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★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,923 reviews on Google only. Show every review
5/5
GoogleEveryone at NH has been fantastic and I always feel that they have my best interest at heart. They have shared great advice and respond quickly to any questions that I have. They really do go above and beyond! Thank you for all your support with 49!PositiveResponsiveness, Quality, Professionalism, Value
Hi Jo, Thanks for your review! Your house is great!
5/5
GoogleAmy is a life saver. I emailed her at 7am when I woke up from the sheer cold after my boiler broke in the bleak of midwinter. Before 9am, she had responded that she’d already contacted the landlord and it would be fixed that day. The best agent I’ve ever had. Nicholas Humphries is lucky to have her!
5/5
GoogleSo far communication has been great from Laura and Amy: really responsive, professional, answering all our questions. We've (3 students) secured a place for next year, very happy so far!
5/5
GoogleSuch a helpful team over the phone and in person, genuinely couldn't be happier with my properties. Big thank you to Sam Fryer who was a massive help and made the whole process so much easier. Big Thank you to Amy Fulcher for dealing with us professionally and attending to everything that needed to be done. Super friendly team and always happy to help. Cheers guys :)
Hi Luke, Thanks for your review!
5/5
GoogleWe had a great experience with Nicholas Humphreys. Laura was so helpful providing lots of information with finding our second year house, couldn’t have been kinder. I can’t recommend them enough. Thanks!
5/5
GoogleBen, Laura, Sam and Amy are absolutely excellent. Nicholas Humphreys were my estate agents in a student house a few years ago. I dropped them a message asking if they had any pet friendly properties available and they promptly replied and found a lovely property. They have great customer service and from my experience have always been excellent estate agents. As a student letting with them, they were honest, friendly and flexible. If you are looking for a property, they will do their very best to find exactly what you are looking for.PositiveResponsiveness, Quality, Professionalism, Value
Shani, thank you for your review and being a great tenant!
5/5
GoogleRating only, no written review.
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help!
5/5
GoogleExcellent. Great friendly local company. Highly recommended.
Really pleased we were able to help Mr Mailer!
5/5
GoogleSue and all the team were always helpful and very fast to respond to any issues we had during our tenancy. They went extra mile when we had an issue with heating and they lent us heaters till the issue was fixed.PositiveResponsiveness, Professionalism
Thank you Mrs Hezkial! Our team are delighted to have been at your service and we always try to go that extra mile to help if we can. Best regards
5/5
GoogleRented a property that they managed for the landlord for a year whilst our house that we was buying was being built and I couldn’t fault them at all. Always helpful, understanding and easy to talk to. Would recommend them to anyone who are looking to rent in Wimborne and surrounding areas.PositiveResponsiveness, Quality, Professionalism
Thanks Scott, that's really lovely to hear. All the very best in your new home!
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleDecent estate agents
5/5
GoogleWas trying to get a house after going to different agent and getting let down... They helped me until I found somewhere perfect for me. Cant appreciate them less. THANK YOU FOR BEING A LIFE SAVERSPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTerrible website. Very little information and difficult to find properties to rent/buy. Some of the text on the website overlaps. Not a good first impression I would now use another company based on that.
2/5
GoogleHouse in poor state. Many problems. Safety certificates were out of date. Broken dryer, ovens and freezer that has so far taken months to fix. (Still ongoing).
