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★★★★★
2,914 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,911 reviews on Google only. Show every review
1/5
GoogleTerrible customer service, do not relpy to enquiries or follow up emails. Business is good now but the bubble will burst
We regret any inconvenience you may have experienced regarding our customer service and value your feedback. Kindly contact us at 01202 889088 to discuss your concerns.
5/5
GoogleTabi has so helpful and professional and couldn’t recommend her enough!!
Thank you immensely for highlighting Tabi’s helpfulness and professionalism, your recommendation means a lot to us!
5/5
GoogleFabulous customer service from Tabitha Huntley!!
We're excited to hear you enjoyed the fabulous customer service from Tabitha Huntley!
5/5
GoogleExceptional team at Nicholas Humphreys Wimborne, I would highly recommend.
Your review is appreciated. We’re glad you found our team exceptional and thank you for recommending Nicholas Humphreys Wimborne.
5/5
GoogleI was looking to move into the area, NHW, helped me find the perfect property. I am now in the buying process and it is going smoothly so far.
Thank you for your wonderful feedback. We are ecstatic to have helped you find the perfect property and pleased to hear the buying process is going smoothly.
5/5
GoogleAmazing would recommend highly
We are excited to hear you would recommend us highly and appreciate your amazing feedback.
5/5
GoogleTabi was so helpful and nice to us would definitely use her and co again
Thank you for your wonderful feedback. We're ecstatic to hear that Tabi was helpful and made your experience enjoyable. We look forward to assisting you again!
5/5
GoogleReally great service thank you so much :)
Thank you for your kind words about our service.
5/5
GoogleHad an amazing experience, would recommend!!
We are elated to hear you had an amazing experience and appreciate your recommendation!
5/5
GoogleEmily was great
Thanks for your kind words about Emily.
5/5
GoogleI had a fantastic experience with Tabby and couldn't recommend her more. From the very beginning, she was incredibly helpful, professional and friendly throughout the whole process. She always made sure to answer any questions I had, and make everything feel so much less stressful and run smoothly. Thank you for all your hard work, support and kindness - it was truly appreciated. I would definitely recommend this estate agent to anyone looking for reliable, honest and outstanding service!
We are honored to hear that Tabby made you feel so comfortable and provided such professional and attentive service.
5/5
GoogleAbsolutely wonderful team of staff and very helpful with the moving process. Couldn’t recommend them to a higher regard.
We are glad to hear that our team was very helpful throughout your moving process and that you hold us in such high regard.
5/5
GoogleThe letting steam were fabulous in helping me find a property!!
We're happy to hear the letting team provided fabulous support in helping you find a property!
5/5
GoogleThe entire team were fab xx
We sincerely value your kind words about the entire team and appreciate your support.
5/5
GoogleThank you Tabi for all your help and assistance with our property search. Without your help I don’t think we would have been able to move in. Moving is so stressful but you made everything so smooth and efficient we can’t thank you enough. Adam
We are privileged to have made your moving process smooth and efficient. Thank you for recognizing Tabi’s help with your property search.
5/5
Google⭐⭐⭐⭐⭐ Absolutely brilliant service from Tabi and the team. Really friendly, professional, and easy to deal with from start to finish. Communication was spot on and everything was handled smoothly. Would definitely recommend this estate agency to anyone looking for a reliable and helpful team.
Thank you for your brilliant review, Dasari Thanmai. Delighted Tabi and our team provided such professional, friendly service throughout.
5/5
GoogleBest estate agency I’ve ever used, would highly recommend!! All the staff are so lovely and understanding and get their jobs done efficiently, overall very positive experience
We are happy to hear about your positive experience with our team's efficient service and understanding approach.
5/5
GoogleMost professional viewing I’ve had very impressed
We are privileged to hear about your professional viewing experience. Your kind words mean everything to our team.
5/5
GoogleTabitha was incredibly helpful!
Thank you for highlighting Tabitha's excellent service. We are pleased she provided such helpful support.
5/5
GoogleI had an amazing experience with the lettings team over at Nicholas Humphrey’s! They were all so helpful
We are pleased to hear about your amazing experience with our lettings team, Rachel!
5/5
GoogleI have recently dealt with Tabitha, she has been the most amazing help, a real credit to the company! Responsive to emails and phone calls and resolves any issues promptly! I had previous issues which caused a few problems but since contact with Tabitha so far faultless! She is worth a 10 star rating!
We are delighted to hear Tabitha provided exceptional service. Her responsiveness and prompt issue resolution exemplify our commitment to excellence.
1/5
GoogleAvoid this lettings agent at all costs. This was hands-down the worst renting experience I’ve ever had. Emails were ignored for weeks, phone calls went unanswered, and when they did finally respond it was usually with excuses or empty promises. Meanwhile, we were left living with serious mould issues that they completely failed to deal with despite repeated complaints and clear evidence. It was unhealthy, stressful, and frankly disgraceful. To make matters worse, getting our deposit back became another nightmare. After moving out, they dragged the process out for well over a month with little to no communication, despite us constantly chasing them. Every interaction felt like they were hoping we’d just give up. Completely unprofessional, negligent, and indifferent to tenants once they’ve got your money. I would never rent through them again and strongly recommend others steer clear. To raise points following the response NH have written underneath my review, I could attach the email in which the lettings manager confirmed the landlord wanted to give us a our deposit back in full which was sent just a week after we moved out, as the property had been left in a better condition than we received it- every room repainted and the place spotlessly clean. I could also attach the email I had to send a month later chasing said money, having had the money removed from the TDS account without our permission and a picture of the call logs where I had to call repeatedly to receive the funds the landlord himself wanted released to us. I could also attach images of the emails sent regards the mould on multiple occasions, as well as the photos we uploaded to the so called maintenance portal. This response is just another example of NH not taking responsibility for the poor standard of service they offered us- an apology and an acceptance that you have an abundance of learnings to take from our relationship might have smoothed things over. Instead you have tried to divert the blame for your shoddy management on to us. As a landlord myself, if I were to find out this is how you treat the tenants I would be pulling my property from your management ASAP!
Dear Terri Dell, Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about your experience with Nicholas Humphreys. However, we do need to clarify a key point regarding your deposit. After your tenancy ended, and having occupied the property for several years, the condition it was left in was such that the Tenancy Deposit Scheme (TDS) adjudication awarded the deposit in favour of the landlord. This independent decision by the TDS confirms that the property was not returned in an acceptable state, and that withholding the deposit was justified under their guidelines. We fully understand that losing a deposit can be frustrating, but as agents managing over 300 properties, we have a clear responsibility to both our tenants and our landlords. A landlord’s investment must be protected, and when a property is damaged or left in poor condition, it is only fair that tenants are held accountable. Regarding the other points you’ve raised, including maintenance and communication, we take all reports of mould and responsiveness seriously. While we cannot verify the specifics from this review alone, we encourage any tenant to raise issues through our formal complaints process so we can investigate fully. Kind Regards, Nicholas Humphreys
5/5
GoogleGreat experience in letting our home. Emily was amazing; very friendly, helpful and professional. Brilliant communication and service all round. Would highly recommend. Thank you!
We are excited to hear about your brilliant experience with Emily. Delighted our communication and service met your expectations perfectly.
5/5
GoogleRating only, no written review.
Hello, Many thanks for the review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2020.
