★★★★★ 5/5
GoogleShelley Williams has been so helpful and responsive with every little query I have had! She has helped my son and his friends secure their final year student house and been on hand to answer all of our questions promptly and thoroughly. Although they haven’t moved in yet I’m sure Shelley will continue to help whenever the need arises. I find her personable and professional- the perfect combination.
Louise · 1 January 2023 · Nicholas Humphreys Nottingham
Agent replied · 31 December 2024
Dear Louise,
Thank you for your excellent feedback.
We are delighted to hear that you have had a positive experience with our colleague, Shelley, who is looking forward to welcoming your son and his friends to the property in the Summer.
Kind regards,
Nicholas Humphreys Nottingham
★★★★★ 5/5
Googlewe dealt with William for student lets at Nottingham - and he was always really helpful and prompt. We let via NH for 2 years and have only positive things to say - we wish William had managed the property as well. Shelley was also really helpful when we had an issue on move out.
Brigitte · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNicholas Humphreys is by far the best when it comes to student housing! David has been such a great help with everything and all responses from him have been quick and extremely helpful! I would certainly recommend using them and if so, ask for David Pike as you won’t come accross someone as reliable and proffesional as him!
Varon · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 1/5
GoogleApologies for the short story but I honestly can't understand how anyone can rate this company more than one star. I had a tennacy with them which was an absolute nightmare from start to finish. We discovered the property on Allington Avenue had an open sewer that would leak into the basement when it rained creating a draft amongst countless other issues such as mould/ bathroom flooding etc. Over the course of the year our property manager david Pike did very little to assist us. For instance an occasion where there was a leakage in the ceiling directly above another tenants bed taking almost two months to get a contractor out to resolve. It took me emailing them that i had no option but to take it further for just one problem to be solved. What had taken 2 months of ignored emails was followed up by a call less than 5 minutes after i notified them of my intention to seek legal counsel.
But wait it gets worse. At the end of our time at the house we left the house in a clean condition with all seven tenants deep cleaning their rooms and communal areas. The shower room however was extremely difficult to be cleaned without professional chemicals due to the degree of mess the contractor had left in tearing apart the shower to resolve the flooding. Like Diagon alley, David pike’s lines of contact miraculously and promptly opened to inform us we had to pay over £500 for a deep clean alone amongst various other unjustified costs such as a leaf being in the room as the window was slightly open. We all know that student lettings can be stringent with the deposit but this was absolutely absurd.
My advice to other tenants when dealing with these vultures . You have a contract with them they are obliged to honour as you do each time you pay your rent. Contact them in writing (email etc) to ensure there is a paper trail of your conversations. Demand they give you a timeline of the repair should be completed so you can press them when they inevitably miss these deadlines with useless excuses. Mistakes happen but If they miss the deadline more than once go straight to the council and make them aware should adequate reasoning not be given. These people are charlatans who sweat when someone actually reads the contract.
Al · 1 January 2023 · Nicholas Humphreys Nottingham
Agent replied · 31 December 2024
Thank you for your feedback. It is disappointing to hear about your experience with our Nottingham branch, as we take all reviews and feedback, positive or negative, on board with a view to constantly improving the service we provide.
Please be advised that the contents of your review has been noted and I have investigated the points raised. Unfortunately, the leaks in question were not straight forward or routine repairs. Despite this, communication was constantly provided throughout this period through our maintenance portal, FixFlo, however, it is important to note that this would have only been received by the reporting occupier. The leak from the bathroom was fully repaired over the Christmas break in an attempt to provide minimal disruption to yourselves, as the contractor deemed it necessary to pull up the flooring first and in order to allow the affected area to dry out. The reporting occupier was made aware of the plan prior to remedial action being taken. The leak from the roof was only present during extreme rainfall and as such, the roof tiles surrounding this area were promptly replaced. Regrettably, the leak did re-occur for reasons unbeknown to the contractor which caused a delay to the leak being fully repaired.
Nicholas Humphreys can only act on behalf of the necessary works completed by our contractors/cleaners at the end of a tenancy. We did advise at the end of tenancy that you are fully entitled to challenge any deposit deductions made, if of course you disagree to the proposed deductions. This being done via the relevant tenancy deposit scheme, however, you chose to accept the charges without wishing to take this further. (This following evidence being provided to yourselves from the checkout inspection and contractor/cleaning invoices).
If you wish to discuss this further, please email myself at the following address. williamy@nicholashumphreys.com;
Kind regards,
Will
★★★★★ 5/5
GoogleDanielle is a brilliant property manager, she respond to my question quickly and helped with everything I need. She absolutely understand the client's needs and helped. If you want to find any student accommodation or property, I'd recommend Nicholas Humphreys:)
Hoi · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 1/5
GoogleAwful experience with these and it’s only been 2 months, property had evidently not had cleaners in prior to our moving in as the place was filthy and full of mould. Our living room window had no curtain when we moved in which we have chased up to no avail. Windows we’re broken when we moved in that we had to wait to get fixed. Fuses trip when we have more than 2 appliances on at a time. Some radiators don’t turn off. Had a gas leak and not to mention rude and patronising staff. Avoid at all costs.
Kaianne · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleDanielle was super! She responded so quickly, and patiently answered any questions we had about renting our new student accommodation. She was bubbly and chatty when we met her in person! The whole process was made easy. Would highly recommend!!!
Hollie · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleShelley Williams is the best property manager any tenant can ask for. It was the first time ever I was renting a property which meant I had A LOT of questions. During my tenancy, Shelly has patiently answered all of my queries. She has also addressed all of my reports (such as asking for a bulb change) quickly and successfully. My confidence in Shelly's property management skills is one of the reasons I decided to sign a contract for next year.
