Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,841 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,146

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

676

Reviews on Trustpilot

All 15 offices

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Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I'm in the process of selling my property and I couldn’t be happier with the experience. From the very first meeting, Kevin and Lamar were professional, knowledgeable, and friendly. Their communication was excellent throughout the entire process, I was always kept in the loop and felt fully supported every step of the way. They provided honest advice and negotiated the sale in a short timeframe. What really stood out was their attention to detail and how approachable and friendly the whole team was. Selling a home can be stressful, but they made it feel seamless and straightforward. I highly recommend Acorn Estate Agency in Brockley to anyone looking to sell their property

Simon · 28 October 2025 · Acorn London (409 Brockley Road)

Agent replied · 27 December 2025

Dear Simon We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I want to thanks “ Karthiga Raveendra “ for being helpful and understanding, especially since I am not a good English speaker. She was patient. ​​​​

Oweis · 28 October 2025 · Acorn London (409 Brockley Road)

Agent replied · 27 December 2025

Dear Oweis Al Samman We greatly appreciate your 5-star review and the time you took to share your experience with Karthiga. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

4/5

Google

I’d highly recommend working with acorn! Our agent was Jennifer and she was amazing. Any questions we had she’d be able to answer and she assisted me from the start to the finish and she’s so polite and understanding and have good customer service I will rate her 10/10

Aifuwa · 28 October 2025 · Acorn London (58 Road)

Agent replied · 27 December 2025

Dear Aifuwa Stephine Ehizogie, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

5/5

Google

Jennifer is the best. She makes things happen with exceptional and excellent customer service with no dedication. Seamless and sweet service. Good job and weldone to the team.

MINISTER · 28 October 2025 · Acorn London (58 Road)

Agent replied · 27 December 2025

Hello Minister Edobor Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

Jamal has done a great job for us from the start to the finish of our sale process. He has constant optimism, is very personable and has communicated well. He is both friendly and professional. We’re grateful to him for all his help- and a successful outcome!

Jane · 28 October 2025 · Acorn London (27 Denmark Hill)

Agent replied · 26 January 2026

Dear Jane Fletcher, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Trustpilot

I would strongly advise landlords to avoid Acorn

I would strongly advise landlords to think twice before using Acorn to manage their property. During a two-year tenancy, Acorn failed to carry out any inspections, leaving my property completely unmonitored. As a result, there is now serious damage and strong evidence of unauthorised subletting, which they failed to investigate properly. When I raised this issue, their response was that “no formal investigation could be carried out due to lack of evidence.” That lack of evidence exists only because they didn’t do their job. Regular inspections are a basic duty of a managing agent, and Acorn completely neglected this responsibility. They claimed they “attempted to arrange inspections a few times” but took no further action when the tenant refused access, no escalation, no written warnings, no notice served, and no communication to me as the landlord. This level of inaction falls far below professional standards and represents clear mismanagement and a breach of duty of care. To make matters worse, they offered just £250 compensation, which is insulting given the financial loss and distress caused. I’ve now had to escalate the matter to their directors and the Property Ombudsman for investigation. If you’re a landlord looking for a reliable, proactive agent, avoid Acorn. Their lack of accountability and professionalism has been extremely disappointing.

Penny · 27 October 2025 · Acorn Bexleyheath (Baynes House)

1/5

Trustpilot

The worst letting property management I…

The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you. I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!

Tendai · 24 October 2025 · Acorn Bexleyheath (Baynes House)

5/5

Google

Rating only, no written review.

Natasha · 23 October 2025 · Acorn Dartford

Agent replied · 13 November 2025

Hello Natasha Holmes Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

My experience with Harrison so far has been great.

Noah · 22 October 2025 · Acorn London (278-280)

Agent replied · 12 November 2025

Dear Noah Bell We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

First time purchase that went through Harrison at Acorn. He made the process very smooth and was always communicative.

Rory · 22 October 2025 · Acorn London (278-280)

Agent replied · 12 November 2025

Dear Rory Jakeman We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Acorn were professional throughout the process from the kindness of Beth at first viewing to the gentle nudges from Sammie during the latter stages. Would I recommend Acorn? Yes, definitely.

