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★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,923 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Hi Molly, Thank you for your excellent rating! If you wanted to leave additional feedback, please email Maddie on madeleineg@nicholashumphreys.com Kind Regards Nicholas Humphreys Nottingham Team
4/5
GoogleRating only, no written review.
Thank you for your great rating Alex! If you wish to provide additional comments please email the team at; nottinghamadmin@nicholashumphreys.com Kind Regards Nicholas Humphreys Nottingham
5/5
GoogleMaddie from Nicolas Humphries Nottingham was really lovely when helping me find a property for me and my friends to rent! She responded to my messages really quickly and made the house hunting a lot less stressful! Thank you Maddie!
Hi Emily, Thank you for your review! We're delighted to hear you found looking for a property with us stress free and look forward to your upcoming tenancy with us! Kind Regards Nicholas Humphreys Nottingham
5/5
GoogleGreat service and kind staff. I was given a direct email for my agent which made me more comfortable as a student. He dealt with my repairs / queries etc very quickly after being informed and I have had no problems with any type of transactions. Very friendly people. Thank you!
Hi Ebony, Thank you for your excellent review. We are delighted to hear that you are pleased with the service provided to you by the team and more specifically your property manager William. Kind Regards The Nicholas Humphreys Nottingham Team
1/5
GoogleAbsolutely terrible service. Called them and wrote a formal complaint about what I think is a health and safe hazard, in return the person on the phone simply put it off. This is the first time this has happened. Over the course of my tenancy they have delayed repairs numerous times. Very quick to ask for money! But very slow to provide any quality service. Would not recommend
Dear Aman, It is disappointing to hear that you do not feel satisfied with the service you have received from the team here at Nicholas Humphreys. I would be grateful if you could email me your formal complaint directly so I can have a look in to it further for you. My email address is madeleineg@nicholashumphreys.com Kind Regards Maddie at Nicholas Humphreys Nottingham
1/5
GoogleMy boyfriend and friends rented with Nicholas Humphreys this year. The house was in poor condition since they moved in and problems persisted e.g mould, damp, drafts, a shower that leaked through the ceiling, mice, strange smells, a non-working alarm in a high crime area... . All tenants lost their jobs with no furlough due to covid but were constantly harassed for the money despite having no student loans, no income and their guarantors in the same position. Tenants made multiple attempts to set up payment plans which were not listened to until recently. Finally, deposits have not been fully returned as they wish to charge over £200 for 'cleaning costs' on a house that is probably cleaner then when they moved in. These tenants have been treated despicably, causing stress and anxiety and Nicholas Humphreys have not shown any human compassion for the difficult situation of these tenants during a global pandemic.NegativeQuality
Dear Molly, With the information provided I have failed to locate the tenants or property in Nottingham that you are referring to. I would be grateful if you could email me on madeleineg@nicholashumphreys.com so I can look in to this further. Kind Regards Maddie at Nicholas Humphreys
1/5
GoogleLovely, smiley people at the start of the tenancy. But tried to steal all of our deposit at the end of our lease. Super scammy people... lies that were so obvious it was **insulting**... but we managed to defend our case because we had been very diligent when filling in the initial inventory. Make sure to take lots of pictures -- of every single stain, mark, door knob and everything else -- as soon as you get hold of the keys. Good luck.
