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★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,923 reviews on Google only. Show every review
1/5
GoogleI couldn't advise anyone of a worse estate agency than NH. One of their properties, 44 Queen Anne Street, was a terrible place to live. The place was riddled with maintenance issues, some of which still remained at the end of our tenancy due to their inaction. Stay away!
1/5
GoogleStarted off really well until we tmstarted reporting maintenance problems. Big chunks of cement kept falling off the roof, 2 years later still not fixed. Fan not working properly in the enclosed bathroom causing mould to build up, again still not fixed. That many more problems reported I can't remember them to list. Told us at the start of this year the landlord wanted to sell which was fair given the current climate. Then communication completely broke down. Went out one day, came back an hour later to find a sold sign on the house. Given the fact we're a family, a little heads up would have been nice. Be more than happy not to deal with these again - nice enough over the phone but too sketchy with poor people skills.
1/5
GoogleDo not rent from here! There are so many problems with our house, none of which have been solved after living here for 4 months. The banister was broken before we moved in, which we were told would be fixed immediately, but have heard nothing more on this. There are stains on the walls and ceilings, mold growing throughout EVERY room, none of the windowsills are secured properly, the drains are constantly blocked, the stove does not work. We were also told that all bills were included in the rent which was NOT the case and have each had to pay an extra £110 a month in bills. The house was not cleaned at all before moving in, I found 6 empty crisp packets scattered around my bedroom alone, and we had a slug infestation! We constantly have bailiffs around for people who haven't lived here in years and Nicholas Humphreys refuses to give a forwarding address. If I could move out immediately I would, this is by far the worst place I have lived in.
1/5
GoogleWorst renting experience ever! I would have give 0 star if I could. The house look fine when we did our house viewing, but after we sign the contract, things just got worse and worse. First, We were not able to move in according to our contract starting dates. They claimed is because they need to clean and double check everything's alright. But the fact is, they did nothing about the house! beds were broken, heating were not working, the house condition was extremely awful !! They haven’t done ANY CLEANINGS. We weren’t able to use the internet for a Month! and no tele was working even though we paid for tv license! Everytime we called them reporting these issue, they just make excuses and not solving those problems. Our shower head was broken as well and we could not take a shower at all. We told them the situation and hope someone could fix it ASAP, they said ' you can take a bath', I mean, who will take baths only for 3 months straight.This is just ridiculous!! Worse case, they lied about 'bills included'. They said all bills are included on the website and contract, but we actually need to pay an extra 24 pounds each week where we already need to pay 90 per week, which is a total scam! I would never ever recommend anyone to rent house through Humphreys.
5/5
GoogleThis is the first time I have used Nicholas Humphreys Stoke for a tenant only find service for our HMO property in Newcastle Under Lyme. The service has been fantastic from start to finish and I will definitely be using their services in the future.
5/5
GoogleWe went to NH in search of a property for me and my friends, which eventually, due to unfortunate circumstances dwindled down to just me and my partner. And I have to say the team were amazing, always ready or help and super responsive. I particularly had amazing experiences with Andrew and a young lady I never got the name off, May have been Kate(one of the front desks next to andrew), she helped us view 3 properties and was a good laugh, made it not feel like a awkward experience and morel like a friendly look around. Same with Andrew. A massive thank you for working with us, even if we ended up not getting a property due to financial issues, you guys were all brilliant
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleSuch an understanding person
Hi Jacob, Thank you so much for the review and we're always happy to help out! Many thanks, Will, Nicholas Humphreys
5/5
GoogleSeamless experience. Always willing to help and fix any problem on the way. Recommended.
Good afternoon Rafael, thank you for your review, we are happy you have enjoyed staying in one of our properties and it has been a pleasure having you as a tenant Kind regards Jack
1/5
GoogleIf you want a agency that is relaxed and leaves you alone to live in the place you pay for this is not the company very prying and causes a lot of stress and makes problems out of nothing if you student there are a lot of other agency's that I would recommend
Hi Carla, you have left this review for Nicholas Humphreys in Hatfield. As we have no record of you on our system, you may need to contact another Nicholas Humphreys office and post the review instead on the correct branch of Nicholas Humphreys as we are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.
1/5
GoogleAvoid going with this agency! We have been left with no heating, hot water, broken washing machine and now no Wi-Fi. I have sent numerous emails, texts and phone calls explaining this is disgusting the way we are being treated! And yet again still no response. It is illegal to leave us with no hot water for longer than 24 hours and it has now almost been a week. It seems like no one is bothered by this as there is no matter of urgency. We were promised the work would start Monday and to my shock no one has been round and it is now Tuesday! If anyone has any advice on how we can take this further please let me know as this is now considered to be hazardous.
Hi Kirsty, unfortunately we do not have any record of you in our Hatfield branch. We would appreciate removing this review and posting this review to the correct branch of Nicholas Humphreys as we are seperate franchises such as Southhampton, Nottingham etc. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.
