★★★★★ 3/5
GoogleReally disappointed with Taylor’s after their initial ‘sell’ to me with a great agent I was passed around so many different people.
I had to constantly chase for updates and was also asked to reach out to a buyer myself, which felt really inappropriate. They told me they were getting no response but I got a response in 10 minutes. They seem to be stuck in the old days of only being able to communicate via phone, reluctant to send emails or text messages.
An incredibly frustrating experience and only 1 viewing in 6 months despite all their ‘marketing techniques’ which mostly consisted of asking me to drop the price.
Fiona · 13 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would like to take this opportunity to sincerely thank Chris Ekomisa, Boyd and the entire Taylors team for their excellent support throughout my property-buying journey.
Chris deserves a special mention for the incredible help and guidance he provided from the very beginning. From showing me different properties and helping me understand my options, to giving me honest advice and supporting me in making my final decision, he was always patient, approachable and professional. He took the time to answer all my questions, provided valuable advice and was always available whenever I needed help or clarification. His support and guidance made the whole process much easier and gave me confidence throughout my property search and purchase.
I would also like to give a special thank you to Boyd, particularly during the later stages of the purchase. Whenever there were delays or I needed an update or a push to keep the sale moving forward, Boyd was extremely helpful in communicating with the seller's solicitors. He followed things up, escalated matters when necessary and helped me get the answers I needed. His persistence and communication were greatly appreciated and helped keep the process moving towards completion.
Overall, I was extremely impressed with the professionalism, communication and dedication shown by the Taylors team. Buying a property can be a stressful and complicated process, but having people who were willing to listen, communicate and genuinely help made such a difference.
A special thank you to Chris for his support from the very beginning and to Boyd for his efforts in getting things over the line. Both are a real credit to Taylors, and I would happily recommend Chris, Boyd and the whole Taylors team to anyone looking for professional, helpful and supportive service when buying or selling a property.
Aleena · 13 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team at Taylors. We strive to provide excellent support and guidance to our clients, and we are happy to hear that Chris and Boyd were able to make your property-buying journey easier. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTaylor Property Agency have been fantastic throughout my home search. They made the whole process feel much easier and more comfortable, and I genuinely felt supported from start to finish.
A special mention to Chris, who has been hands down brilliant. He’s always ready to help, consistently follows up, and makes sure we pick up exactly where we left off. He’s also incredibly approachable and makes you feel comfortable asking questions, which makes such a difference when looking for a home.
I really appreciate the time, effort and professionalism Chris has shown throughout. I would definitely recommend Taylor Property Agency to anyone looking for a new home, great service and a genuinely caring team
Ramira · 13 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for your glowing review! We are thrilled to hear that our team, specifically Chris, provided excellent service and support during your home search. We strive to make the process as easy and comfortable as possible for our clients. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleChris was really polite, friendly and determined to find a property that matched my requirements. He was a great help throughout and I really appreciated all his help!
Arthe · 13 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for your amazing review! We take pride in providing exceptional service and it's wonderful to hear that Chris went above and beyond to meet your needs. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI've recently completed a few viewings with Gianni which resulted in a purchase of the perfect property. Gianni had great knowledge of each property we viewed and was able to answer my questions throughout. He followed up in a timely manor and made the whole process smooth and helpful. He has kept me in mind for new listing's of which may be of interest - thank you!
Abby · 13 September 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Thank you for choosing us, we're thrilled to hear that Gianni provided you with exceptional service. Our team takes great pride in assisting our clients every step of the way, and we're delighted to have helped you find your dream property. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with Gianni, who was extremely professional from start to finish. He took the time to understand my needs and made sure I was fully supported throughout the process.
He also put me in touch with Kristian, the mortgage broker, who was incredibly knowledgeable and experienced. Kristian answered all of my questions thoroughly and explained everything clearly, which made the whole process much easier and gave me a lot of confidence.
I would definitely recommend both Gianni and Kristian to anyone looking for a professional, knowledgeable and friendly service.
Kaleem · 13 September 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Thank you so much for your kind words! We're happy to hear that Gianni and Kristian provided you with an exceptional experience. We strive to provide professional and knowledgeable service, and we're glad to know that we were able to meet your needs. Thank you for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally happy with the service I received from Gianni. From the beginning, he was friendly, professional and took the time to properly understand what I was looking for rather than just trying to rush the process.
Gianni also introduced me to Josh, the mortgage broker, and I couldn't have been happier with the recommendation. Josh was extremely knowledgeable and experienced, and he took the time to answer every question I had in detail while making everything easy to understand.
Both Gianni and Josh made the whole experience straightforward and stress-free. I would definitely recommend them to anyone looking for a great service.
Shafi · 13 September 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Thank you so much for your kind words! We take pride in providing personalized and thorough service to all our customers. We are happy to hear that you had a stress-free experience with Gianni and Josh. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe were in desperate need of a house asap and I am pleased to say that I was thrilled with the service I received from Ruby Darnell. She was constantly one step ahead and ensured that everything was completed so that we could move in as quickly as needed. I had a share of interactions with many different estate agents in the area and can confidently say that Taylor's were by far the best, particularly Ruby, in ensuring effective communication to deliver as promised without any complications along the way. The property itself is way beyond our expectations and couldn't be happier
Saskia · 13 September 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
Googlevery bad service
Gagandeep · 13 September 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSoffia was fantastic with our enquiry- really helpful and knowledgeable. Her professionalism and help went a long way to us going with Taylors to sell our house. The team genuinely are excellent, they listened and advised really well. Immensely grateful to them all.
