Acorn estate agents in Bexleyheath, London, Dartford and 1 more

★★★★★ 1/5

Trustpilot

Worst I’ve ever dealt with. Avoid at all costs.

We are professional landlords and have dealt with many agents over the years and Acorn are the very worst I’ve come across. The staff lack training, the communication between agents and back office is none existent. From the lack of pictures on the listing to the inability to follow up on repairs, it’s been a shambolic and frustrating experience from start to finish. The only thing they were efficient at was billing us. Shocking service. Avoid at all costs.

Lisa · 15 February 2022 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Very happy with their letting service

Very happy with their letting service. Lilia and Rubeena They are professional, helpful and efficient. The property was let within a short of time and achieve good rate of rent, Acorn Estate Agents very good company. Highly recommended !!!!

J · 15 February 2022 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

11 Glendale

Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem

Romero · 15 February 2022 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

Rebeena Bukreedan is an asset to your team

I recently used your rental service to find a tenant for my property. I have to say Rubeena was extremely helpful. Her professionalism and diligence in securinga tenant was remarkable.I will certainly be using the service again.

Joseph · 15 February 2022 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

Managed expectations

Managed expectations, complete oversight from start to end and made the journey stress free.

James · 15 February 2022 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

Will highly recommend Rubeena

Although Rubeena is new, she’s been instrumental in getting the property rented out in no time. She posses great communications skills and a true professional in every sense. Great talent at Acorn and would highly recommend.

James · 15 February 2022 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Unprofessional agent. Rude. Do not work with them.

Vu · 14 February 2022 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Acorn lettings lost the landlords keys…

Acorn lettings lost the landlords keys when I moved out and instead of accepting responsibility are instructing the Land lord to pay for new locks out my deposit. Dishonest, incompetent and shambolic.Edit: The agent has replied that the keys weren't lost but there is only a dispute. Dressing this up and as dispute between the tenant and the landlord is a dishonest attempt to pass the blame. The keys were entrusted to Acorn when I left and they are not there now. This is not a dispute. I also have not yet received any of my deposit back having left several months ago so saying there haven't been any reductions there is misleading

Michael · 3 February 2022 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

A seamless sale thanks to Acorn

I was so impressed by the service provided by Acorn Swanley that I would not hesitate to recommend them to anyone.From the moment I met Hayley at my valuation she was professional, up front and honest and answered every question I had. She kindly included professional photos in the package I signed up for, and I was impressed how quickly things went from there.In no time I had viewings, which were all appropriate people for my property so I knew my time wasn’t being wasted. Amelia did some of the viewings and was a delight to meet, she was so friendly and full of good advice. I was kept updated throughout the process with feedback from the viewings etc.In no time at all I had the perfect offer from the perfect buyers and was amazed to complete five weeks later! It was such a smooth process with Hayley providing the perfect liaison between me and the buyers. Nothing was too much trouble for her and she always called me back without fail.She was so helpful and kind throughout the whole process- it made the sadness of selling my home a lot easier.Amelia did most of the viewings and was always so polite and engaging with the people.It was a pleasure to deal with both ladies and I am so glad they handled my sale- I always felt in safe hands with them. The office itself is conveniently located and whenever I phoned everyone was so polite and friendly.Fantastic service from all at Acorn Swanley and Hayley and Amelia really made the whole process so seamless for me.Thank you Acorn for finding me the most lovely buyers for my home!

Carina · 26 January 2022 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

A seamless sale thanks to Acorn

I was so impressed by the service provided by Acorn Swanley that I would not hesitate to recommend them to anyone.From the moment I met Hayley at my valuation she was professional, up front and honest and answered every question I had. She kindly included professional photos in the package I signed up for, and I was impressed how quickly things went from there.In no time I had viewings, which were all appropriate people for my property so I knew my time wasn’t being wasted. Amelia did some of the viewings and was a delight to meet, she was so friendly and full of good advice. I was kept updated throughout the process with feedback from the viewings etc.In no time at all I had the perfect offer from the perfect buyers and was amazed to complete five weeks later! It was such a smooth process with Hayley providing the perfect liaison between me and the buyers. Nothing was too much trouble for her and she always called me back without fail.She was so helpful and kind throughout the whole process- it made the sadness of selling my home a lot easier.Amelia did most of the viewings and was always so polite and engaging with the people.It was a pleasure to deal with both ladies and I am so glad they handled my sale- I always felt in safe hands with them. The office itself is conveniently located and whenever I phoned everyone was so polite and friendly.Fantastic service from all at Acorn Swanley and Hayley and Amelia really made the whole process so seamless for me.Thank you Acorn for finding me the most lovely buyers for my home!

Carina · 25 January 2022 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

I was looking to view a property that…

I was looking to buy a property that was advertised by AcornI asked for a viewing for this property that I was interested to buy within 1 hour of the email that was sent to me by an agent form acorn. I kept following for 2 weeks over phone and email and the agent (Katlyn) told me that they were gathering the viewing requests and will get back as to me once they get a date from Seller. After 2 weeks, when I chased them again that said it was fully booked and that I cannot be accommodated and were sorry for not mentioning it to me earlier. Highly unprofessional!

