5/5
The team at Nicholas Humphreys Durham are great - incredibly knowledgeable and friendly. I’d highly recommend their services to anyone looking to buy, sell or let a property.
Agent replied · 31 December 2024
Thanks very much, Nicola!

Trusted Agent profile
Verified
★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,923 reviews on Google only. Show every review
5/5
The team at Nicholas Humphreys Durham are great - incredibly knowledgeable and friendly. I’d highly recommend their services to anyone looking to buy, sell or let a property.
Thanks very much, Nicola!
1/5
Advise students to stay away from this letting agency. They are extremely slow at replying, unless it is a viewing (in which case they often will just show up, and often not even lock the door despite all tenants being out...). Took the agent seven months to fix a fridge which was showing temperatures of 12 degrees, following which the electrician stated it was illegal to have been fitted in the state it was. They will try and take as much as they can from your deposit, such as charging over £250 in cleaning fees, despite the residency left in an immaculate condition, following the hiring of a private cleaner. The landlord was more efficient at fixing things than NH. Avoid if you can.
5/5
I received excellent service from the outset from the full team, they totally took the stress out of the whole process, and went above and beyond in all aspects. The team are friendly and very knowledgeable of the housing market, I would highly recommend using the company.
Thanks Martin, it was our pleasure!
1/5
If I could give zero stars I would. This estate agents is beyond poor. My housemates and I are second year university students and already we have had to live with mould growing in our rooms, covering clothes and furniture that we have had to throw away. we lived like this for 3 months and became ill with colds, Nicholas Humphreys were extremely unsympathetic and rude to us making us think it was our fault and normal to be living in cold, damp conditions when in fact it was a structural housing issue that caused condensation in rooms and mould to grow. this situation was sorted out after 3 months. secondly we have been living for over a month now with no wifi. there was no fast attempt to resolve this and again began blaming us, only after 3 weeks were we given a 4G box however this ran out after a few days meaning as uni students we couldn't do our work at home and we were using a lot of money on 4G. I can't put into words how awful this place is. for the amount of money we are paying as students I cannot believe they are treating us like this. DO NOT SIGN WITH THESE PEOPLE.
Thanks for your feedback, Florence. We take the points you’ve raised very seriously. As you’ll know, the Managing Director and Lettings Manager have already met with your household about all of the concerns you’ve raised, including supplying and paying for your household’s 4G device while BT was down, and organising for a contractor to look for any structural issues at the property. You’ll also know that the landlord organised for a professional cleaner and had a PPU/PIV anti-condensation unit installed in January after the contractor was unable to find any structural issues that were causing condensation. As we've had very positive communications with your other housemates around these issues, we would like to better understand if there is something in particular we can support you with that you feel has not been resolved. We’re happy to speak on an individual basis if you prefer. As ever, please do continue get in touch with our office if there are any further defects or problems you need to raise; we want to help where we are able.
5/5
My experience with Nicholas Humphreys has been exceptional and professional. The staff are very polite, approachable, and knowledgeable. Their service was prompt and effective, and advice regarding mortgage brokers and solicitors extremely informative and useful. I wholeheartedly recommend them.
Thanks Damon! Hope you guys are enjoying your new home!
5/5
Great support and help by Nicholas in making my shifting smooth. I really appreciate the quick response provided even on bank holidays. Thank you so much. I will definitely prefer Nicholas Humphreys company for my next move.
Dear Vibhu, Welcome to your new home in Sheffield! Thank you very much for the lovely Google review you have left for us. We are delighted to hear that you were happy with the service we provided you. It was a pleasure to assist you. Best wishes and regards, Nicholas
5/5
We have worked with Nicholas Humphreys for nearly 2 years to create video content on some incredible properties that they list. They are great to work with keeping everything easy and efficient and ensure a high standard of work is produced. We look forward to working together in the upcoming years!
Thank you for your review Finley. We are delighted to work with your firm (Media Mavericks) as you represent properties that we have listed for sale very well. We look forward to having a long term working relationship with yourselves. Regards, Nicholas
5/5
Nicholas is a truly exceptional estate agent, a cut above the rest. His qualities would be difficult to list but here are a few that stand out ; his professionalism, knowledge of the home he is selling, his honesty and his human touch . After viewing many a house with various estate agents across Sheffield, I was surprised and dissapointed to find that most were unfamiliar with the home they were selling or the area. Simple questions could not be answered, this unfortunately made house hunting a difficult task. However this changed when I viewed a house with Nicholas. I was impressed with his level of knowledge and the amount of information he knew about the area and home. It was clear to me that Nicholas dedicates a lot of time and effort getting to know the homes he sells. The experience with Nicholas was completely different in comparison to the big name estate agents in Sheffield. He took us on a house tour, no stone was left unturned, every question was answered with zero hesitation, every corner of the house was discussed . The information given was useful, factual and allowed me to make a better informed decision as to whether or not the house was suitable. Fortunately, we decided to go ahead and purchase the house, I can definitely confirm that the level of service during the purchase process was amazing. Nicholas works extremely hard, 7 days a week, late into the evening. Calls are responded too immediately, emails answered professionally and promptly. I would not hesitate to recommend Nicholas . If you are looking to sell a house you are most definitely in good hands, if you are purchasing a house you will be working alongside a trustworthy honest estate agent. I truly feel thankful that we were lucky enough to purchase using Nicholas Humphries. Thank you for making our buying process so wonderfully perfect.
