Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotWe are still having issues renting a…
We are still having issues renting a place I’m beginning to take things very personal They took over £500 of my money for a holding deposit and now won’t give it back It’s against the law so looking at a small claims court …. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel horrible… Apparently they use it for the cost of referencing… I’ve been private renting for 12 years at my current place … I have a good credit rating …. So something isn’t right Give me back my money 💰
SJC · 19 May 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Dear SJC. I am sorry to read your review and have responded to you direct. I look forward to hearing from you. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotJosh has been very helpful and…
Josh has been very helpful and understanding with our rental search and listened to our needs. Great service 👍
Charlie · 6 May 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Charlie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotBest service a landlord can get
I am an overseas landlord. Acorn team especially Lilia Ghenim and her back office team has been so helpful in coordinating the move with old tenants to new tenants. She made sure me being so far away is not a concern for anyone. Communication has been crystal clear, service provided is professional and moreover hassle free which is very important for an overseas landlord. Thank you Lilia and team for all the support.
Srini · 27 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Srini for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery Helpful Agency
I could not be happier with the service. I have been in touch with few agents and everyone is so nice within Acorn, but Heidi who is responsible for this property is defo so far the best agent I have ever had, and I rented from different agencies in the past, so I feel lucky right now. She has been always helpful and made me feel comfortable, she always reached out and was available for any of my queries and most importantly actioned everything very promptly! I always felt supported and she actually helped me feel like I am at home rather then just place I am renting which is the reason why I choose to stay with them!I recommend to everyone to get in touch with Acorn Estate Agents 100% 👏🏼
Darian · 22 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Darian for leaving us a 5* review. We are really happy that you were pleased with the service you received from Heidi and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat staff.
I have to say that the staff at Acorn (especially Tanya Weise) are incredibly skilled at liasing with tenants. It can often be a hard and thankless position but Tanya fulfills her brief with enormous patience and sensitivity.
Nicola · 22 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Nicola for leaving us a 5* review. We are really happy that you were pleased with the service you received from Tania and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery Helpful Agency
I could not be happier with the service. I have been in touch with few agents and everyone is so nice within Acorn, but Heidi who is responsible for this property is defo so far the best agent I have ever had, and I rented from different agencies in the past, so I feel lucky right now. She has been always helpful and made me feel comfortable, she always reached out and was available for any of my queries and most importantly actioned everything very promptly! I always felt supported and she actually helped me feel like I am at home rather then just place I am renting which is the reason why I choose to stay with them!I recommend to everyone to get in touch with Acorn Estate Agents 100% 👏🏼
Darian · 21 April 2022 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Darian for leaving us a 5* review. We are really happy that you were pleased with the service you received from Heidi and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat staff.
I have to say that the staff at Acorn (especially Tanya Weise) are incredibly skilled at liasing with tenants. It can often be a hard and thankless position but Tanya fulfills her brief with enormous patience and sensitivity.
Nicola · 21 April 2022 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Nicola for leaving us a 5* review. We are really happy that you were pleased with the service you received from Tania and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, sold our house in one day. Pictures looked great lots of advise and support from Matt and his team. Kept us informed of progress and quickly dealt with any issues.Would recommend using Acorn to anyone considering selling their property.
Patricia · 15 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Patricia for leaving us a 5* review of your experience. I am delighted to hear that you were happy with the service you received from Matt and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExcellent customer service
It was my great pleasure recently to meet with a member of the Senior Lettings team at Acorn, to consider management of my property. They were punctual, knowledgeable, efficient ( without being officious), they followed up with emails, and gave us space to consider our decision. I have not seen customer service of this quality for many years, and would highly recommend them to anyone considering letting their properties.
SHARON · 14 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Sharon for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotOutstanding Service
I had the pleasure of being assisted by Lilia Ghenim and Rubeena Bukreedan of the Belvedere branch. Their demeanor and professionalism are second to none. I would not hesitate to recommend them to anyone who is seeking a property.
Lisa · 12 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Lisa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotThank you Mr J Perrin at Acorn (Sidcup)…
Thank you Mr J Perrin at Acorn (Sidcup) for all your help with our property. Every time we have had an issue you have always been quick to answer my queries and help support the issues in a very professional manner.
