★★★★★ 1/5
GoogleThey took my money on dated 30 April confirming a move-in date of 5th May and requesting payment of the deposit and first month’s rent.
Today, I was informed over the phone that my application has been declined due to a failed reference by a third-party provider. This has come as a complete surprise, especially given the prior confirmation of the move-in date and next steps
There is no clear communication from the agent side
Would like to mention her name ruby
Property 22 edward road
How can they change there decision over the night and didn’t inform me at all that was me who called them and asked
Before they push me to move in the property within a day next day they said file was rejected
Never recommend ever to any body
Totally scam my friend got email as well to view the same property same time when my paperwork was in process
Damini · 13 May 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleIt was truly an awesome experience! Just one phone call and everything was set in motion.
Ella Bentley is an incredible personality, very responsive, kind, and dedicated. Her efforts worked like magic, and my family deeply appreciates all she has done.
Keep up the great work, Ella 🫡✨
Emeka · 13 May 2026 · Taylors Countrywide Biggleswade
Agent replied · 24 October 2024
Thank you Emeka for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAs first-time buyers, our experience with this estate agency has been extremely disappointing and stressful.
After viewing a property and having our offer accepted, we moved forward in good faith, instructing a solicitor and beginning our mortgage application. Despite repeatedly asking the agent, Sharukh, to mark the property as Sold STC, this was not done. We were told it would be updated after ID checks, which we completed promptly, yet the property remained listed as available online.
During a second viewing, we encountered a very uncomfortable and unprofessional situation where the ashes of the previous owner were still present in the property. When we raised this concern, the response we received, suggesting we could “keep them and make tea”, was completely inappropriate and insensitive.
Communication throughout was poor. Each time we called the office, we were told Sharukh was unavailable and would call back, which rarely happened. We then received a call informing us that another offer had been made and that the seller would decide. After that, we heard nothing further despite sending multiple follow-up emails over the course of a week.
This experience has shown a clear lack of professionalism, communication, and basic respect for buyers. We would strongly advise others to proceed with caution when dealing with this agency.
Raluca · 11 May 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 11 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTaylors have been great service to us.Emily was 100 per cent with me understanding letting as i am a home owner and did not no nothing without her dont know what i would have done,if you want lettings go with Taylors will help you along your everthing you need to know and do thanx Emily so very much for all the help.great service,
Dawn · 11 May 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you for choosing Taylors for your letting needs! We are so glad to hear that Emily provided 100% support and guidance as a home owner. It's our mission to make the letting process as smooth and stress-free as possible for our clients. Thank you for the great review! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI haven't had any issues with them, Emily has been a massive help every step of the way, much better than my previous letting agency.
James · 11 May 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you for your kind words! We strive to provide excellent service and we are thrilled to know Emily has been a valuable asset in your experience with us. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEmily is the agent at Taylor’s you want to go for! She’s very quick and efficient with answering any questions or getting you the right home for you . I highly recommend her and also received a cute welcome to your new home box! 💝 …
Jelissa · 11 May 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you for the kind words, we're so happy to hear that Emily provided such excellent service! We strive to make the home buying process as seamless as possible and are thrilled to have her as part of our team. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEmily the best..done all quick without any hassle.
Sanjay · 11 May 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you for your glowing 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a great experience with Taylors. Naomi Hall was incredibly helpful throughout the entire process and made everything so easy and stress-free. Everything was completed within just a week, which I really appreciated.
Naomi was professional, responsive, and supportive at every stage, always making sure I understood what was going on. The team at Taylors were also very welcoming and made me feel comfortable from the start.
Thanks to them, securing my current apartment was smooth and straightforward. I would highly recommend their services!
Bankole · 11 May 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you for sharing your positive experience with us! We're thrilled to hear that Naomi and our team provided top-notch service and made your apartment search stress-free. Thank you for choosing Taylors! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you for making my move so easy and stress free. Totally professional service.
Avril · 11 May 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
We are thrilled to hear that your move was stress-free and professional. We strive to make the process as easy as possible for our customers. Thank you for choosing us! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTaylor’s as usual have advertised and let our property in Cardiff Bay. They are professional, efficient and a pleasure to do business with. The team are all very helpful and always happy to help with professional advice. Their knowledge of the local market is exceptional. Their prompt feedback and updates on visits was most reassuring. Thanks again team Taylor’s (Cardiff Bay) great job. Specific thanks to Spencer, Harriet & Naomi.
Sean · 11 May 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you so much for your glowing review! We are thrilled to have provided you with a professional and efficient experience. Our team strives to always provide exceptional service and we are happy to hear we succeeded. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePaige has been excellent throughout the entire buying process, providing quick updates and help about the property and anything I could expect when purchasing my first home. Thank you Paige, you made the experience stress-free and easy!
Hannah · 11 May 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you for the kind words, we are so glad to hear that Paige provided exceptional service during your home buying journey. We strive to make the process stress-free and easy for all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleRating only, no written review.
Heath · 11 May 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you for your feedback and we’re sorry if you’ve had a difficult experience. We’d like to know more about this so please email us at review@countrywide.co.uk and we’ll happily look into this for you.
★★★★★ 1/5
GoogleExtremely disappointing experience. We travelled 2 hours from Bristol to Cardiff for a confirmed viewing at 12:45, but no one showed up and our calls were ignored.
