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Persimmon Homes reviews in Durham, Wallyford, Aylesham and 62 more

3.8

★★★★★ Good

653 reviews across 76 offices and 1 platform

Persimmon Homes has 76 offices, in Durham (four offices), Wallyford, Aylesham, Malvern, Towcester, Westhoughton, Clacton-On-Sea, Shaftesbury, Stoke-On-Trent, Derby (two offices), Colchester (three offices), Bamber Bridge, Newcastle-Under-Lyme (two offices), Salisbury, York, Bradford, Dawlish, Middlesbrough, Darwen, Newcastle Upon Tyne, Shavington, Edinburgh (two offices), Hartlepool, Stratford-Upon-Avon, Braintree, Colne, Glasgow (two offices), Liverpool, Workington, Cheadle, Penrith, Rainham, Redditch, Anslow, Banbury, Bridgwater (two offices), Doncaster, Wakefield, Blackburn, Clitheroe, Cannock, Newton Abbot, Selby, Stone, Ashford, Carlisle, Livingston, Sandbach, Sedgefield, Swindon, Tiptree, West Lothian, Darlington, Ely, Malmesbury, Pershore, Tranent, Cullompton, Gravesend, Shrewsbury, Telford (two offices), Warwickshire, Grimsby, Cranbrook and Tewkesbury. Together they have 653 reviews on 1 platform, rated 3.8 out of 5 overall.

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3.8 / 5

653

Reviews on Google

All 76 offices

Reviews may appear on more than one platform.

Our offices

Persimmon Homes's 76 offices, most reviewed first. Each has its own page.

Latest reviews from every Persimmon Homes office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

This house has been nightmare since moved in 3 weeks ago all doors still squeaking, all flooring in house is lifting, kitchen cabinets not sitting level and painting all marked through our house also was dirty when we moved in was never cleaned total nightmare so far hope things get better as mental health of me and wife are suffering big time this way supposed to be a move for better but is far worse

Paul · 16 March 2026 · Persimmon Homes Wallyford

Agent replied · 16 April 2026

We’re sorry to hear about the issues you’ve experienced since moving in. This isn’t the standard we aim to provide. We shall forward this to the relevant team and ask that you are contacted directly to assist further. Holly

5/5

Google

We cannot recommend Avril highly enough. Throughout our entire house-buying process, she has been incredibly accommodating, understanding, and, above all, exceptionally efficient. Buying a home is a major milestone, and it is rare to feel like you are in such a 'safe pair of hands.' Avril consistently returned our calls and emails promptly, making us feel genuinely looked after. Knowing that any query could be resolved with a quick, friendly chat was so reassuring. On a personal note, Avril is a lovely person who made the whole experience a genuine joy. Five stars aren't enough!

Derek · 16 March 2026 · Persimmon Homes Wallyford

1/5

Google

Are you after a new build with leaking showers & faulty retaining walls? Then this is the estate for you👍🏻 …

Luke · 16 March 2026 · Persimmon Homes Redditch

1/5

Google

Purchased a property here in 2022, worst experience imaginable, from property issues to lack or organisation, I can't stress enough, do not buy here.

Jake · 16 February 2026 · Persimmon Homes Durham (Rainton Gardens)

5/5

Google

Rating only, no written review.

Iulian · 16 January 2026 · Persimmon Homes Selby

1/5

Google

Unfortunately, our experience with Persimmon Homes after moving into our new-build property has been consistently disappointing. Key issues include: • Basic compliance failures, We discovered months after moving in that a required carbon monoxide alarm had never been installed. This was not identified at handover. • Poor quality control at handover, The property was handed over in an unacceptable state of cleanliness, with debris and unfinished items left for us to deal with. • Professional snagging met with resistance, After commissioning an independent professional snagging survey, engagement noticeably deteriorated once the snagging list was formally raised. Progress became slower and interactions more difficult rather than more constructive. • Repeated missed or poorly managed appointments, Contractors failed to attend multiple scheduled visits, often with little or no notice, requiring us to take time off work unnecessarily. • Lack of ownership and accountability, Issues were routinely downplayed or reframed instead of being addressed properly, even when supported by evidence. • Inconsistent communication, We regularly had to chase for updates, responses were slow, and information provided was often contradictory. • Reactive rather than proactive approach, Problems were only dealt with after repeated escalation, rather than being resolved through a professional aftercare process. • Impact on homeowners not acknowledged, The stress, disruption, and time loss caused to us has not been meaningfully recognised. We expected a far higher standard of aftercare and professionalism from a major national housebuilder. Based on our experience, Persimmon’s customer service falls well short of what buyers should reasonably expect when purchasing a new home. The area and the people that live in it are lovely, and i do not wish to discourage anyone from moving here, but go in with your eyes wide open and armed with knowledge of your rights, their responsibilities, and who can mediate when things get difficult - NHBC, NHOS, trading standards etc.

Josh · 16 January 2026 · Persimmon Homes York

1/5

Google

If I could go back in time I would never buy from them again . Couple of months after moving in I noticed some water rain depositing in the garden under the turf , I could barely walk because my shoes were sinking in. They said that with time the turf will absorb it; it never happened. I ve written to customer care that was supposed to send someone to sort out a drainage system but it s been more than 24 months and i haven’t seen anybody!

Georgia · 11 January 2026 · Persimmon Homes Cullompton

1/5

Google

Do not buy Plot 100, we had the plot reserved from march and it was full of lies. The sales lady could never give us accurate information for basic things like how many solar panels would be on the house. Persimmons then tried to add 4 manhole to our garden and never once told us. They were never able to provide accurate plans for the drainage. After fighting this with our solicitors and lodging a formal complaint they then threatened legal action if we didn’t complete. Lucky we managed to get out of the contract. Stay well clear.

Thomas · 17 December 2025 · Persimmon Homes Bradford

1/5

Google

Our experience with this new-build estate has been nothing but stressful and deeply disappointing. From the very beginning, we were misled at almost every step. Promises were made that were later denied, timelines constantly shifted, and important details were either hidden or glossed over. The sales lady in particular was unhelpful, dismissive, and consistently unreliable. Instead of offering support or clarity, she gave us vague answers, incorrect information, and at times outright contradictions to what we had previously been told. It felt like we were being lied to throughout the entire process just to keep us on the hook. Buying a home should be exciting, instead, this has been one of the most frustrating experiences we’ve ever had. I would strongly advise anyone considering this development to proceed with extreme caution.

Rachel · 17 December 2025 · Persimmon Homes Bradford

3/5

Google

Strange mix of buildings but being just on the outskirts of York it's desirable

Brendan · 25 November 2025 · Persimmon Homes York

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Persimmon Homes

Which Persimmon Homes office has the most reviews?

Durham (Aykley Heads) has the most, with 50 reviews rated 4.1 out of 5, followed by Durham (Rainton Gardens) with 38.

Where are the Persimmon Homes offices?

The 76 Persimmon Homes offices, by town:

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