Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Daren · 24 July 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
★★★★★ 5/5
GoogleRating only, no written review.
Mamegor · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thanks mamegor for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Mor · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thanks Mor for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI would like to extend my heartfelt appreciation to William Conde for his exceptional service throughout this process. His dedication and professionalism were truly commendable. William's attention to detail, prompt responses, and willingness to go above and beyond made the experience smooth and stress-free. It was a pleasure working with him, and I highly recommend his services. Thank you, William, for your outstanding support!
Modou · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Modou for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from William and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have just bought our first property thanks to Acorn, and we couldn't recommend them enough!
Thank you to Godefroy who helped us from the start and was extremely responsive and accommodating throughout, and to the whole team for their support. It was a pleasure working with them!
Laura · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Laura for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy and the team. Congratulations on your first property! Thanks. Customer Services
★★★★★ 5/5
GoogleAs a first-time buyer, I wasn't sure what to expect when buying a flat other than that it would be stressful.
Godefroy & the team at Acorn Camberwell did a fabulous job keeping everything on track, nudging people when needed & liaising between all the different parties.
I can't recommend Acorn highly enough; they went out of their way to ensure my purchase went as smoothly as possible.
Many Thanks.
Craig · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Craig for leaving us a 5* review. We are really happy that you were pleased with the service you received from Godefroy and the team. Thanks. Customer Services
★★★★★ 4/5
GoogleWilliam Cande was really helpful and supportive during our move into our new flat. He was understanding, attentive and efficient. We messed up about the times that we could pick up our keys which caused a lot of stress and William went out of his way to sort it out and allow us to move in early which we appreciated a lot.
Jack · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you, Jack, for taking the time to review your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! - Customer Services
★★★★★ 5/5
TrustpilotVery pleased!
Thank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!
Yiwei · 21 July 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer services
★★★★★ 1/5
GoogleWe recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key.
Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all.
I called again, spoke to a senior lettings negotiator who advised our offer was the only one that had received for that propery and they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously, being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data.
It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with their gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.
May · 21 July 2023 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Hi Maymouna. I can assure you that the succes or failure of your application was not as a result of race. It was because you were unable to provide evidence that you and your co-tenant are related. Without this evidence the landlord would be at risk of renting the property illegally resulting in potential fines. I am sorry that your application was unsuccessful but wuld be very happy to help you find a property that has the necessary licence. Thanks
★★★★★ 5/5
TrustpilotWe had a great experience with Acorn…
We had a great experience with Acorn after having not such a good experience with another estate agent. They were on the ball with the local market, priced the house correctly and actually sold the house three times due to the rise in interest rates and buyers having their mortgage offers pulled. We were kept informed of what was happening and Amelia and Katlyn were excellent and reassuring at a very stressful time. We have recommended them to neighbours who have also used them and sold after being let down by another agent. Excellent service.
Paula · 20 July 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you, Paula, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia, Katlyn and the team. Thanks, Customer services
★★★★★ 5/5
TrustpilotWe had a great experience with Acorn…
We had a great experience with Acorn after having not such a good experience with another estate agent. They were on the ball with the local market, priced the house correctly and actually sold the house three times due to the rise in interest rates and buyers having their mortgage offers pulled. We were kept informed of what was happening and Amelia and Katlyn were excellent and reassuring at a very stressful time. We have recommended them to neighbours who have also used them and sold after being let down by another agent. Excellent service.
Paula · 19 July 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you, Paula, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia, Katlyn and the team. Thanks, Customer services
★★★★★ 5/5
GoogleArikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Shahid · 18 July 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson and Dammy. If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleAmazed by the service provided by Beth and her staff during our last transaction! As a property Finder working actively in the area of Bermondsey, I will be happy to work again with them! Totally recommended!
Pietro · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Pietro for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and the team! If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleAcorn has been super helpful and professional with their service. They are proactive, punctual and reliable. Mauricio is such a pleasure to work with and delivers his work well.
Kulley · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! Thanks - Customer Services
★★★★★ 5/5
GoogleAcorn supported me with the rental of my property for 15 years; when it came to selling I couldn’t have been more happy with the support and advice from Stuart and Beth, it was a tricky time to sell and their good judgement and professionalism saw it through to completion successfully, it was a pleasure to work with them.
Sally · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Sally for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and Beth. If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleAfter a very disapointing start with a large rival agency, Acorn renewed my faith in the industry. BETH and the team showed humanity, honesty, integrity and totaly empathy for our situation and needs. From start to finish we have been kept informed and given detailed and practical feedback on viewings and market stratergy. Beth negotiated a fair price in a difficult market and we felt that she acted in our interest as well as the buyer. Beth has expedited the sales process and been on the ball at every step of the way. The service from Acorn has been above and beyond what we expected and I dont hesitate to recomend them.
Lucy · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Hi Lucy, thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let us know. Thanks. Customer Services.
★★★★★ 5/5
GoogleFrom day one on, thanks to Acorn's real estate agent Mauricio Sanchez, it's been an exceptionally smooth and reliable process, from swiftly finding the right property, viewing it, and communicating between the landlord and me until completing all formalities to rent the property. It's been an enjoyable experience leading to perfect results. Thank you, Mr Sanchez.
Murat · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Murat for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleI have high respect for Mauricio Sanchez, one of the Acorn estate agent stuff. When I approached the company for letting my flat. He was very professional, explained every details of the situation above all he came to view my flat on Bank holiday because I said to him it was my only day off. This made me to decide to give my flat to your company to get me tenant.
Throughout the process, he was excellent , professional and trustworthy.
He is a big asset to your company.
Thank you
Mr Yohannes
Woldesellasie · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Hi Mr Yohannes, thank you so much for the review. we are so pleased you were happy with your experience, and the service Mauricio provided! If we can help with anything further please get in touch. Thanks Customer services
★★★★★ 5/5
GoogleIt was a pleasure dealing with Beth at Acorn. She was always available through-out the process. And while it was stressful for other reasons, dealing with Beth always negated that stress. Any questions I had, I got the answer within the hour, and it was obvious she had a great relationship with the sellers.
I would most certainly recommend her and Acorn. And should I come to sell I would be in touch in a heartbeat. But I do love my new home, so that won't be for a while.
Anita · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Hello Anita, thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services.
★★★★★ 5/5
GoogleAs a first time buyer, I've been pleasantly surprised at how smooth and straightforward Beth at Acorn has made the process. From the first viewing to clear, timely communication and acting as a helpful and positive liaison with the seller, Beth has gone above and beyond to get information as needed, negotiate compromises, and nudge when things need doing to a deadline. I'd highly recommend Acorn as a result.
Caroline · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleShe’s been amazing, managed to move in quicker than I thought. Thank you
Natseleen · 18 July 2023 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Natseleen. I will pass on your comments to Festina and the Team!
★★★★★ 5/5
GoogleGreat experience from the first showing of the property we purchased. The team were always there to help with questions and recommendations. Chasing on our behalf when necessary. Would recommend buying through this team if you can!
Alexander · 18 July 2023 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Alexander for leaving us a 5* review. We are really happy that you were pleased with the service you received! Thank you again! Customer Services
★★★★★ 5/5
GoogleExcellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.
Darrell · 18 July 2023 · Acorn London (321 Baring Road)
Agent replied · 12 June 2024
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! - Customer Services
★★★★★ 5/5
GoogleJacqueline incredibly helpful from start to finish!! Thanks for the support
Tristan · 16 July 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jacqueline and if we can help further please do let me know. Thanks. Customer Services
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