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Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

4.2

★★★★★ Great

2,919 reviews across 17 offices and 2 platforms

www.nicholashumphreys.com/northampton-estate-agents

Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.

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4.2 / 5

2,918

Reviews on Google

All 17 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Tenants1 review

5.0 / 5 Swift, professional service. Beautiful propertyLaura, 9 April 2025Read the review from tenants

Our offices

Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,916 reviews on Google only. Show every review

1/5

Google

Had to take this company to the Property Ombudsman for their standards. They were found at fault and had to pay out. Avoid if you value your mental health and moneyNegativeQuality, Professionalism

Victoria · 1 January 2021 · Nicholas Humphreys Burton Upon Trent

5/5

Google

They are very friendly and approachable, they couldn't do enough for me, was my first time renting, would certainly recommend.

Katie · 1 January 2021 · Nicholas Humphreys Burton Upon Trent

5/5

Google

Annie Hurst provided a fantastic service from enquiry through to completion whilst I was facing extreme circumstances in my personal life. Very good communication and showed great empathy - Thank you Annie

Tony · 1 January 2021 · Nicholas Humphreys Burton Upon Trent

5/5

Google

I have rented properties through both the Burton and Nottingham branches for over eight years. The service has always been exceptional. The agency is proactive and very responsive. They have found excellent tenants and respond to tenants needs as well as mine exceptionall well. I feel totally confident in their handling of my properties. The workmen that they have recommended have also been very good value and competent. The property managers are highly professional and brilliant at their job.PositiveResponsiveness, Quality, Professionalism, Value

Jason · 1 January 2021 · Nicholas Humphreys Burton Upon Trent

5/5

Google

Very helpful. Definitely recommend. Fantastic knowledge and kept in the loop the whole way. Everything made simple!PositiveResponsiveness, Professionalism

Rob · 1 January 2021 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Thanks very much Rob, your feedback is very much appreciated!

1/5

Google

Thanks to their « policy » you can’t come into the agency to get your keys and ask for information. They literally make you stand outside until they hand you your keys. Once we got the keys and went to our place it was not cleaned and disgusting: vomit stains on the floor in the rooms, rotten fruit and worms under the kitchen counters. I would not recommend going through Nicholas Humphreys for any letting what so ever.NegativeQuality, Professionalism, Value

Andy · 1 January 2021 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Hi Andy Due to Covid-19, and putting the safety of people first, we have taken the decision to stop visitors to the office. The key hand over process takes a very short amount of time. In addition, as we pointed out to you on the day, we are still contactable by phone and email and have plenty of staff to deal with any concerns that you may have in a safe and timely manner. We can confirm that the property had been cleaned prior to you moving in, so I am disappointed with the comments regarding this. I believe any concerns over this should've already been addressed with you, however please feel free to contact us if there are any such issues outstanding. Kind regards, Rob Butters (Director)

5/5

Google

Recently used Nicolas Humphreys to sell my house. Within 3 weeks of the photos being taken I had an offer on the house. Can't believe how easy and stress free the team made the process. Thank youPositiveQuality, Professionalism

Ellen · 1 January 2021 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Many thanks for your kind words Ellen!

5/5

Google

Wow... Wow wow wow!! Honestly cannot recomment these estate agents to other students enough. The house is amazing, any issues we have is sorted quickly and the internet is superfast and brilliant for our degrees in game development! The contract stuff was really straight forward and Becky and Kayleigh in their office were so patient with our parents "interrogations"... Amazing and look forward to renewing next year! <3PositiveResponsiveness, Quality, Professionalism, Value

Will · 1 January 2021 · Nicholas Humphreys Stoke On Trent

4/5

Google

I was a student/tenant for 2 years. The speed of replies and the quality of service was excellent. Also they were very fair when we left the property and didn't try and do us for a lot of money from the deposit. Overall very good experience

