Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAbsolutely superb service from Acorn Estate Agents. As a first time buyer Godefroy and the wider team did an amazing job, keeping me updated regularly and going above and beyond to make a the process of making a first purchase as stress-free as possible. Thank you so much for your personable and professional service.
Alessa · 11 October 2025 · Acorn London (29 Westow Street)
Agent replied · 11 October 2026
Dear Alessa Tinne,
We're happy you found our staff to be so supportive during your experience here at Acorn Crystal Palace.
Exceptional service is what we strive for, so we're delighted you felt we went 'above and beyond' during your purchase experience.
We wish you all the best in your new home.
Kind Regards,
George Liney, Regional Director, The Acorn Group
★★★★★ 5/5
GoogleThank you to Acorn (big shout out to Godefroy!) for their partnership over the past few months. We had a great experience throughout - with a lot of hard work put in by Godefroy and the team. Acorn secured a good price for our house and kept us well informed throughout the sale, helping us to exchange and complete on a date that suited all parties. Would recommend!
Laura · 11 October 2025 · Acorn London (29 Westow Street)
Agent replied · 16 April 2026
Dear Laura Porter, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
George Liney, Regional Director
★★★★★ 5/5
GoogleFrom start to finish Godefroy was excellent. I didn’t have to chase for information, had feedback for every viewing and was kept updated through every step. This was a hard sale as it was due to a bereavement so the service Godefroy provided made it that bit easier to sell.
Thank you so much from all the family for all you did to make this as smooth as possible. You are brilliant!
Sharon · 11 October 2025 · Acorn London (29 Westow Street)
★★★★★ 5/5
GoogleMyself and my husband have just exchanged on a flat we purchased through Acorn. In my opinion the role of the agent in selling a property is massively undervalued and as such we were incredibly lucky to have had Godefroy from Acorn during our property purchase. Aside from his professionalism in dealing with the transaction we were particularly happy with how communicative he was. He always answered emails very promptly and called us a couple of times throughout the process to catch up and provide information. Any questions we had (which were many!!) he answered with great efficiency. If we ever consider selling the property we wouldn't hesitate to reach out and work with Godefroy and Acorn again.
Carl · 11 October 2025 · Acorn London (29 Westow Street)
★★★★★ 5/5
GoogleGodefroy and the team at Acorn Crystal Palace are great. My property purchase was quite a lengthy process, but Godefroy remained patient, kind and offered some great advice along the way. Thank you so much!
Marco · 11 October 2025 · Acorn London (29 Westow Street)
★★★★★ 5/5
GoogleGreat overall. Godefroy, our agent, was fantastic - super helpful, knowledgable and nice. Thank you!
Magdalena · 11 October 2025 · Acorn London (29 Westow Street)
★★★★★ 5/5
GoogleI was with a different agency for awhile and had no luck - it got really frustrating and my partner and I were close to giving up until we met Godefroy! We changed our agency to Acorn and within a week, Godefroy got us a lot of viewers and I got a couple of offers on the table. Excellent service and we are now moving on to our new home (also through Godefroy!) on Friday.
Also massive massive shout out to Tina Skeen who was our sales progressor who also helped a lot in moving the buying / selling along.
Can’t recommend Acorn enough!
Isabel · 11 October 2025 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Thanks for the fantastic feedback, Isabel! We’re thrilled to hear that Godefroy and Tina made such a positive impact on your journey. Wishing you all the best in your new home! Your recommendation means the world to us.
★★★★★ 1/5
GoogleHorrible service. I had a viewing with them which got postponed. That's understandable. We agreed on another date and time that they proposed. I went all the way there to meet them for the viewing and nobody showed up! I called them and it led to nothing. They sent me an email the next week for rescheduling the viewing, no apology no explanation no nothing. I gave them the opportunity to explain how the third time will be different and how I can be sure that I won't be deserted yet again, to which I didn't receive any reply. I will not name the agent of course but this is not good. If I had received any explanation I wouldn't be giving this review. Meanwhile with another agency I booked a viewing after that, made an offer and went through the steps to get a home in much lesser time!
Rehan · 11 October 2025 · Acorn London (29 Westow Street)
★★★★★ 5/5
GoogleI had a fantastic experience with Emily from the Acorn Group during my recent letting process. From the initial application to collecting the keys, Emily was incredibly supportive every step of the way.
She was consistently transparent, providing clear and honest updates, and she responded to all my queries quickly and efficiently.
