Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

★★★★★ 1/5

Google

If you are thinking of renting with Nicholas Humphreys, PLEASE RECONSIDER!! They knowingly let out properties infested with mould and damp, and allow stingy landlords to ignore repairs for weeks. Obviously, it’s the landlord’s responsibility for repairs but this mould and damp was OBVIOUS within one of our bedrooms and the property was still let out by this greedy letting agency who care more about tricking students into a tenancy agreement from which they can’t escape. There is no care for the tenants from NH. Once you sign a letting agreement there is NO ESCAPE unless you find someone else to take your room. In my case, this will be impossible as I am staying in a room infested with damp and mould. I wish I could rate 0 stars. Look after yourself and choose any of the other student letting agencies in derby. They can’t be worse than this.

Ellie · 1 January 2023 · Nicholas Humphreys Derby

★★★★★ 1/5

Google

THIS AGENCY DOESN'T EVEN DESERVE ONE STAR My housemates and I signed a tenancy agreement earlier on in the year and we moved into the property around September. The summer was spent communicating with numerous different members of staff all of which told us different things. We had a friend pull out of the contract last minute which lead to months and months of debating arguing and advertising a room. We were told we had to pay half rent over summer if we weren’t staying there. Along side my deposit I had paid out over £1000 to the company before I even step foot in the house, only to find on my arrival that the place was dirty and vile. My partners bedside table was full of belongings from a previous tenant and my feet were sticking to the floor. When asked if there was anything else to be done at the property I said that it has not been cleaned, only to be told that it had been cleaned over summer. I have just gotten round to vacuuming and cleaning properly (3 months in, it took me an hour) and it looks infinitely better than when we moved in. We even had an ex tenant come in to collect a parcel and said the place looked so much better than when he lived there because I had cleaned it. Presumably the previous tenants had paid a cleaning fee when they left which clearly has been sat in an account somewhere as I can assure you, no cleaning services were used on this property, and it was an ABSOLUTE insult to my intelligence to be told otherwise. Along side all of this, we have been receiving multiple letters from gas and electric companies for unpaid bills and been threatened with bailiff action, all a result of landlords not paying what they need to. I have no idea why these properties are being rented out when the landlords are not paying for things that need paying for. When we approached the estate agents about this we were told this wasn’t their problem and they were “doing what they could”. Legally, allowing tenants to take on a tenancy that advertises bills as included at a property where the landlord is not paying said bills is false advertisement. Multiple lights have gone out, and the fixtures are fitted into the ceiling making it difficult and dangerous for us to replace especially since there is damp behind the fixtures. We were told that this is a tenant responsibility and that they would not assist us. We were also provided with no utilities and had to purchase the kettle, toaster and microwave ourselves (student let). This was very different to our experience at a property at monkey vs owl where we had all of our utensils and even kitchenware provided in a spotless home (I would highly recommend monkey vs owl instead). We have dealt with at least three different estate agents since we signed the contract (which we were pressurised to sign within a certain time leading us to sign and have no option but to go forward with it) meaning there has been zero consistency and communication often leading to repetition of conversations and zero resolution. All while demanding our rent from us. This estate agents is absolutely appalling and I am genuinely questioning how a company that has such little concern for its young and vulnerable tenants is still allowed to operate. I WILL be attempting to contact higher up at the company until I speak to somebody who will listen. This company is a disgrace

Emily · 1 January 2023 · Nicholas Humphreys Derby

★★★★★ 1/5

Google

DO NOT RENT WITH NICHOLAS HUMPHREYS. House filthy, covered in mould and dirt, and we were told it was cleaned. Floor sticky, black socks after 20 mins of moving in. Presumably charged the last people a cleaning fee and we will probably get charged too. Constantly sent letters of unpaid bills and court warnings even though bills are included. Officers turning up to house about unpaid bills. This is not even close to acceptable living conditions. My sink has been blocked since I moved in. I was told all my rent that I had paid has been sent back, without any explanation, and that I needed to re send it, but it has not been sent back to the same account, despite their claims. Genuinely scary how companies like this put roofs over people’s heads. University students, steer clear. I recommend Monkey vs. Owl, they are much easier to deal with and worth paying a little extra.

Jacob · 1 January 2023 · Nicholas Humphreys Derby

★★★★★ 5/5

Google

I've been very impressed with the service provide by Nicholas Humphreys Estate Agents.

Richard · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Terrible service on renting for a Uni student in Manchester! I wouldn't recommend them. Stay well away!

Chris · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

Have been with Nicholas Humphreys for five years, and am happy with their service, and would recommend them to any Landlord or student

V · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

We found Gary extremely efficient and helpful, he went above and beyond! Will definitely use Nicholas Humphreys again. Thanks

Alasdair · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

Joe, is a lettings superstar! Is a great agent, on it, organised, and would 100% recommend. Thanks loads Joe for all your efforts with my house year after year. Cheers Toby

Toby · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

First time renting out a house and honestly can’t thank this agency enough. They have been so helpful with everything it’s been brilliant. A lad called Sean has been on hand whenever we’ve needed him and always willing to help and understand what we are asking 👍 …

Max · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

They rented us a house that was infested with mice, not to mention the 100 other issues we've had to deal with. You also get very little in the way of customer support without being VERY persistent.

