Trusted Agent profile

Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more

4.7

★★★★★ Excellent

5,898 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,895

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Big Yellow Self Storage Co Ltd office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Helen was excellent

Thomas · 11 June 2026 · Big Yellow Self Storage Co Ltd Cambridge

Agent replied · 11 October 2026

On behalf of your local store team, thank you Thomas for leaving such a positive review about your experience.

5/5

Google

David was very helpful - ran through all the information very clearly. Check in was straightforward and easy!

Samantha · 11 June 2026 · Big Yellow Self Storage Co Ltd Cambridge

Agent replied · 11 October 2026

Thank you so much Samantha. We’re genuinely grateful you have taken the time to leave such a positive comment.

5/5

Google

I was very happy with my experience. The pricing and all the steps were clearly explained. Creating the account online with smooth (best done on a laptop I think.) I recommend taking screenshots of your memorable word and maybe the password too during the process. When I arrived on site, everything was explained clearly. The man at the front desk escorted me to my rented space, explaining each part of what I needed to do. He made sure I could use my padlock, showed me where the toilets are and offered good advice. I am very happy with my choice.

Kristina · 11 June 2026 · Big Yellow Self Storage Co Ltd Cambridge

Agent replied · 11 October 2026

Hello Kristina. Your kind words don’t go unnoticed and we look forward to seeing you again soon.

5/5

Google

Fantastic

Lovecatlola · 11 June 2026 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 11 October 2026

We are delighted to read your review Lovecatlola. We don’t take positive feedback for granted, so huge thanks.

5/5

Google

Rating only, no written review.

Rosa · 11 June 2026 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 11 October 2026

Hello Rosa. Looks like you dropped us some stars. We appreciate the feedback. See you soon.

5/5

Google

Had a great experience with Big Yellow. Reasonable prices and friendly, helpful staff.

Asfa · 11 June 2026 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 11 October 2026

Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.

5/5

Google

Rating only, no written review.

Zach · 11 June 2026 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 11 October 2026

Thanks for the stars, Zach. We are always on the lookout for feedback. See you soon.

5/5

Google

Very helpful :)

Kenzi · 11 June 2026 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 11 October 2026

We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.

5/5

Google

Very helpful and hassle free

Annie · 11 June 2026 · Big Yellow Self Storage Co Ltd Cardiff

Agent replied · 11 October 2026

Thanks so much for the review Annie. We are over the moon you had such a great experience with us.

1/5

Google

As a first time user of self storage, I felt that the quote and pricing transparency was not very clear. There were tons of hidden prices that were added on at the time of check in. Additionally, the whole check in process was confusing. Moving is already stressful enough but big yellow storage seemed to make it even worse…

Caroline · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

5/5

Google

Gemma was a great help with getting my storage very friendly and efficient

Jaley · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

On behalf of your local store team, thank you Jaley for leaving such a positive review about your experience.

5/5

Google

Gemma was amazing, so friendly, kind, and incredibly helpful throughout the whole process. She made everything smooth and stress-free. Highly recommend her excellent service!

Juanying · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

Thank you so much Juanying. We’re genuinely grateful you have taken the time to leave such a positive comment.

5/5

Google

Gemma has been very helpful with helping me pick a suitable storage space. Helpful, pleasant, professional. If you ever come to the barnch in wapping I recommend looking for Gemma

Telefono · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

Hello Telefono. Your kind words don’t go unnoticed and we look forward to seeing you again soon.

5/5

Google

Gemma is very professional and friendly she took time to explain and helped me to choose the right storage unit. Anyone visiting Wapping branch I recommend speaking to Gemma.

Natalia · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

Thanks for such a thoughtful review. Hearing from happy customers makes our day.

5/5

Google

Great service from Gemma - such a friendly lady!

Samantha · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

Hi Samantha. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.

5/5

Google

Gemma was so lovely and friendly, thanks Gemma!

Lauren · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

We are delighted to read your review Lauren. We don’t take positive feedback for granted, so huge thanks.

5/5

Google

Gemma was very helpful

Hayley · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.

5/5

Google

Best service from Gemma! Thank youuu

Andy · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.

5/5

Google

Gemma was so kind and helpful, great personal customer service, so thankful to her.

Helen · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

Thanks so much for the review Helen. We are over the moon you had such a great experience with us.

5/5

Google

Really smooth experience and Gemma was brilliant. Amazing service

Henry · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

We are so happy to hear you are happy Henry. Thanks for sharing your experience.

5/5

Google

Deji and Gemma are two of the most helpful staff members ever. Informative and friendly and had the answers to any questions I had.

Michael · 19 May 2026 · Big Yellow Self Storage Co Ltd London (100 The Highway)

Agent replied · 19 October 2026

On behalf of your local store team, thank you Michael for leaving such a positive review about your experience.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent