★★★★★ 5/5
GoogleI had the pleasure of dealing with Ifzal as my mortgage broker. All the process was explained to me in details and all my questions were answered. He made the home buying process very easy and was available when required to answer any questions. I would recommend him and would definitely be using him in the future.
Tanvir · 11 June 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 11 October 2026
Thank you so much for sharing your experience, we are delighted to hear that Ifzal provided excellent service as your mortgage broker. Our team strives to make the home buying process as seamless and stress-free as possible for our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA very big thank you to Naomi Hall.
She provided fantastic service today and was very kind and helpful. The service was very quick and effective. I would have given 10 stars ⭐️ if possible, but unfortunately I can only give 5 stars.
Thank you, Naomi, for everything. Thank you so much
Vamsi · 11 June 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you so much for your glowing review! We are thrilled to hear that Naomi provided fantastic service and went above and beyond to make your experience with us seamless and enjoyable. We will pass along your kind words to her. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a great experience with the team at Taylors Cardiff Bay. Spencer was especially helpful and efficient, keeping everything straightforward and stress-free from start to finish. My partner and I really appreciated the excellent service and support throughout the process. Thank you!
Michal · 11 June 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you so much for choosing Taylors Cardiff Bay! Our team is dedicated to providing top-notch service and we're happy to hear that Spencer went above and beyond to make your experience smooth and stress-free. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GooglePositive experience and good communication. Naomi helped us to navigate the documents and contracts seamlessly.
Jessica · 11 June 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMe and my partner are first time buyers, we spoke to Nicholas the mortgage advisor and we could not have asked for anyone better! We knew minimal information about mortgages before meeting Nich, but Nicholas has been an absolute gem helping us find the best that suits us and our situation. Nicholas is always in contact with myself and my partner if we need any support or need updates on anything. I would seriously highly recommend him to anyone! I also recommend Taylors as a whole, they are such a lovely and friendly team and always available for advice or any questions you may have.
Amy · 23 May 2026 · Taylors Countrywide Dunstable
Agent replied · 23 August 2026
We're thrilled to hear that Nicholas was able to guide you through the mortgage process and find the best solution for you and your partner. Our team at Taylors is always here to provide support and answer any questions you may have. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLuke has been so helpful to both my mother and myself during our transactions with selling her property he's gone that e tra mile which has been appreciated
Stephanie · 23 May 2026 · Taylors Countrywide Dunstable
Agent replied · 23 August 2026
Thank you for the kind words, we are glad to hear that Luke has provided exceptional service during the selling process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKayleigh has been absolutely wonderful throughout the process so far. She is a super lovely and friendly agent, always welcoming and professional. What really stands out is her patience she takes the time to answer questions clearly and makes sure clients feel comfortable every step of the way.
I’m currently in the process of buying a new home with her and the agency she works for, and the experience has been excellent. Both Kayleigh and Clive have been very professional, approachable, and supportive throughout. I would highly recommend them to anyone looking for a smooth and positive property-buying experience.
Sandra · 23 May 2026 · Taylors Countrywide Dunstable
Agent replied · 23 August 2026
Thank you for your kind words, we are so glad to hear that you are having a positive experience with our team and that Kayleigh has been a wonderful agent for you. We strive to create a smooth and positive property-buying experience for all of our clients, and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMajority of the viewings we've had with Taylors have been with a wonderful young lady named Emily. My misses and I greatly appreciate her efforts,her professionalism,her genuineness,friendliness and customer service skills. She doesn't waffle,beat around the bush or force anything. She genuinely wants clients to find something that suits their needs. Whenever we've asked her to relay messages back to the seller,she's done so immediately. Thankyou for your efforts and keep up the great work
Ade · 23 May 2026 · Taylors Countrywide Dunstable
Agent replied · 23 August 2026
Thank you so much for your kind words about our wonderful team member, Emily! We are thrilled to hear that she has gone above and beyond in assisting you with your viewings. We pride ourselves on providing genuine and professional service to all our clients, and we are grateful for your recognition of that. We will certainly pass on your appreciation to Emily and we are confident she will continue to exceed your expectations. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust moved into my new flat and couldn’t be happier for a new start~
Emily has been fantastic from the very start and, frankly, was one of the reasons I decided to sign on the flat. Having someone who was so attentive to my many questions and so patient with dealing with a student in the midst of exams really made the whole process so much less stressful. She’s an absolute star!
