Trusted Agent profile · Devon, Cornwall and Somerset
Verified
★★★★★
2,074 reviews across 30 offices and 3 platforms
Bradleys has 30 offices, in Honiton, Paignton, Saltash, Callington, Exeter (two offices), Bovey Tracey, East Looe, Plymouth (two offices), Plympton, Taunton, Plymstock, Helston, Newquay, Exmouth, Torquay, Liskeard, Camborne, St Ives, Newton Abbot, Sidmouth, Okehampton, Shaldon, Teignmouth, Crediton, Brixham, Hayle, Penzance and Budleigh Salterton (Devon, Cornwall and Somerset). Together they have 2,074 reviews on three platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Bradleys's 30 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMike at the Crediton office provided an outstanding service when selling our house. He had to communicate with different parties and did so with an amazing diplomacy keeping everyone in the know. Louis kept us informed of the progress as the house sale progressed. Their positive attitude throughout the sale was very reassuring and I am really glad that we chose them to be our estate agents.
1/5
GoogleAn absolutely useless agency, who phishes for peoples information, has a terrible reply time and honestly a bit naïve when it comes to other people's time. They also like to phub people off.
Dear Fractal Metatron, we take our customer experience (including response times) very seriously and have added a number of systems in place following the unprecedented enquiry levels over the last 2 years, which makes it a little surprising you have made the comments you have. If you would like to provide some more precise information by sending an email to info@beagroup.co.uk, we will be able to investigate the matter in detail. Could you also explain the meaning of the word 'phub' so we can ensure we interpret your comments correctly? Many thanks
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleVery poor could never get hold of them kept going to answer phone where it was pointless leaving message as they never called anyway. I don't know what I paid for be honest would not recommend think I even got threatened by them at one point.
Dear Wayne, we're sorry to hear you have experienced problems with contacting the branch, which is unusual as we have an overflow system that diverts to our Customer Experience Team. We will look into the situation and why perhaps your call wasn't diverted. We do apologise and thank you for taking the time to raise the issue.
5/5
GoogleRating only, no written review.
5/5
GoogleBradleys Newquayare very professional people who understand all your needs. Well done all of you.
5/5
GoogleI have rented our property with Bradley's for several years now and always had a brilliant service
5/5
GoogleBradley's have always been very helpful and always provided a great service. We used to let our property out and receiving great service.
5/5
GoogleI have rented my property out with Bradleys for several years now and had really good service. I can not thank them enough for their work.
5/5
GoogleI've just purchased my first home with bradleys estate agents. Octavia and the team have been fantastic throughout. A friendly and professional approach. Would highly recommend!
5/5
GoogleI would highly recommend Bradleys Newquay and their fantastic service! They couldn’t have been anymore helpful; they were always extremely friendly and thorough during the entire selling/buying process. They kept me informed every step of the way and answered all of my complex questions. I would definitely use their branch again! Thank you Bradley’s Newquay 😁
1/5
GoogleRating only, no written review.
5/5
GoogleRichard and his team were outstanding with their level of communication and support to make this sale happen. We are very thankful for everything they did to help us buy our home! 🙌 …
5/5
GoogleExcellent service from beginning to the end! All of the Bradley's team were great to deal with but to me the star of the year was Claire who dealt with all the bumps and lumps with grace and promptness. The Hayle office are so helpful and certainly make every step of the way (of buying in my case) as easier as possible. I would highly recommend Kris and his team (specially Claire, don't forget Claire! 😉) xx
5/5
GoogleGood communication throughout
3/5
GoogleSadly have not been updated on the rental property I enquired about
We do apologise for the delay and now believe your appointment has been booked. We are continuing to receive a high volume of enquiries for all rental properties and am glad we were able to arrange your appointment. We hope you like it!
4/5
GoogleOnly just contacted but so far excellent
5/5
GoogleOver the last seven years Bradleys in Honiton have managed my rental property with the utmost professionalism. They also recently supported me in the sale of the property and I could not have been happier with their service.
1/5
GoogleI Will certainly provide details. I see no reason not to share them online but I'm sure you have your reasons for wanting me not to write them on the internet for others to see. 1) You took over 3 months to get your tenants gate fixed which left my propert and the one below ata ahightened security risk. 2)When advised that your tenants had erected equipment on my roof which is not weight baring you did nothing to rectify this and I had to speak to the tenants myself. 3)You are slow in responding to emails if you respond at all and when you do the responce is usualy borderline rude. 4)Even when you did eventually get the gate 'fixed' it was a bodge job and I beleive that it provides no security to my flat nor the one bellow. 5)I have never been offered an apology for the behaviour of the tenants when they were causing constant noise throughout the night. nor for the lack of responces and tardiness in your completion of work that both myself and the owners of the flat bellow me have received. 6) I have still not received money for the leak that was caused by your tenants which happened over a year ago now. I could go on but you are complete waste of time and I doubt this will change anything apart from hopefully discouraging some people from using you for anything in the future.
Hi Dayv, as we take our customer experience very seriously, it would be really helpful if you could provide us with some details behind the review rating so that we can focus on any areas for improvement. If you are able to provide some brief info by email to info@beagroup.co.uk it would be much appreciated. Thank you
5/5
GoogleOlivia is a friendly and down to earth estate agent. She showed me around on the initial and second viewing of the property and was very informative. She dealt with the negotiations with professionalism and it was a pleasure to work with her. When I picked the keys up from Olivia I was thankful she was there from start to finish. I look forward to working with you again.
5/5
GoogleI spoke with a number of estate agents to sell my house, and while all were professional and courteous, Greg Dennet at Bradleys was a cut above the rest. Not only was he extremely knowledgeable about the state of the market and the local area, he was also incredibly enthusiastic about how he could market my property. He had some great advice & suggestions for how I could maximise interest, and I felt confident that the selling process would be as smooth and as stress free as possible - which it was! Bradleys also offered a number of services that contributed to my decision to choose them - such as being available until 9pm, and being flexible to meet my requirements. Their photographer also did an excellent job. I would absolutely recommend Greg and Bradleys to anyone looking to get their home sold.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bradleys is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Bradleys is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2024, 2022, 2020.
EA Masters by year, 2024 to 20202024 1 award EA Masters 2024 winners
2022 2 awards EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Bradleys and its branches won The Negotiator Awards in five years, most recently 2022.
Negotiator Awards winners in five years, the group and its branches: 2022, 2021, 2019, 2018, 2017.
Negotiator Awards by year, 2022 to 20172022 1 Gold and 1 Highly Commended The Negotiator Awards 2022 winners
2021 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2021 winners
2019 1 Gold and 3 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Bronze The Negotiator Awards 2018 winners
2017 3 Gold and 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Honiton has the most, with 155 reviews rated 4.9 out of 5, followed by Paignton with 139.
The 30 Bradleys offices, by town:
Yes. At the Trusted Agent Awards Night 2026 the group won Silver for South West Estate Agency of the Year. The group and its branches have also won 22 other industry awards since 2017.
