Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
Verified
★★★★★
2,570 reviews across 23 offices and 2 platforms
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,570 reviews on two platforms, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Showing 2,552 reviews on Google only. Show every review
5/5
GoogleOne of the best letting agents I have used so far. Such a friendly atmosphere within the office. With kind and friendly staff. Highly recommended for both tenants and landlords. They do all they can to help in every way shape and form. Highly recommended. Can’t wait to do business with them again.
1/5
GoogleThe staff at the St Clements office are nice enough but don't seem to be very knowledgeable about what the market's really doing and don't appear to possess the traits or wherewithal necessary to make a sale. The majority of potential buyers sent to view my property weren't particularly appropriate and so of course were not interested in the type of property I have to sell; they were either looking for something different, a different area or had a lower budget than required. Or, the weaker elements of my property (there aren't many) never seemed to be countered with the better elements or decent guidance given as to what could be done about them. I always found myself saying, 'Well, did you say ...' or 'Did you point out that ... '. Usually the answer was 'no', silence or fast typing heard on the line to take down notes! Worst of all, I was not advised that offers made within the first 4-6 wks of marketing are usually the highest. I suppose I should've known this but I was relying on the 'professional' to point out every salient point - lesson well learned. I missed out on the perfect buyer because I thought I could achieve more and I was not advised otherwise, just given repetitive mentions of the buyer's position and what % of the asking price was being offered. At this point I should have been told just how good that % was and what the comparisons were, and how it's more likely to be my best offer being fresh on the market. I wasn't. Not good enough to persuade me (or likely any vendor) receiving an offer in the first week a fair chunk below asking price. Going against my gut instincts, I eventually took their advice to drop the price - twice - which was their only suggestion for gaining more interest and as I thought, has made zero difference. Throughout my time with Taylors, I put forward a multitude of suggestions to enhance my property's online/advertising presence and ideas for viewings, which was met by a slow responding, 'Oh, we've never done that before' or long periods of silence where after my pushing them to research how to do things, finally tried them. In addition, their fee, whilst negotiated down to the lowest comparable I received, is only 'all inclusive' upon sale; you'll have to pay for your professional photos up front and they only explain this to you just as you're about to sign on the dotted line. As there's been no sale, I can say goodbye to £149; had they agreed to reimburse the monies paid after everything I've been through (I have had serious health concerns during the process, something they were made aware of and is the main reason I have to sell), they would certainly have redeemed themselves to some degree, not least just by showing some goodwill. But instead gave me some nonsense excuse that the photos have already been used in advertising but I'm welcome to keep them. I'm still waiting to receive these but what use are they anyway? A keepsake?! All estate agents want new photos taken and rightly so! I've lost essential time and money working with Taylors and don't feel at all confident selecting another agent after this experience. If you're looking for an estate agent who is knowledgeable, innovative, really knows the market (as well as the ins and outs of your home), will only send you suitable potential buyers - no time wasters - and give you the best advice they have based on their demonstrable success and experience, I wouldn't recommend Taylors. If you want the cheapest agent you can find who are nice people, relaxed and fairly good communicators (which is why they get 1 star), Taylors is your choice. p.s. It's interesting that the majority of the reviews here are about lettings... perhaps this element of the business is better than sales.
Hi Vicky, Thank you for taking the time to leave us your feedback. Customer experience is very important to us and I am sorry if you have felt our team have not reach the high level of service we hope to provide to every client, Sales or Lettings. If you would like to discuss your experience further with our Customer Relations Team directly, please feel free to contact us at review@countrywide.co.uk. Kind regards, Scott.
1/5
GoogleDisgusting service throughout.ignored important problems.lied to from beginning,avoid at all costs!
Thank you Daniel for taking the time to leave us with your feedback. Please be assured that client experience is very important to us and as such I would like to invite you to discuss your concerns further via review@countrywide.co.uk. Kind regards Emma
5/5
GoogleSelling the in-laws house after they died Taylor's have been fantastic they set up an open day and found us several buyers we started the process but unfortunately approx 12 weeks in our buyer pulled out leaving us all devistated but Mohammed,George and the rest of the team did another open day and found us another buyer Today the sale was finalized we cannot thank Mo and the rest of the team enough total professional all the way through would not hesitate to recommend thank you
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleClear and efficient communication all the way through. Helpful and professional services! Highly recommend!
Thank you Christie for your 5* review of our team at Taylors, Oxford. Best wishes, Scott
5/5
GoogleI had a brilliant experience at Taylors. Mohammed Hussain and Natalie Meech were clear, straight forward and helpful. Their knowledge of the market and the local area was second to none. They kept me well informed and offered valuable advice. Their co-workers Robert and Paul were also friendly, polite and helpful when it came to viewings and feedback. I would certainly use Taylor's again and would highly recommend them to others.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleCould ask for any more from the team at Taylor's. Very professional, will certainly be using them again in the future.
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
1/5
GoogleArranged a viewing for a property in abingdon. The estate agent did not show. Someone viewing the property 20 minutes after our scheduled appointment showed up as well. The agent did not show up for them either. There was no attempt to contact us or anyone picking up at the office. Will not use again.
Good morning, Thank you for taking the time to leave us your feedback and I would like to assure you that your feedback will be pass onward to the local Regional director. However, if you wish to discuss your concerns further, please feel free to contact us via review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleIncredibly hard working and such a nice guy, I was very lucky to have Mohammed handling my sale. I would recommend Taylors without hesitation
Many thanks Richard for your 5* review and recommendation. Best wishes, Lucy.
5/5
GoogleMohammed was fantastic, thanks for your help getting the purchase exchanged.
Thank you for your 5* review!
5/5
GoogleIt has been a pleasure buying my home through Taylor’s. I’d like to say a special thank you to George and Mohammed for their patients and professionalism - they made the experience almost stress free :-) I would recommend them to anyone who is looking to purchase a property.
Thank you Fleur for your glowing 5* review of our Taylors team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleGreat Service, would highly recommend them.
Thank you Dylan for the 5* review and recommendation. Kind regards, Lucy
5/5
Googlei have been extremely impressed with the way Taylors have handled the sale of my property. They have given feedback on all viewings and taken great care to make sure that my tenant has not been inconvenienced. Mohammed has been efficient, courteous and helpful at all times. I would not hesitate to recommend them.
Thanks Martine for the wonderful 5* review and recommendation! It's great to see that the Taylors team once again provided a professional, efficient and friendly service. Best wishes, Lucy.
5/5
GoogleWe have just had an offer we put in on a house accepted. Mohammed has been very helpful with viewings, ensuring a quick turn around and very thorough communication and quick responses to get us the speediest turn around possible. To date we are very happy with the service we have received, thank you!
Thank you Simin for taking the time to leave us this excellent review, it's great to see that the Taylors team were once again able to provide their proven, 5* service! Best wishes, Lucy.
1/5
GoogleRating only, no written review.
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave this fantastic five star rating.It is great to see you were happy with the service provided to you by the team at Taylors.
1/5
GoogleRating only, no written review.
Good afternoon Neora, I can see that you are dissatisfied with the service you have received. Please don't hesitate to contact our customer care team (customercare@countrywide.co.uk) so that we can improve our services for you going forwards. Many thanks, Bethany
1/5
GoogleRating only, no written review.
To allow us to better understand your rating, please can you contact us via review@countrywide.co.uk to discuss. Kind regards, Scott
1/5
GoogleBad customer service. How this company grew so big dumbfounds me.
1/5
GoogleVery difficult to contact. I have tried various numbers etc
Hi Kevin, Apologies for any inconvenience caused but we have had phone issues affecting our entire branch network today. Please be assured we are trying to fix this as fast as we can. Please feel free to try again tomorrow should you wish to talk to a member of our team.
4/5
GoogleVery helpful team. Thanks!
Hi Jon, thank you for your wonderful four star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of their team's brilliant service. However please feel free to let us know how we can go that extra mile to turn this into a 5 star service. Many thanks, Taylors.
5/5
GoogleAn outstanding service from this firm. Hassle free house selling from a supportive and helpful sales team.
5/5
GoogleSuperb from start to finish. They're knowledge and customer service was a credit to the profession. I was always kept updated and the brochures and photography was excellent. I would recommend them fully.
1/5
GoogleI had an appointment booked in for 1o.45, waited for half hour after making a 2 hour journey from London. I called the estate agent who then informed me that "someone would be on there way". Very frustrated and in a rush to get to work I asked I'd they could come to the property as planned, she then suggested I wait for half 5mins. I explained the importance of getting back to work, and she then said she will be there in 5 minutes. Another 15minutes went past and I called back. no one came. At this point I realised she was wasting my time. We will not be using this company for the sale of our current property due to their incompetence and lack of integrity.
Hello, I was disappointed to read that you have been left with a poor impression of our estate agents, due to appointment times not being met. Please be assured we take all customer feedback seriously to improve our services. If you would like to provide us with further information please feel free to email us at review@countrywide.co.uk. Kind regards, Maryjane.
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Cardiff (Unit 13) has the most, with 471 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
