Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe recently sold our house through Bradley's Estate Agents. We found the staff at the Plympton branch to be very helpful and informative through each stage of the sale process. Although our sale journey had a few bumps in the road, the Plympton branch staff were supportive and kept us up to date with the sale progress. We would definitely recommend Bradley's Estate agents to anyone looking to sale their property.
Gloria · 12 October 2023 · Bradleys Plympton
Agent replied · 29 July 2023
Thank you for your review, we truly appreciate it!
★★★★★ 5/5
Googlevery friendly estate agent we mostly dealt with Ruby and nothing was to much trouble, if we had any questions Ruby was really good at finding and dealing with all our queries. Thanks Bradleys and Ruby. Merry Xmas from Martin and Denise
Martin · 12 October 2023 · Bradleys Plympton
Agent replied
Thank you for your review, we are so pleased you are happy with the service from Ruby and the rest of the Bradleys team!
★★★★★ 5/5
GoogleThankyou so so much to Sharon, Ruby and Harry at the plympton branch. You have all been absolutely amazing. It has been a very stressful process, but you have all managed to keep us (mainly me) calm throughout. You are all worth your weight in gold and we appreciate every second you have all spend dealing with our sale and purchase. Thankyou again, you are all fabulous :) would definitly recommend you guys to anyone who is buying/selling, 100%
Simone · 12 October 2023 · Bradleys Plympton
Agent replied
Thank you for your review, we truly appreciate it!
★★★★★ 5/5
GoogleBradley's in Bovey Tracey have been fantastic from the time they took on my property only on just over a month & it's sold subject to contract . Not only have they sold mine but they've also found my new home. Many thanks have to go to Tariq Dan & Jody
Sarah · 12 October 2023 · Bradleys Bovey Tracey
★★★★★ 5/5
GoogleThanks to Jodi at the Bovey branch for her persistence and attention to detail in helping us over the line with our sale. Excellent customer service - highly recommend!
Deborah · 12 October 2023 · Bradleys Bovey Tracey
★★★★★ 5/5
GoogleExcellent service and support from our initial enquiry to successfully finding our future home. The Manager, Tariq and his team, constantly kept us up to date with developments throughout the whole process. Would have no hesitation in recommending Bradley’s in Bovey Tracey to any future home seekers or sellers. Many thanks.
Falcon4484 · 12 October 2023 · Bradleys Bovey Tracey
★★★★★ 5/5
GoogleExcellent customer service all round.
Jodi was always on hand to help with our purchase.
Lewis · 12 October 2023 · Bradleys Bovey Tracey
★★★★★ 1/5
GoogleVery poor service could not tell me about a property and became rude when I could not tell them the name of the property or its post code.. I asked her have you any properties for sale in this village her reply was try another office without giving me their number and hung up !!! That's Bradley's for you ...
LickeyTia · 12 October 2023 · Bradleys Bovey Tracey
Agent replied · 30 July 2023
We take our service extremely seriously and have discussed this situation which doesn't appear to have been anyone from our Bovey Tracey office. We always like to hear feedback to improve our customer experience, where possible so perhaps you can contact us using marketing@beagroup.co.uk with any further detail and we can then address the correct office/person. Thank you in advance.
★★★★★ 5/5
GoogleJodi Thomas of Bradleys' Bovey Tracey office acting for the vendors of the house we were buying provided regular updates and great service throughout the transaction. Would use Bradleys on any future sale.
Roy · 12 October 2023 · Bradleys Bovey Tracey
Agent replied · 30 July 2023
Thank you for your review, we truly appreciate it!
★★★★★ 5/5
GoogleJodi was great throughout our purchase and called us whenever there was an update. Despite it being a long and difficult road to completion, she made sure we got there in the end! Thank you for your help, we would definitely recommend Bradley’s to anyone buying or selling! ☺️
Gemma · 12 October 2023 · Bradleys Bovey Tracey
Agent replied · 30 July 2023
Thank you for your review, we are so pleased you are happy with the service from Jodi and the rest of the Bradleys team!
★★★★★ 5/5
GoogleBradleys in Bovey Tracey and in particular Dan Chapman have been so helpful to us and have provided excellent service in every way. From first contacting Dan about renting out our property he has been so enthusiastic, knowledgeable and efficient and it has always been easy to contact him or one of the team. All in all 10 out of 10 for the service we received and we would highly recommend Bradleys for letting or selling your property.
Lesley · 12 October 2023 · Bradleys Bovey Tracey
Agent replied · 30 July 2023
Thank you for your review, we are so pleased you are happy with the service from Dan and the rest of the Bradleys team!
★★★★★ 5/5
GoogleHad a massive challenge to sell my late fathers flat in Devon and after little real progress with a previous estate agent, the team at Bradleys were really proactive right when things were difficult. Their patience, communication and general engagement and support was brilliant with Jodi always on hand to answer one of the multiple questions I had. As things took time due to it being a probate sale, the focus on doing things differently with videos and proactive advertising worked in the end and although the housing market had become difficult, the team did so very well. Huge thanks to Jodie, Dan and Tariq.
Jim · 12 October 2023 · Bradleys Bovey Tracey
Agent replied · 30 July 2023
Thank you for your review, we are so pleased you are happy with the service from Jodi and the rest of the Bradleys team!
★★★★★ 5/5
GoogleAs first time buyers, we were pretty clueless on the buying process. We fell in love with a property, advertised by Bradley’s, and thanks to a friend we went to view what would become our first home. We used Abbie, as our mortgage advisor, Abbie was super helpful, and patient with our million and one queries! From start to finish everyone at the Shaldon Branch has been amazing, a big big thanks to Jess! Who has gone out of her way to help us, from information and liaising with our solicitor when we were unable to get a response, to obtaining quotes for some work to the property. Jess has taken an interest in us, and our property, gone above and beyond, has been extremely speedy with replies to any questions, and generally been a great help! We also had a cute box of goodies waiting for us at the property on completion day. A huge thanks to Jess and all the staff at Bradley’s!
Shane & Kyra
S · 12 October 2023 · Bradleys Shaldon
★★★★★ 5/5
GoogleThe staff at Bradelys Helston were very helpul and kept us informed at every stage on our recent house purchase.
Andy · 12 October 2023 · Bradleys Helston
Agent replied · 24 August 2024
Thank you for your review, we truly appreciate it!
★★★★★ 5/5
GoogleI'd give more stars if I could!
Martin came out to do a valuation at a property and was armed with lots of information and literature for me to go through at my leisure once he'd clarified what it all was in great detail.
He was incredibly professional, warm and welcoming to any questions and clearly explained everything I needed to know. The appointment did not feel rushed at all and he took the time to revisit any further questions I had which was reassuring.
Even an overlooked error (on my part) was easy to rectify and wasn't too much trouble at all. He went above and beyond.
Thankyou so much for your time and a tip top service!
Would definitely recommend and use again.
Sarah · 12 October 2023 · Bradleys Helston
★★★★★ 5/5
GoogleRating only, no written review.
Dawn · 12 October 2023 · Bradleys Helston
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 12 October 2023 · Bradleys Helston
Agent replied · 30 July 2023
Thank you for your review, we truly appreciate it!
★★★★★ 1/5
GoogleOur experience of Bradleys Estate Agents with reference to
5 Meneage Street, Helston
We were in the final stages of completing on this property in September 2022 when a number of concerning issues came to our attention.
Preparing for an insurance quote, we called the estate agent earlier to request access to the property to check locks, etc. for building insurance.
We had not expected the owners to be present however, they invited us in to check the property.
This was the first time had accessed the property, we had previously chosen not to view as we were located over 6hours away and were informed there were no structual issues both by vendor and valuation report and the work required to bring the property to standard was internal and non-structual.
The building, as stated in the Valuation report, was in a "stripped back" condition due to "stalling" renovation works.
We had previously been advised the works had come to a standstill due to the death of the owners brother (a builder), who was apparently helping the owner to renovate and convert the property into a retail until and two flats.
While there to check the locks, the owner invited to look around the property.
During the conversation which followed, the owner has informed us that the wood in the property has previously been treated for wood worm and dry rot by the owners preceeding himself and his wife.
A brief visual inspection of the exposed structual timber framing (of which a significant amount is exposed) gave us significant cause for concern.
The beams were riddled with holes from woodworm and crumble on touch.
We inspected three floors, including the attic space, and it is starkly evident that the structure of the building is significantly compromised from the dry rot and worm.
Given that the entire front section of original building and roof, covering three floors, is wooden framed, and the owner is aware of previous issues/treatment, and is pleading ignorance to any current issues as it was "treated by the previous owner".
However, anyone looking at the exposed wood can clearly see there is a significant problem with the integrity of the beans and therefore the structure. We found it difficult to believe that given work has already taken place by the owner and his "builder" brother, that the condition of the wood has been of no concern?
In addition, the asbestos report noted a minimum amount of asbestos in situ internally (1 floor tile), however the vendor mentioned the entire roof of the building has asbestos roof tiles.
On contacting the estate agent, we were advised the property was being "sold as seen", and they were unconcerned regarding legal requirements to disclose any existing issues.
A vendor has an obligation to disclose dry rot/wet rot, which has been treated or otherwise.
4.1 (d) of the CPSE’s references rot.
The owner of the property stated that the property had not suffered from any of the issues.
Our solicitors contacted the owners solicitors. They declined to respond to any of our solicitors correspondence.
Although we lost over 3k on valuation and solicitors fees, our solicitor stated the following:
As you have not signed the contract and exchanged on the property there is no contractual obligation between yourself and the seller. Had you exchanged then you would have been able to pursue them for misrepresentation of the property. You could claim they have misrepresented the property now, but your losses would be so small as you had not purchased the property that your claim would be under £10,000 and therefore you would have to pay all your own legal fees without the ability to claim these form the seller and you’re legal fees would probably be much more than the claim you had against the seller.
