Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAndriana was really helpful every time I went to the store. She was always there in the morning if any problems arose, she quickly sorted them out. She was friendly and kind and quick to help. She is a good worker.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleQuick and efficient online and offline process! Sarah got me ready to move in super quickly and explained everything clearly. While we waited for our movers to get everything in the unit, we were able to wait in the reception area with a lovely cup of tea! Thanks Sarah and Jonny!
Hi Daphne. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleI recently used Big Yellow Self Storage in Enfield and had an excellent experience from start to finish. Andriana was fantastic throughout the whole process. She went out of her way to price match a competitor, communicated clearly, and made sure I had all the information I needed and fully understood everything before signing up. On the day I moved my belongings into storage, the team made the entire process simple, straightforward, and stress-free. Everything ran very smoothly, and I felt well looked after from beginning to end. I would highly recommend Big Yellow Enfield to anyone looking for storage and would like to thank Andriana for her excellent customer service.
We are delighted to read your review Thomas. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleJonny and Sarah were wonderful.
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleGreat customer service Sarah and Johnny
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleDelightful Andriana helped me with my booking and finding a competitive price against other storage units. Easy checkin process and always cheerful and helpful whenever I visit. Highly recommended 😊. Storage rooms very clean and two large lifts available. …
Thanks so much for the review Adam. We are over the moon you had such a great experience with us.
5/5
GoogleStored our spare room’s chaos here while renovating, dead handy. Staff were proper helpful, access was straightforward, and the place felt secure and tidy throughout. Couldn’t have asked for a smoother experience.
Thank you so much Steven. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleAndriana from Enfield has been fantastic with her service highly recommend
On behalf of your local store team, thank you Abdul for leaving such a positive review about your experience.
5/5
GoogleI had an excellent experience Andriana has been fantastic Everything was clean, secure, and easy to access. Andriana was friendly, helpful, and made the whole process smooth from start to finish. I’m very happy and would definitely use her storage again, highly recommended!.
We are so happy to hear you are happy Adam. Thanks for sharing your experience.
5/5
GoogleUsed this storage unit for a number of years -Good location and helpful staff (Jackie and Karen in particular!)
We are delighted to read your review Holly. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleHad the best experience !! Between Jacky, Karen and Andy nothing was too much to ask for !!
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleKaren, Jackie and Andy saved my life with the air con and were so helpful!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleSorry. The 1 star was by accident. I started to review and then got distracted so was accidental swipe. Didn't know I posted until saw your response. Just to be clear, Karen and Jackie provide 5 star service. Always helpful, extremely personable and make me want to keep using Big Yellow. However the Storid app is awkward, not user friendly, and the unfortunately the emergency assistance couldn't help. When you are open the service is top notch but Storid is horrible and should be reviewed.
Hello, Kaiesha. Thanks for sharing your thoughts on how we did. If there’s anything else you’d like to add, please give us a call on 020 8650 7488. We’re always keen to chat to our customers and find out how we can do things better.
5/5
GoogleManagement and staff are tremendous and so helpful and polite would recommend to people
Thanks so much for the review Bolo. We are over the moon you had such a great experience with us.
5/5
GoogleExtremely professional service from these guys. Recommended a great removal company as well so my move into and out of the store was completely stress free
We are so happy to hear you are happy Vinnie. Thanks for sharing your experience.
5/5
GoogleAndy was super helpful. Really quick
On behalf of your local store team, thank you Pete for leaving such a positive review about your experience.
5/5
GoogleAndy was absolutely amazing
Thank you so much Steve. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleAbsolutely fantastic service, Andy and Jackie were kind, thoughtful and helped me understand everything that needed doing.
Hello Kam. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleJackie was lovely. Gave excellent customer service, took her time to go over everything and her approach was friendly and approachable.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleI had an excellent experience at Big Yellow Storage in Beckenham, thanks to Karen. From the moment I walked in, she was warm, professional, and incredibly helpful. She took the time to explain everything clearly, answered all my questions with patience, and made what could have been a stressful process completely straightforward.
Hi Paul. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleKaren and Jacky were excellent on our first day - & Kept us hydrated!
We are delighted to read your review Pd. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleRating only, no written review.
Thanks for the review, Renan.
5/5
GoogleEverything is well-organised, and the registration process is simple and clear. Nadir is professional and patiently explained everything. It's a really nice and safe place.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
4/5
GoogleThanks to Nadir and David - great service provided!
Hello Joy, it is lovely to hear you had such a good experience. We’ll pass your feedback onto the team. See you soon.
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London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