Maria · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNicholas Humphreys have always been great to me and my housemates. Our estate agent Shelley is very helpful and always quick ro respond to anything we need. I could not recommend Shelley and Nicholas Humphreys more to other student tenants!
Konstantinos · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleI’ve been using NH as the managing agents for my properties for a decade now. I’d initially dealt with Dan and later had good communication with Jonathan. Currently, my properties are managed by David. The service I have received throughout has been very good and I know my properties are in good hands, from managing these on a day to day basis, right through to ensuring they always comply with ongoing changes to any laws and regulations within the lettings industry. I have and continue to recommend NH for these services.
Naveed · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleDanielle became our Property Manager last year. She is always ready and willing to help with issues that occur and shows a genuine interest in the welfare of the tenants and condition of the houses. It must have been a steep learning curve but one she has faced with enthusiasm. I'm sure she will grow from strength to strength over time becoming a key member of the team whose input is valued.
Jane · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleWe have been very lucky to have Danielle Speirs as our property manager, who has been so efficient and helpful with us, and goes the extra mile to make sure we are treated as valued tenants. We really appreciate how quickly Danielle responds to our emails and maintenance issues, and she always keeps us in the loop regarding updates on our property. Thank you very much for your great work- would highly recommend!
Katy · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleDanielle was amazing, she helped me to find the property when I got lost and was very patient giving directions. When viewing the property she answered all of my questions about the building and the room/kitchen that helped me to decide if I was going to take the property.
The company was very professional and they immediately emailed me the tenancy agreement and tenancy deposit scheme information.
Zia · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleI had a positive experience with Danielle who helped us sort out student housing out. We had a lot of questions during this time and a few requests to alter certain things which she dealt with exceptionally and always replied very promptly. It was a good experience with a lot of valuable communication
Charlotte · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNicholas Humphreys ensured my third year accommodation was easy and not a hassle!
David was excellent in being flexible for key collection and sorting out house issues promptly and/or with good communication.
Examples:
Window was broken, David kept communication on situation and it was sorted within 48 hours from calling.
Washing machine started flooding - David called out an engineer same day.
Apart from that there were very few issues regarding the houses. The check out process was smooth and they didn’t attempt to make silly deposit charges like I’ve experienced with other agency’s.
Couldn’t have asked for a better experience
Taya · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleDanielle was absolutely brilliant with helping my friends and I find a student home for next year. We viewed quite a few houses but Danielle made the whole process so much easier and helped us find a place that was affordable, spacious and near our lecture halls. She replied quickly and was always organised and had the details of every house we visited which made my friends and I feel extremely reassured throughout the whole process. Along with this, she was really friendly, easy to talk to and approachable, and we had no problems at all when working together with her and the company.
Chloe · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleDavid Pike was my property manager at Nicholas Humphreys and I can honestly say he was fantastic in helping me as a tenant and rectified quickly any issues I had with my rented property. He was always extremely courteous and respectful irrespective how small the problem may have been.
Overall my dealings with Nicholas Humphreys during the 5 years I dealt with them were always very positive, especially David who looked after me and the property with the professionalism one came to expect from all Nicholas Humphrey's employees.
Thank you David, much appreciated
Tosca · 1 January 2023 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleExcellent service and they made the process very easy. Sam is a top notch geezer
I · 1 January 2023 · Nicholas Humphreys Norwich
Agent replied · 31 December 2024
Hi Shaba, Thanks for your review and such kind words about our colleague Sam. We cant wait for you to move into your new home next academic year!
★★★★★ 5/5
GoogleMeghan is probably the most helpful, charming and informative estate agents I’ve ever had the privilege of meeting. A true testament to the Nicholas Humphreys agency.
Cameron · 1 January 2023 · Nicholas Humphreys Norwich
★★★★★ 5/5
GoogleI am a university student that had some personal problems meaning I needed to find a replacement tenant for the house I had already agreed to stay in. So after reaching out to Amy Fulcher, who was in charge of the particular property I was staying in, she helped me through the process and was very easy to communicate with. I would definitely recommend this agency as there customer service is excellent and they made my life as easy as possible.
Gabby · 1 January 2023 · Nicholas Humphreys Norwich
★★★★★ 5/5
GoogleAs a Landlord I was struggling to find student tenants for my HMO so approached two Norwich letting agents. Humphreys offered the most flexible service for finding tenants (I wanted to continue to manage the letting as a private landlird), took care with photos and house descriptions. Megan was an absolute star keeping with communication and finding individual tenants who all seem great, like minded people, . The fee was very reasonable. As a comparison the other agent quoted a fee twice that of Humphreys but after 4 months found zero potential tenants.
I have no hesitation in recommending Humphreys to other landlords and to students.
Jenni · 1 January 2023 · Nicholas Humphreys Norwich
★★★★★ 5/5
GoogleRating only, no written review.
Stephan · 1 January 2023 · Nicholas Humphreys Wimborne
Agent replied · 31 December 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help!
★★★★★ 5/5
GoogleRating only, no written review.
Dave · 1 January 2023 · Nicholas Humphreys Wimborne
Agent replied · 31 December 2024
Dear Dave,
Thank you for the 5 Star review i will pas this onto our team.
Kind Regards
Team H&B
★★★★★ 5/5
GoogleLovely people, always happy to help out and sort out any problems quickly
Jenna · 1 January 2023 · Nicholas Humphreys Wimborne
Agent replied · 31 December 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help!
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