We feel we have had a very lucky escape in noting the issues above prior to the exchange of contracts.
We would advise anyone with interest in this property proceed with care.
Please see photos attached
Mia · 12 October 2023 · Bradleys Helston
Agent replied · 30 July 2023
Dear Marie, thank you for taking the time to review your experience with our Helston team. The most obvious thing to point out, which I'm sure you will have learned from this, is to always view a property in person before committing to purchase it. We strongly advise all potential buyers to do so due to these situations. It is also worth noting that having not viewed it, and having instructed a surveyor and asbestos surveyor, you should have received plenty of insight into the condition prior to visiting the property. Whilst the client should have declared such information as the damp/timber issues and any works that were carried out, along with any guarantees for the work, it would be fairly typical of a property of that age and being marketed as requiring redevelopment to require such works.
In respect of upfront information, we encourage our vendors to provide as much evidence as possible, and there will be further requirements in the future to provide increased information in order for sellers to be able to market any property, which will further help any interested parties to receive greater awareness before committing.
We woudl like to wish you the best with your property search and hope to be able to assist you again in the future.
★★★★★ 3/5
GoogleThere was no continuity as I was passed around different agents at Exmouth office and back to Helston, I must have spoken with & emailed at least 6 different people to help me with my tenancy
process they all had varying information on the same situation It took weeks to be
processed, each week there was stressful new facts about the tenancy to adapt to. At the final key collection I was given Bradleys moving in gift box, it contained useless samples of products I don't use. What a waste of packaging 😂
Ginja · 12 October 2023 · Bradleys Helston
★★★★★ 5/5
GoogleActually a six-star experience! We purchased our new property in Helston via Bradley’s and we were involved in a complex chain of 7 buyers. Throughout the process Bradley’s kept me updated and informed, far more so than the estate agent’s selling my old property. What Martin & his team were especially skilled at was managing the chain, unblocking problems and pushing through the sale. I have no doubt the chain would have collapsed without Bradley’s expertise and tenacity, but thanks to them we are now living in our dream Cornish cottage.
Mike · 12 October 2023 · Bradleys Helston
Agent replied
Thank you for your review, we are so pleased you are happy with the service from Martin and the rest of the Bradleys team!
★★★★★ 1/5
GoogleHave very much felt like the only thing these agents cared about was their commission in all our dealings with them. They push to close a deal but are not interested in their customer service. They have consistently said one thing and then done completely another. Have withdrawn our property now and would never use them again to sell. It is these type of agents that give others a bad name.
Update**following writing this the manager called to apologise and acknowledged the issues we have experienced. Think its only fair to add this
Siri · 12 October 2023 · Bradleys St Ives
Agent replied
Dear Siri, we appreciate you taking the time to write a review as we take our customer service extremely seriously. It was with great surprise to read your review and having looked into it a little further can see that it was unfortunate a buyer withdrew from your sale, although I can see the facts as to why were discussed with you. We pride ourselves on communication and can see there were multiple attempts to contact you throughout without success, which probably didn't help with your experience. I'm pleased to hear Jon contacted you to discuss the experience and we will look at how we can follow up on any missed communications with an email or similar. Should you wish to discuss your experience in further detail, you can email info@beagroup.co.uk. We wish you all the best in any future sale of your property.
★★★★★ 5/5
GoogleI purchased my apartment through Bradleys St Ives Office in 2021 and found Ben and the St Ives team very helpful and informative throughout the whole process. Impressed by their professionalism, I appointed Bradleys as the letting agent, knowing that everything would be covered to ensure both myself and my tenants would be looked after. Ben and the team have continued to be helpful and approachable and as I live up North it has given me great peace of mind knowing that my buy to let is in good hands. I would not hesitate to use Bradleys in the future and would happily recommend them to others.
Leisa · 12 October 2023 · Bradleys St Ives
Agent replied · 30 July 2023
Thank you for your review, we are so pleased you are happy with the service from Ben and the rest of the Bradleys team!
★★★★★ 5/5
GoogleWe used Bradley’s estate agent to move my mum into a new home. The process could have been very stressful as we live some way away. Debbie kept us up to date throughout the whole process. Nothing was a problem and when issues did arise she was quick to offer a solution. In my opinion going above and beyond. I would highly recommend Bradley’s to anyone looking to move. We want to say a huge thank you to Debbie and the team
Vicki · 25 September 2023 · Bradleys Paignton
★★★★★ 5/5
GoogleI sold a property through Bradleys and from the first contact, the team were absolutely brilliant. I sold a house with a chain and throughout there were stresses, however Debbie and her team were constantly providing updates throughout the course as to how everything was going and what to expect next. Their communication updates were second to none. I can’t recommend them enough. If I had to go through another process with estate agents, would definitely by choosing Debbie and her team.
Abi · 23 September 2023 · Bradleys Paignton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.