Shane · 1 January 2021 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Hi Shane, thanks a lot for taking the time to leave us a review, and for your kind words. Regards, Rob Butters (Director)

1/5

Google

Terrible. Please avoid. Me and my friends lived in a property of theirs, the property was in a terrible state. It is in serious need of renovation, it was not fit to rent. When I first moved in all my kitchen appliances was thrown away by the cleaners... which I only got £80 taken off my first rent. The house was mouldy (which we’re getting charged for) but we had complained about it and we were told to keep the house ventilated but they had cleaners coming and clean the mould, even the cleaners said how bad the mould was and all they could do was clean the surfaces. Cracks in the ceiling which we complained about (but we’re getting charged for that too). When we left the property we got sent a document of the things “we had damaged”, we noticed that they took pictures of things that they never took picture of in the start of our contract. For example they never took pictures of the bottom part of the mattress but when we moved out they all of a sudden remembered to take a picture of it... there wasn’t a picture at the start so there is no proof that we did or didn’t do the damage. So it’s unfair that we’re getting charged for that too. They also never took a picture of the cracked ceiling we complained about but managed to remember to take a picture of it when we left (and charged us for that too). Anyway, long story short.... they’re taking all our deposit... please avoid if you want a peaceful university living experience.

Evs · 1 January 2021 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Hi, Thank you for taking the time to leave a review, although I must say that I am surprised and disappointed at the feedback. When tenants move in, they are provided with an inventory. You were provided the opportunity to review this and advise us of anything that was missed. If you have done so, and we are now charging you, then please do get in touch and I will look into these for you. We absolutely would not intentionally deduct monies from deposits without justification. This only causes us more work and wasted time! With regard the items thrown away, we discussed this at length at the time as one of our cleaning contractors mistakenly threw these out. Although not directly our fault, you provided us with a list of items and you were duly paid in full for the replacement of these with brand new items as a gesture of goodwill. You are not being charged for any mould, or any cracks, only damage or cleaning that was as a result of the property being returned in a worse state than it was left. If you wish to contact me directly to discuss any of your concerns then please do. Kind regards, Rob Butters (Director)

1/5

Google

Worst letting agency. I thought moving from Student Cribs to NH would be a great idea. But boy was I wrong. The staff were nice at the beginning, only because they want your money. Once you’ve signed that contract, they couldn’t care less. Me and my housemates had NUMEROUS problems with them. From the boiler not working and waiting days for it to be fixed, to mould, to faulty lighting. Their service was absolutely disgusting and I’m so happy that I no longer live in one of their properties. The house we lived in was old and it has sooooo many problems, that you wouldn’t notice until you live there. And that’s how they get you. They know the problems but they do not want to pay to fix it themselves! At the end of the tenancy they tried to charge us for EVERYTHING. And when I say everything. I mean it. They was trying to use our money to upgrade the house😂 luckily we went through TDS to get SOME of our money back!!!!! They do not care about their tenants quality of living. After reading other reviews, I can see that many others have had the same problems!!!! Even if they was the last resort, I will NEVER use them again! Plus, the Landlord didn’t help a single bit!!!! He blamed us for the mould. Stating ‘they’ve never had this problem before’. However, when we arrived, the house was not even cleaned properly. We had to send numerous emails to get it cleaned to a high standard. Even then, we still had to deep clean ourselves!!! The bathroom had orange gunk ALL over the shower walls. Both bedrooms at the front of the house had mould on the walls and the storage closet under the stairs was a MESS. My friends left suitcases in there, only to come back and find mould ALL OVER THEIR BELONGINGS. Also the central heating DID NOT WORK PROPERLY. Imagine living there in the winter. The heating could not be left on, we had to press a button every hour for it to turn on and even then, the house was still COLD. I had to buy my own heater!!! DO NOT USE THIS LETTING AGENCY. AVOID!!!!! And if you do, make sure to take pictures of EVERY SINGLE CORNER OF THE HOUSE. Otherwise you will be charged for things that were already there!!!!!!! Good luck to all uni students that dare to use this letting agency. You’re gonna need it.

