Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat, fluid service from the Acorn team on Lordship Lane - they took all the hassle out of the process, were honest, open and transparent (qualities that can be hard to find!), kept all parties talking, and helped ensure a smooth purchase for us.
Thank you for sharing your positive experience Ross. We look forward to crossing paths in the future and wish you all the best. Kind Regards, George Liney, Regional Director
1/5
Trustpilot0 STAR
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. ! THIS COMPANY IS A TOTAL JOKE AND SHOULD BE BANNED IN THE UK FROM SELLING PROPERTY AND RIPPING CUSTOMER OFF SELLING £8000 FEE PEOPLE WALK AWAY FROM THIS COMPANY THIS COMPANY IS A 0. IT A SHIT COMPANY THE COMPANY HAS BEEN REPORTED AND ACTION WILL BE TAKEN SERIOUSLY
2/5
TrustpilotThere were moments that showed…
There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.
5/5
GoogleRecently did an exchange of contract for the property in Belvedere . So far so good , thank you Alesha and the team for your great services!! Highly recommend!!
Soul Music, we are so happy to read such a great review about Acorn Northumberland Heath!
5/5
GoogleRating only, no written review.
Dear Kester Andrews, Thank you for the great review of our Acorn Brockley team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleThe quality of service, care and consideration has been first class. Huge thanks to Kevin and Lamar, who we really cant praise highly enough. Nothing was too much trouble, excellent communications and professionalism; outstanding. Highly recommended.
Dear Nick Ward, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotGodefroy was very friendly and…
Godefroy was very friendly and approachable. He was very communicative and was always available to discuss the sale process and give advice. He was a great listener and had a high attention to detail. In the end he got me the sale outcome I wanted and I was very happy so thank you Godefroy for all your hard work!
5/5
GoogleCameron, Damian, and Alice were a great team to work with for our recent move. Very quick, reliable, and pleasant to work with every step of the way! Thank you all!
Thank you so much for your kind words! We're thrilled to hear that Cameron, Damian, and Alice made your move a smooth and positive experience. We'll be sure to pass along your appreciation to them. Thanks again for choosing us! Thank you again for the great review! Acorn Kennington
5/5
TrustpilotTo Mark and Kieran
5/5
TrustpilotTo Mark and Kieran
To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty
5/5
GoogleKarthiga has been very professional throughout the renting process, answering any queries quickly and politely.Would highly recommend .
Hello Kim Rogers Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleI worked with Vicky Chisholm and Lilia Ghenim on a property rental market appraisal for a BTL property I was purchasing. Lilia and Vicky were excellent and were very professional. They provided me with valuable insights about the area and rental trends. They also arranged a viewing to look at the property and suggested what regulatory requirements I needed to have in order have the property ready to let. I highly recommend working with both of them. Thanks Vicky and Lilia.
1/5
TrustpilotUnresponsive and inefficient
Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?
5/5
GoogleVery professional and quick, Isabelle managed everything quickly and efficiently and could answer any questions I had promptly. Would recommend
Hi Olly, We're glad to hear Isabel delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Acorn Dartford
5/5
GoogleRecently used Acorn to sell my property and had a very pleasant experience. Stuart, Beth and Samantha are all friendly, very knowledgeable but most importantly authentic. They took the pressure away by working with all parties to move things forward on my behalf and kept me updated at each stage of the process. I had reached out to a few local agents but I am glad I went with my gut and chose Acorn because my sale was seamless! I would highly recommend!
Afternoon Laura, Thank you for your thoughtful review and kind words - we strive for this type of experience and we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, George Liney, Regional Director, The Acorn Group
5/5
GoogleExcellent advice and service. We have bought and sold several properties over the years and I think that Acorn stands out from other estate agents.
Dear Caryl, Thank you for your 5* review! We strive for 100% satisfaction, and it is great to see you had such a positive experience with our Camberwell branch. Thank you so much again for your feedback! We hope you have a great day. George Liney, Regional Director, The Acorn Group
5/5
GoogleI had a wonderful experience renting a house through The Agency of Acorn. A special thank you to Karthiga, who was absolutely amazing throughout the entire process. She was incredibly helpful, responsive, and made everything so easy and straightforward for us. Her professionalism and friendly approach made the experience smooth and stress-free. Highly recommend both the agency and Karthiga for anyone looking to rent!
5/5
GoogleWe recently worked with Katie May, from the Acorn Progressing Team. Katie was professional, organised and on top of the exchange and competition. She was also very calm through all my anxiety! She met all the required deadlines and we moved into our new home on the agreed date. I cannot thank Katie enough!
Dear Maria Curro, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, George Liney, Regional Director, The Acorn Group
5/5
GoogleGodefroy from Acorn's Crystal Palace office was great to deal with and we wouldn't hesitate in recommending him/Acorn to others.
Dear Dana Mansfield, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your experience. If you have further needs or questions, please reach out! Kind Regards, George Liney, Regional Director, The Acorn Group
5/5
GoogleWe worked with Festina in selling our home. She was proactive, helpful and always available to answer questions. I would not hesitate to recommend working with Festina!
Hello Maria Curro, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Acorn Grove Park
5/5
GoogleDefinitely recommend this estate agents, wanted to thank Isabel Twite for her excellent service! She is extremely professional and very helpful and made everything a smooth process!
5/5
TrustpilotAcorn did a first rate job selling my house in Crofton Park
Acorn did a first rate job selling my property. The process had several twists and turns, including the loss of initial purchaser whilst the team at Acorn provided sound advice and pragmatic solutions. I was happy with their service and recommend to others. Lamar Hamilton led the transaction.
5/5
GoogleI've come across outstanding agents but Kani Hassan (Lewisham branch office) is exceptionally outstanding. Guiding me through every step of my application process, answering my questions and very committed to her job.
5/5
GoogleAcorn made my experience as a first time buyer so smooth and straightforward. All the thanks goes to Godefroy, who was available whenever needed to offer support. I thoroughly recommend his service to anyone who is looking to buy in the Crystal Palace area!
Dear Elizabeth Kirkman We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, George Liney, Regional Director, The Acorn Group
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