We even went to their office, which was listed as open until 14:00, but it was already closed at 13:20.
This level of unprofessionalism is unacceptable. No communication, no respect for clients’ time. Would not recommend.
THANK YOU, Ellie Snook for waste my time !!!
Вероника · 11 May 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Hi, I am sorry to read you feel this way. The local team do not seem to be able to locate you as a client of theirs and as such I would ask you to check that you have left your comments for the correct office I think this should have been left for our Roath office. Alternatively, please feel free to contact us via review@Connellsgroup.co.uk with further details. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJosh came out and valued my property and he was absolutely fantastic from start to finish. His communication was excellent, he was always available to answer questions, and he made the whole process smooth and stress-free. His knowledge of the market and honest advice really stood out, and you can tell he genuinely cares about getting the best outcome for his clients. I would highly recommend Josh to anyone looking to buy or sell a property, a true professional
Natalie · 11 April 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had a very pleasing experience with the sales team during the recent sale of our property. From start to finish, they were incredibly helpful and maintained clear, punctual communication throughout the entire process. They made sure everything ran smoothly and consistently kept us updated, which made what can often be a stressful experience feel very well managed.
Josh in particular really stood out. He was always professional, approachable, and proactive, and it’s clear he genuinely enjoys what he does. His positive attitude and dedication made a real difference, and we felt confident our sale was in very capable hands.
We’re extremely grateful for the team’s support and would highly recommend them to anyone looking to sell their property.
Thank you again to everyone at Taylor’s!
Leah · 11 April 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJosh was fantastic to deal with from start to finish. He was professional, friendly, and always quick to respond to any questions. He kept me updated throughout the whole process and made everything feel straightforward and stress-free. I really appreciated his support and would happily recommend Josh to anyone looking for a reliable and helpful estate agent.
Leighton · 11 April 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJosh was brilliant throughout the whole process of selling our property. From the first interaction to completion, he was always helpful, responsive, and genuinely cared about making sure everything went smoothly for us.Selling a house can be stressful, but Josh made it feel much easier by keeping us updated and always being available to answer our questions.
What really stood out was how friendly and honest he was, nothing ever felt like too much trouble. He went above and beyond to help move things along and made sure everyone stayed on track.
We’re so grateful for all his help and couldn’t recommend Josh highly enough to anyone looking to buy or sell a home. An absolute credit to the company! ⭐⭐⭐⭐⭐
Becky · 11 April 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAfter struggling to sell our property with a previous agent, we made the switch to Taylors Biggleswade, and it was immediately clear we'd made the right decision. From the outset, the sales team impressed us with their professionalism, responsiveness, and genuinely positive attitude.
Throughout the process the Team maintained good communication and kept us informed at every stage of the process. We couldn't recommend them highly enough. Special thanks to Ryan and Santino for all their help.
Dan · 10 April 2026 · Taylors Countrywide Biggleswade
Agent replied · 13 April 2026
Thank you so much for trusting us with the sale of your property and for taking the time to share your positive experience. Our team is dedicated to providing exceptional service and we are thrilled to hear that we exceeded your expectations. Ryan and Santino were happy to assist you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBig thanks to Naomi and Spencer for assisting me with the move, very helpful and kind. Appreciate it a lot.
DXI · 10 April 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for choosing our company for your move! Our team strives to provide exceptional service and we're so delighted to hear that Naomi and Spencer were helpful and kind. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleWe put an offer in on a property in Oxford, and then didn't hear any information for weeks. Despite multiple times calling and visiting, no information was given to us. Calls were repeatedly promised but never arrived. Eventually, we got told that our offer had been rejected a full 10 days prior. Do not use this letting agent.
Phoenix · 10 April 2026 · Taylors Countrywide Oxford
Agent replied · 13 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI bought my first property from Taylors, receiving an excellent service at the time. 8 years later and I approached Taylors again to sell my property. Lisa Stiff visited and was very warm, friendly and extremely knowledgeable. Lisa was able to provide me with an estimated price, inform me of the additional costs of selling a property and predicted time scales based on the current market. I would recommend Taylors, a very professional service.
Kate · 9 April 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
"Thank you for your kind words and for trusting us with your property sale again after 8 years. We're thrilled to hear that Lisa provided you with top-notch service and we appreciate your recommendation. Our team is dedicated to providing professional, knowledgeable, and friendly service to all of our clients. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent service from Ravi! His knowledge of the market and attention to detail really stood out. The valuation was thorough and informative, and he provided great guidance on how to move forward. Highly recommeded!
Nikolett · 8 April 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that Ravi's expertise and attention to detail made a positive impact on your experience. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleRuby Darnell did my property visit and did an excellent job. She was professional, punctual, and very thorough throughout the process. She communicated everything clearly and made the whole experience smooth and stress-free. You can tell she genuinely cares about doing quality work. I’m very satisfied with her service and would highly recommend her..
Simi · 7 April 2026 · Taylors Countrywide Bedford (32-36 Allhallows)
Agent replied · 13 April 2026
Thank you so much for sharing your experience with Ruby! We're thrilled to hear she provided top-notch service and made the process stress-free for you. We pride ourselves on delivering quality work and we're so glad it showed in your visit. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service and communication. Highly recommended agent.
MURSHED · 7 April 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for the kind words and recommendation! We strive to provide exceptional service and communication to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
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