Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleKani was absolutely amazing, she was so easy to deal with, she is kind, helpful and was communicating throughout the process. She is a down to earth lady and she took out time to pronounce my name properly π. Her process was quick and straightforward with a lot of assistance
Thank you girl you are a start
Ose Β· 11 October 2025 Β· Acorn London (153 Lewisham High Street)
Agent replied Β· 16 April 2026
Dear Ose Ben, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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1/5
TrustpilotThey are so incompetent
They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements.
We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out.
They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.
Dylan Β· 1 October 2025 Β· Acorn Bexleyheath (Baynes House)
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5/5
GoogleI had an excellent experience recently when purchasing my new home through the Acorn team at Crystal Palace. I received regular updates from Charlie, George and Brandon, they were also extremely helpful in answering all of my questions. I would definitely recommend Acorn to friends and family.
Rhianna Β· 28 September 2025 Β· Acorn London (29 Westow Street)
Agent replied Β· 27 December 2025
Dear Rhianna Walters, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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1/5
GoogleIf you are reviewing estate agents to market your home in south London, my recent experience suggest Acorn should not be on your shortlist. The personnel associated with the sale of my property exhibited unhelpfulness and disrespect. Like all vendors, I have to rely on the professional expertise of the individuals who are supposed to be mindful of our best interests at all times. As it became obvious that I could not trust Acorn as my sole selling agent the instruction was withdrawn. I am genuinely disgusted by the unprofessional standard of service I received and cannot recommend Acorn estate agents.
Update: Since this review was published the regional director requested its removal, as it was seen as detrimental to their business; no concern was shown for the additional stress and hassle I have suffered. I have made an amendment, but refuse to withdraw this review as it is represents an accurate account of my experience of Acorn estate agents
Michael Β· 28 September 2025 Β· Acorn London (29 Westow Street)
Agent replied Β· 27 December 2025
Dear Michael B,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If youβd like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
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5/5
GoogleRating only, no written review.
Gilbert Β· 28 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 27 December 2025
Dear Gilbert Belshaw! Thanks for the amazing review and star rating! All the best, Customer Care Team
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5/5
GoogleKevin and Lamar are a pleasure to deal with, I was kept informed at all stages. I would definitely use them again.
Nicola Β· 28 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 27 December 2025
Dear Nicola
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleIβd highly recommend working with acorn! Our agent was Jennifer and she was amazing. Any questions we had sheβd be able to answer and she looked after us from the viewing up until we got the keys! 10/10!
K Β· 28 September 2025 Β· Acorn London (58 Road)
Agent replied Β· 27 December 2025
Hi K Smith!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Care Team
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5/5
GoogleDamian and Cameron at the Kennington branch made the whole letting process so simple. Quick turnaround, great tenants. Stress Free
Ed Β· 19 September 2025 Β· Acorn London (325 Kennington Road)
Agent replied Β· 27 December 2025
Hi Ed Watson!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Care Team
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5/5
GoogleDavide at Camberwell Acorn made our rental process smooth, quick and efficient. In a difficult climate for renters he made the experience far easier that it often is! Super helpful and responsive - he sorted us out with a great flat!
Seb Β· 16 September 2025 Β· Acorn London (27 Denmark Hill)
Agent replied Β· 16 April 2026
Hi Seb Graham!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Care Team
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5/5
GoogleAmazing experience renting with Acorn Camberwell, a special mention to Davide! He was amazing through every part of the process, always ready to help us with anything we needed. Thanks !
Tilda Β· 16 September 2025 Β· Acorn London (27 Denmark Hill)
Agent replied Β· 16 April 2026
Dear Tilda Jonathan,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
Customer Care Team
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5/5
GoogleMy flatmate and I had Davide as our letting manager and he was so kind and super helpful. He really advocated for us as young tenants and made the process swift. Weβre so grateful that we had him as our letting agent. We couldnβt recommend him more.
Shardey Β· 16 September 2025 Β· Acorn London (27 Denmark Hill)
Agent replied Β· 16 April 2026
Hi Shardey Codrington,
Thank you for the great review of our Acorn Camberwell team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
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5/5
GoogleProfessional friendly good people, thank you for Kany. Husin.
Amir Β· 16 September 2025 Β· Acorn London (153 Lewisham High Street)
Agent replied Β· 16 April 2026
Hi Amir! Thanks for the amazing review and star rating!