T · 1 January 2021 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Hi T'Naya Thanks for taking the time to leave a review, I must say I am surprised and disappointed by your comments though. There are numerous points raised in here regarding the condition of the property, the agent and landlord. As you mentioned yourself, your deposit was fully protected and you raised a dispute. An independent body (the TDS) ruled that deductions from your deposit were indeed correct, and this is why you didn't receive your full deposit back. We endeavor to let clean, safe & habitable properties on all occasions. Where there are issues, we work hard to resolve these as quickly as we can. This is reflected in the many 5 star reviews that we have also received. I am sorry that on this occasion you felt that we didn't meet your expectations, but wish you well in your future studies and future living.

1/5

Google

AVOID!! Helpful until your're trapped by the contract, the property was in a terrible state and anything that was fixed took A LOT of emails and time and there was still so much wrong with the property that they avoided dealing with until I gave up trying. they're now taking most of our deposits for issues that were there when we moved in/ EXTORTIONATE cleaning prices! also felt pressured to write a good review as soon as we had a viewing of the property so I feel any good review is from people being pressured.

Adam · 1 January 2021 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Hi Adam, Having reviewed your file, and in terms of cleaning, tenants are made aware that they are responsible for the condition of the property at the end of the tenancy, and unfortunately not at the point in which they decide to move out. We use an independent cleaning contractor to assess cleaning & other maintenance costs and those quoted to you would've been based on the level of cleaning required for the property to be ready for the next tenants to move into. Evidence of any cleaning or other issues would also be in the form of photographs and would be detailed within the closing inspection that would've already been sent to you. Should you remain unhappy with this, your deposit is fully protected with the TDS and you have the right to lodge a case with the TDS. They will decide independently if you should receive more than we have returned to your group. We would be more than happy to submit evidence to support any cleaning / maintenance costs that have been incurred by your landlord, and of course assist you in any way we can to help ensure a suitable outcome is reached. In terms of issues with the property, I can see that you reported 2 issues to us in 2020, both of which were responded to within 2 days. As neither of these were deemed urgent issues, I believe that we have acted in a very timely manner. Finally, please let us clarify that we never pressure anyone to leave a review. As you know your previous review was voluntarily completed in your own time.

1/5

Google

Really disappointed . Our tenancy with Nicholas Humphrey recently ended and we have all been so frustrated and upset with their service throughout the year. Mid way through the tenancy, two of my house mates had no where to sleep with one sleeping on the floor with no mattress for 2+ weeks as a result of a major leak in the roof. It took the company over a week to address the issue and another week to arrange for someone to visit the property despite their out of hours maintenance informing us there was a good chance the roof could collapse in certain areas and the property was unsafe. Our property was not in adequate condition upon arrival including the carpet on the stairs not being fitted properly. Of course every house is not expected to be in perfect condition but even after informing the company of the issue after a member of the house injured themselves, the end of the tenancy came and the problem was never addressed. These are just two of the many issues we have experienced with Nicholas Humphrey and are still yet to receive any form of acknowledgement of our complaints despite numerous emails and telephone calls. To add to this, when it came to receiving our deposit back, we had £105 taken off - after contacting the company over the telephone to clarify what this was for, we were told by a member of the team that this was because there was some dust in the rooms. We vacated the property a month before the end of the tenancy as a result of covid and provided evidence of the property as it was left, in perfect condition. To be told that after awful service throughout the year, we would then have to pay such a large amount for the company to hire someone to clean dust, which naturally would occur in an empty property, is very unfair. It's so important as a student to feel comfortable where you are living and know you can rely on the letting agency to address any issues and concerns but this is just not the case with this company and I would not recommend.NegativeResponsiveness, Professionalism