Her professionalism and dedication made what could have been a stressful process smooth and straightforward.
I’m very grateful for her help and highly recommend Emily to anyone looking for a reliable and proactive letting agent.
Oluchi · 11 October 2025 · Acorn London (29 Westow Street)
Agent replied · 27 December 2025
Dear Oluchi Dominic
We greatly appreciate your 5-star review and the time you took to share your experience with Emily. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a very positive experience with Acorn Lewisham, our requests were never too much. As first time buyers, we had a lot of questions that were answered. Thanks for the reassurance and all your hard work Grace, Kelly and Max!
Laura · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Laura Coombs, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Max,Grace and Kelly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleKani communicated clearly and effectively, kept me in the loop and delivered as promised. Friendly and professional throughout.
Jamie · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Jamie Gordon, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kani. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMax is an excellent Estate Agent very professional and could not have been more helpful nothing was to much trouble. Always quick to respond to the smallest of concerns.
Gary · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Gary Barnard, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Max. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThank you so much to Kani, she helped us so much, I moved in earlier than expected, without any stress or problems. Her professionalism, knowledge of the market and genuine attention made the whole process enjoyable. I would highly recommend Acorn Estate Agents to anyone looking for a home, truly exceptional service with Kani!
Ikram · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Ikram Lasri, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kani. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleKani was absolutely fantastic to work with! She was so kind, helpful, and communicated quickly throughout the entire process of letting. Her down to earth approach made me feel at ease, and she was very understanding of my needs. She guided me through each step with respect and professionalism. I highly recommend her to anyone looking for an amazing, stress free experience. She has a soul that you can never forget🤍
Alaa · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Alaa Muhammad, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kani. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleSupportive and very accommodating!
Sekou, Max and Katie were responsive, willing and transparent, between them they pushed to get the mission completed and make sure my requests were fulfilled.
Definitely made the process easier for me and made my purchase a pleasure.
Thank you Team!
Junior · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Junior Seale, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Katie, Max and Sekou. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAcorn were so efficient in helping me find a place, they sent helpful information for my first time moving to a flat and were available 24/7 for any queries. Special shout out to my agent Kani who overworked herself and went above and beyond. She was also very understanding and accommodating to my situation, thank you all!
Lacey · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Lacey Pottle, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kani. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAm a landlord of a flat in Deptford area. Many thanks to Kani (Sales) and Giovanna (Property Management) for their friendly, quick and amazingly professional support in finding the right tenants and making decisions in various corners of property management.
Akiko · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Akiko Itano
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Sarah · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Sarah Siaw! Thanks for the amazing review and star rating! All the best, Customer Care Team
★★★★★ 5/5
GoogleKani is a very friendly and helpful Lettings Negotiator at Acorn’s Lewisham branch - I’d highly recommend her.
Paul · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Hi Paul P,
Thank you for the great review of our Acorn Lewisham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleMax and his team were responsive and supportive throughout the moving process. Would recommend!!
Sophie · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Dear Sophie Halliday
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMax and his team were very helpful and supportive at every stage of buying process. They are professional and dedicated. I would recommend. Uzma
M · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Hi M U!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Care Team
★★★★★ 5/5
GoogleGreat job, thanks to the team Katie, Grace and Max for all your helpful advice. Couldn't have done it without you! Highly recommend them.
Owl · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 11 October 2026
Hello Owl Sensei
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 2/5
GoogleThey set up an appointment for viewing a house and the day before they told me it was sold (happened in Kennington)
I called them once to tell them I was a bit late and the agent bailed on me.
The agents at the phone always leave vague information about everything.
They have a nice look and a nice offer but the service is awful and widely incompetent. I guess if you are lucky you may have a good experience but a professional company should never let these things happens so often.
Federico · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 16 April 2026
Dear Federico Di Biase,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleI wanted to put into words my heartfelt thanks to Beckie, whose professionalism and care have made such a difference. From the very first phone call, she immediately understood what was still outstanding with my purchase and reassured me that she would get straight onto chasing the inquiries. I am now awaiting her update, and already feel completely reassured by her efficiency, proactive approach, and clear communication. As a buyer so close to exchange, having that confidence and peace of mind is invaluable, I’m very grateful for her support.
Saffron · 11 October 2025 · Acorn London (153 Lewisham High Street)
Agent replied · 16 April 2026
Dear Saffron, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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