Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleJacqueline was always willing to help, she was friendly, courteous, went out if her way to help and not pushy in any way.
Emma · 16 July 2023 · Acorn Dartford
Agent replied · 10 June 2024
Emma, we’re so happy to hear you had a good experience. Thank you for taking the time to review. Best wishes Acorn Customer Services
★★★★★ 5/5
GoogleJacqueline Bissett is the best estate agent I have ever dealt with I have bought many properties from various estate agents Jacqueline was very knowledgeable and well presented she even call me back outside of office hours she even gave me a contact in Catford acorn office as I was selling 4 flats in that area but Robinson and Jackson had listed them for over 6 Months with none of the sales going through I put acon as joint agent and acon sold them all Jacqueline even chased up the agents for me when flat 3 took longer to go through when I start buying again next year I will be contacting her as she is an asset to acorn and I would highly recommend her
Ricky · 16 July 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you Ricky for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacquie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorns dealt very professionally with the sale of my property. Obtained the full asking price and kept me informed at all times throughout the sale. Can highly recommend Acorns.
Jackie · 16 July 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and congrats on the sale ! Best wishes Acorn Customer Services
★★★★★ 5/5
GoogleI rarely do online reviews but on this occasion felt I must . Acorn you have an absolute diamond in Jackie Bissett. Jackie thank you for your tireless, monumental effort finding me and my girlfriend our dream home. You have the patience of a saint dealing as I am sure we were hard work wanting everything to be just perfect. If you were frustrated showing us around the tenth property you didn’t show it and were as enthusiastic and charming as if it was the first . Thank you for persevering with us - we got there in the end and will always be grateful. Andy + Katie
Andy · 16 July 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you Andy for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jackie and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleWe were in a tight spot after attempting to sell our house privately, with the short chain on the brink of collapse. Thankfully, we made the decision to turn to Acorn for assistance, and that's when Amelia Giles came to our rescue.
We were amazed by Amelia's prompt response as she arrived at our house the very next day. She wasted no time in taking high-quality photos, organising viewings, and attracting offers. Within just two weeks of reaching out to her, we had multiple offers on the table. It was truly impressive.
Throughout the entire process, Amelia remained proactive and took charge. She consistently followed up with all three solicitors involved in the chain, ensuring that everything was progressing smoothly. Her dedication and attentiveness were truly commendable.
While it is true that using Acorn incurred a fee we would have avoided had we continued with our private sale, we firmly believe that our house would not have sold if it weren't for Acorn and, in particular, Amelia's exceptional services. The money we spent on their assistance was undoubtedly well worth it.
We highly recommend Acorn, and if you're lucky enough to work with Amelia Giles, you can rest assured that your home sale is in capable hands. Thank you, Acorn, and a special thank you to Amelia for saving our home sale and making the entire process hassle-free!
Eamon · 15 July 2023 · Acorn Erith
Agent replied · 10 June 2024
Thank you Eamon for taking the time to provide us with a comprehensive review of your experience. I am delighted to hear that you were happy with the service you received from Amelia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotThanks Amelia
We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.
Michael · 15 July 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from Amelia. Thanks. Customer Services
★★★★★ 5/5
TrustpilotThanks Amelia
We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.
Michael · 14 July 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from Amelia. Thanks. Customer Services
★★★★★ 5/5
Trustpilot6***
Hello,We bought a property though Acorn. Thanks for all the help. Everything was quick and on time. Great communication, amazing service. RegardsAleksandar Dimov
Александър · 12 July 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks, Customer Services
★★★★★ 5/5
Trustpilot6***
Hello,
We bought a property though Acorn. Thanks for all the help. Everything was quick and on time. Great communication, amazing service.
Regards
Aleksandar Dimov
Александър · 11 July 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks, Customer Services
★★★★★ 1/5
TrustpilotWe recently contacted Acorn regarding a…
We recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key. Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all.I called again, spoke to a senior lettings negotiator who advised they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data. It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with ther gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.
May · 6 July 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Hi Maymouna. I can assure you that the succes or failure of your application was not as a result of race. It was because you were unable to provide evidence that you and your co-tenant are related. Without this evidence the landlord would be at risk of renting the property illegally resulting in potential fines. I am sorry that your application was unsuccessful but wuld be very happy to help you find a property that has the necessary licence. Thanks
★★★★★ 1/5
TrustpilotProperty left in disrepair and now being chased for money I was told I wouldn't have to pay.
After spending 6 months in a property with water coming in through the ceiling every time it rained i was given a reduction on my rent. Now I have left the property they are chasing me for this 'overdue' rent. I have also found out that the landlord wasn't informed of this or the maintenance issues within the property and the landlord is also significantly annoyed with this upon review of the internal comments. This is what happens when you continually change property managers and then leave a property without management for months. I am now seeking legal advice as my attempts to negotiate out of this have fallen on deaf ears. The issues were still not fixed when we left the property.
Tyler · 29 June 2023 · Acorn Bexleyheath
★★★★★ 5/5
TrustpilotChristian has been an extremely helpful, friendly and made us have a seamless experince buying our first property.
Christian has been an extremely supportive, helpful and insightful agent to work with. We are first time buyers, so have a lot of questions, queries and have asked to see the flat we’ve bought through Christian and acorn multiple times and he’s always there, with fast responses helping us every step along the way, we’re very grateful that he’s seen us through this process!
Savannah · 29 June 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Savannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Christian. I hope you will be very happy in your new home. Thanks. Customer Services
★★★★★ 5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Sam · 28 June 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Sam · 27 June 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
TrustpilotFantastic estate agents
Excellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.
Darrell · 26 June 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Darrell for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received especially from Charlie! If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
TrustpilotFantastic estate agents
Excellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.
Darrell · 26 June 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Darrell for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received especially from Charlie! If we can help further please do let us know. Thanks. Customer Services
★★★★★ 1/5
TrustpilotI want to share my terrible experience…
I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property.We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process. We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy.Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.
Mo · 26 June 2023 · Acorn Bexleyheath
★★★★★ 5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Shahid · 23 June 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleRating only, no written review.
Peter · 18 June 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Peter for your 5 Star review ! If we can help in any other way, please get in touch.
Best wishes- Karen Hedges- Acorn Customer service
★★★★★ 5/5
GoogleRating only, no written review.
Jose · 18 June 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thanks for the 5 star review. Karen Hedges - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Irina · 18 June 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thanks for the 5 star review. Much appreciated ! Karen Hedges- Customer Relations Manager
★★★★★ 5/5
GoogleVery good service, thank you for helping me find my new home, you are very good, thank you
El · 18 June 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you so much ! Congratulations on you New Home. Kind regards Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleCame to ask for bedroom apartment to rent around the area, Nyreen Dixon was so helpful she showed us different flats and walked us through the details, which not many people do. We are so thankful for her help and time. Will definitely advise you to go there and ask for her help.
If you are looking for apartments I recommend coming to this branch and asking for Nyreen, she has helped us a lot in the search for apartments, she has taken the time to look for the apartments and explain things to us. Very friendly in every way.
Thank you Nyreen for your help! 😊
Nathalie · 18 June 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Nathalie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nyree and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI've been in the Office with Nyree Dixon and she was really helpful and gave a lot of information.She is really kind and amazing worker who was always Happy to help through all our needs.
Thank you Nyree you were really Amazing.
Today we were in the office with Nyree Dixon and she has been very helpful and has given us a lot of information. She was a very hard-working and friendly girl and was always happy to help us.
Thanks Nyree, you were great.
Maria · 18 June 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Maria for leaving us a 5* review. We are really happy that you were pleased with the service you received and from Nyree and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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