Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

★★★★★ 1/5

Google

This company is a nightmare they got are contract wrong at least 5 times they even got the year that we move in wrong on the contract had to go back in to tell them to change it several times. Tried to tell us that we had no other choice than to make are rent payment a standing order and where very aggressive about it until I pointed out to them that in the contract it said we had the choice to pay are rent each month or as a standing order (the money would come out are actually automatically) then when we got to the house there was and still is a mass Amount of rubbish in are garden that wasn’t there before when we came to look around before they made the changes to the house to make it liveable. They threw the Hoover for the house out with the rubbish in the back garden as well and took them 4 weeks to get us a new one after asking on 3 different occasions for them to bring us a new one. We have been living in the house over a month now and they still have not removed the rubbish from are back garden we can’t walk anywhere in the garden because of the rubbish they left and have asked in person and by email for them to move it 7 times. Will not be renting from this company again the level of incompetence amazing can’t believe that half the staff haven’t been fired.NegativeResponsiveness, Quality, Professionalism

Niamh · 1 January 2021 · Nicholas Humphreys Derby

★★★★★ 5/5

Google

During my time renting a student property I had no issues at all. Bali Kaur was my property manager and she was extremely helpful & responsive. She exceeded expectations and was wonderful. I would certainly recommend NH to others.PositiveResponsiveness, Quality, Professionalism, Value

Kiesha · 1 January 2021 · Nicholas Humphreys Derby

★★★★★ 1/5

Google

I've had no end of problems with this estate agent. Between them pushing all their own problems onto the landlord, not reply to half of my emails and even have people coming to view the property the very next day while my partner and I are still living here, not too much of an issue until you realise that we're in the midst of a pandemic and my partner is medically shielding. Very very unprofessional, and I am never going to be going with them again.NegativeResponsiveness, Professionalism

Joe · 1 January 2021 · Nicholas Humphreys Derby

★★★★★ 1/5

Google

The worst experience imaginable. Living in a Nicholas Humphrey's property was the worst experience I have ever had. When we moved in and they'd said they'd "cleaned it" it was filthy. Mould and dust, my GP told me that the conditions were affecting my already poor lungs. Its was only after repeated emails that they finally cleaned the property, even though it was supposed to have been done over the summer months when we were not allowed to live there, for this reason. When a serious issue arose between myself and my housemates, NJH put boundaries up which meant I just couldn't leave the contract, even after written reasons from healthcare and university professionals. Instead, through help via the University I had to move out into emergency accommodation (because the situation was too serious for me to stay there) whilst still having to pay my rent at the house. I understand that I signed the contract which I had to obey however Humphreys were still allowed to break it?: You won't receive 24 hours written notice of any visits so just be warned about that! My house was very unsafe too, my bedroom lock got forced open and many of my belongings completely ruined (including some very expensive technology items). They'll feed you all these ideals into your heads when you look around the property but it's lies. For many students NJH's houses are cheaper than halls but honestly it's worth it to pay a little extra to live in a safe, clean and more beneficial environment. I wouldn't even allow a rat to live in and experience the environment I was in. Do not attempt to call the office either, they will not answer. Its best to send an email and you'll maybe get a response after 4 days if you're lucky. They also treat as if you're stupid because you're a student. They forget that you aren't children and able to find out information, like the fact our landlord was Nicholas Humphreys under a different name. My best advice is, do not go with this company. They have too many houses on their books, many of which are in poor conditions. They do not care about their clients at all, even if they're at risk. Save your time, money and health and go to a more reputable, reliable estate agents. My physical health and mental health (as can be proved) has suffered as a result of living in a Nicholas Humphreys house, and I don't want anyone else to have to go through this too. I am not alone in the experiences I have had in a Nicholas Humphreys house over the past academic year, many students have experienced similar situations but are almost fearful about speaking out.

