Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

★★★★★ 1/5

Google

If you value your money, time and dignity stay far away from these awful letting agents. ESPECIALLY as students! From the start, Nicholas Humphrey's sold us dreams. We were promised a clean, refurbished house for us yet when we first moved in, nothing was ready. The bedrooms had dirty mattresses, broken blinds, damp and mould on hallway ceilings, missing and broken furniture, the kitchen lino was torn and stained the list could go on - we were bewildered as to what we had paid the half rent for during july when they claimed they were doing maintenance on the house. From then, it took months for some of those things to be sorted (mainly the carpets and mattresses) and for the rest of the year we were making do with broken blinds and missing furniture. My bedroom in particular had very little privacy as a result of missing blinds, which as a female student where my many neighbours had a clear view into my bedroom window, was very distressing. Furthermore, the contractor hired for the carpets tried contacting me separately a few weeks later after the job was done, which I found highly inappropriate and frankly, scary as he knew my exact address. In October, there was a viewing for our house and we had no prior warning, which is a legal necessity! This is also a running theme from the other reviews which is shocking as to how they have managed to get away with this! Throughout the year our various complaints were dealt with extremely slowly (if at all). Our fridge was broken for over 5 months since APRIL and we sent multiple emails asking for this to be fixed yet everything was outright ignored. Nicholas Humphrey's now have the audacity to deduct the cost of replacing the fridge from our deposit. This seems to be another running theme where they attempt to keep student's deposits, when we know for sure we left the house spotless and in a much better condition than we found it. These letting agents do NOT care about you as students, as tenants and as people. They will address you in the most patronising, rude manner and will try in any way they can to exploit you once you sign their contract. Unprofessional company, awful experience.NegativeResponsiveness, Quality, Professionalism, Value

Aman · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

I had a joint tenancy with another student in one of their properties. The property manager assessed things that needed replacing when we initially moved in, most of which were not fixed or replaced for the entirety of our tenancy, despite phone calls & emails being made to ask for these to be sorted. They rarely got back to us at all & would pass on blame to other staff that had conveniently stopped working there. We had a mould problem caused by the boiler, we were left without hot water, with ceilings leaking & the mould problem for nearly 6 months. They only came to fix it because I filed a formal complaint explaining (for perhaps the fifth time) that I was pregnant & couldn't live in a property that put my health at risk. I was advised by citizens advice to request the landlords contact details to resolve the issue directly with him but this was also ignored despite it being my right. After we moved out, our contract stated that they had 10working days to complete the report & raise any issues with us that may require deductions from our deposit, it took 2/3weeks of me repeatedly emailing & phoning them to receive the report after they conviniently kept misspelling my email address & ignoring me. Once the report was received there were several inaccuracies that mostly showed issues that were already there before our move in date, that they had neglected to repair. One contractor in particular had actually told us the reason he hadn't returned to finish a job was because Nicholas Humphreys didn't pay him. Once I disputed these with proof in my emails that it was their fault for not fixing issues I had reported & telling them I would prefer to use the Tenancy Deposit Protection Scheme, it then took them a month of me repeatedly having emails ignored to get back to us, where they stated IN WRITING no deductions would be made from our deposit & that we should expect payment in the next 7-10days. Upon receiving our deposit almost 2 months late, I discovered despite having evidence that they had still taken nearly £100 from my part of the deposit. I'm still waiting to find out how much they have taken from my flatmate. Update: I contacted them again & was informed the Finance Team had made a mistake & deducted money from us that was meant for the previous tenants. I have asked for written proof that the rest of our money will be returned by tomorrow.NegativeResponsiveness, Quality, Professionalism, Value