5/5
GoogleI'm a tenant with Nicholas Humphrey and I mistakenly locked myself out of my room so the next morning they came in with new keys for me very early and that was really good and helpful for me as I didn't have to pay a locksmith to get the door open for me
Hi Precious, Thank you for leaving a review. We will always try our best to help our tenants and provide a friendly service Kind regards Nicholas Humphreys Hatfield
1/5
GoogleTHE WORST & I MEAN THE WORST COMPANY EVER. These people are greedy THIEVES! Loved in a house with my friends during uni @NN and we practically had to sort everything utilities wise ourselves. Lack of care for their tenants and then want to demand money from us a YEAR LATER lying in an email saying our tenancy ended this year when it ended last year. Don’t find your student home with them you will regret it trust me . The landlords they have are terrible. House had mould and the landlords done NOTHING!
Hi, you have left this review for Nicholas Humphreys in Hatfield. There is a seperate Nicholas Humphreys in Northhampton so please could you redirect your review there to the correct branch of Nicholas Humphreys. We are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.
1/5
GoogleWe lived in a property managed by Nicholas Humphrey’s this past year in Southampton, and suffice to say it was a less than satisfactory experience. The only thing consistent about this agency is their consistent lack of communication and disregard for any request you send them regarding the state of the property. On the subject of the state of the property, our arrival into said property did not meet the standards set by the agency themselves in our own tenancy agreement. There were no spare keys for the bedroom doors on our property - a fact only made known to us when somehow one of the doors on our property locked itself and we had to pay out of our own pocket for a locksmith. Perhaps due to the fact that we were mere students renting the property, but the decided lack of care from the agency and feeling of inconvenience we felt at the simplest requests was a running theme throughout the year. It was an unnecessary added stress to our final year at university, and the only time we were shown a modicum of care and attention was, of course, when we were viewing the property and preparing to sign contracts. Overall, it was an awful experience and I would not recommend anyone rent from this frankly lazy and incompetent agency. I would give no stars if I could.
5/5
GoogleA very good place. The handsome guy provided excellent service.
5/5
GoogleJust purchased a buy to let property and must say how Amazed I am by the service provided. From viewing the property to completion it has taken around 10 weeks. Excellent service provide by Victoria & Annie at Nicholas Humphreys. Must also add from all the estate agent firms I have had experience with in the past years Nicholas Humphreys Team have been absolutely brilliant. I highly recommend the sales team and I appreciate there hard work and efficiency on along the process.
5/5
GoogleMy daughter has been renting a student property from Nicholas Humphreys for the last 2 years. She has completed her studies and moved back home now, but the service we’ve received from Bhav and his team at Nicholas Humphreys Southampton has been amazing. Thank you guys for everything you’ve done, you’ve made the whole renting malarkey so much easier for us!!
Dear J, Thank you for your review I will pass on your feedback to the team and it was a pleasure having your daughter live in one of our properties. Kind Regards, Nicholas Humphreys Southampton
1/5
GoogleComplete scammers that rip off students and try to intimidate them. The flat I rented had mushrooms growing that they never did anything about, mould everywhere and rats! Worst year of my life living there. No help at all even when we got environmental health involved. Would never recommend to anyone, even my worst enemy. If I could give 0 stars I would.
2/5
GoogleRating only, no written review.
Dear Stella, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and unfortunately the property you wanted to go ahead with had been let by the landlord therefore we were unable to let the property to you. I do sincerely apologise that we were unable to progress you application further. Kind Regards Nicholas Humphreys Southampton
1/5
GoogleThey don't pick up the phone.
Dear Ben, I am extremely disappointed that you have left a negative review, I have looking into your feedback and our opening hours are 9am till 6pm on this occasion you had called at 6:15pm and left a voicemail regarding loss of house keys. As mentioned on the call to you we do not manage your property therefore your landlord would need to supply you with a key. Kind Regards, Nicholas Humphreys Southampton
1/5
GoogleThis Company is completely inept, inadequate and unhelpful. The service they provide is abissmal, uncoordinated and unprofessional. Don't use them
Dear Joanna, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and as mentioned in our communication to you on the 28th November 2022, your daughter is in a fixed term contract therefore she would still be liable for rent till the end of her contract, having said that we have offered to find a replacement for your daughters contract. Regarding the maintenance issues raised as mentioned on the email with screenshots of your daughters property account no maintenance has been raised so we are unable to comment on this. Kind Regards Nicholas Humphreys Southampton
1/5
Googlelandlords avoid at all costs, very poor management of rental issues. Love to shift blame onto others as opposed to dealing with problems that arise.
Dear Shiva, We have looked into your details and are unable to locate you as a customer of Nicholas Humphreys. Please can you send an email to portswood@nicholashumphreys.com with more detailed explanation and we will get back to you. Kind Regards Nicholas Humphreys Southampton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