Caitlin · 1 January 2021 · Nicholas Humphreys Derby

★★★★★ 5/5

Google

I have been a tenant of Nicholas Humphreys for 2 years now. Last year we were in a pretty run down house with quite a few problems but Nicholas Humphreys always tried to do something about it. They got us a new fridge, new furniture and our Property manager even came out to the house to unblock the sink. This year there has definitely been a change in the way they do things. Everything is way more proffesional and when we had no hot water on a Thursday afternoon, it was sorted by Friday lunch so we weren't left without on the weekend. Would really recommend these to any students.

Louise · 1 January 2021 · Nicholas Humphreys Derby

★★★★★ 5/5

Google

Would definitely recommend Nicholas Humphreys for student lettings. My son has rented a 3 bed house with his friends and the service has been brilliant. The accommodation is of high quality, Bali Kaur will be his property manager and she made the process so easy!

Gaz · 1 January 2021 · Nicholas Humphreys Derby

★★★★★ 5/5

Google

I had read some negative review previously and was reticent to use NH when looking for a flat for a young girl my wife and I were supporting. However the experience has been excellent and when due to personal reasons, the young girl needed to exit the contract at the beginning of the second year, Bali was absolutely wonderful in her endeavour to find another another tenant, which resulted in a very happy young lady! Thank you to Bali and the team for the professional way they have dealt with the whole situation.PositiveProfessionalism

Jason · 1 January 2021 · Nicholas Humphreys Derby

★★★★★ 5/5

Google

Rating only, no written review.

Claire · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Rating only, no written review.

Neil · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Rating only, no written review.

Callum · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

Rating only, no written review.

Erin · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Rating only, no written review.

Ben · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Avoid

Marcus · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

‘Company was very helpful when trying to find a student property, Ewan took me on a viewing and accommodated my needs. Would recommend👍🏻’ …

Elliot · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

The staff at Nicholas Humphreys are amazing. Glynne has worked hard with me to make sure all properties are up to a good standard and dealt with any maintenance issues as they arise. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Glyn · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Would NOT recommend this agency to anyone- uncommunicative, rude, costly, and chaotic. House was in no suitable condition to live in when we were meant to move in, with some rooms having no beds, furthermore, had invasive cowboy builders who 'fixed' and instead actually broke many things in the house, and who when subsequently fired for incompetence left their building materials and work half done Had holes and leaks in the ceiling throughout our time living there. They often ignored communication for months and treated us with contempt, with zero communication between us landlord and agent. To make matters worse withholding the majority of our deposit due to minor discrepancies.NegativeResponsiveness, Quality, Professionalism, Value

Elias · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

AVOID NICHOLAS HUMPHREYS We signed for a 12-month contract with half rent for July/August, as they were renovating the house over summer. The work was not completed by the initial move in date (1st September) so we weren't able to move in until the 7th, with some rooms not being completed until after the 11th. (Photo included of bed not even taken out of it's plastic casing, 11 days in to the tenancy) We were not compensated for this, and a month later, whilst we were still living in the property, the builders came back and continued with unnecessary, disruptive work, since they weren't going to get paid until the landlord was satisfied with their work. They trashed our house, breaking shelves (which we were blamed for), drank our beers and ate our food, and were planning to repaint the entire kitchen (photo attached of where they started to repaint) and re-plaster the hallway. Only when we persistently intervened did Nicholas Humphreys pull the builders off and fire them. There was repeated failure to give 24 hours notice before showing up, and we were often ignored for weeks at a time when trying to contact them regarding the many faults with the house. These include poorly sealed showers which leaked on to the bathroom floors, and in the case of the upstairs bathroom, lead to a large hole in the ceiling, which caused a leak to drip on to the fire alarm (see attached photos). We have been repeatedly blamed for faults with the house, when it is clear that building work was not satisfactorily completed. DO NOT USE NICHOLAS HUMPHREYS.NegativeResponsiveness

George · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Nicolas humphreys are by far one of the worst ever estate agents I have ever come across. This year my best friends at university stayed in one of their properties and from the get go their whole service was ridiculous. They were given a house with no fit state to live in. This took so much time for them to repair it and firstly they want the girls to pay full rent for an unliveable house? Forgetting about the state of the house in the first place, the ethical side of the agents was really poor. My friends wear hijabs and one time the agents came into the house to show people around for a viewing, without giving any prior notice my friend luckily enough ran upstairs before anyone could see her without her hijab. Issues like this just show how unprofessional Nicolas humphreys are. Secondly I have been in the house when the girls have been on the phone to the agents and the way they spoke to them on the phone was out of line, they were talking down every single time they could. I just think Nicolas Humphreys is a miserable excuse of an estate agents and anyone who uses them to put their property up for rent are purely using them as they are probably charge less fees compared to other estate agents. They are honestly the worst estate agents I have seen in Manchester.NegativeResponsiveness, Quality, Professionalism

Sulaiman · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Very disappointed with Nicholas Humphreys, I am the mother of one of their tenants in Manchester, I went to collect my daughter and her possessions at the end of term. Needles to say that because of Covid 19 she had not been living there since March but rent was collected till the end of the tenancy without discount. The agency is withholding the deposit even though the house was left in a clean condition but with the natural wear and tear occurring after a year of usage by six people. What I found shocking was a number of repairs that had not been carried out and that were in my opinion dangerous. Specifically the upstairs shower leaked copious amounts of water into the hall to the point that part of the ceiling had dislodged. This was apparently rectified once but the repairs were inadequate and the leak reappeared. Despite numerous requests this had not been rectified again. At the beginning of the tenancy the house repairs were not completed, the moving in date was postponed for more than a week without discount to the tenants. As the works still needed to be completed builders were sent to the house to shoddily carry out repairs for about two weeks. They intruded in the students lives by spending time in the kitchen/living room and helping themselves to their food and drink and turning the place into a building site. They entered the students bedrooms unannounced and made inappropriate comments to my daughter (the only female tenant). They made a mess, did not clear out rubble and rubbish and eventually were sacked without completing the work. No compensation was ever paid to the tenants for this shocking behaviour. The hall was never replastered and the kitchen diner never repainted which were jobs that the builders were supposed to carry out. In spite of this the students are now being charged for replastering and painting due to damage. In their final review the agency was criticising the students for normal wear and tear and for scratches to the furniture which were clearly pre existing their tenancy according to photographs taken by the agency itself.NegativeQuality, Professionalism, Value

N · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

AVOID NICHOLAS HUMPHREYS: They exist only to exploit students withholding deposit after abysmal treatment of the tenants throughout the year. Renting with Nicholas for the past year has been an absolute nightmare. It was a bad start with renovations not being completed which delayed our move in date by a week, whilst we still payed full rent through this. Then when we arrived at the property some rooms were still not liveable with one room not even having a bed frame. Later the builders returned to do disruptive and unnecessary renovations (we later found out this was because the landlord would not pay them in full until they were happy with their work). For the weeks they were in the house, living there was almost unbearable. They were constantly in our small kitchen+sitting room which was now filled with rubble and building materials meaning we could never relax. We would come into the kitchen to find them drinking our beers and they would barge into our rooms, sometimes in the morning while we were still in bed. They also picked up some of my dirty laundry to move it out of the way making a comment that they’d “seen it all before” which I found inappropriate. After we found out that they were planning to repaint the kitchen and completely replaster the hallway we insisted to Nicholas they must go and they finally ceased the work and fired them. This was not the last of our problems, the shoddiness of the work resulted in many problems including shelves collapsing and blinds falling off, many times we were blamed for causing the damage when it was clearly the result of the poor work. The worst problem caused by the builders work was a HUGE hole in the hallway ceiling caused by the improperly fitted bathroom above, which constantly let water through to leak onto the fire alarm and was never repaired for the remainder of the tenancy (this was months). Whenever we had maintenance issues it would never be a prompt reply, with work that should have been classed as urgent taking days to be addressed. To top it all off now they are withholding our deposit, with some ridiculous cleaning claims such as a smudge on a mirror, or cobwebs when we had to deal with and clean the rubble left by the builders (when they were fired they just left this and building materials in the house). Or they are charging for “damage” to furniture for allowable wear and tear (especially when accounting for the quality of these items) citing that “it was new at the start of the tenancy”, as well as trying to charge for damage caused by the poor work, such as mould around badly fitted windows. NEVER CONSIDER RENTING WITH NICHOLAS HUMPHREYS edit: Also Nicholas Humpreys did not respect our privacy by frequently not giving 24hrs notice for house visits

