Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAvoid this lettings agent at all costs. This was hands-down the worst renting experience I’ve ever had.
Emails were ignored for weeks, phone calls went unanswered, and when they did finally respond it was usually with excuses or empty promises. Meanwhile, we were left living with serious mould issues that they completely failed to deal with despite repeated complaints and clear evidence. It was unhealthy, stressful, and frankly disgraceful.
To make matters worse, getting our deposit back became another nightmare. After moving out, they dragged the process out for well over a month with little to no communication, despite us constantly chasing them. Every interaction felt like they were hoping we’d just give up.
Completely unprofessional, negligent, and indifferent to tenants once they’ve got your money. I would never rent through them again and strongly recommend others steer clear.
To raise points following the response NH have written underneath my review, I could attach the email in which the lettings manager confirmed the landlord wanted to give us a our deposit back in full which was sent just a week after we moved out, as the property had been left in a better condition than we received it- every room repainted and the place spotlessly clean. I could also attach the email I had to send a month later chasing said money, having had the money removed from the TDS account without our permission and a picture of the call logs where I had to call repeatedly to receive the funds the landlord himself wanted released to us.
I could also attach images of the emails sent regards the mould on multiple occasions, as well as the photos we uploaded to the so called maintenance portal.
This response is just another example of NH not taking responsibility for the poor standard of service they offered us- an apology and an acceptance that you have an abundance of learnings to take from our relationship might have smoothed things over. Instead you have tried to divert the blame for your shoddy management on to us.
As a landlord myself, if I were to find out this is how you treat the tenants I would be pulling my property from your management ASAP!
Terri · 10 June 2026 · Nicholas Humphreys Wimborne
Agent replied · 10 October 2026
Dear Terri Dell,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about your experience with Nicholas Humphreys.
However, we do need to clarify a key point regarding your deposit. After your tenancy ended, and having occupied the property for several years, the condition it was left in was such that the Tenancy Deposit Scheme (TDS) adjudication awarded the deposit in favour of the landlord. This independent decision by the TDS confirms that the property was not returned in an acceptable state, and that withholding the deposit was justified under their guidelines.
We fully understand that losing a deposit can be frustrating, but as agents managing over 300 properties, we have a clear responsibility to both our tenants and our landlords. A landlord’s investment must be protected, and when a property is damaged or left in poor condition, it is only fair that tenants are held accountable.
Regarding the other points you’ve raised, including maintenance and communication, we take all reports of mould and responsiveness seriously. While we cannot verify the specifics from this review alone, we encourage any tenant to raise issues through our formal complaints process so we can investigate fully.
Kind Regards,
Nicholas Humphreys
★★★★★ 5/5
GoogleGreat experience in letting our home. Emily was amazing; very friendly, helpful and professional. Brilliant communication and service all round. Would highly recommend. Thank you!
Jodie · 10 June 2026 · Nicholas Humphreys Wimborne
Agent replied · 10 October 2026
We are excited to hear about your brilliant experience with Emily. Delighted our communication and service met your expectations perfectly.
★★★★★ 5/5
GoogleA very friendly and helpful team
Daniyal · 10 May 2026 · Nicholas Humphreys Hatfield
Agent replied · 10 October 2026
Thank you for your review and for staying with us Daniyal
Kind regards
Jack Flanagan
★★★★★ 5/5
GoogleI have been dealing with Madison Collingham @ Nicholas Humphreys over the last couple of weeks and I am more than happy what she has done at this moment in time, and one thing I very much like is if she says she's going to do something or ring me back she is true to her word which is totally different to how sometimes thing's had been done in the past so yes I would say Madison is a good asset to the company and I always say the company is only as good as the people who work there so its a 5 Star rating from me. and thank you Madison for doing what you have done and keeping me in the picture at all times.
Christopher · 10 May 2026 · Nicholas Humphreys Burton Upon Trent
Agent replied · 10 October 2026
We are glad to hear Madison provided excellent service. Thank you for recognising her reliability and communication skills.
★★★★★ 5/5
GoogleMadison is new at Burton on Trent branch and has been really good. I just want to thank her for all her help . 👍 …
Karen · 10 May 2026 · Nicholas Humphreys Burton Upon Trent
Agent replied · 10 October 2026
Thank you for recognising Madison's excellent service. We're delighted she has provided such helpful support at our Burton branch.
★★★★★ 5/5
GoogleVery pleased with all the levels of service received from the whole team…..all aspects of the whole property acquisition and management are handled perfectly.
Special mention to Kristie who looks after our properties and tenants for us in a very professional manner….. very attentive and always feeds back information quickly and accurately.
Highly recommended!!
Richard · 10 May 2026 · Nicholas Humphreys Burton Upon Trent
Agent replied · 10 October 2026
Hi Richard
Thank you for your positive feedback!
Kind Regards
NH-Burton
★★★★★ 5/5
GoogleRating only, no written review.