Aramys#2 · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

I had problems with Nicholas Humphreys for my entire tenancy. The house was extremely damp when we moved in and they said it would be fixed - it was not. They tried to make out that it was our fault and did nothing to fix the situation so I was living in really horrible damp and mouldy conditions. I have friends who have had similar experiences to this. Edit: 2 years later and they have still not removed me from their system. I get emails about my old house all of the time. Please Take Me Off Your System. I do not live there anymore!!! AND PLEASE FIX THE RODENT PROBLEM AND BROKEN THINGS for the people living in my old house!!! Glynne (the estate agent and our property manager) still haunts my sleep. I hope she still isn't treating people they way she treated us during our tenancy.

Amie · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Very poor communication. We've been trying to organise a settlement with a deposit dispute for a long time but have had zero response. Had numerous issues while living there and only a handful were taken seriously or listened to. Would definitely avoid.

Matthew · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Avoid. Myself and my girlfriend were super excited to view a flat in Chorlton to later find out that the flat advertised on the site was a completely different flat altogether. The staff at Nicholas Humphreys knew this and had 5 days to tell us/rectify the issue but they couldn’t be bothered. Waste. Of. Time.

AP · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

Nicholas Humphreys are a first class management agency. They were advertising our 5 bed student property and let it within days of it being advertised. I've been dealing with Patrick. He is one of the most courteous, professional agents I've dealt with in a long time. Nothing was too big of an ask. Thanks again for your hard work. I would definitely recommend Nicholas Humphreys.

Ryan · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

Nicholas Humphreys in Fallowfield have been looking after my student HMOs for around 5 years since I moved to Sweden. I was really worried about emigrating but having NH on my team has made this pretty painless and the service they provide just seems to get better each year! I've worked with a couple of different property managers and both have been amazing. They seem to take real pride in their work and go out of their way to make me feel at ease about by properties. I seriously can't recommend these guys enough and having worked with a number of different agant's over the past 10 years, NH are definitely the best! :) Thank you!

Steve · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

Asked to book a second house viewing yesterday, and Patrick Smith got back to me immediatley and was able to book us in for the next day. No issues at all and Patrick was very professional and accommodating. Excited to move into the house later this year!

Reuben · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 1/5

Google

Avoid at all costs. Very bad communication, couldn’t even tell us our landlords name. Charged us £50 just to take the house off their website and an additional £400 deposit which they would not confirm was going through a proper deposit protection scheme. Sent out the wrong contract for the house asking for an extended employment history and other bits inappropriately personal information about guarantors. Once we flagged this they said ‘oh sorry wrong form we don’t need any of that information’ which is especially suspicious. Impossible to back out once the process has started. If you ring them you’ll be speaking to an 18 y/o who’s never done any form of customer service in their life. Lied about the contents of the house and that it would be cleaned before tenancy started, now we have a mouse/rat infestation and had to practically beg for the black mould in the bathroom to be removed.

W · 1 January 2023 · Nicholas Humphreys Manchester

★★★★★ 5/5

Google

Excellent customer service, very satisfied.

Isla · 1 January 2023 · Nicholas Humphreys Canterbury

★★★★★ 5/5

Google

Couldn’t recommend this company enough. Jovi has been so helpful throughout this whole process, he really went above and beyond to help me out. I really appreciate how kind and and understanding he is! Overall 10/10PositiveResponsiveness, Quality, Professionalism, Value

Zoe · 1 January 2023 · Nicholas Humphreys Canterbury

★★★★★ 5/5

Google

Highly recommend! Jovi has been so incredibly helpful and responds right away if we have any problems in the house. Looks after student tenants very well :))

Lyla · 1 January 2023 · Nicholas Humphreys Canterbury

★★★★★ 5/5

Google

AMAZING EXPERIENCE. i would highly recommend this group and their professionalism. I am a student from Canada, and they went out of their way to find me a place to live upon my arrival to the UK. They made the process very easy and informed me about ins and outs of the Uk rental procedure. They are very professional and helpful. DONT HESITATE TO USE THEIR SERVICES!PositiveResponsiveness, Quality, Professionalism, Value

Raechel · 1 January 2023 · Nicholas Humphreys Canterbury

★★★★★ 5/5

Google

Had a problem with our heating at the property we were renting under Nicholas Humphreys. As university students this can be stressful and scary especially when the temperature outside is already so low during the winter period. However we had great responses and communication from the estate agent, who was in constant contact with us and the landlords. Together they were able to fix the issue within a matter of a couple of days (minus weekend disruptions due to the boiler company being closed). We were kept updated on the issue of the boiler and it was fixed as soon as physically possible.PositiveResponsiveness, Quality, Professionalism

Humera · 1 January 2023 · Nicholas Humphreys Canterbury

★★★★★ 5/5

Google

Have been living in a property with NH since July and have had the best experience renting since being at Uni for 3 years. I don’t think I could recommend them enough to students especially. They really take the effort to care for their tenants. Considering the bad luck I’ve had with student renting in the past I am 100% going to be looking to use NH again for my final year. I highly suggest looking into their properties if you’re looking for a professional and affordable estate agent to rent with!PositiveResponsiveness, Quality, Professionalism, Value

Ben · 1 January 2023 · Nicholas Humphreys Canterbury

★★★★★ 1/5

Google

Rating only, no written review.

Rahul · 1 January 2023 · Nicholas Humphreys Sheffield West