Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaven't worked with Acorn before, but Kani the letting agent made it easy, helping link up duties internally and with trades also to get the place let! She was a great help.
Hi Peter Coats, Thank you for taking the time to review your recent experience with our Acorn Lewisham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleKani did a great job in finding me a tenant - good communication. The tenancy has not started yet but the last one Acron found went well, hopefully this will go well too.
Hi Gabriela Ferra, Thank you for taking the time to review your recent experience with our Acorn Lewisham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleWonderful service. All of the staff were so helpful and did their best in assisting me during the house search, the renting process and the move-in. Really fast and high-quality customer service. Would recommend to anyone looking for a flat. Special thanks to Emma, Giovanna and Mauricio for their efforts.
Hi Efe Kemal, Thank you for the great review of our Acorn London Bridge team. It’s fantastic … More
5/5
GoogleI recently had the pleasure of dealing with Jade for a house viewing, and I couldn’t recommend her more. She is extremely friendly, kind, and professional, which made the whole process much easier and more enjoyable. Jade always replied quickly to my emails, and whenever I had a question, she explained everything clearly and helpfully. Overall, Jade made the experience smooth, and I’m very grateful for her support. Thank you very much Jade!
Dear Patricia Dias, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI had such a positive experience with Acorn Grove Park, thanks to Louise and Asiah. They were both professional, friendly, and supportive throughout the whole process of buying and selling, making everything feel smooth and stress-free. Their communication was excellent, and I really appreciated the care and effort they put in. I’d highly recommend Acorn you’ll be in great hands!
Hi Daniela Capone, Thank you for the great review of our Acorn Grove Park team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleI had the pleasure of working with Jade Clements from Arcon LTD to rent a house, and it was an excellent experience. Jade was extremely professional, attentive to all my requirements, and very quick in finding the right home for me. She kept me updated throughout the whole process, communicated wonderfully, and made everything feel simple and stress-free. Thanks to her, I am now close to moving into the house I really wanted. I highly recommend her!
Dear Marion Craciun We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
GoogleRating only, no written review.
Dear Frances Potter! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleWe had an amazing experience with Acorn. Isabel was incredibly helpful throughout the entire process. She was able to really support our aim of a short deadline for a property. We would highly recommend Isabel and the team at Acorn!
Dear Chris & Jasmine, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Acorn Dartford
5/5
GoogleIt was great with the help and support with Isabel , she was with me every single step.
Dear Florence Ebenezer, We greatly appreciate your 5-star review and the time you took to share your experience with Isabel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Acorn Dartford
5/5
GoogleIt was an amazing experience with Isabel twite there is no neglect in carrying out her duty at any time of day with professionalism and care. Hope for more wonderful experiences to come..
Dear Nwachinemere Nwokorie, We greatly appreciate your 5-star review and the time you took to share your experience with Isabel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Acorn Dartford
5/5
GoogleWe didnt end up getting our next house through Acorn in the end. But Vicky was excellent to deal with for our viewings.
Hello Andrew Wheaton Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Dear Urvashi Grover! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
4/5
GoogleOverall good experience.
Dear Darshan Patil, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleSo friendly and helpful, special shout out to Opoku, thank you guys! Highly recommend.
Hello Annabel C Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleCouldn’t recommend Harrison enough gave me great advice and went above and beyond for me
Hi Tommy Beard! Thank you for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleWould highly recommend Harrison White from Acorn estate agents, always had time for us and made us feel as ease during the whole process
Hi Liam Burke! Thanks for your feedback, our team love getting reviews through. It's fantastic … More
5/5
GoogleHarrison & team were great in managing our sale process. Very responsive and helpful in pushing through the sale at speed and through various obstacles. Thanks v much Dom & E-J
Hello Dominic O'Carroll Thank you for your review! We love to receive positive reviews after customers … More
5/5
GoogleWe cannot thank Jake and his team, Anna and Dammy, enough for the sale of our home! The team were friendly, knowledgeable, and dedicated. They had an excellent understand of the house and the neighbourhood, which helped land a speedy sale. I would highly recommend working with Jake and the team, and I would use Acorn again without hesitation.
Dear Maria Curro We greatly appreciate your 5-star review and the time you took to share your experience with Dammy,Jake and Anna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleFantastic experience with the Acorn Catford office in selling my house in Catford. Dammy, Ellie and Scarlett were always massively responsive and helpful at all times - I couldn't have done it without them. About 2 years ago I was struggling to get any offers or viewings so I rented out my house for a while. When I decided to try again to sell it I went with Acorn after being recommended to them and I am so pleased I did. Within just a couple of weeks of being listed my property had 3 offers all at or above asking price. My advice - go with these guys, they are the professionals!
Dear Matthew Smith, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAcorn Catford and head office were superb. I was the buyer so not actually paying client but they went above and beyond. Dammy and Jake in branch were responsive and helpful with viewings and access throughout and they even supported the vendor with paperwork being sent to solicitors. This won’t be part of their normal service but had they not done this the sale would have definitely fallen through. Same goes for Ellie in head office who was diligent and persistent at progressing the sale. She was fantastic and if it wasn’t for her calling solicitors and vendor to coordinate things then again it would have fallen through. The whole team was very impressive and I would recommend or use them myself in future.
Dear Tom, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleThis was one of the most frustrating and disappointing experiences I’ve had as a buyer. Acorn accepted my offer on a property, told me to move quickly, and I did, spending over £680 on ID checks and a professional survey they recommended. I was messaged daily, reassured that everything was progressing, and told the memorandum of sale was imminent. Then suddenly, I was informed the property was being given to another buyer, with no warning, no transparency, and no real explanation. After increasing my offer in good faith, I was still dropped. It felt like I was strung along while they entertained better offers behind the scenes. I know gazumping is legal, but the way this was handled dragged on for too long. I lost time, money, and trust. This is the second time I've experienced a fall-through purchase. I'm tired. Dammy had no problem messaging me daily in the days after my offer was accepted. It's been over a month, and they haven't yet dealt with formal complaint, despite saying "Please do not hesitate to contact me if I can be of any further assistance to you." It's all just words, no actions.
Dear Wing Kei Hoang, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
GoogleReally good experience here. Had the pleasure of being guided in our flat search by the excellent Banji Akinkunle.
5/5
GoogleCarly was super helpful and swift in her delivery!
5/5
GoogleI've had the pleasure of working with James Keen and Liam Horton at Acorn Estate Agents in Dulwich for the past four years across both sales and lettings. They have consistently provided a high level of service. They are professional, reliable, and easy to deal with. Communication has been clear and prompt throughout, and their advice has been honest and helpful at every stage. It's been great to have a team I can trust and who genuinely cares about getting things right. I wouldn't hesitate to recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
