional, personable, and precise in their words and contracting. Thank you, you've turned this potentially stressful process into the dream it deserves to be. I thank my lucky chickens that I saw a malicious hidden clause in a competitors contract, which led me to have the 4th and 5th valuation done and come across your great company. Thank you for all your hard word and excellence. AlexxPositiveResponsiveness, Quality, Professionalism, Value

So0e · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Great news!!! All the very best

5/5

Google

I viewed a few properties with Charters in Chandler's Ford, had dealt mainly with Victoria and Jess and found the whole team to be very professional and informative. They always kept me updated and find them to be personable. Would highly recommend them!PositiveResponsiveness, Professionalism

Sharda · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Sharda, many thanks for the review, the team will be delighted. All the very best.

5/5

Google

We can't fault the service provided by Charters. They sold our house within 4 days of going on the market during a pandemic - that says it all. They kept us up-to-date throughout the process and were always available to help. Charters made our house look amazing online!PositiveResponsiveness, Quality, Professionalism

Elbrie · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thank you Elbrie

5/5

Google

After a rather unpleasant experience with Purple Bricks and no viewings requests after 10 days on the market , I instructed Charters who remarketed my house and which then sold on 1st day of viewings! After selling Jessica Crouch was put in charge of finding me a house. Jess immediately organised a viewing of a house in my preferred area which was not yet on the market and I had my offer quickly accepted on the day of the viewing! Following this Jess kept me up to speed with everyone in the chain with updates on the phone and by email. Jess is always very professional even when things have been abit stressful and a delight to deal with. I cannot recommend Charters highly enough! Thank you :)PositiveResponsiveness, Quality, Professionalism, Value

CLAIRE · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you Claire for this lovely review, It will be passed on to Jess and the team.

5/5

Google

I would highly recommend the team at Charters they have been fantastic throughout the whole process, professional and approachable and nothing was too much trouble. Both Olivia and Victoria have made my experience of buying my first home a pleasurable one.PositiveResponsiveness, Quality, Professionalism

Rebecca · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thanks for the review Rebecca. We will pass this on to both Olivia and Victoria.

5/5

Google

I have found the team at Charters to be extremely professional. From the first viewing of our house right the way through the process the girls we have dealt with have been knowledgeable and always swift to answer any emails and questions we might have. I cannot recommend Charters highly enough, one of the best estate agents I've dealt with.PositiveProfessionalism

Liz · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thanks for the recommendation Liz!

5/5

Google

Everyone at Charters has been extremely helpful in aiding my partner and I in buying our first home. The communication was excellent throughout and they were very flexible in making someone available for us to have a 2nd viewing.PositiveResponsiveness, Quality, Professionalism

Daniel · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Hi Daniel, Thank you for your review. It will be passed on to the team.

5/5

Google

Charters have been extremely professional, proactive and efficient. All the staff are dedicated to their job, and pride themselves on their professional approach. I have been dealing mostly with Oliver Collins on a 1-2-1 basis via emails and phone calls - he has been fantastic, understands what I am looking for and I appreciate his helping me find my next home. PositiveResponsiveness, Quality, Professionalism, Value

Deepy · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thank you for the review, your feedback is much appreciated.

5/5

Google

Charters have been extremely professional, proactive and efficient in handling the sale of a flat and house, and the purchase of a new house. All the staff are clearly dedicated to their job, and pride themselves on their professional approach. I have always been confident that they are listening and taking things seriously when I contact them. They have handled everything with the same consistent approach, from the first contact right through to the completion of the sale and purchase. I have been dealing mostly with Elle McCrindle who has been outstanding. She has been efficient and professional for certain, but she has also had a personal approach which shows that she really does care how things are progressing. I’m certain that her manner has helped the sale of my house enormously, and I continue to be impressed with how she is handling the inevitable questions and complications along the way. If there was an award - I’d give it to Elle!!PositiveResponsiveness, Quality, Professionalism, Value

Maxine · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Hi Maxine, this is a wonderful review to receive and thanks for taking the time to explain your experience. Elle will be delighted!

5/5

Google

Great job by the whole team to get our house sold, help us purchase our beautiful dream house, exchanged and completed all to tight deadlines before the end of the stamp duty reduction. We knew we made the right choice selling through Charters and we’re lucky that the vendor’s did too. Everyone was very helpful and professional throughout although Alex, Elle, Victoria, Jess and Amy deserve a special mention for all their efforts. Thank you so much! 😊PositiveResponsiveness, Quality, Professionalism, Value

Mark · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you Mark for taking the time to give us your feedback, it is much appreciated.

5/5

Google

Victoria and her colleagues were extremely helpful in finding a buyer for my property. The after sales service from Lisa was fantastic, she went above & beyond to help my sale go through smoothly. I would recommend Charters for selling your home and would use them again in the future.PositiveResponsiveness, Quality

Becky · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Thank you!

5/5

Google

We have received nothing but an outstanding service from Charters during our buying experience. Victoria was extremely proactive in searching for properties to meet our requirements. She was professional, responsive and efficient. We viewed some properties with Elle who again, we would highly recommend. She was extremely knowledgable on the properties and provided a professional service showing brilliant personal skills and customer service. Overall we wouldn’t hesitate to recommend Chandler’s ford Charters and would like to thank you for their excellent service.PositiveResponsiveness, Quality, Professionalism, Value

Sara · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied

Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.

5/5

Google

We would like to thank Charters for the exceptional service received. Especially would like to mention Olivia for contacting us as soon as they received a new instruction from the vendor, Victoria for handling the negotiations and Lisa for dealing with conveyances while keeping us up to date. The process became very complex due to unforeseen circumstances, however, thanks to Charters, all of us achieved the end goal. Their desire to support, value the customers as well as negotiation skills are second to none. Therefore, we would definitely recommend Charters and they deserve much more than five stars for this review. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Darshana · 27 August 2021 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Darshana, thank you for taking the time to review the service you have received. This is much appreciated.

5/5

Google

Eden from Charters was a breath of fresh air and made our property search so much more enjoyable and easy. Eden really took the time to understand exactly what we were looking for and went out of her way to make sure the process was as simple as possible for the both of us. We found the perfect property for us via Eden’s superior knowledge of the market, local area, and us as a couple (having actually taken the time to understand what we needed). Thanks again Eden.

Rachael · 26 August 2021 · Charters Winchester

Agent replied

Hi Rachael, Thank you so much for this lovely review. It is appreciated and will be passed on to Eden and the team.

5/5

Google

Great service, personable and professional!PositiveResponsiveness, Quality, Professionalism, Value

Oliver · 25 August 2021 · Charters Farnham

Agent replied

Thanks Oliver!

5/5

Google

Henry and team were very helpful and nothing seemed too much trouble. I would highly recommend their service. Thank you Charters Farnham.PositiveResponsiveness, Professionalism

Carly · 25 August 2021 · Charters Farnham

Agent replied · 30 July 2023

Thank you for the review, this is much appreciated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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