1/5
GoogleThis was Nicholas humphrys response on my previous review to my criticism of there unfair charge for worn out settee of £300 Damage limitation I think. Guess what., They never responded to my email! Totaly shocking behaviour. You will see my original review further down but here's there reply below It's all about greed and not customer service obviously. Good Afternoon Andrew, Thank you for your feedback, we are sorry to hear that you have not had a positive experience with our services. Please could you email us with details of the properties and outlining all issues so that we can review these and ensure that this issue is completely resolved. Please email us at derbystudents@nicholashumphrey
1/5
GoogleNicholas humphreys were the leting agent for my daughters student let. They clearly do not vet there property's for habitation befor putting them up for rent to young people. My daughter and frends paid all there rent and bills on time but it took nearly a year to replace a split front door. The draft excludeion are still not up to standard which means this property should not be let out as its unfit for human habitation under curent laws. The heating was not capable of heating the house above 16deg c. As a result all my daughters cloths smelt of mold when I moved her out at the end of the tenancy period and to add insult to injury they charged them an extra £300 for a settee that was coming apart at the seams due to average usage the over years. Totally disgusting. The house and garden and state of the fridge were in a poor state when they moved in. It had an illegally built 9"wall non caverty wall extension which obviously had no building controls during the build of the kitchen extension and has never been rectified. I strongly recomend you avoid this estate agent for student rental. I feel my daughter and her friends were taken advantage of by greedy landlords and estate agents.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleWHATEVER YOU DO AVOID THEM AT ALL COSTS! Half of the things they do that they claim are apart of a contract are illegal and they think that their contracts override the law. They prevent you from exercising your legal rights. They try and charge you rent for a property three months in advance for no good reason and when you question it they ignore your emails. The property's are also falsely advertised and you find out about it two weeks before you move in. Also, like to charge you fees that are illegal according to the tenancy fees act and say they are made legal by their abysmal contracts. Not to mention falsifying signature dates on the guarantor agreements that are riddled with spelling mistakes anyway. You'd think they'd be competent enough to get the tenants names right on legal documents, apparently not. Avoid them at all costs, go with Key Properties instead they are lovely.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleRented from Nicholas Humphreys for 2 years. Me and my girlfriend have had a POOR experience with this company and wish we went elsewhere. Stuff like the carpets and windows that were promised for replacement that never happened in over a year off being informed they were getting changed. Also having a very rude member off staff down the phone to us when they wanted to do viewings whilst we were still there when we told them we dont feel it's the right thing to do in the COVID19 time. Simply would avoid this company and rent with someone else. Slow to get house improvements done when needed, but very quick at trying to penny pinch you when your rental agreement is up.
1/5
GoogleAwful experience. My property manager was Elysse, good luck if you have to deal with her she accused me off applying hooks to my property and charged me when ending my tenancy because I hadn’t wrote it on the inventory. Very rude and refused to answer phone calls and only responses via email as during a phone call she was caught out and couldn’t think fast enough as a response. She clearly needs training in how to respect customers and simple manners. Allowed contractors to enter my property when I had asked them not to due to a light being left on once and not even received an apology. When I moved in the sink was blocked and the response was for me to try to unblock it. Very poor service I hope never to deal with Elysse or Nicholas Humphreys again, they have taken advantage of me being a young student tenant and I have felt personally mistreated.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleSo far I've only lived here for 5 months. In that time, after first contacting the company about the issues in the house, most still haven't been fixed. I've had a leaky roof for 5 Month, there's a visible crack in my ceiling and mould is starting to grow around it - im an asthmatic too. I've been told that it's none of the landlords fault but the housing management team, which my information has been passed onto - still have no response from them. The fridge in our flat share is always at 14-18° , our food goes mouldy after a day or so , a great safety hazard. None of the lights are bathroom rated, the front door is broken, We had to replace the lock in the main door because it wasn't safe. It took THREE visits from a contractor to fix a leaky sink and shower. Had cracked tiles upon moving in, in the bathroom. They were "fixed" with sellotape ... imagine that. Almost all of the appliances were faulty upon moving in. There wasn't a thorough check on anything, no safety checks, nothing. After speaking about this issue they responded with " we completed a visual check". Not to mention the hob would trip the entire flat out once being turned on. We have scaffolding outside of the flat, its been there since July and hasn't hasn't used. Turns out someone apparently entered my room, checked the roof and fixed the leak - all unbeknownst to me and anyone in the flat. The leak wasn't fixed , the housing agency didn't know that the scaffolding was there in the first place. The leak is still very much there, it's December time and it's almost actively leaking. May I also mention some of the contractors are inappropriate.NegativeResponsiveness, Quality, Professionalism, Value
2/5
GoogleBased on my daughters experience as a tenant I am of the opinion that they are not the most competent lettings company. Numerous issues since the tenancy commenced in July 2020 and many still not resolved. I'll be happy once my daughters tenancy ends June 2021 as she's moving into more suitable accommodation. I would suggest they undertake a more thorough review of premises prior to letting them in regards to health and safety and basic hygiene.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
