Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently moved house with Acorn Bermondsey Street’s help. I had been trying to sell my flat for two years and moved to Acorn in March ‘25. They found me a very keen buyer in April and were with me every step of the way with the …
Hi Sheela Smale, Thank you for taking the time to review your recent experience you have had with … More
5/5
GoogleOne of the best estate agents in London - a stellar team that communicates, knows their market and the broader ecosystem of companies and organisations that come with buying/selling property. More importantly the team of Stuart, Nerea and …
Dear Siobhan Clarke, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
1/5
GoogleRating only, no written review.
Dear Chelsea Zhou, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI would like to thank Jade Clements for her great assistance through the whole apartment process. It was a flawless exercise and everything was smooth.
Thank you Evas, we appreciate the 5 Star Review.. Karen Hedges- Acorn Customer Services
5/5
GoogleThe ongpoing positivity of everyone involved in getting the purchase of my Bermondsey flat over the line was really welcome. Any queries were answered quickly and reliably and if the going ever got just a little bit tough, Acorn kept going. Which was much appreciated.
Dear Patricia Sheehan We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI chose Acorn to sell my flat due to their local knowledge and experience in selling in Sydenham. Harrison progressed the sale and it all passed without fault. 3 months from accepting an offer to completion on sale. Seems incredible for the …
Dear Beth Bowran We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleFrom start to finish, Ms. Festina Gashi was an exceptional support and advisor. She guided us through every step of the process, always ready to explain what to do and how to do it. She made sure all our questions and concerns were answered promptly and clearly. Highly recommended!
Dear Julita Hanczaruk We greatly appreciate your 5-star review and the time you took to share your experience with Festina. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe had an excellent experience with Acorn. The whole team was supportive and easy to work with throughout the entire process. Louise guided us very effectively from the very beginning, making everything smooth and stress-free. I’d highly recommend Acorn to anyone looking for reliable and friendly service.
Dear Anita Velkova We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleCarly C was amazing throughout our purchase - lovely, responsive, and helped the progress so much.
Hi Julia Hardcastle! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleWe had such a great experience with Banji! He was extremely helpful throughout the process - arranging extra viewings on weekends, suggesting great options, and always being friendly and professional. Thanks to him, moving into our new flat in Dulwich was smooth and stress-free. We really appreciated his effort and would highly recommend him to anyone looking for a new home.
Dear Archie Moat We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThey dealt with letting of my property for two years and then subsequently dealt with its sale. I moved to the north of England and didn’t once have to return to their offices during sale and letting period. Very friendly team.
Dear Pete Lewis We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe have worked with Acorn London Bridge for 15 years, buying, selling and renting. The duo of Beth and Stuart works like a well oiled machine. They are both charming and well organised. I feel sad that we are no longer in their area as they have been a huge help over the years.
Hi Jackie Thomas, Thank you for taking the time to review your recent experience you have had with … More
5/5
GoogleOutstanding Service from Acorn Estate Agents, Especially Kani!👌 From the very first house viewing to the moment we secured our flat, the experience with Acorn Estate Agents has been nothing short of exceptional. A huge shoutout to Kani, who went above and beyond to make the entire process smooth, stress-free, and genuinely enjoyable. Kani’s professionalism, responsiveness, and warm approach made us feel supported every step of the way. She was always available to answer our questions, kept us informed throughout, and truly cared about helping us find the perfect home. Thanks to her, my wife and I are now happily settled in a flat we absolutely love. We highly recommend Acorn Estate Agents to anyone looking for a reliable and customer-focused team. If you get the chance to work with Kani, you’re in excellent hands
Dear Chuma Tembo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI’ve been using Acorn estate agents in Bermondsey street for while to let my property through them and I cannot recommend them enough, as their service is second to none and Mauricio and Emma are at the forefront and deserve to be commended for going above and beyond in every instance.
Dear Mikeel Patel, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
5/5
GoogleWe had such a great experience working with Adalina and Arikson! They made the whole process of buying our home easy and enjoyable. They’re both so knowledgeable, helpful, and professional. We’d definitely recommend them to anyone looking for a new home in the area.
Dear Rahel Berhane, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleCalled twice to view properties to buy and both times I was dismissed and they never got back to me with times to view. I thought you were in the business of selling property?
Dear Ethan, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleThank you to a great team: Stuart, Beth and Nerea. Always nice and responsive, they sold our flat and it all went smoothly. Would highly recommend them.
Dear Anne Heymann, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
5/5
GoogleWhat a great team and a special shout out to Nerea for helping us navigate the market and find what we needed. Thank you !!!
Hi Valérie Feldman! Thanks for your feedback, our team love getting reviews through. It's fantastic … More
5/5
GoogleI had a fantastic experience working with Chris at Acorn Dartford, he was friendly and proactive & although we didn’t find a property as I changed my location on the search, I would definitely recommend their service regardless!
Dear Simon Bye, We greatly appreciate your 5-star review and the time you took to share your experience with Chris. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Acorn Dartford
5/5
GoogleOur agent at acorn was Vicky and she was great from start to finish , always checking in with us with updates and we had a smooth move into our new home!
Hi Amy Wood, Thank you for taking the time to review your recent experience you have had with our team at Acorn Northumberland Heath. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleI would strongly advise landlords to think twice before using Acorn to manage their property. During a two-year tenancy, Acorn failed to carry out any inspections, leaving my property completely unmonitored. As a result, there is now serious damage and strong evidence of unauthorised subletting, which they failed to investigate properly. When I raised this issue, their response was that “no formal investigation could be carried out due to lack of evidence.” That lack of evidence exists only because they didn’t do their job. Regular inspections are a basic duty of a managing agent, and Acorn completely neglected this responsibility. They claimed they “attempted to arrange inspections a few times” but took no further action when the tenant refused access, no escalation, no written warnings, no notice served, and no communication to me as the landlord. This level of inaction falls far below professional standards and represents clear mismanagement and a breach of duty of care. To make matters worse, they offered just £250 compensation, which is insulting given the financial loss and distress caused. I’ve now had to escalate the matter to their directors and the Property Ombudsman for investigation. If you’re a landlord looking for a reliable, proactive agent, avoid Acorn. Their lack of accountability and professionalism has been extremely disappointing.
Dear P Hibbert, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleDamian and Cameron were excellent in keeping me infomed throughout the process.
Hi Mel B! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleWe recently purchased a property through Acorn Brockley, and the experience was brilliant from start to finish thanks to Lamar Hamilton and Katie May. As first-time buyers, we were completely new to the process, but Lamar and Katie were always available to answer our questions and kept us informed at every stage. They went above and beyond to make sure we felt confident about the purchase and had the keys before our rental tenancy ended. Most importantly, we felt we could completely trust them, which is invaluable when making such a big decision. We’ll be recommending Lamar, Katie, and the entire Acorn Brockley team to anyone looking to buy or sell in the area. Thank you so much!
Dear Esme L We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleEveryone at Acorn provided a professional and efficient service when we sold our home and I would most definitely recommend them. Thank you to Kevin, Lamar and Katie in particular.
Hello Michael Sullivan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