Johanne · 13 September 2026 · Taylors Countrywide Biggleswade
Agent replied · 13 October 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 2/5
GoogleMy sister and I felt from the beginning we were lied to! Ok the guy who came to the house and showed us the whole process from start to finish really bigged themselves up, this is why we chose Taylor’s, but when you are told they have a cash buyer and there is no chain our end, the buyer is an investor and it should be done quickly we believed them, it took 5 months! Then on the day we got the deal around 4pm when we’d had enough and our cut off point was 5pm, my sister had updates from Taylors, I didn’t, we are joint owners, when going into Taylors they lied and said they had tried to get in touch with me, I had only once received correspondence from them! If I was anyone I’d give them a miss!
Sue · 13 September 2026 · Taylors Countrywide Biggleswade
★★★★★ 5/5
GoogleVery good service in buying my new house,Huge thanks to Shahrukh for helping me get this house,the staff were also a huge help in finding my new home!
Gurmukh · 11 September 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 11 October 2026
Thank you for sharing your experience! We are thrilled that Shahrukh and our staff were able to help you find your dream home. We take pride in providing excellent service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAleesha Davies, Aiden King and the team at Taylors have worked tirelessly to rent out my property over the last few years. There have been no empty periods and using the full management service I can get on with my life and let them get on with it.
In a world where the personal touch has disappeared in favour of technology.these guys are keeping it reel.
Highly recommended 🙏
James · 11 September 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you so much for your kind review, we're thrilled to hear that you've had a positive experience with our team! At Taylors, we pride ourselves on providing a personal touch and efficient service, so it means a lot to know that we've been able to make your life easier. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAleesha has been very polite, friendly and helpful throughout the whole process of finding and moving into our new home. Really appreciate all her help, thank you!
Udomkarn · 11 September 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you for your kind words! We are thrilled to hear that Aleesha provided impeccable service and made the process of finding and moving into your new home a smooth one. We are lucky to have her on our team! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a very positive experience with Aleesha. She helped me and was very kind, patient, and professional throughout the process. She answered my questions clearly, kept me updated, and made everything feel much easier and less stressful. I really appreciated her friendly attitude and support. I would definitely recommend this agency to anyone looking for a property to rent.
Ei · 11 September 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you so much for the kind words and recommendation! Our team strives to make the rental process as stress-free and easy as possible, and we are so happy to hear that Aleesha exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleMisleading Furnished Property & Inaccurate Contracts.
Renting through Taylors Roath was a highly frustrating and misleading experience. I secured a property marketed as "furnished" and paid the non-refundable holding deposit. Only after I was financially locked in did I discover the property lacked basic necessities: the bedrooms had bare bed frames with no mattresses, curtain poles with no curtains, and absolutely no wardrobes.
Furthermore, the administration was careless. The official occupation contract explicitly named OVO Energy as the active supplier, but the physical meters were actually registered to British Gas, causing immediate billing confusion. I strongly advise demanding a fully itemized inventory before handing over any money to this agency.
SHIVAM · 11 September 2026 · Taylors Countrywide Cardiff (International Drive)
★★★★★ 5/5
GoogleAleesha was such a great help in making the property letting a smooth experience. Thank you
Azeza · 11 September 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you so much for your kind words! It was a pleasure assisting you with the property letting process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you to Aleesha for being so helpful with our house hunt! Very helpful throughout the process of all paperwork. Very kind and helpful with any questions or queries throughout the process. Thank you so much
Jake · 11 September 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
"Thank you for your kind words! We're happy to hear you had a positive experience with Aleesha during your house hunt. Our team is dedicated to making the process as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHelpful, friendly and polite team have handled lettings and sales for me over a period of years now. Issues are dealt with promptly and professionally. Recommended.
Kevin · 11 September 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you for taking the time to leave us this amazing recommendation, 5* review and your kind words. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat low stress service. Thx guys!
Michael · 11 September 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleWorse agency, please avoid. A complete lack of communication from day one, and good luck trying to get through to someone on the phone or getting a reply to an email. They don’t care that they’re dealing with people’s homes. AVOID.
Lucy · 11 September 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent service from Luke and his team. Everything ran smoothly and without problems. Everyone was very helpful and reliable.
Susan · 11 September 2026 · Taylors Countrywide Dunstable
Agent replied · 11 October 2026
Thank you for your kind words! We are thrilled to hear that you had an excellent experience with our team. Providing smooth and dependable service is our top priority. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlethe team were brilliant at keeping me updated throughout our house buying journey and I would reccomend them to friends and family “
Josh · 16 August 2026 · Taylors Countrywide Cardiff (International Drive)
★★★★★ 1/5
GoogleTerrible service, you got to chase them yourself for basic stuff, worse communicators
Naqeeb · 16 August 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 23 August 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.