Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat team over at Acorn, Brockley (Liam & Georgia). Very supportive, friendly and efficient. Thank you!
Dear Jed Hideous Mink Records, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleIt’s been great working with Godefroy, he was very attentive & kept us updated regularly. Thanks!!!
Dear Liam Bulmer We greatly appreciate your 5-star review and the time you took to share your experience with Godefroy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGodefroy did a great job selling our flat, keeping us informed throughout the process. I would recommend Acorn.
Dear Gordon Campbell, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Godefroy. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Gabriel Neamtu, Thank you for taking the time to review your recent experience with our Acorn Northumberland Heath branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleExcellent team, I’m extremely pleased with the prompt updates and clear communication throughout the sale process. Special thanks to Arik for his strong management and to Adelina, Remi, Opoku, and the rest of the team (apologies if I’ve missed anyone!). We successfully exchanged contracts within 8 weeks. Highly recommended!
Dear Ali Zadir, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Acorn, Northumberland Heath
5/5
GoogleAmazing team, great people who are willing to help their clients archive a new home irrespective of your situation. That’s what I call excellent/professional customer services, good job guys 👍🏾 !!!! …
Dear Anthony Matthews, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Acorn Dartford
5/5
GoogleAcorn were brilliant from start to finish. Anyone with experience of navigating the London property market will attest to how difficult even just the viewing and searching process can be when looking to buy a place, but working with Acorn made a nerve wracking experience as smooth and calm as possible. Beth, Samantha and the team were continuously supportive and quick to respond which led to the sale completing faster than expected and I now wake up every day loving my new home. A 100% positive experience overall, thank you Acorn!
Dear Marie-claire Springham We greatly appreciate your 5-star review and the time you took to share your experience with Samantha and Beth. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotThe staff at the Acorn Rainham branch…
The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated. In this process we had dealt with several estate agents and by far Acorn Rainham were the best. If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them. Well done Mark, Kieran and Remmi Thankyou so much Lee & Alice
5/5
TrustpilotGreat experience
I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not. I would use them again in the future
5/5
TrustpilotLauren
I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful
1/5
GoogleDuring the purchase of a property i was advised that there was parking included with the property and reassured of this many times. Now it transpires that there is no parking, and they refuse to even reply to my written complaints.
Dear Karan Lund, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any … More
5/5
GoogleKathriga was really helpful and communication was excellent. Thank you
Hi, Sam Wohlman! Thanks for the great review! All the best, Customer Relations Team
5/5
TrustpilotGreat service
I found the process of selling my flat through acorn easy. Both Kevin and Lamar were very professional, responded quickly,and impressed me with their knowledge of the market in the area, and also honestly guided me on the best price. I also found their colleague Katie really great - she kept me in the loop and was always responsive. Will definitely use again!
5/5
TrustpilotAcorn were professional from start to…
Acorn were professional from start to finish with the sale of my Fathers house. They regularly kept me informed of the progress of the sale.
1/5
TrustpilotAppalling service from Acorn in…
Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc. Along side this, during our sale/purchase, we kept receiving phone calls from the Gravesend office stating we need to amend the price of our property, in order for us to proceed with the onward purchase. However Acorn should have had no involvement regarding the sale of our property because Langford and Russells’ Swanley branch were the appointed agent for our sale albeit that did not stop Acorn from pestering us and nagging us to drop our sale price! Acorn also claimed that in order for our property to go to the top of the marketing list on “Rightmove”, we need to drop the sale price by 2%, I did some research for this and also my husband being a surveyor knew that this was not the case! Acorns team lied time and time again throughout the sale/purchase and treated all parties involved in the transaction as if we are fools. Not only were they poor with the above but also communication (never received a call back etc, when promised), care and support for the elderly couple we were buying from. Once they got their “sale acceptance” they did not do anything more, considering their high fees! Crooks to say the least but unfortunately estate agents are not a regulated firm so they are going to do whatever they can to get their fees. Especially to vulnerable people! Overall I would be extremely careful with what you are told and if using this estate agent then ensure to exchange numbers with the seller/buyer in order to check that what you are being told by Acorns team is correct.
5/5
GoogleAmazing experience, few years we found a nice with this agency, they really care of the clients. Thank you to Kani and her team.
5/5
GoogleTyrese has been very professional and helpful from the application to the moving in date. Communication was great and reliable. Thank you for all your support
Hi Cindy, Thank you for taking the time to review your recent experience you have had with our team at Acorn Catford. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI had an amazing experience working with Acorn. Having dealt with a few other agencies in the area, I can confidently say that Acorn stood out as the best. Lamar was incredibly kind, helpful, and always available to answer questions or provide support throughout the entire home-buying process. Kevin also provided great help, making everything much smoother and less stressful. Everyone at the office was friendly, quick to respond, and genuinely cared about helping me. I truly appreciated their professionalism and personal touch. I highly recommend Acorn to anyone looking for a supportive and reliable team!
Hi Mj, thank you for taking the time to leave a review for us at Acorn Brockley. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon! Kind Regards, George Liney, Regional Director
5/5
GoogleAidans service has been fantastic. Regular updates and clear communication making the entire process easy! Thank you!
Dear Daisy Grace Jenson, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, James, Regional Lettings Director
1/5
GoogleSome staff's in the company are fraudulent and they have dubious act particularly Patsy Norman she did not worth the post that was given to her. I moved out in an apartment, the landlord took away £600 from my money and I reported to her, and she is avoiding to pick my call. God will judge you people, I will advise the company should investigate her so as not to put the company in mess. If not people should desist from them.
5/5
GoogleI recently bought and sold a flat and had a fantastic experience with the Acorn. The process was smooth from start to finish, and I couldn’t be more satisfied. A special thanks to Lamar, who was absolutely amazing, professional, responsive, and genuinely helpful every step of the way. Highly recommended!
Dear Alice Gruni, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, George Liney, Regional Director
5/5
GoogleI found the Acorn team to be very efficient, detailed, great customer service, Karthiga Raveendra was excellent at every step of getting my family into a new home, all the team very knowledgeable. I highly recommend Acorn Estate Agents.
5/5
TrustpilotAmazing Service
We recently sold our Flat and bought a new one and had a fantastic experience with Acorn. The process was smooth from start to finish, and I couldn’t be more satisfied. A special thanks to Lamar and Katie, who were absolutely amazing, professional, responsive, and genuinely helpful every step of the way. Highly recommended!
5/5
GoogleDamian was really responsive and helpful, easiest letting experience I've had
Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and easy letting experience. Damian will be especially happy to know his responsiveness and support made a difference. If you ever need anything in the future, don't hesitate to reach out! Acorn Kennington
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