Milly · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

I wish giving 0 stars was an option for this company. Must be the most incompetent, rude and useless letting agents in the whole of Manchester. Our property manager, Glynne, was arrogant and rude to us the whole time - this company will do everything they can to take advantage of the fact that we are students and expect to get away with creating their own book of rules as and when they please. They will do anything to keep your deposit and rob you of your money - definitely worth going through the TDS and also reporting these guys to the property ombudsman. Disgusting and so unprofessional!NegativeResponsiveness, Quality, Professionalism

Sara · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Please if you are a student STAY CLEAR of this company. It seems their aim is to take advantage of students and you will have never ending problems for your whole tenancy. Since our move in day, the property was in a state and after numerous attempts by us to get thing replaced/repaired, a year later these things still haven't been sorted. Communication is non existent and they claimed they are 'too busy' to reply to our emails. They made it seem as though the landlord was at fault for communication/maintenance issues but after we finally got in touch with him, this was clearly untrue and simply down to the lack of professionalism from NH. Since lockdown happened, negotiations were made with the landlord however NH manipulated these and made it seem as though it was an error on our behalf which it was not (yet again blame the students). It's a good job we have all these emails as written evidence as now they are trying to take our full deposit plus extra on top for general cleaning/wear and tear... when we left the property in 100x better state than we received it! They are quick to demand their money through threats but will never reply to your queries.NegativeResponsiveness, Quality, Professionalism, Value

Ashni · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 2/5

Google

I was a tenant with Nicholas Humphreys for two years. The first year, they were our letting agent but not our landlord, so we had very little to do with them (and they were a godsend compared to our landlord...) The second year, they both let our house and managed it - and therein lies the rub! The property was dirty when we moved in, and we were charged for its "dustiness" when we moved out. Glynne (property manager) was impossible to contact all year (always in meetings! busy woman!), aside from the occasion she badmouthed one of us (an NHS nurse) to her face. We discovered, 9 months into our tenancy, a genuinely smoking, sparking, half-melted plug socket under our kitchen sink which had been overlooked by them and their contracted electrician during inspection, which was causing power cuts and setting off our carbon monoxide alarm. They left our front door open after a house viewing. They did multiple house viewings without letting us know (a legal requirement). They broke our tenancy agreement regarding the process for deposit disputes and still walked away with hundreds of pounds. It took them a MONTH to fix our bathroom lighting after we first reported it as broken. They were generally quite rude and uncommunicative, which was extremely frustrating during the covid pandemic, as our move-out date approached. So, overall, not a positive experience. They get one star because the scouser who showed us around houses was dead fit, and a second star because Jennie has served some Absolute Looks over the year. But that's about it. Sorry guys.

Javi · 1 January 2021 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Not responsive at all to numerous maintenance requests for the leaky , cold and downright hazardous house. Wonderfully on the ball when it comes to collecting rent in the middle of a pandemic and wilfully ignoring requests to discuss alternate plans at a time when many renters are suddenly out of work. The amount of times our emails and requests have been ignored borders on hilarious. Friendly staff though. I have decided to add to this review now that the landlord has decided to deduct over £200 of our deposit to "clean" a property they have not bothered to fix whilst their tenants were freezing all winter. I wish I had more information at this time, but every email to this company extends the wait time by a week whilst the staff decide whether or not to respond. As such I look forward to finally divorcing myself from Nicholas Humphreys hopefully by the end of the year, though I am not holding my breath.NegativeResponsiveness, Quality, Professionalism

Zac · 1 January 2021 · Nicholas Humphreys Manchester