Gemma · 10 May 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Hi Gemma, thank you so much for leaving us a 5-star rating! ⭐️ We really appreciate you taking the time to support the Nicholas Humphreys Stoke-on-Trent team.
We’re proud to offer a friendly, responsive and personal service across property sales and lettings, with specialist knowledge of HMO properties too. It means a lot to know that our service has earned your support.
We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion!
Thanks again, Gemma, we really appreciate it!
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 5/5
GoogleHaving only dealt with Nicolas Humphreys Stoke-on-Trent for a short period of time the service we have received so far has been 10/10. Quick to respond, on the ball and very helpful :)
Hayley · 10 May 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Hi Hayley, thank you so much for your fantastic 5-star review! 😊 We’re really pleased to hear that your experience with Nicholas Humphreys Stoke-on-Trent has been 10/10 so far.
Being quick to respond, proactive and helpful is exactly what we want our clients to experience. Property can move quickly, so being on the ball and keeping communication clear and consistent is really important to us.
At Nicholas Humphreys, we specialise in property sales and lettings, alongside our unique approach to HMO properties, always taking the time to understand what each client needs rather than offering a one-size-fits-all service.
We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion!
Thanks again, Hayley, we really appreciate your kind words and look forward to continuing to help you!
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 5/5
GoogleReally kind and nice staff. Good property
• · 10 May 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Hi Mari, thank you so much for your lovely 5-star review! 😊 We’re really pleased to hear you found the team kind and welcoming, and that you were happy with the property.
At Nicholas Humphreys, we believe finding a home should feel straightforward and positive, with a friendly team on hand to help throughout the process. Whether we’re helping tenants find their next home, supporting landlords with lettings or handling property sales, we always aim to make the experience as easy as possible.
We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion!
Thanks again, Mari, and we hope to see you again in the future!
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 1/5
GoogleI don't know how these guys sell any houses, I've called for about 5 days in a row, no one ever answers the phone. I've emailed, left voice message still no reply. I was interested in a house on new inn lane but if it's this hard to speak to someone I don't think I'm interested anyt
Ian · 10 May 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Hi Ian, thank you for taking the time to leave your feedback. I’m genuinely sorry to hear about your experience when trying to contact us regarding the property on New Inn Lane.
I completely understand your frustration. If you’ve called several times, emailed and left a voicemail without receiving a response, that’s understandably disappointing, and it’s not the level of communication or customer service we aim to provide at Nicholas Humphreys.
We pride ourselves on being approachable, responsive and easy to contact, whether we’re helping someone find a new home, supporting a landlord with a rental property or helping a client sell. We also have a specialist approach to HMO properties, where clear and consistent communication is particularly important.
I’d really appreciate the opportunity to put this right and understand what happened. If you’re still interested in the New Inn Lane property, please feel free to contact the branch and ask for me directly. I’d be more than happy to speak with you personally and help wherever I can.
Thank you again for bringing this to our attention, Ian. Feedback like this gives us the opportunity to improve.
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 5/5
GoogleBought a property from Kevin @ Nicholas Humphreys to rent. 169 Lindfield Road. Absolutely recommend this company. Kept me informed and updated on all proceedings from start to finish. Very knowledgeable and extremely helpful. A pleasure dealing with.
N1dks · 10 May 2026 · Nicholas Humphreys Nottingham
Agent replied · 10 October 2026
Thank you for the review, we're so pleased to hear your had such a great experience with Kev!
★★★★★ 5/5
GooglePurchasing a house currently through Nicholas Humphries which has been incredibly challenging. Clair Clarke has been absolutely fantastic in helping to resolve issues, jumping in on the purchase half way through, she has been instrumental in pushing through and acting as a go between for all parties involved. If Clair was my agent I would be very happy to use Nicholas Humphries again. We found all staff members incredibly friendly, despite a tumultuous start to our purchase.
Tania · 10 May 2026 · Nicholas Humphreys Wimborne
Agent replied · 10 October 2026
Thank you for sharing your experience. Delighted Clair Clarke provided such excellent support throughout your challenging purchase journey.
★★★★★ 5/5
GoogleEmily was lovely to deal with and the whole process was smooth and stress free.
Siobbhan · 10 May 2026 · Nicholas Humphreys Wimborne
Agent replied · 10 October 2026
Thank you for sharing your feedback. Delighted Emily provided smooth, stress-free service throughout the process.
★★★★★ 5/5
GoogleWe’ve had a great experience with Nicholas Humphreys so far! Tabitha was really helpful throughout the whole process, from showing us around the property, helping us get our documents sorted, to picking up the keys. She was always on hand to answer any queries we had, thank you Tabitha! :)
Sophie · 10 May 2026 · Nicholas Humphreys Wimborne
Agent replied · 10 October 2026
Thanks Sophie! Delighted Tabitha provided excellent support throughout your property journey. We appreciate your lovely feedback about her helpfulness.
★★★★★ 5/5
GoogleI can’t speak highly enough of this letting agent . As a tenant it was so refreshing to have people call you back without having to chase, right from my initial enquiry about a property through to moving in .