Dear Rashida, Thank you very much for your lovely review. I am delighted to hear that you were happy with the insight I was able to give you when you and your family came to see the house when it was on the market for sale. It is so very important that people are given all the relevant information about a home before they commit to the purchase. I wish you and your family well and hope you enjoy your new home for many years to come. Best wishes and warm regards, Nicholas
5/5
My experience is very good, I needed accommodation quickly and everyone was very willing and sympathetic to my difficult life situation.
Thank you very much for your lovey review Dagmar and welcome to your new home. We are so happy to have received your lovely feedback and we thank you for renting your home through us. Please do not hesitate to contact us if we can ever be of assistance to you. Regards, Nicholas
5/5
I found the landlord highly helpful and professional, would recommend.
Thank you for the review Georgia. Glad to have been of service. Thanks Nicholas Humphreys Team
5/5
Nicholas Humphrey has helped me find a lovely houses with affordable pricing and a great location from my university.
Thank you for the review Dimitri. Glad to have assisted you in your property search. Thank Nicholas Humphreys Team
5/5
Everybody I had contact with was friendly and went above and beyond to help. Problems were fixed quickly. Would recommend to any student looking for housing.
Thank you for the review Rosie. Glad to have been of service to you throughout your stay. Nicholas Humphreys Team
5/5
As a Student it’s not easy finding the perfect balance of where to stay and an environment which is clean well put together and similar to Home, But with my experience i can gladly say Nicholas Humphreys Canterbury will and efficiently provide you with a proper renting of property experience
Thank you for your review. Glad to have made your renting experience pleasurable. Thanks Sanj
5/5
Jovi Gill assisted me with my move and was very helpful all the while keeping a good attitude from start to finish! If you happen to cross paths with the man, I hope you have as good a service as I did! Thank you kindly Jovi, you’re a lovely human being! 🙂 …
Thank you for your review. Glad to have provided you with a pleasant service. Thanks Jovi
5/5
Very friendly always received fast responses and solved any of the issues we had very quickly. Definitely recommend if you are looking for somewhere as a student.
Thank you for the review Imogen. We aim to provide a quality service to all our customers. Jovi
5/5
Jovi Gill is exceptionally professional, friendly and honest. It has been pleasure dealing with him - thanks again Jovi!
Thanks for the review Callum. Glad to have been of service. Jovi
5/5
We had struggled to find private student house in Canterbury, but Jovi was more than happy to help. He was able to quickly find us somewhere and sorted the paperwork. Nothing was too much of an ask. During our tenancy, Jovi was quick at responding to messages and made sure everything was done with disruption to us. I would highly recommend them to anyone wanting to move to the area as they have been overall faultless! :)
Thank you for your review Hannah. Glad to have been of service to you. Thanks Jovi
5/5
Had the best experience with Humphrey’s and every member of staff we spoke to in our journey to find our university student housing. Jovi was extremely helpful and went above and beyond in every stage and even drove us back home after the viewing alongside helping us move things into the correct rooms :) Having had experience with other companies for finding accommodation, the service at Humphrey’s is incomparable! 10/10 would recommend to anyone looking to move house for a pleasant and nice experience.
5/5
We had a struggle finding private student accommodation but Nicholas Humphreys, Canterbury were fantastic in helping us in finding a property. By far they have been the best agency i have rented though. They were very quick in responding to issues and made the duration of our tenancy easy. Jovi in particular was fantastic by going out of his way to accommodate us. I would highly recommend them to anyone looking for rentals in the area.
Thank you for your review William. Glad to have been of service to you throughout your Tenancy in Canterbury. Jovi Jovi
1/5
Rating only, no written review.
4/5
Helpful and courteous
1/5
Not a great experience using this estate agency. Lots of talk but not much action when needed, I never felt as though they had our best interests in mind. We rented a student house for 1 year and I would not recommend this to anyone I cared for greatly!
5/5
fantastic and friendly team. excellent communication special thanks to Tarun
Thank you for your review and kind comments Tawfik. It's a pleasure to work with you, and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review. Kind Regards, Tarun Patel
5/5
Nicholas Humphreys have successfully let my student house for several years now even through the 2020 lockdown. They are efficient , pro-active , well-connected with the student sector, easy to get hold of and friendly . I can highly recommend them as letting agents.
Thank you for your review and kind comments Phil. It's a pleasure to work with you, and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review. Kind Regards, Tarun Patel
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.