Trusted Agent profile
★★★★★
3,850 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,850 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
677
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBought & sold property through the Sydenham branch. Amazing service, very proactive and friendly. Kept me up to date every step of the way. Highly recommend!
Thank you, Ceri, for your kind words! We're thrilled to hear that you had an amazing experience with our Sydenham branch. We appreciate your recommendation! - Thanks, Customer Services.
5/5
Googlea sale of our property. Whilst the sale didn't eventuate due to difficult market conditions, we were really impressed with Acorn. In particular we enjoyed working with Taylor, appreciating the professionalism he showed (particularly around working with us during a difficult time after a death in the family) and the time he shared with us discussing market trends and our sale options. Without doubt we will reach out to Acorn again in future if/when looking to sell our property.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer Services
5/5
GoogleThank you to Grace from the Grove Park Team. Very helpful and kept us informed throughout the whole lettings process.
Thank you, Melissa! We're thrilled to hear that Grace from the Grove Park Team provided helpful and informative service during the lettings process. Thanks, Customer Services
5/5
GoogleVery good and friendly guy. Easy to communicate. Understanding customers need. I would recommend him to friends and family. I will use him as my agent in the forseeble future.
Thank you so much Yang for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
5/5
GoogleI had a really good experience with Acorn in Dartford -Jackie was quite kind and showed us two very good properties. There has been very prompt responses from the team and all queries have been addressed satisfactorily
Thank you Meera for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jackie and the team! Thanks. Customer Services
5/5
GoogleJacqueline Bissett is the best estate agent we've ever worked with. Replies instantly to every email, calls you back when she says she will and is aboustely professional with the amount of times we've called her for help. We've had 4 houses that have fallen through and we've never experienced such amazing customer service as this. Thank you Jacqueline, hopefully we will cross the finishing line with this one The Hayes family
Thank you, Carolina, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleAfter going through some hard time with Yupa ,I was passing by Acorn agency in Dartford and i went inside where i meet the lovely Holy which she took my contract number. and that was the best thing I have done to instruct the Acorn to market my property and what took Yupa 7 months to arrange 6 viewings, Acorn done it in one week and they sold my property. Thank you Acorn for been professional and for keeping your promise to make the sale for us, and also thank you to the whole team in the agency which they keeped me updated And Informed for the whole duration until we completed the sale.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer Services
5/5
GoogleJust wanted to say a quick thanks to Holly Field, our house buying journey has had it's ups and downs but Holly has been there for us every step of the way. She's responsive, helpful, friendly, attentive and goes above and beyond every time. From the start we can't fault the team at Acorn Dartford, from Amelia showing us round on the first viewing to Richard chasing updates for us, would highly recommend them to anyone who is purchasing a property. Thank you all again.
Thank you, Jack, for your kind words! We're thrilled to hear that Holly and our team at Acorn Dartford provided you with exceptional service throughout your house-buying journey. We appreciate your recommendation. Thanks, Customer Services
5/5
GoogleThanks Amelia We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from Amelia and the team! Thanks, Customer Services.
5/5
TrustpilotOver and above
Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
TrustpilotOver and above
Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleWe are very grateful to Acorn and especially to Amelia for all the hard work in marketing and selling our property in a difficult market. Much appreciated and would/will definitely use Acorn and Amelia again.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Amelia and the team, if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleThank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let us know. Thanks. Customer Services
1/5
TrustpilotTerrible Avoid Avoid Avoid!!!!!
Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!
Dear Cameron. Firstly apologies for the slow response to your review. I have ivestigated this and unable to see any evidence of what you suggest. I can see that you wished to terminate the tenancy early and that there was some confusion over this process. We apologise if the process was not clear and if the way in which it was communicated was no acceptable to you. You have received correspondence from a department manager who I know did try to speak to you on the matter. Apologies again. Acorn Customer Services.
1/5
TrustpilotTerrible Avoid Avoid Avoid!!!!!
Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!
Dear Cameron. Firstly apologies for the slow response to your review. I have ivestigated this and unable to see any evidence of what you suggest. I can see that you wished to terminate the tenancy early and that there was some confusion over this process. We apologise if the process was not clear and if the way in which it was communicated was no acceptable to you. You have received correspondence from a department manager who I know did try to speak to you on the matter. Apologies again. Acorn Customer Services.