Ujjal · 24 January 2022 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Brilliant team at Acorn Estate Agents Strood

My wife and I recently sold our property in Rochester Kent through Acorn estate agents in Strood.There are NO WORDS to describe the FANTASTIC service and PROFESSIONALISM received from the Strood office.SPECIAL mention regarding the Brilliant service goes to:- Scott - The Area ManagerDaniel, Branch Manager,Chris, Sales Negotiator,Justina, SecretaryJosh, Sales Progressor and Mark the letting managerScott and his team have been nothing but EXCEPTIONAL.There are NO BETTER estate agents in Medway than the Acorn branch in Strood!!My wife and I are pleased that we kept our promise to Scott that we would sell our property via his office and for future business.My wife and I, are more than happy to recommend Acorn Estate Strood to anyone.Thank you again from P and J

Red · 23 January 2022 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Brilliant team at Acorn Estate Agents Strood

My wife and I recently sold our property in Rochester Kent through Acorn estate agents in Strood.There are NO WORDS to describe the FANTASTIC service and PROFESSIONALISM received from the Strood office.SPECIAL mention regarding the Brilliant service goes to:- Scott - The Area ManagerDaniel, Branch Manager,Chris, Sales Negotiator,Justina, SecretaryJosh, Sales Progressor and Mark the letting managerScott and his team have been nothing but EXCEPTIONAL.There are NO BETTER estate agents in Medway than the Acorn branch in Strood!!My wife and I are pleased that we kept our promise to Scott that we would sell our property via his office and for future business.My wife and I, are more than happy to recommend Acorn Estate Strood to anyone.Thank you again from P and J

Red · 22 January 2022 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

I would highly recommend Acorn

I would highly recommend Acorn Lilia was so helpful with every detail at the Northumberland Heath branch Everything was professional I can not thank her enough Very happy client ! Jackie 💗

Jackie · 21 January 2022 · Acorn Bexleyheath

★★★★★ 5/5

Google

Very easy company to deal with, Damian specifically has been very helpful in dealing with my concerns

Ahmed · 12 January 2022 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

Best state agency I have ever used. Damian and Martin are great professionals. Defenitly recomend

Marta · 12 January 2022 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

The whole team were fantastic from start to finish. Without doubt the best experience I have had with any estate agent in London.

Caty · 12 January 2022 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

Haven’t found a place that we can call home yet but so far we are really grateful to Sophie who has been extremely patient and professional by suggesting and showing us the best options always matching our expectations. Hopefully we will get there soon! Many thanks 🙏🏻PositiveResponsiveness, Quality, Professionalism, Value

Kumasan · 12 January 2022 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

I bought a home that was marketed by Acorn Kennington this summer and after having a couple places fall through earlier in the year and experiencing other estate agents that were either by turns pushy or unreachable, my experience with Adam and his colleagues as Acorn was a refreshing experience, they charted just the right course between attentive but never pressured.PositiveResponsiveness, Professionalism

Adam · 12 January 2022 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

In a very uncertain market, Damian and Suzzannah sucessfully let my flat within one week of it being advertised. I was amazed! The tenants have now moved in and the service so far from Acorn has been excellent.

Jennifer · 12 January 2022 · Acorn London (325 Kennington Road)

★★★★★ 1/5

Trustpilot

Worst estate agents, seriously don't even bother

Apparently no-one works as hard as Andrew Roberts - Customer Relations Manager. If the entire team was as committed to fixing problems as this guy seems to be then maybe I wouldn't be giving this one star review.The meat of this review is basically: our locks got changed for urgent repairs in the property we rent while we've been away over the Christmas holiday and we heard absolutely nothing of it until we tried to get into the house this morning 27th December. Also, conveniently Acorn is closed until the 4th of January! How's that for property management and customer service?! The entire tenancy with Acorn has been a total nightmare. First of all getting moved in was such a roundabout mess and I had to email and call practically every other hour so that they wouldn't do anything slimy with our move-in date. That worked and then the most condescending agent had to come do his job and let us into the property after giving us the wrong keys boohoo. After that we shared 1 set of keys between 3 of us for 2 weeks because we have the magic keys you can't copy and had to wait on the estate agents to wait on the landlord for authorisation...apparently. We get moved in to obviously an endless stream of issues: previous tenants' and landlords' belongings left behind, a mouldy washing machine, broken blinds, unwanted furniture, a trickling shower, leaking hot water tap, etc etc. Of these endless issues, 3 have been fixed to this day - 4 months after having moved in. Time after time, I reached out to our property manager to solve these issues but it started feeling like a full-time job, I just stopped trying. So now we live in the flat with the shower with miserable water pressure, broken blinds, mouldy washing machine :)Whatever! All issues aside, it's a decent property and the main thing was just getting a roof over our heads; but as tenants we have been repeatedly violated, disrespected and ignored and so I would seriously not recommend having anything to do with Acorn if you can avoid it. P.S the property was in total disarray when we moved in so we inevitably will be leaving it in a better state and should have no reason not to get our deposit returned to us in full. There had not been a professional clean, the balcony was covered in dirt and cigarette butts, there were stains on the carpets upstairs, and tape and adhesive residue all over the walls. We identified all this in our own inventory along with photographic evidence so there is absolutely no reason for there to be deductions from our deposit. I cannot wait to move on from Acorn and this property - again I say, with my full deposit intact (and maybe also a refund for this period that we have been locked out of the property...what do you think Andrew Roberts Customer Relations Manager?)

Elsie · 27 December 2021 · Acorn Bexleyheath

★★★★★ 5/5

Google

Rating only, no written review.

Raesi · 9 December 2021 · Acorn London (153 Lewisham High Street)

★★★★★ 5/5

Trustpilot

Been a pleasure working with Jamie…

Been a pleasure working with Jamie Perrin So helpful and caring!

Yoan · 3 December 2021 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Never answer emails… have been emailing…

Never answer emails… have been emailing for two weeks now and still no response!

Hadley · 3 December 2021 · Acorn Bexleyheath