All the best, Customer Care Team
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1/5
GoogleAgent was very dismissive and rude. Not a reflection of the agency but rather our personal experience. This was on a Saturday afternoon. He did not make a single effort to even ask for our details and what options are available.
Bassil Β· 16 September 2025 Β· Acorn London (116-118 Bermondsey Street)
Agent replied Β· 16 April 2026
Dear Bassil Yousif,
We value your feedback and sincerely appreciate you taking the time to share β¦ More
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5/5
GoogleWe had a great experience selling our flat with Acorn. Beth and Stuart and team are brilliant at what they do!
John Β· 16 September 2025 Β· Acorn London (116-118 Bermondsey Street)
Agent replied Β· 16 April 2026
Hi John Leggett! Thanks for the amazing review and star rating!
All the best, Customer Care Team
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5/5
GoogleHad a great experience with Beth from Acorn. She was great at proactively communicating throughout my process, and quick to respond if I had any questions. Would happily recommend working with her!
Camila Β· 16 September 2025 Β· Acorn London (116-118 Bermondsey Street)
Agent replied Β· 16 April 2026
Hi Camila Zattar,
Thank you for taking the time to review your recent experience with our Acorn β¦ More
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5/5
GoogleMr Olatunde Ogungbadero, is a very good agent, and so professional, in this job. I am so greatfull for all his efforts.
Anthony Β· 16 September 2025 Β· Acorn London (128 Rushey Green)
Agent replied Β· 16 April 2026
Hi Anthony Omordia! Thank you for the amazing review and star rating!
All the best, Customer Care Team
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5/5
GoogleI had such a great experience working with Karthiga as my letting agent. She was professional, approachable, and always quick to respond to any questions I had. From the very beginning, she made the whole process smooth and stress-free, keeping me updated every step of the way. Itβs clear she genuinely cares about her clients and goes above and beyond to make sure everything is handled properly. I would highly recommend Karthiga to anyone looking for a reliable and supportive letting agent!
Jenarthan Β· 16 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 16 April 2026
Dear Jenarthan,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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5/5
GoogleOverall we were really pleased with Acorn Brockley. Lamar is an excellent agent who is friendly and professional and sold our flat immediately. Katie was always there to answer our questions quickly and support with our sale. We would definitely recommend!
Rebecca Β· 16 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 16 April 2026
Hi Rebecca!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Care Team
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5/5
GoogleMy partner and I worked with Katie, Lamar, and Kevin to complete on a flat in Brockley and they were all brilliant, very attentive, continuously available, and crucial in putting pressure on solicitors to actually complete relative to our timeline.
Darius Β· 16 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 16 April 2026
Hello Darius Lerup
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
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5/5
GoogleKevin worked hard and professionally to make sure that my property was sold in time for me to move up the chain. He made sure I was informed about the progress and assured me that the property will be sold.
Basirat Β· 16 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 16 April 2026
Hi Basirat Balogun!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Care Team
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5/5
GoogleI recently purchased a property in London through Kevin Ashton, and I could not be happier with the entire experience. From our very first interaction, the he and his collaegues impressed me with their professionalism, and genuine commitment to helping me find the right property.
Buying a property can often feel overwhelming, but they took the time to explain every step in detail, ensuring I felt comfortable and well-informed from start to finish. I recall moments when matters did not proceed as expected, and Kevinβs calm and steady approach ensured that everything remained under control for both parties involved.
Overall I had a great experience with Kevin, Katie and Beckie, along with all Acorn team.
Pankaj Β· 16 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 16 April 2026
Dear Pankaj Bhatkar, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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5/5
GoogleKarthiga has been absolutely fantastic and helpful. She is professional, friendly, and always quick to respond to any questions. I couldnβt recommend her highly enough!
S.S.S Β· 16 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 16 April 2026
Hello S.s.s
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
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5/5
GoogleA huge thank you to Karthiga at Acorn Brockley for all her hard work! She was so dedicated, supportive, and made the whole process feel easy. Couldnβt recommend her enough!
Luxchan Β· 16 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 16 April 2026
Hi Luxchan Thavarasa,
Thank you for the great review of our Acorn Brockley team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
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5/5
GoogleKarthiga & Kevin at Acorn Brockley Branch have just re-let my 2 bedroom flat in New Cross to some great professional tenants once again.
Thank you both again for your superb service
Daniel Β· 16 September 2025 Β· Acorn London (409 Brockley Road)
Agent replied Β· 16 April 2026
Dear Daniel Peter
We greatly appreciate your 5-star review and the time you took to share your experience with Kevin and Karthiga. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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