Trusted Agent profile
Verified
★★★★★
55 reviews across 1 platform
12A Fore Street, St Marychurch, Torquay TQ1 4NE
Part of Bradleys, see every office.
Bradleys's Torquay office at 12A Fore Street is rated 4.1 out of 5 across 55 reviews on 1 platform, including 55 Google reviews rated 4.1. Checked 9 October 2026.
The largest independent estate agent in the South West offering the Complete Property Service. Combining local expertise with all the latest technology and national coverage required to facilitate a successful sale or let. Their award winning service is provided by their 30+ office network, which is open until 10pm during the week and until 6pm at weekends. Offering services from Independent Mortgage Advisors to home insurance, Chartered Surveyors through to conveyancing, land and new homes to energy performance certificates, Bradleys Complete Property Service has got it covered.
Every review we hold for the Torquay office, from every platform, shown as written. First names only.
5/5
GoogleAs a first time buyer I had no idea what to expect from an estate agent but Bradley’s exceeded my expectations. Right from the start the whole process felt like a breeze really. Lynne was wonderful , incredibly organised , the communication was fantastic and we were never left in the dark and I’d definitely use Bradley’s again to sell on one day. Lynne put us at ease and nothing was ever to much trouble for her with all our 100 questions! Great team and highly recommend
5/5
GoogleBradley's are fantastic, definitely recommend. Lynn especially has been a huge help from start to finish, going above an beyond to help us. She is an absolute star and we cannot thank her & Bradley's enough.
5/5
GoogleMy experience with Harmony at Bradleys showing me properties to buy was very good and professional. I was shown two very promising properties and Harmony was very good at showing me around and also checked in on me to see how my search was going. I would definitely consider Bradleys in the future if I am to look for properties again and Harmony is a good member of the team.
5/5
GoogleI recently purchased a property through Bradleys and Tracy Manning was absolutely fantastic! The whole process from making an offer through to getting the keys was totally seamless, Tracy always kept me up-to-date on the purchase progress, was quick to respond to my many questions and did so with a high level of professionalism and customer service. It was so nice to use a local company, very friendly and accommodating at all times! Thank you Tracy!
1/5
GoogleI drove for 130 miles paid a hotel where to sleep, the day after 8:30 am the letting agent called me to confirm the appointment but one hour after the call and two hours before the appointment she called me again and said "I'm sorry the appointment is cancelled the landlord can't attend it today." That call seemed a bad joke, and gave me the impression that is not a reliable letting agency.
5/5
GoogleWe have recently used Bradleys in Torquay to sell our home. First class service from start to finish. Excellent communication from Lynn and all the team, would 100% recommend and use again.
5/5
GoogleWe recently bought a flat through Bradleys Torquay and found them to be efficient and organized. Helen and Lynn always responded quickly to our queries. We would definitely recommend.
5/5
GoogleI cannot recommend Bradley’s highly enough. They managed a difficult sale of my father’s property with professional skill, empathy, & care. At all times they kept us informed & went above & beyond chasing up the chain & helping us complete …
5/5
GoogleVery pleased with the service and sale secured by Bradley’s in St Marychurch, Torquay. We highly recommend them and will do so to anyone looking to sell their property in Torquay. Thanks to all the ladies at Bradley’s who did their bit in getting us a sale in a difficult market. Appreciated.
5/5
GoogleThank you to Lynne and her team at Bradley’s Torquay for their assistance in the sale of our property. Friendly, professional service. Excellent
5/5
GoogleThe branch manager Lynn and our sales manager Tracy have handled our property sale in a most professional and friendly manner. Tracy has had a difficult buyer to deal with and has managed the sale in a …
4/5
GoogleThe whole process overall was very good. They were eager to help at all stages. There could be a smoother process in place with regards to people you're dealing with. In my experience I went from 1 person to another to another. The people themselves were lovely, professional and keen to help but it was having that uncertainty about who I was to ask for or speak to. Being a first time buyer, on some occasions, I felt abit dumb or foolish for not knowing what something meant and this made me feel like the other person on the line just wanted me off the phone. Maybe it would be best going forward to know what the clients experience is and dumb down/explain if neccasary. I would reccomend them to anyone though helped me alot throughout and chased up the relevant people.
Thank you for your review Alex, we are always looking to improve our service in any way possible so will take on board your concern of talking to different people and the approach of some conversations. We are pleased that overall you are happy with the service from the Bradleys Torquay team!
1/5
GoogleAs we have arranged to view a property, I turned up with my wife at the address. Someone greeted us by the road and she said that her name is Tracy. She took us inside the house, she didn't talk much and we walked around alone, We liked the look of the property so we said we want it however she said mentioned that if we are not British then we can't have it. This is absolutely disgraceful.. we do not not need to be British citizen in order to rent a property. Just to clarify that I am a British citizen and my wife has indefinitely to remain in the UK. I will most certainly make a complain to all relevant departments..