Fatin · 23 May 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 23 August 2026
Thank you for the kind words, our team is dedicated to making your moving process as stress-free as possible. Emily is truly a gem and we are lucky to have her on our team. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleKeep sending me letters in the post when i have never once emailed or contacted them regarding selling my flat? borderline harassment at this point
Yasmin · 23 May 2026 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 23 August 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleReceived multiple unsolicited marketing letters from this estate agent despite our property already being listed and now sold. I’ve had no prior contact with them, and no other agents have been this persistent. Feels excessive and a bit pushy to be honest.
Drew · 23 May 2026 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 23 August 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent service for my letting was made super easy great team particulary Georgia who I dealt with was phenomenal can’t recommend more highly
Luca · 23 May 2026 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 23 August 2026
Thank you for your brilliant 5* review! We're thrilled to hear that your letting experience was made easy by our team, especially Georgia. We strive to provide top-notch service and we're thrilled to hear we exceeded your expectations. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe staff at Taylors were extremely helpful when I was hunting for a rental property. Viewings were organised promptly, while minimising disruption to the current tenants. Our offer was then processed and discussed with the landlord within a day of our application. I am grateful to the staff for their courtesy and kindness throughout our interactions.
Eleanor · 13 May 2026 · Taylors Countrywide Oxford
Agent replied · 13 October 2026
Thank you for your glowing 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 3/5
GoogleTaylors acted as the estate agent for our recent purchase. While the staff were polite, the overall service fell far below expectations. For viewings, they were proactive and arranged all the properties we wanted to see, plus others they felt matched our needs. They took notes on our preferences and priorities, which helped shape the early stages of the search.
After our offer was accepted, we had to chase for updates, as very little was communicated proactively. Communication was inconsistent, and even when we were given key information, it often changed or proved unreliable.
Throughout the process, including on completion day, we felt that our concerns were not prioritised. We were repeatedly encouraged to rush our side of the enquiries, even though delays were caused by the sellers’ ongoing property search. On completion day itself, we received no meaningful updates and were given shifting times for key collection. We ultimately received our keys nearly five hours after completion.
Jeanne · 13 May 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for taking the time to leave a review. We apologise for any inconvenience and frustration you experienced during the purchasing process. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to give Katie a 5 star review. Katie is very helpful towards her clients explaining everything very clear to a better understanding. Katie has a bubbly personality which makes the telephone conversation more enjoyable. Well done to Katie
Kaylene · 13 May 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you so much for taking the time to share your experience with Katie! She truly is a valued member of our team and we are so happy that she was able to provide excellent service to you. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRating only, no written review.
Chibuzo · 13 May 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
★★★★★ 5/5
GoogleRating only, no written review.
Oluwaseun · 13 May 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
★★★★★ 1/5
GoogleTerrible service!! We went all the way from london to view a property. We were waiting for a bit and then called the agency that we have viewing booked in, lady said that property is no longer available. When I complained that you should have informed us before.. lady started saying that my colleague called ti cancel, I said lemme come to your office to see records that she called, lady said I am going to send you Screenshot.. and she sent the screenshot of our call that we called yesterday to confirm and we received a confirmation message as well. Me and my husband waisted a working day. Very unprofessional people.
Nimra · 13 May 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTemitope has been really helpful and supportive while looking for a new flat to rent.
Isabel · 13 May 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
"Thank you for your kind words! We're so glad to hear that Temitope provided exceptional service while assisting you with your new rental. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Gabriel · 13 May 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
★★★★★ 5/5
GoogleRating only, no written review.
Peter · 13 May 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
★★★★★ 5/5
GoogleEmily at Taylor’s Lettings was friendly, efficient, and really helpful throughout. Great service, highly recommend!
Leah · 13 May 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Thank you for leaving such a positive review! It was a pleasure assisting you with your letting needs. We strive to provide excellent service to all our clients and we are glad to hear that Emily exceeded your expectations. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently dealt with the lettings team at Taylors, and I have to say, I’m really happy with the service they provided.
Highly Recommend!
Debbie · 13 May 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Thank you for trusting Taylors for your letting needs! We are thrilled to hear that you were happy with our service and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience with Taylor’s Lettings, professional, responsive, and made the whole process smooth from start to finish. Highly recommend!
Mark · 13 May 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Thank you for your glowing review! We are thrilled to hear that you had a great experience with us. Our team strives to provide top-notch service and we are delighted that we were able to make the process smooth for you. Thank you for recommending us, it means a lot! Best wishes, Lucy, Customer Feedback and Support Team
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