Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBoth Gemma and Maya were extremely helpful for the process, and allowed me to check in with ease- Thank you !!
Thank you so much Cryo. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleAmazing customer service
Hello Trucker. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleThe Gemma is super friendly and always wants to help us and provide a good service !
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleGot it done thanks to Gemma. I managed to store all my items from heavy wheeled tool chest to delicate pendulum clock all now safely home after a brief emergency thanks to Deji the staff are kind professional and friendly.
Hi Chris. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleDeji was amazing very welcoming and helpful with any questions I had.
We are delighted to read your review Morena. We don’t take positive feedback for granted, so huge thanks.
5/5
Googlegreat experience, big thanks to gemma for proving an amazing service!
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleI would highly recommend coming to The Big Yellow in Croydon, mainly because of the lovely staff. One staff member who particularly stood out to me was Paula, she took the time to listen, understand what my business does and really ensured that our needs were met as an organisation. She was a delight to be around and made the process stress free. Thank you Paula, from Bhishma and the Rap Therapy team!
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleCharlene was amazing! Great service. Huge thanks!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleRating only, no written review.
Hey Akingbade. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
5/5
GoogleRating only, no written review.
Hi Mark. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.
5/5
GoogleKathryn is a priceless asset and extremely helpful. Throughout my whole experience she was just incredible
Thanks so much for the review Jacob. We are over the moon you had such a great experience with us.
5/5
GoogleRating only, no written review.
Thanks for such a good star rating. The team will be happy to see this.
5/5
GoogleGreat reception and set up with Tracey, many thanks
Thank you so much Iain. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleA fantastic service. Tracy and Mark were very helpful when sorting out storage options. Flexible and decent price. Sorted it for the next day. Would recommend!
Hello Lucy. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleRating only, no written review.
Hello Jessica. Looks like you dropped us some stars. We appreciate the feedback. See you soon.
5/5
GoogleStoring my belongings here over summer as a student at the university nearby, Lisa was very helpful finding me the right size unit and walking me through the process!
We are delighted to read your review Heidi. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleExcellent service
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleI recently used Yellow Storage and Ryan has been excellent from start to finish. He was so friendly, professional, approachable and knowledgeable throughout the whole process. No question was ever too much trouble, and he always took the time to answer everything I needed help with. Moving house can be stressful, but Ryan made everything so much easier and straightforward. The customer service I received was fantastic and I felt supported the whole way through. I would highly recommend Yellow Storage to anyone needing storage or help whilst moving house, and I would definitely use them again in the future.
On behalf of your local store team, thank you Simone for leaving such a positive review about your experience.
5/5
GoogleRyan is great. Swift service
Thank you so much Ann’s. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleStaff very helpful and polite, Ryan & David especially. Good clean, secure facilities. Would definitely use again.
Hello Paul. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleAmazing service from Ryan, amazing help and the unbelievably welcoming & helpful
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleFantatic storage, safe and cool. Ryan waa always available for any information as well as being a wonderful helpful guy. Thanks to all at yellow storage.
Hi Stuart. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleExcellent service and very straightforward. Friendly staff always willing to help. Modern and safe facilities.
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleLee, Dave & Ryan made the experience seamless! 3 months turned in to 1 year with no issues.
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
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London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