Dear Chris, It is disappointing to hear that you were not happy with certain aspects of your tenancy with us. I would be grateful if you could email me directly so I can look in to it further for you. My email is: madeleineg@nicholashumphreys.com Kind Regards Maddie at Nicholas Humphreys
1/5
GoogleNicholas Humphreys is an absolutely appalling estate agents. Over the course of our year-long tenancy with them, we had many awful experiences. To name just a few... - My housemate had to sleep in our living room for two weeks as NH had failed to deal with the mould in his room that was making him very ill. He was still forced to pay his rent in full. - Upon moving in, the house was in a disgusting state, with bugs, cobwebs, mould, dirt, grease, and Blu Tack marks all over the walls. We cleaned all this and left the house in a better state than when we arrived, as our photographic evidence shows. However, NH still attempted to charge us hundreds of pounds for ‘cleaning’ and ‘maintenance’. - When disputing the unfair charges, I had to communicate with a member of staff who treated me very rudely. For example, he took 24 days to respond to one of my emails, yet accused me of lying when I told one of his colleagues that he hadn’t kept me regularly updated.NegativeResponsiveness, Quality, Professionalism, Value
Dear Krysia, We are disappointed to read your comments as we take all feedback seriously. Should you wish to discuss this further please email me: madeleineg@nicholashumphreys.com Kind Regards Maddie at Nicholas Humphreys
5/5
GoogleI can't speak for what they are like when you actually live in one of their properties but I have just put down a holding deposit on a house and they were very helpful. After ringing up I was immediately sent a virtual viewing and then after ringing with questions later on Madeleine answered the phone and was extremely helpful, answering all the questions she could on the spot and then going and finding out the answers for the other ones. The replies were very quick leading to me being able to put a holding deposit down on a house the same day I found it- something very difficult at the moment (most likely due to the pandemic) as many companies are taking a very long time to respond, if they even respond at all. Five stars for the excellent communication and helpfulness, particularly from Madeleine, and Nick who sent the video immediately after I rang
Hi Madeline, Thank you for your excellent feedback. We are pleased that you found placing a holding deposit with us quick and easy. We will be sure to pass your comments on to the team! Kind Regards Nicholas Humphreys Nottingham
3/5
GoogleRating only, no written review.
Hi Zara we would love to find out why we didn’t get 5 stars!! Please email bena@nicholashumphreys.com to discuss your review further. Thanks, Ben
1/5
GoogleRating only, no written review.
Hi Nick, we don’t have anyone on our system with your name as a client. Please email bena@nicholashumphreys.com to discuss your review further. Thanks, Ben
5/5
GoogleRating only, no written review.
Hi Kim, Thanks for your review!
1/5
GoogleRating only, no written review.
Hi Vernisse, thanks for your review, you left one of our properties almost a year ago. We apologise we haven’t given you the service you were looking for. Should you wish to discuss further please email bena@nicholashumphreys.com
1/5
GoogleRating only, no written review.
5/5
GoogleVery friendly and fast, would reccomend.
Thanks Vladislav!
5/5
GoogleI would like to give a massive thanks to Lewis Meecham For his part in our purchase of our new property in dereham We have bought and sold 7 properties to date with many agents never been as easy as this one Thank you Lewis you are a star will hopefully use you in the future even if it's not local to yourselfPositiveResponsiveness, Professionalism
Thanks Graham for your review!
5/5
GoogleWhat a smooth and easy process! I honestly can’t thank Sam and the team enough for all the fantastic advice and hard work they put in to finding my first home. Couldn’t recommend you more! A*****
Thanks for your review Matt!
5/5
GoogleAgent Aaron provided an excellent service, and has been extremely helpful. I highly recommend this agency to any students looking for a house to rentPositiveResponsiveness, Quality, Professionalism, Value
2/5
GoogleMeh, when i look back on it they tried to pull a fast one on my deposit and also felt like they kinda patronised me because im a student. Id look elsewhere for student lettings Reply: i changed the review the first time because you called me moaning about my genuine feelings towards the service. I left the flat in a cleaner condition than i received it, so dont try to save face online with lies as the place was spotless and photographed as so whereas when we arrived paint was falling off the walls and there was a sewage smell and no sofa (which took months to fix and numerous phone calls) no one wants to email u lol
Hi Keelan, thanks for your review. We do not feel this is a fair comment on the service you had received from us however if you would like to discuss further please email bena@nicholashumphreys.com
1/5
GoogleI left my student property on the 1st september and despite sending countless emails about receiving my deposit back they have not complied, continually sending me conflicting pieces of information. I have contacted the director had no response. Furthermore, the deposit is insured by the TDS which states a deposit must be returned within 10 days and this has not happened. They are very responsive and quick when anything has to do with rent. However when it comes to getting money back from them it is virtually impossible. I am not the only person this has happened to on student boards on facebook, certain names of individuals that work here turn up! They have a reputation of dragging out deposit returns. IF YOU ARE STUDENT DO NOT RENT FROM THEMNegativeResponsiveness, Professionalism
5/5
GoogleI’m a student at the University of east anglia & was really struggling to find a property for myself and friends. I was approached by Lewis at Nicholas Humphreys who had a few property for us to view a stone throw from the UEA. We have just finalised the let & cant wait to move in. A huge thank you to Lewis & Nicholas Humphreys for their professional & quick service.