Dear Busra Taskin, we appreciate you taking the time to review your experience, although it appears there may have been some confusion. We had over 20 applications for the property, which we managed to shortlist so all applicants were put to the landlord and he made a decision. It is never an easy decision for any Landlord when you have multi applicants wanting to be put forward, unfortunately, we had to disappoint several clients including yourselves. At your viewing, my colleague Tracy rang the office to check what ID you required and was a passport sufficient as your partner did not have an English passport. We rang Tracy back and informed her that your partner would require a share code following the Government having changed the law last year, which wasn't the response you wanted. We did not say at any stage you could not apply for the property due to not being a British Citizen. We made it clear we would need the share code in order to confirm the right to rent checks we have to carry out on all non-British citizens wishing to apply for a rental property. We are a very professional company and we carry out all protocols correctly. We do wish you the best of luck finding a home and would advise sourcing the share code as all letting companies will require it.
1/5
GoogleDefinitely wouldn’t use this estate agent, Customer service is zero. Didn’t like it when I asked for their sold board to be removed from the flats where I live as it’s been there long enough now. I also rang Taylors for the same reason, very polite and accommodating. Update 4th Feb The two Bradleys sold boards are still outside the flats where I live (my home). I call that exceptional customer service.
Hello Jill, this is something we are aware of, and we were a little confused when you are not the owner of the property we had sold, therefore why do you wanted the board removed? I can confirm it is in hand. We appreciate your concern regardless.
2/5
GoogleCalled with interest in purchasing a property but told it was cash only. I queried why as the property was a standard listing (no mention of cash buyers) and had a very long lease. The agent just said it was an 1980's lease and the …
Dear Nigel, with a Director being party to the conversation in the office, it appears you may have taken this the wrong way. We are duty bound by the Consumer Protection regulations to inform any potential buyers of anything that may affect … More
5/5
GoogleExcellent service from the team. They are all professional, attentive and efficient. In particular Tracey was a huge help when the purchasers became problematic, she helped ease the situation and keep the sale on track. Thank you.
5/5
GoogleAmazing and worry free buying process thanks to Bradleys in St.Marychurch! Such a friendly and helpful team who listened to what we were looking for and showed us a variety of properties ending in us buying our perfect home! Professional, thorough and all done in a timely manner. Always at the end of the phone for updates and questions :)
1/5
GoogleRang recently about offering Torquay branch to sell my house ,spoke to an assistant who was checking my name on some sort of previous customer list (black list). ,Although i know i had an issue in the past but not that serious i would not do business with them again.He said the manager would ring me back,surprisingly she did not,obviously not bothered about the business besides i sold my house soon after and thats their loss,i suggest management look into this and make sure your not losing business just because your manager has problems with petty issues.I wont be using you againNegativeProfessionalism
Dear Michael, thank you for taking the time to write this review, although there is no record of you ever having contacted us in Torquay. Should someone be looking to sell, we would treat this enquiry with the upmost importance so would appreciate you contacting us with further details by sending an email to marketing@beagroup.co.uk. to investigate the matter further. To clarify, we certainly do not run any type of 'black list'.
1/5
GoogleI arranged to view a flat via facetime with my daughter as I was out of the country. This was agreed prior to the viewing to by the estate agent. On asking to go forward with the tenancy I was told i couldn't be put fw'd as i hadn't viewed it personally. When i said that most agents were doing virtual viewing they said it was their policy that everyone had to view a property in person. Even when i said I'd sign a waiver i was denied the property. Really disappointed in their customer service, lack of compassion and flexibility in the current pandemic situation, not a company I would recommend
Dear Karen, thank you for taking the time to review our service. We are clearly trying to accommodate all enquiries and video viewings are very much 'the norm' now, although it should have been made clear at the outset that we cannot accept applications based upon a video viewing. In the main most people understand there is a risk attached to doing so and therefore will ensure they make provisions to view in person. We hope you understand. Thank you.
1/5
GoogleTerrible website with no actual phone links, full stock images and honestly poor customer service
Sorry to hear that you have concerns about our website. Although we do have phone links for each branch and department, a mix of stock and genuine imagery, plus a 24/7 live chat service, and are contactable by phone from 9am to 9pm, 7 days a week, it seems a little strange.
5/5
GoogleExcellent communication, friendly and understanding. Would use Bradleys again.
5/5
GoogleWe would just like to say thank you very much to Lauryn & Tracy @ Torquay for their amazing service throughout our house purchase. As first time buyers it was quite daunting but they made the whole purchase process incredibly easy and stress free
Thank you for your review, we truly appreciate it!
5/5
GoogleBradleys acted on behalf of us in the sale of our house. Their whole team was friendly, approachable, helpful and professional. A really lovely team who did an excellent job at selling our house. I would thoroughly recommend them.
5/5
GoogleI purchased a property through Bradleys and Lisa and Lynn attended for the viewing, Their local knowledge was excellent and they were both upbeat and accommodating to any questions we had. They helped us with all aspects of the sale and …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bradleys's Torquay office has 55 reviews across 1 platform: 55 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Bradleys is rated 4.1 out of 5 across all 55 reviews, and 4.1 out of 5 on Google from 55 reviews, checked 9 October 2026.
Bradleys, 12A Fore Street, St Marychurch, Torquay TQ1 4NE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.