Emilia · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Glynne our property manager takes weeks to reply to our emails and is quite frankly a very rude person to talk to. After reading these reviews it is clear we weren't the only ones who found it difficult to communicate with NH. Glynne we are still waiting for you to reply to our email sent to you on the 22nd of July 2020! We understand you must be busy but taking more than 6 weeks to reply is just unprofessional. Glynne has caused us a lot of stress and honestly I wish someone would have told us to avoid this company before we naively signed for our student house. Property wasn't ready for the move in date. After reading these reviews it is evident this wasn't just us it happened to. Maintenance issues still not fixed even now that we've reached the end of our tenancy. again a running theme in the reviews written on here. Viewing was made with no prior notice given at all. As a house of girls this was very scary. After complaining we received an apology however after reading these reviews again it is clear this hasn't just happened to us. No empathy shown during Covid at all and didn't believe us when we told them we were struggling to pay rent. Tricked us into accepting an offer that was only explained in full after we accepted it again after reading these reviews dishonesty in contracts is a running theme with this company. Now they are charging extortionate amounts for "general cleaning" and "appliance cleaning" when we spent hours cleaning the property before we left! They have also charged us for a broken fridge which we were trying to get fixed for weeks but glynne was ignoring our emails in regards to this? They also took incorrect arrears off our deposit! We most defintely left the property in a much better condition than it was given. So please dispute this if you are in the same position. They just bank on the fact that they think students wont dispute these claims. Again after reading these reviews this has happened to so many people so please avoid at all costs as you wont get your deposit back. Avoid Avoid Avoid.NegativeResponsiveness, Quality, Professionalism, Value

Zarah · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

I first started using NH Manchester 3 years ago when I bought a house from them. Since then I've moved lettings and management of my entire Manchester portfolio to them, They have always found me great tenants and provided great service. On the rare occasions there have been any maintenance issues with any of my houses NH have notified me very quickly so that I can get things fixed ASAP. As the kind of landlord that prides himself of renting quality properties and providing great service I have found them the ideal company to work with. I'm sure this partnership will continue for many years. Great work all!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

Amrit was really helpful when I called. Provided very clear information and was a delight to chat to! Thanks Amrit!

Ollie · 1 January 2021 · Nicholas Humphreys Birmingham

★★★★★ 1/5

Google

I will never advice any one to use their service You will have a very hard time ..when it come to rent related issues and their communication is really bad Avoid them if possible and read any agreement given to you from them carefully.

Beat · 1 January 2021 · Nicholas Humphreys Northampton

★★★★★ 2/5

Google

From my personal experience, this letting agent is more suited to handle the general public rather than students. We have had nothing but trouble and little support with our landlord who liked to invite himself into the house and do botched maintenance jobs. This caused health issues around the house, such as major black mould, lights falling/hanging from the ceiling and floorboards being removed from outside of peoples bedrooms (without warning). However, they did remain professional throughout the tenancy.

Amy · 1 January 2021 · Nicholas Humphreys Northampton

★★★★★ 5/5

Google

Rating only, no written review.

Steel · 1 January 2021 · Nicholas Humphreys Sheffield West

★★★★★ 5/5

Google

Super friendly estate agents, made the whole process really easy, will definitely be recommending to friends Update: Decided to rent through them again for another year and they're super helpful and very quick to reply to queries.

Will · 1 January 2021 · Nicholas Humphreys Sheffield West

★★★★★ 5/5

Google

I cannot praise Nicholas Lambrou highly enough for his professionalism in property matters and the fantastic support and advice he has given me over the past three years, both as a landlord and as a vendor. He really does give a five star service and definitely goes the extra mile for his landlords, tenants and vendors. He is hugely knowledgeable about all aspects of property management and has great attention to detail. I have come to think of him as a friend over the past three years through the valuable support he has given me in managing my property and I would definitely recommend him most warmly to other people.PositiveResponsiveness, Quality, Professionalism, Value

Sheila · 1 January 2021 · Nicholas Humphreys Sheffield West

★★★★★ 5/5

Google

I have dealt with many estate agents over the years both good and bad but in Nicholas Humphreys it has been a great pleasure dealing with Nicholas throughout my selling experience and thank him for his always prompt responses, valued advice and for the interest he has taken in progressing the whole process. He inspires trust and confidence and I recommend Nicholas Humphries Estate Agency most highly.PositiveResponsiveness, Quality, Professionalism, Value