Hi Jamie, thanks for your review!
2/5
GoogleHave you ever wondered why you can`t leave personal reviews on the agencies website, but read around six 5 star reviews - none of them worse than 5 stars- on their page? I suppose they are not authentic, they are simply fake. Otherwise I would have had the option to leave my own review on their page. They replied all my mails within some hours in the process of payment and contract. After having received my money happily, there was no reply at all anymore. There was so many trouble with the agency that I actually don`t know where to begin with. A wrongly dated contract, wrongly spelled names (both were never changed, even messaging them didn`t change anything). Until today I never got the counter-signed contract back. They send us a new contract for the whole flat trying to cheat on us (making us all reliable in case one Person moves out!! we did not sign it) They didn`t reply to any of my e-mails within the 3 months I lived in Norwich. They announced an annual check for a concrete date and then popped in the flat randomly another day (the agent came in without any clue where to find which room). Let`s see if I will get my desposit back. To summarize, I think they try to make money with the least effort. I think they also made use of my situation as I was in the situation to find a room from abroad, online. Please, just be careful!
Hi Laura, we don’t have anyone on our system with your name as a client. Please email bena@nicholashumphreys.com to discuss your review further. Thanks, Ben
1/5
GoogleI’d like to thank the team at Nicholas Humphreys in Norwich for completely changing my definition of inept. I had low expectations of student letting agencies anyway but was surprised to see that the guys in the Norwich office managed to lower my expectations even further. They truly raised the bar to a new standard in terms of disappointing treatment of tenants. After a rodent infestation at our property Nicholas Humphreys were very reluctant to do almost anything, in fact we had to organise for pest control ourselves and as far as we are aware, the pest control team still haven’t been paid by the letting agency for multiple trips to the property. After venting my frustration in the form of leaving them a one star review on google, in a last ditch attempt to try to get their attention, I was actually contacted by the branch manager only to be informed that I had no right to leave them a review as I apparently wasn’t even one of their tenants, which seems to be their go to response when they have no other answers as you can see from this thread. Additionally trying to salvage any refund of a deposit has been a complete nightmare. I can only assume there is a small black hole that exists in the Dereham road office that exclusively pulls in tenants money and common sense because once it’s gone it seems very difficult to get anything back from them. If anyone can help the guys out there I feel like they’d really appreciate it because I think they’re struggling a little bit.
Dear Ewan, I'm sorry you have not received the best experience. We do not have a branch manager within our office, so I would invite you to email bena@nicholashumphreys.com to discuss this matter further.
1/5
GoogleMy daughter and her friends rent a property through this company in Norwich paying over £2K between them a month. Maintenance not done on the bathroom for over 9 months, fire alarm not checked as required. Never reply to emails or call you back, they just fob you off saying the person dealing is not available. Avoid.NegativeResponsiveness, Professionalism
Hi Dave, I apologise that you’re not receiving the service we pride ourselves upon here at Nicholas Humphreys. If you would like to discuss further please contact bena@nicholashumphreys.com
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