1/5
TrustpilotIf I could rate this company a zero, I would.
If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.
Dear Jamie-May. I am very sorry to read your review and know that you have spoken to a couple of our team who have apologised for what hapened. Whilst I have not been able to identify the missed calls you mentioned, made to our office, via our call log on that evening, I do fully appreciate the inconvenience and frustration this issue would have caused you. I have tried to call you myself but if I can help further please do drop me a line. Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotFriendly, helpful estate agents
I would like to thank Kelly and her team at Acorn estate agents for all their hard work. My mother-in-law’s retirement flat had proved to hard to sell due to the age restrictions on retirement flats, and the fact that there are so many choices of retirement flats on the market in our area. She certainly had her work cut out for her!Kelly always stayed in touch and kept us up to date on all the viewings they had of the flat and the feedback they received back. If Kelly wasn’t available when I called the office, someone always tried to deal with my query, or if they couldn’t help got Kelly to call back when she was available.She would certainly be the first person I went if I needed to sell my property.
Hi Pauline, thank you for your kind words! We're delighted to hear that Kelly and our team provided excellent service during the sale of your mother-in-law's retirement flat. Thanks, Customer Services
5/5
TrustpilotFriendly, helpful estate agents
I would like to thank Kelly and her team at Acorn estate agents for all their hard work. My mother-in-law’s retirement flat had proved to hard to sell due to the age restrictions on retirement flats, and the fact that there are so many choices of retirement flats on the market in our area. She certainly had her work cut out for her! Kelly always stayed in touch and kept us up to date on all the viewings they had of the flat and the feedback they received back. If Kelly wasn’t available when I called the office, someone always tried to deal with my query, or if they couldn’t help got Kelly to call back when she was available. She would certainly be the first person I went if I needed to sell my property.
Hi Pauline, thank you for your kind words! We're delighted to hear that Kelly and our team provided excellent service during the sale of your mother-in-law's retirement flat. Thanks, Customer Services
5/5
TrustpilotI found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat
I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.
Thank you, Matt, for taking the time to share your positive experience with Acorn Lewisham. We're thrilled to hear that Dammy provided you with exceptional support and guidance throughout your flat purchase. We appreciate your recommendation. Thanks, Customer Services
5/5
TrustpilotExcellent service.
We used Acorn Gravesend to sell our property.William Cornwell (Will) was both personable and professional in all our dealings with him - to the extent that, if needed, he contacted us even on his days off. We had valuations from 5 agents but Will/Acorn really stood out and we are delighted we chose them.Our neighbours saw how quickly our house sold and have now also sold their house with the Acorn Gravesend team - can't get a better recommendation than that.
Hi Kate, thank you for your wonderful review! We are thrilled to hear that Will provided a personable and professional experience throughout the process. It's great to know that our service stood out among other agents and that your neighbours have also chosen us. Thank you for your recommendation!
5/5
TrustpilotI found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat
I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.
Thank you, Matt, for taking the time to share your positive experience with Acorn Lewisham. We're thrilled to hear that Dammy provided you with exceptional support and guidance throughout your flat purchase. We appreciate your recommendation. Thanks, Customer Services
5/5
TrustpilotExcellent service.
We used Acorn Gravesend to sell our property. William Cornwell (Will) was both personable and professional in all our dealings with him - to the extent that, if needed, he contacted us even on his days off. We had valuations from 5 agents but Will/Acorn really stood out and we are delighted we chose them. Our neighbours saw how quickly our house sold and have now also sold their house with the Acorn Gravesend team - can't get a better recommendation than that.
Hi Kate, thank you for your wonderful review! We are thrilled to hear that Will provided a personable and professional experience throughout the process. It's great to know that our service stood out among other agents and that your neighbours have also chosen us. Thank you for your recommendation!
5/5
TrustpilotWe are clients of Acorn Dulwich
We are clients of Acorn Dulwich. James Keen is our highly experienced property representative for sales and lettings. We have been using Acorn Dulwich since 2010. Well worth having a conversation with Acorn Dulwich if you are buying, renting or letting.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer services
1/5
TrustpilotAcorn Estate Agents = dodgy agents with…
Acorn Estate Agents = dodgy agents. They help criminal agents get away with it, whatever supports their profits and their business. Reviews reporting this also get quickly removed. Scumbags of the industry. Go anywhere else but here.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.4 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
