5/5
GoogleExcellent service..deji is a amazing personality.good customer service.thank you so much deji for the service
Agent replied · 19 October 2026
Hello Richa. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
Trusted Agent profile
Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Our offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
- Big Yellow Self Storage Co Ltd London (400 Wick Lane)400 Wick Lane, E3 2JG855 reviews · 855 on Google (4.6)64 in the last 90 days
- Big Yellow Self Storage Co Ltd Croydon202 - 216 Thornton Road, CR0 3EU567 reviews · 567 on Google (4.7)30 in the last 90 days
- Big Yellow Self Storage Co Ltd Brighton2 Coombe Road, Off Lewes Road, BN2 4EA541 reviews · 541 on Google (4.7)10 in the last 90 days
- Big Yellow Self Storage Co Ltd Cardiff65 Penarth Road, CF10 5DL399 reviews · 398 on Google (4.8)32 in the last 90 days
- Big Yellow Self Storage Co Ltd Beckenham1 Croydon Road, BR3 4AA393 reviews · 392 on Google (4.8)49 in the last 90 days
- Big Yellow Self Storage Co Ltd Edinburgh2 Bankhead Avenue, EH11 4HD391 reviews · 391 on Google (4.7)47 in the last 90 days
- Big Yellow Self Storage Co Ltd London (100 The Highway)100 The Highway, E1W 2BX372 reviews · 372 on Google (4.8)21 in the last 90 days
- Big Yellow Self Storage Co Ltd Enfield1 Progress Way, EN1 1FT358 reviews · 358 on Google (4.6)19 in the last 90 days
- Big Yellow Self Storage Co Ltd CambridgeUnit 14, Coral Park, Henley Road, CB1 3EA325 reviews · 325 on Google (4.8)29 in the last 90 days
- Big Yellow Self Storage Co Ltd Poole2 Nuffield Road, Nuffield Industrial Estate, BH17 0RB313 reviews · 313 on Google (4.8)10 in the last 90 days
- Big Yellow Self Storage Co Ltd ColchesterBruff Close, Turner Road, Colchester, CO4 5EU297 reviews · 296 on Google (4.8)31 in the last 90 days
- Big Yellow Self Storage Co Ltd Hove270A Old Shoreham Road, BN3 7EG284 reviews · 284 on Google (5.0)14 in the last 90 days
- Big Yellow Self Storage Co Ltd Bromley12 Farwig Lane, BR1 3RB279 reviews · 279 on Google (4.6)41 in the last 90 days
- Big Yellow Self Storage Co Ltd ChesterThe Printworks, Sealand Road, Chester, CH1 4RN273 reviews · 273 on Google (4.8)46 in the last 90 days
- Big Yellow Self Storage Co Ltd Chelmsford39a Robjohns Road, CM1 3AG256 reviews · 256 on Google (4.9)24 in the last 90 days
Latest reviews from every Big Yellow Self Storage Co Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI have had an emergency situation. Deji is amazing! He helped me and my friends without hesitation. Amazing customer support and assistance. Thank you, Deji!
Agent replied · 19 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleDeji was amazing!
Agent replied · 19 October 2026
Hi Vikas. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleI was with this branch of Big Yellow for a few years and they've been absolutely brilliant. Every staff member I interacted with was so helpful and nice. The units are easy to access and I felt confident in storing my items with them. The security measures are up to date and my items suffered no damage during my time with Big Yellow Croydon. The communication I received from Big Yellow was perfect. I was always made aware of any price changes at least a month in advance and am happy with the measures taken to close down a unit. Very thankful for the staff in this Big Yellow.
Agent replied · 19 October 2026
On behalf of your local store team, thank you Krystal for leaving such a positive review about your experience.
5/5
GoogleCharlene and Paula are exemplary!! Love using big yellow because of the people they have working here. A great experience and you won’t be disappointed
Agent replied · 19 October 2026
Thank you so much Ikechi. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleVery helpful, Mark was great , I really recommend
Agent replied · 19 October 2026
Hello Micaela. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleMark’s customer service is excellent. Thanks!
Agent replied · 19 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleMark, Catherine and the rest of the team at BY Thornton Heath have always been exceptionally helpful over the 8 years I have been a customer. Very accommodating and understanding. Excellent customer service with a smile. 😁
Agent replied · 19 October 2026
Hi Neil. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleBig thanks to Mark. Super-friendly, super-helpful. :-)
Agent replied · 19 October 2026
We are delighted to read your review Chris. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleMark was exceptionally helpful
Agent replied · 19 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleMark is an absolute life saver, stayed back to help after I forgot my keys for my lock!! Lovely team
Agent replied · 19 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleCharlene was an amazing person. Awesome customer service. Bless you xx
Agent replied · 19 October 2026
Thanks so much for the review Manou. We are over the moon you had such a great experience with us.
5/5
GoogleAndriana is amazing at her Job thank you for everything you have done for me
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleWe had a wonderful experience. We left for a few years and came back because the experience is the best.
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleWonderful storage facility. Anita was extremely professional and helpful and made the move-in and move-out quick and easy.
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleEasy process - Anita was very helpful
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleStaff here are absolutely wonderful, nothing is ever too big an issue and they are incredibly kind and friendly. Big shout out to Katherine for all the help! Facilities are clean and access in and out is very easy. Would definitely use their services again!
Agent replied · 19 October 2026
Thanks so much for the review Sarah. We are over the moon you had such a great experience with us.
5/5
GoogleGood storage room, clean and what we needed Excellent staff service from Catherine who went above and beyond to help us with our move.
Agent replied · 19 October 2026
We are so happy to hear you are happy Steph. Thanks for sharing your experience.
5/5
GoogleMark was honestly brilliant from the moment we walked in. He made everything feel easy and took the time to properly help us without rushing us at all. You can tell he really cares about giving good service, nothing felt like too much trouble. He explained everything clearly and just made the whole experience smooth and stress-free. It’s not often you come across someone this helpful and genuine. Exceptional service all round. Big Yellow are lucky to have him!
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleFrom first contact on the phone to the moment I left the storage unit Tracy was very polite and helpful throughout. Very good service.
Agent replied · 16 April 2026
Hi Caroline. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hello J. Looks like you dropped us some stars. We appreciate the feedback. See you soon.
5/5
GoogleVerry Good service I highly recomend.
Agent replied · 16 April 2026
We are so happy to hear you are happy Lino. Thanks for sharing your experience.
5/5
GoogleAmazing service from Chris perfect intro and help into storage!!!
Agent replied · 16 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleBeen down to yellow storage various times over the last few weeks and Charlie, Tim and Nick have been really helpful in helping me understand what moving box set-up would suit me for my new house
Agent replied · 16 April 2026
Thanks so much for the review Sam. We are over the moon you had such a great experience with us.
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Questions about Big Yellow Self Storage Co Ltd
Which Big Yellow Self Storage Co Ltd office has the most reviews?
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
Where are the Big Yellow Self Storage Co Ltd offices?
The 15 Big Yellow Self Storage Co Ltd offices, by town:
- Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
- Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
- Bromley: 12 Farwig Lane, Bromley, BR1 3RB
- Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
- Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
- Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
- Chester: The Printworks, Sealand Road, Chester, CH1 4RN
- Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
- Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
- Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
- Enfield: 1 Progress Way, Enfield, EN1 1FT
- Hove: 270A Old Shoreham Road, Hove, BN3 7EG
- London (100 The Highway): 100 The Highway, London, E1W 2BX
- London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
- Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB
