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★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,923 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Hello James, Please could you contact me with more details and to discuss your review as unfortunately i can not see you listed as a tenant. Many thanks Jennie- Office Manager Jenniferj@nicholashumphreys.com
4/5
GoogleRating only, no written review.
1/5
GoogleThis is an awful estate agent that allows damp and mould to fester in their properties. They refuse to assist their tenants in dealing with such issues. Disgusting!!NegativeProfessionalism
Hi Sam, I can not actually see you listed as one of our tenants. Please could you contact me to discuss the issues mentioned on 01613009180. Thanks Jennie Office Manager
5/5
GoogleCouldn't have been more supportive to both Tenants and Landlord to help make the delivery and installation of large new fridge/freezer successfulPositiveResponsiveness, Professionalism
5/5
GoogleDealing with Dan has been an absolute dream, couldnt have asked for somebody with more knowledge about the local property market. Would definitely recommend.PositiveQuality, Professionalism
5/5
GoogleDelyce has been a very professional and pleasure to work with aswell as very understaning and down to earth. Despite various hurdles in obtaining our tennancy agreement, she has ensured the process has been easy as possible.PositiveResponsiveness, Quality, Professionalism, Value
Hello Oscar, Many thanks for your review- it's very much appreciated. Kind Regards Jennie Office Manager
1/5
GoogleNicholas Humphries has provided a house with unliveable conditions, with large amounts of damp going untreated, leading to childhood asthma returning. After months the issues are still ongoing, with a landlord claiming the issues haven't been passed on to him. Avoid!
Hello Edward, I can not actually see you listed as one of our tenants. Please could you contact me to discuss the issues mentioned on 01613009180. Thanks Jennie Office Manager
1/5
GoogleIf you're not a fan of mould or damp, Nicholas Humphreys is one to avoid. They don't communicate with their tenants and ignore issues brought to their attention. These are disgraceful issues at any time, but especially during a pandemic and when people who rent with them suffer from asthma.NegativeResponsiveness, Quality, Value
Hello Kayleigh, I can not actually see you listed as one of our tenants. Please could you contact me to discuss the issues mentioned on 01613009180. Thanks Jennie Office Manager
1/5
GoogleNicholas Humphreys house tenants in appalling conditions (damp, cold and mouldy), flatly ignore tenants' concerns, are non-responsive and even charge tenants for other people's bills. They do not provide the basics of safe, clean housing that anyone should be able to expect and should be avoided at all costs. An absolutely disgraceful exercise in the exploitation of people's fundamental needs for profit.NegativeResponsiveness, Quality, Professionalism, Value
Hello Harry, I can not actually see you listed as one of our tenants. Please could you contact me to discuss the issues mentioned on 01613009180. Thanks Jennie Office Manager
1/5
GoogleIf you're a tenant DO NOT rent from Nicholas Humphreys. Problems such as damp or even wet walls, and serious mold are in many of the rooms. This is a serious health issue, especially in the middle of winter, and their responsibility to fix. Clearly they also knew about this issue beforehand and hid it. They seem happy to simply blame their tenants and even claim tenants are reponsible for additional payments! Do yourself a favour and avoid this company.NegativeQuality, Professionalism
Hello Adam, I can not actually see you listed as one of our tenants. Please could you contact me to discuss the issues mentioned on 01613009180. Thanks Jennie Office Manager
1/5
GoogleThink my housemate Jav worded our experience perfectly: The property was dirty when we moved in, and we were charged for its "dustiness" when we moved out. Glynne (property manager) was impossible to contact all year (always in meetings! busy woman!), aside from the occasion she badmouthed one of us (an NHS nurse) to her face. We discovered, 9 months into our tenancy, a genuinely smoking, sparking, half-melted plug socket under our kitchen sink which had been overlooked by them and their contracted electrician during inspection, which was causing power cuts and setting off our carbon monoxide alarm. They left our front door open after a house viewing. They did multiple house viewings without letting us know (a legal requirement). They broke our tenancy agreement regarding the process for deposit disputes and still walked away with hundreds of pounds. It took them a MONTH to fix our bathroom lighting after we first reported it as broken. They were generally quite rude and uncommunicative, which was extremely frustrating during the covid pandemic, as our move-out date approached. So, overall, not a positive experience.NegativeResponsiveness, Quality, Value
5/5
GoogleI would like to thank Delyce Odendaal for all of the hard work that she has done to help us as tenants. As far as I can recall she was not originally assigned to our apartment for maintenance and repairs but we had phoned up about certain issues and she then took it upon herself to help us as much as possible so that our experience with Nicholas Humphreys would end on a good note. She has managed to sort many issues very quickly and kept us in the loop with what was happening, giving us step by step updates whenever she heard any news, some of these issues span almost 2 years and she had resolved these in the space of a few weeks. She has resolved issues that have been on the reporting system longer than she has worked there. she has honestly made the last few months in this apartment a lot more bearable thanks to everything now working and looking amazing with an almost full refurbishment in the property. This review does not do all her hard work justice but I would just like to honestly say thank you to Delyce for everything you have done for us and I hope all this work gets you a bonus or a well deserved holiday at the very least All the best, Caleb NelsonPositiveResponsiveness, Professionalism
5/5
GoogleI was looking for a house for 2 people to rent from 1st July 2021 for my daughter and her friend in their final year of Uni and had an excellent experience with this agent. Gary Head was fantastic throughout, excellent communication, speedy responses and answered all of my questions. I was very sorry that I couldn't take the house in the end, as the other guarantors had been put off by bad reviews. To give you some perspective I am also a landlord and rent property in Edinburgh, so I know what to look for when going to a property agent. The property had all the safety certificates, over and above what is legally required in England, and the recent video of the property showed it to be in great condition with tenants currently in residence. Personally , I would have no qualms and not be put off by the bad reviews as I feel it is important to have the conversations and get a feel of the agency for myself. I get very suspicious when I see multiple bad reviews within the same time frame as this could represent malicious spamming. Renting a property is a serious business in terms of money spent by parents and the investment a landlord makes. The safety and experience of tenants is paramount. I will be looking at property to rent with this agent for the next academic year.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleNicholas Humphreys have been letting my properties for a several years now and as a landlord, I really appreciate their smooth and efficient approach. Gary Head always seems to go above and beyond to get the job done and he is backed up by a very diligent support team. Both landlords and tenants will get a great service from the highly professional team and it is a pleasure to recommend them to others. I am extremely grateful to Gary and the team for all their support over the years! Thank you.
Hello Richard, Many thanks for your review- it's very much appreciated. Kind Regards Jennie Office Manager
5/5
GoogleRating only, no written review.
Hi Saskia. Thank you for the feedback. Jovi Nicholas Humphreys Canterbury
5/5
GoogleRating only, no written review.
Thank you Alexandra. Jovi
5/5
GoogleRating only, no written review.
Thanks for the review. Jovi
5/5
GoogleThe whole process was smooth and very responsive.PositiveResponsiveness, Professionalism
Thank you for your review Yahya. Jovi
5/5
GoogleExcellent customer service, the estate agent was always in touch quickly over WhatsApp and the room was exactly as advertised.
Evening Matthew, Thank you for your review. Glad to be of service.
5/5
GoogleJovi has been extremely helpful and patient with us all through the experience of looking for a uni house and we are all for grateful for the help he has given us!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Ashley. Glad to be of help. Jovi
5/5
GoogleSanj was great help organised everything without hesitation and everything asked for was done with great communication. Made me feel really happy and comfortable with my choice and helped me with any enquiries.PositiveResponsiveness
Thank you for your kind review, we are always happy to help!
5/5
GoogleRating only, no written review.
Thank you very much for leaving us a 5-star review. We really appreciate this. We hope that we have been of great service to you. Regards, Nicholas.
5/5
GoogleRating only, no written review.
Dear Jordan, Thank you very much for leaving us a 5 Star Google Review. We are delighted that you are happy with the service we have provided you. Welcome to your new home! Regards, Nicholas.
5/5
GoogleRating only, no written review.
Dear Andy, Thank you for your 5 Star Google review. We are delighted to learn that you are happy with the Fully Managed rental services we have been offering you over the past 18 months. Thank you for your loyalty and continued support. Regards, Nicholas.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
