Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat amount of space, ample actually. Very useful hours of entry for price package. Day staff very friendly & approachable. Building clean & dry. No damp issues. Can be cold if using facility for long enough time in winter but better than it being too hot. Very useful carpark at rear & trolley availability.
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleGreat customer service. Mark and Laquann have both been very helpful and personable during my move in process. Highly recommended!!!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleThis is long overdue, but had to share the really great custome service experience we had at Big Yellow (Thornton Road) on the 13/12/25. We are really grateful to Mark (staff) who made a stressful situation easier by going above and beyond to help us put things in place. He had a great attitude towards us and was willing to help, even though we turned up just before closing time. He even ended up staying way after his finishing time, which we are thankful for. Thank you, Mark! Annette & Justine
Thanks so much for the review Coco. We are over the moon you had such a great experience with us.
5/5
GoogleRating only, no written review.
Hi Mathieu. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.
5/5
GoogleI had my storage unit for just over a year after moving out of my property. Good storage space with helpful and friendly staff. A special thank you to Mark he was more than amazing and always very personable. Sad to have left my unit but would definitely recommend and use again.
We are so happy to hear you are happy Samantha. Thanks for sharing your experience.
5/5
GoogleI used Big Yellow Self Storage while I was moving, and the service was very efficient from start to finish. The staff were helpful, everything was well organised, and the process was straightforward and stress-free. I’d definitely recommend them to anyone needing storage during a move.
On behalf of your local store team, thank you Roshin for leaving such a positive review about your experience.
5/5
GoogleMy first time renting with big yellow @ Croydon and I met kathryn who assisted me and showed me around. She was professional and helpful. I want to say thank you for making my reservation so effortless. Cheers and have a lovely day.
Thank you so much Ikenna. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleCame in to see how the storage works and was served by Poppy. She was super helpful and definitely an asset to the team here! Wonderful customer service :)
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleVery friendly staff, easy check in and smooth service.
We are delighted to read your review Polly. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleVery efficient and friendly and a good price
We are so happy to hear you are happy Annie. Thanks for sharing your experience.
5/5
GoogleRating only, no written review.
Hi Richard. Thanks a lot for giving us those stars. We're happy to hear you had a good experience at Big Yellow.
5/5
GoogleRating only, no written review.
Hey Yasir. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
5/5
GoogleVery easy check in and very helpful service. Super affordable as well
On behalf of your local store team, thank you Serena for leaving such a positive review about your experience.
5/5
GoogleProfessional
Hello Lee. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleAbsolutely first class customer care, the perfect space to store my belongings, knowing that they were in secure hands. Any problems I had were addressed immediately, the team at Big Yellow Storage Cardiff listened to my queries and offered thoughtful solutions. All of the staff, Sian, Marcus, James, Neil and Poppy were friendly, efficient and professional. A BIG THANK YOU to all of you, very grateful indeed.
Thank you so much E. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleHad a really good experience here today! Andy was super friendly and helpful in getting our storage room set up :)
We are so happy to hear you are happy Jamie. Thanks for sharing your experience.
5/5
GoogleServed by Tiarn - super speedy, informative - great service. Would recommend this branch
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleVery helpful staff, could not ask for more
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleCheck in quick and simple. Staff are fab. Location and facilities are brilliant
Thanks so much for the review Diana. We are over the moon you had such a great experience with us.
5/5
GoogleNick Tim and Martin were extremely helpful and professional
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleRating only, no written review.
Thanks for dropping us those stars Success. We're happy that you are happy.
5/5
GoogleGreat branch, very helpful staff!
Hello Ellis. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleReally friendly and really helpful. The process feels simple to use.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleBoth ladies made the process very simple and guided me all the way through. Great customer service! Well done!
Hi Francesca. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
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London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