Tabitha was efficient and extremely helpful right from the viewing of the property I now rent
Thanks to all the staff for making the process of renting as stress free as possible.
Louise · 10 May 2026 · Nicholas Humphreys Wimborne
Agent replied · 10 October 2026
We are overjoyed to hear about your positive experience with Tabitha and our team. Thank you for your kind words.
★★★★★ 5/5
GoogleI would highly recommend these guys. Very welcoming, easy going and helpful. Any questions you have they will answer no problem. Currently going onto our second contract for the next academic year.
Louis · 10 April 2026 · Nicholas Humphreys Canterbury
★★★★★ 5/5
GooglePersonally I am really satisfied with the companies support especially towards students and accommodation. There are many options available all at different price ranges, all over the city so they really have options for everyone. Have been with them for a year and have advanced to a second rental with them for the upcoming academic year. Would definitely recommend Nicholas Humphreys to anyone looking for housing whether that's rental or buying.
Our property agent Dillon Bihal, was a very kind and charismatic person, prioritising our needs and comfort without us needing to say a thing. He is great to work with, very understanding and caring when it comes to details about the properties you are viewing. As well as eager to provide information about any questions you may have.
Aside from their outstanding in-person customer services, they have been a great support over the phone as well. Any time we ring up with an enquiry or an issue there is always someone on the other end of the phone that picks up and is ready to help within seconds. I regret to admit that most of the time, they pick up the phone before I am prepared to speak, it's genuinely a pleasant surprise every time. As well as I have never been put on hold for an endless amount of time like with any other cooperation.
Another person worth mentioning is Rio Dhami, as I have had most experience with him over phonecalls and emails and I am pleased to say, this man has never let me down. I've always left the conversations satisfied and with full understanding of any situation and further steps.
Honestly, the team at this branch has been a great support and I highly recommend them as property agents, especially, the two mentioned above. Renting can be scary however with Nicholas Humphreys just know you're in good hands. This company really prioritises their clients and that shows through every interaction.
Julia · 10 April 2026 · Nicholas Humphreys Canterbury
★★★★★ 5/5
GoogleVery professional and efficient, helpful knowledgeable and friendly, moved quickly when I needed them to, highly recommended.
Andrew · 10 April 2026 · Nicholas Humphreys Canterbury
★★★★★ 2/5
GoogleRented with them for 6.5 years. It really depended on who you dealt with, some were quick and some were really slow. But after I moved out, they did not return my deposit, didn’t respond to my message and no reason was given. I ended up having to raise a claim with the deposit scheme who then returned it.
Yusuf · 10 April 2026 · Nicholas Humphreys Derby
★★★★★ 4/5
GoogleRating only, no written review.
Arik · 10 April 2026 · Nicholas Humphreys Hatfield
Agent replied · 10 October 2026
Thank you for leaving us a positive review.
We would love to know what we could do to earn that extra star to make your experience even better so please get in touch with us on hatfield@nicholashumphreys.com
Kind regards
Jack Flanagan
★★★★★ 4/5
GoogleRating only, no written review.
Shriram · 10 April 2026 · Nicholas Humphreys Hatfield
Agent replied · 10 October 2026
Thank you for leaving us a positive review.
We would love to know what we could do to earn that extra star to make your experience even better so please get in touch with us on hatfield@nicholashumphreys.com
Kind regards
Jack Flanagan
★★★★★ 5/5
GoogleI wholeheartedly recommend Nicholas Humphrey. My experience renting with them has been fantastic; the apartment is beautiful and truly feels like a home. What impressed me most was their exceptional service, they handled a maintenance issue for me quickly and reliably, which showed genuine care. It is a massive relief to know I am with such a professional and responsive team. If you are looking for a great property and top-tier support, Nicholas Humphrey is the team to choose.
Priston · 10 April 2026 · Nicholas Humphreys Hatfield
Agent replied · 10 October 2026
Hi Priston,
Thank you for your review and feedback on what we are doing well. This really helps us to continue to help people in future and to do the best job we possibly can for our tenants.
Kind regards
Jack Flanagan
★★★★★ 5/5
GoogleMy apartment was gotten with Nicholas Humphrey, it was super smooth and I will definitely be using them again.
Mercy · 10 April 2026 · Nicholas Humphreys Hatfield
Agent replied · 10 October 2026
Hi Mercy,
Thank you for your review and for staying with Nicholas Humphreys
Kind regards
Jack Flanagan
★★★★★ 5/5
GoogleHave only heard great feedback from people about this real estate Company
Nancy · 10 April 2026 · Nicholas Humphreys Hatfield
Agent replied · 10 October 2026
Thank you so much for your kind words and 5 star review.
We are really pleased to hear you have received such positive feedback about us. It means a lot to our team. If there is ever anything we can help you with in the future, please feel free to get in touch.
Kind regards
Nicholas Humphreys Team
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