Zoe · 12 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Zoe for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Jamie but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotCailey Howard: excellent property manager.
Cailey Howard, who is my property manager at Acorn, has been absolutely wonderful. She is personable, efficient and swift to sort out any difficulties that arise and I feel that my property is being very well managed. Thank you so much Cailey for all your work.
Anita · 12 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Anita for leaving us a 5* review. We are really happy that you were pleased with the service you received from Cailey and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotFantastic account management
Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!
Jenni · 11 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Jenni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Cailey and Luisa and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotWorst Estate agency in Lewisham is ACORN
Worst agency in Lewisham. It took ages to complete my checks. Since receiving my money,is not responding for 9 days already to any emails or calls . On condition they are supposed to manage the property aswell. Any landlord would be mad to trust them with MANAGEMENT.
Pavlin · 7 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Dear Pavlin. I am sorry to read your review and have investigated this morning. I am afraid that your emailed questions were sent to a specific property manager who was off sick. Although we have procedures in place to ensure that emails are answered in situations like this, I am afraid in this case it didn't happen. We have now taken steps to tighten up on these procedures to ensure that it wont happen again.All your questions will be answered today.Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Selajdin · 2 April 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExcellent service
I had the pleasure of purchasing a property through the Brockley branch of Acorn with the friendly, patient and professional support of Dammy, and I'd be eternally grateful for the way he guided me through the whole process and intervened to facilitate it and speed it up every time it was necessary.
Francesca · 15 March 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Francesca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotCant fault their Eltham High Street branch
Sold through Acorn in 2021 and was pleased with the service. Both Oliver & Max were great, very helpful, and always available if I had any problems, which I did have at one point when my buyer pulled out, however it wasn’t long until they found me another. Also, when Oliver first visited my property he was the most professional of the estate agents I contacted, which is what persuaded me to use Acorn even though they weren’t the cheapest fee-wise. Dominic was also really helpful with the after-sales service.
JB · 27 February 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you JB for leaving us a 5* review of your experience. We are really happy that you were pleased with the service you received from Oliver, Max & Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotCant fault their Eltham High Street branch
Sold through Acorn in 2021 and was pleased with the service. Both Oliver & Max were great, very helpful, and always available if I had any problems, which I did have at one point when my buyer pulled out, however it wasn’t long until they found me another. Also, when Oliver first visited my property he was the most professional of the estate agents I contacted, which is what persuaded me to use Acorn even though they weren’t the cheapest fee-wise. Dominic was also really helpful with the after-sales service.
JB · 26 February 2022 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you JB for leaving us a 5* review of your experience. We are really happy that you were pleased with the service you received from Oliver, Max & Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExcellent service from Rubeena and…
Excellent service from Rubeena and Lilia. They really took her time in making sure we were well informed throughout the process and they continually assured us that we were in safe hands.We can honestly say they went above and beyond in making sure everything was done including chasing up other departments to speed up process.They were quick to respond to all our enquiries and checked on us after the process to ensure we settled in well. We can't recommend them enough. A big Thank You for making sure we had a smooth renting journey! - E&R
Ed · 24 February 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Ed for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery happy with their letting service
Very happy with their letting service. Lilia and Rubeena They are professional, helpful and efficient. The property was let within a short of time and achieve good rate of rent, Acorn Estate Agents very good company. Highly recommended !!!!
J · 16 February 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Trustpilot11 Glendale
Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem
Romero · 16 February 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Romero for leaving us your review. We are really happy that you were pleased with the service you received from Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotRebeena Bukreedan is an asset to your team
I recently used your rental service to find a tenant for my property. I have to say Rubeena was extremely helpful. Her professionalism and diligence in securinga tenant was remarkable.I will certainly be using the service again.
Joseph · 16 February 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Joseph for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
James · 16 February 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotWill highly recommend Rubeena
Although Rubeena is new, she’s been instrumental in getting the property rented out in no time. She posses great communications skills and a true professional in every sense. Great talent at Acorn and would highly recommend.
James · 16 February 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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