Karen · 22 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 12 November 2025

Dear Karen Baxter We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We had a great experience with the team at Acorn London Bridge during the sale of our property, which turned out to be quite a complicated process. The team was professional, proactive and dedicated throughout. Samantha and Beth in particular were a pleasure to work with. We highly recommend their services.

Amanda · 22 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 12 November 2025

Dear Amanda Jami We greatly appreciate your 5-star review and the time you took to share your … More

1/5

Trustpilot

Joy Davis

Joy Davis. What is her secret in keeping her job? She is very rude to customers and constantly makes mistakes. It would appear she does not care to make improvements to her behaviour. I was a landlord and had to leave Acorn because of her.

Maria · 21 October 2025 · Acorn Bexleyheath

5/5

Google

We have worked with Acorn London Bridge for more than 20 yrs. Mauricio and his team have always delivered and understood our needs. Special thanks to Martin M at head office for his professionalism and personal attention. What we like most …

Peter · 16 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 16 April 2026

Dear Peter D., Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More

5/5

Google

I had an outstanding experience with Acorn London Bridge, thanks to the incredible support from Beth Roberts. She was exceptionally professional, efficient, and always available to take my calls. Beth handled every challenge with calm …

Michelle · 16 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 16 April 2026

Hi Michelle Mearns, Thank you for the great review of our Acorn London Bridge team. It’s fantastic … More

5/5

Google

I worked with Maurico Sanchez in finding a new tenant for my newly refubished property in Bermondsey. From the very begining I found him very good to work with. He explained and answered all my questions and concerns. He found me exactly …

Nazir · 16 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 16 April 2026

Hi Nazir Rumani, Thank you for the great review of our Acorn London Bridge team. It’s fantastic … More

5/5

Google

I used Acorn to recently sell my property. I had a fantastic experience from start to finish; great communication throughout, realist expectations, kind and helpful guidance. …

Harry · 16 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 16 April 2026

Dear Harry Pattison, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More

5/5

Google

Hi everyone, recently I rented out my flat at Elephant & Castle in London with the support of Mauricio Sanchez and Emma Underwood from Acorn Estate Agents. It had to be rented on a short notice, I had minimum rent requirement and needed a …

Yordan · 16 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 16 April 2026

Dear Yordan Krasnaliev, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More

5/5

Google

I recently purchased a property from Acorn and, despite numerous complications, the process was made significantly smoother thanks to Samantha, the sales progressor. …

Jané · 16 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 16 April 2026

Dear Jané E Mackenzie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More

5/5

Google

I can't recommend the team at Acorn Bermondsey St highly enough. From finding me a buyer to managing the sales process, everything was handled sensitively and professionally. …

Paul · 16 October 2025 · Acorn London (116-118 Bermondsey Street)

Agent replied · 16 April 2026

Dear Paul Fitzsimmons, Thank you for your wonderful review! We are thrilled to hear that you had a … More

5/5

Google

Davide went above and beyond to ensure that we got our move in date, even with a very tight turnaround. He was extremely responsive, and kept us up-to-date with the tenancy progress without us asking for updates. Thanks for getting us in this great property so quickly! I highly recommend this agency and especially Davide. Molly

Molly · 16 October 2025 · Acorn London (27 Denmark Hill)

Agent replied · 16 April 2026

Hi Molly Jervis, Thank you for taking the time to review your recent experience with our Acorn Camberwell branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I had the pleasure of having Davide Letizia as my letting agent through Acorn Group in Camberwell, and my experience was absolutely fantastic! Davide guided me through the entire process with professionalism, kindness, and constant support. He was always available to answer my questions and made everything smooth and stress-free. I would highly recommend Davide to anyone looking for a place to rent in London, he is truly excellent at what he does and a pleasure to deal with!

Antonio · 16 October 2025 · Acorn London (27 Denmark Hill)

Agent replied · 16 April 2026

Dear Antonio Natale, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Kani is such a pleasant person, she is very good at her job. Thank you very much.

Mamus · 16 October 2025 · Acorn London (153 Lewisham High Street)

Agent replied · 16 April 2026

Hi Mamus Orugbo! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

5/5

Google

Kani was a skilled and helpful negotiator, finding us a new tenant, and better rent, almost immediately.

Carbon · 16 October 2025 · Acorn London (153 Lewisham High Street)

Agent replied · 16 April 2026

Hi Carbon Ladder! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

Reviews may appear on more than one platform.

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