4/5
Rating only, no written review.

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★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,923 reviews on Google only. Show every review
4/5
Rating only, no written review.
5/5
Staff are very friendly and helpful
1/5
Not responsible for anything and never answer calls and don’t consider the costumer’s requirements unfortunately. Not recommendedNegativeResponsiveness, Quality, Professionalism, Value
1/5
This company is ran by a team of so called professional whom never book appointments in the book , never call back this is from the manager. ASSURED ME OF A VIEWING IN BURTON CONSIDERATING IM A DISABLED MOM TO A BABY. I DROVE UP FROM BHAM , TO FIND NO AGENT OUTSIDE PROPERTY. WHEN CALLED THEY ALL DENIED KNOWLEDGE OF BOOKING. MANAGER STILL HASNT CALLED BACK TO APOLOGISE OR TO REBOOK . BUNCH OF IN CONSIDERATE IMBECILES , DO NOT WASTE YOUR TIME OR MONEY WITH THIS SO CALLED LETTINGS AGENTS.
1/5
I've rented two different properties through this agency and on both occasions they have done whatever they can to keep the deposit when I moved out. Trying to claim for all sorts of fabricated damages. Regardless of who's right or wrong they will always take the landlords side because that's who makes them the most money. Avoid these cowboys at all costs. I'd rather sleep rough on the streets than take another property through these scumbags in suits!!
5/5
When putting in an application to rent a property they handled it both smoothly and efficiently. Great team and happy to help. Greeted with kindness and a refreshing change. Would definitely recommend as all questions answered promptly and felt like speaking to a friend so a lovely team. Many thanksPositiveQuality
5/5
Our tenancy agreement has just finished, we rented a property in Stoke from Nicholas Humphreys for just a little over a year and a half and I have to say I was so pleased with the way the team in Stoke handled all our problems at the house. Unfortunately, the peoperty we decided to rent wasn t in the best of conditions, but such is the market I suppose. We did have a few issues but there was nothing that the team in Stoke wouldn t do to help. Nothing was ever too much to ask, and everytime we had a problem they made sure it got solved as quick as possible. So professional, quick to respond and very helpful. I would recommend them to anyone because we have rented from other agencies before, but Humphreys are by far the best we ever rented with. Becky is such an asset and I always prefered talking go her about any issues as she is so patient and professional. I can t thank her enough for the good job she s doing there.PositiveResponsiveness, Professionalism
5/5
I have been with Nicholas Humphreys now for just over a year. it started off rocky but with Mike taking over the property I have been very pleased, he has answered any questions and faults i have had with the property professionally and efficiently. Emma is an asset to the company! Responsive, Professional and Honest. Since our introduction i feel confident that any future queries or problems will be answered by either of them!PositiveResponsiveness, Professionalism
5/5
I have been renting through them and I can’t say thank you enough for the lovely service and their help. They were there anytime I needed them . They have the best agents. My agent was Emma, am so so happy that I had the opportunity to talk and contact her.She is the most caring person that I have ever meet. I highly recommend @nicholashumpreysburton if you want a safe and pleasant deal. It has been a pleasure to rent through you and thank you for everything!
5/5
I have had fantastic service from Nicholas Humpheys, Burton. The team have dealt with my difficult case in the most professional manor, with special thanks to Matt, on rentals for taking care of both my properties these past 3-4 years. I went on to sell these and was very pleased with the speed and efficiency of the sales team. Great job !PositiveResponsiveness, Quality, Professionalism, Value
5/5
Handled everything brilliantly and were excellent in providing advice on dealing with a landlord who is insanely difficult.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Avoid at all costs!!! The worst agency in stoke! Trying to take my whole deposit for things that were already there! Lived in a very poor state of a property. When the boiler broke in the winter they haven't bother to answer phone calls and emails for whole 2 days! All of the tenants in the house were freezing. The door was broken, and the house was full of mold which they now trying to blame it on us! AVOID AVOID AVOID! MOST OF THEIR 5 STAR REVIEWS ARE FAKE - THEY COME FROM ACCOUNTS WHICH ONLY HAVE 1 REVIEW! THEY MAKE THEMSELVES FAKE ACCOUNTS TO KEEP THEIR AVERAGE RATING HIGH.
Hi Michal. Thank you for taking the time to leave us a review. I am really surprised and disappointed at the comments. We would never knowingly charge you for something that wasn't your fault, or something that had been there when you moved in. I would really like to speak to you regarding this so that I can investigate your allegations properly. Please call me on 01782 898153, or email me rob@nicholashumphreys.com. Many thanks, Rob Butters (Director). Hi Michal, It's 28/7/20 and I haven't heard from you as yet. Please feel free to contact me so that we can resolve and concerns that you may have.
1/5
Was by far the worst experience i could have had while trying to study at my first year in university. Do not use their services and waste your money like i did. (the response from Rob is a joke btw, don't for a second believe the problem was the "differing levels of expectation" about their level of service. For around 3 months in the winter period when it would get quite dark around 6/7pm .We were left without a kitchen light meaning we would use the flash light on our phones to light the kitchen when in use. it took as many months to fix the bathroom fan which in itself was it's own debacle involving the landlords parents coming over and breaking it further. If having a functional light is deemed as a unfair expectation on Nicholas Humphreys then that says everything you need to know about them. Years later i'm still not over just how shockingly poor their service was. personally I've used Student Cribs and the unis own Greenpad service as alternatives and have had positive experiences with both) P.S even 5 years later I think about how truly shocking your service was. If updating my review means 1 more person uses an alternative real estate agent then I'll keep updating till the day I die
Hi Oliver, i'm really sorry to hear that you have been disappointed by the service that we have offered. We do strive to keep both tenants and landlords happy, however this is not always possible with differing levels of expectation. We wish you well in your new home and good luck with your future studies. Regards, Rob (Director) Hi again Oliver. We're quite surprised to see this update, more than 3 years since your tenancy ended. We're sorry that you are still disappointed with events during your tenancy in 2016. We have taken on board any feedback received during our first year of trading (2016) and are confident that many of our processes have been improved from this period, as you may expect from a new company. We wish you well in your future endeavours.
1/5
Where do I even begin. The poor and unreliable service of this agency is unbelievable. The agency is just so "money prioritised" to the extent that they don't care about when you need, they just want to get their money. They were eager to ask us for our termly rent but we lived in a house filled with so many hazards that were not repaired till we left the house, then it got charged off our deposit for damage in the house when the damages were as a result of unfinished jobs caused by the constructor. Our initial move in date was delayed by like 3 months because the agency could not be bothered to tell us that the house was still undergoing renovation. They then assured us that the house will be done up to quality before our move in date, however we moved into a house with no extractor fans in the kitchen or bathroom, windows with broken handles in rooms, and loose wires in sockets, and a huge hole in the roof of the kitchen, we were literally living in a hazardous environment. After persistent calls and requests for these things to be fixed, we were ignored for over 2 years, but of course at the end of the tenancy agreement we paid for those renovations with our deposit. WOULD NEVER RECCOMEND THIS AGENCY TO ANOTHER STUDENT.NegativeResponsiveness, Quality, Professionalism, Value
1/5
Awful experience. Failed to inform us the house we were moving into was being completely renovated meaning we moved in months late. Assured us the house would be done up to the highest of quality yet no extractor fan in the kitchen or bathroom so we had to live with mould and damp walls, the plug sockets weren’t even secured into the wall, half the light switches don’t work and we were dealing with a leaky ceiling months while dodgy tradies were in and out of our house whenever they felt like it doing half a job leaving a mess and not coming back to finish it for weeks. Hole in kitchen ceiling was left for 2 years estate agents make almost no effort to hold landlord accountable for holding up his responsibilities on the tenancy agreement they’re just there to chase you up for money. Also take the dates they give for viewings with a grain of salt as they often either turn up the wrong date or not at all.NegativeQuality, Professionalism, Value
5/5
Rating only, no written review.
Hi Harry, Thanks a lot for the good review! Kind regards Jack
5/5
Rating only, no written review.
Hi Alice, Thank you for the positive review. Kind regards Raj
5/5
Rating only, no written review.
Hi Megan, Thank you so much for the positive review. Kind regards
5/5
Rating only, no written review.
Hi Leah, Thanks for your positive feedback, If tenants were under review you would also get 5*! Kind regards Jack
5/5
Rating only, no written review.
Hi Phoebe, Thanks for the positive review! Kind regards Jack
5/5
Rating only, no written review.
Hi Melissa, Thank you so much for your time taken to post a review Kind regards Jack
5/5
Rating only, no written review.
Hi Tanya Thanks for your 5* review! Kind regards Jack
5/5
Rating only, no written review.
Hi Bolu, Thanks for the positive review Kind regards Jack
5/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.