Vaiz · 1 January 2021 · Nicholas Humphreys Sheffield West

★★★★★ 5/5

Google

We are very happy to recommend Nicholas Lambrou to you for your estate agency needs in Sheffield. The service he provided us in selling our property was second to none, we always felt in safe hands and up to date with the changing situation. He was always willing to put in the extra mile to make the sale proceed as smoothly as possible and even negotiated on our behalf with the solicitors when it was needed. You won't find a better, or better value, option in Sheffield.PositiveResponsiveness, Quality, Professionalism, Value

Jon · 1 January 2021 · Nicholas Humphreys Sheffield West

★★★★★ 5/5

Google

Nicholas Lambrou of Nicholas Humphreys Estates is professional, understanding and a pleasure to work with. He and his wife Sue successfully found us new tenants for our property in Sheffield and our existing tenants spoke very highly of him. I would definitely recommend this agency’s tenant finding service and will certainly look to use their services again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 1 January 2021 · Nicholas Humphreys Sheffield West

★★★★★ 5/5

Google

Bhav is the best! Gone an extra mile to every request I made!

Chan · 1 January 2021 · Nicholas Humphreys Portswood (Southampton)

★★★★★ 5/5

Google

Quite good experience with the staffs. The website is quite user friendly, with different languages available. Highly satisfied with the communication between the staffs. Efficient and fast payment system. Highly recommended!

Ing · 1 January 2021 · Nicholas Humphreys Portswood (Southampton)

★★★★★ 5/5

Google

I cannot praise these guys enough. I am not local and new to student lets. Nicholas Humphrey's have guided me through the HMO process and bent over backwards to make things work in an economical and transparent way with no fuss.

Julian · 1 January 2021 · Nicholas Humphreys Portswood (Southampton)

★★★★★ 5/5

Google

After seeing these blocks appear and struggling to let our portfolio, I wanted an agent who would provide me with a hassle free managing service. Rent is paid when expected! A massive burden has been lifted off my shoulders. Fees are very fair and achieving the same rent as I was. .

Gursharan · 1 January 2021 · Nicholas Humphreys Portswood (Southampton)

★★★★★ 5/5

Google

Housing is great, perfect for me to live in. Modern style, great kitchen, bedrooms are a decent size as well. Contracts are very well developed and easy to control and understand. Staff are great to work with and have helped me very well with finding a house.

Cameron · 1 January 2021 · Nicholas Humphreys Portswood (Southampton)

★★★★★ 5/5

Google

Having used many agents, we feel very lucky to of come across Nicholas Humphries. From our initial meeting with Bhavik, his professionalism, high standards, and strong work effort shone through and he did not disappoint! He has helped us in finding a fantastic array of tenants and has offered useful guidance along the way. He is always available to answer any queries and always seems happy to help! He let's properties and finds suitable tenants very quickly and his customer service is second to none. He goes above and beyond and he is definetely now our number 1 letting agent of choice. We would be happy to recommend him to any potential landlord/tenant!

Hannah · 1 January 2021 · Nicholas Humphreys Portswood (Southampton)

★★★★★ 3/5

Google

Rating only, no written review.

Dwain · 1 January 2021 · Nicholas Humphreys Burton Upon Trent

★★★★★ 4/5

Google

Rating only, no written review.

Irfan · 1 January 2021 · Nicholas Humphreys Burton Upon Trent

★★★★★ 4/5

Google

Rating only, no written review.

Somer · 1 January 2021 · Nicholas Humphreys Burton Upon Trent

★★★★★ 5/5

Google

Rating only, no written review.

Pat · 1 January 2021 · Nicholas Humphreys Burton Upon Trent

★★★★★ 3/5

Google

Rating only, no written review.

Aniko · 1 January 2021 · Nicholas Humphreys Burton Upon Trent