Abbie · 1 January 2021 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Hi Abbie, thank you for taking the time to leave a review. We are disappointed that you feel we performed below your expectations during your tenancy. In terms of repairs, we do endeavour to fix all issues reported within a timely manner. Of course, there are a factors that can affect this, many of which are out of our control. Things such as the availability of contractors & the weather (especially with roofing problems) can delay work being completed. Unfortunately, this can be something suffered by tenants & home owners across the country and is very frustrating for all concerned. Apologies if we did not meet your expectations on this occasion. In terms of cleaning, tenants are made aware that they are responsible for the condition of the property at the end of the tenancy, and unfortunately not at the point in which they decide to move out. We use an independent cleaning contractor to assess cleaning prices and those quoted to you would've been based on the level of cleaning required for the property to be ready for the next tenants to move into. Evidence of any cleaning would also be in the form of photographs and would be detailed within the closing inspection that would've already been sent to you. Should you remain unhappy with this, your deposit is fully protected with the TDS and you have the right to lodge a case with the TDS. They will decide independently if you should receive more than we have returned to your group. We would be more than happy to submit evidence to support any cleaning costs that have been incurred by your landlord, and of course assist you in any way we can to help ensure a suitable outcome is reached. Kind regards, the team at Nicholas Humphreys.

1/5

Google

Rating only, no written review.

Sam · 1 January 2021 · Nicholas Humphreys Hatfield

Agent replied · 31 December 2024

Hello Sam You haven't said why you have given a one star review. Unfortunately, I cannot locate you on our system to make a comment. Please call me on 01707242890 if you wish to discuss anything you are not happy with.Thank you.

5/5

Google

Very helpful. Helped me to find a place at this challenging time.

Nathaniel · 1 January 2021 · Nicholas Humphreys Hatfield

5/5

Google

Jack helped me find my perfect house throughout my studies at university. Would highly recommendPositiveQuality

Jamie · 1 January 2021 · Nicholas Humphreys Hatfield

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.

Negotiator Awards winners in one year, the group and its branches: 2016.

Negotiator Awards by year, 2016

Source: The Negotiator Awards winners lists, as published, linked by year.

The British Property Awards

Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.

British Property Awards winners in two years, the group and its branches: 2020, 2024.

British Property Awards by year, 2020 to 2024

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Nicholas Humphreys

Which Nicholas Humphreys office has the most reviews?

Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.

Where are the Nicholas Humphreys offices?

The 17 Nicholas Humphreys offices, by town:

  • Birmingham: Lonsdale House, 52 Blucher Street, Birmingham, B1 1QP
  • Burton: 183 High Street, Abbey Arcade, Burton, DE14 1HN
  • Canterbury: Office 8, Marshwood Close, Canterbury, CT1 1DX
  • Derby: 15 Friar Gate, Derby, DE1 1BU
  • Durham: Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ
  • Hatfield: 82 Great North Road, Hatfield, AL9 5BL
  • Leicester: 79 Queens Road, Leicester, LE2 1TT
  • Manchester: 323 Wilmslow Road, Manchester, M14 6NW
  • Northampton: Nicholas Humphreys, 141 Adnitt Road, Northampton, NN1 4NH
  • Norwich: 134 Dereham Road, Norwich, NR2 3AF
  • Nottingham: 6 Lenton Boulevard, Nottingham, NG7 2ES
  • Portsmouth: 5 Sovereign Gate, 308-314 Commercial Road, Portsmouth, PO1 4BL
  • Portswood: 49 London Road, Portswood, SO15 2AD
  • Sheffield City: Blades Enterprise Centre, John Street, Sheffield City, S2 4SW
  • Sheffield West: Office G10, The Redlands Business Centre, 3-5 Tapton House Road, Sheffield West, S10 5BY
  • Stoke On Trent: 42 Piccadilly, Stoke On Trent, ST1 1EG
  • Wimborne: Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD
Has Nicholas Humphreys won any awards?

Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.

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