Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

Thank you so much for taking the time to leave this review, it really means a lot. I'll be sure to pass your kind words on to Bradley, who I know takes great pride in keeping our tenants and landlords well looked after. It's great to hear that repairs have been handled promptly and that you've felt kept in the loop throughout. If you ever need anything, please don't hesitate to reach out to the team

Thanks so much for the review!

Thank you so much for this, it genuinely means a lot to us. Stephanie and the team were glad to be able to support you through a difficult time. Please do get in touch if there's ever anything else we can help with.

Thank you so much for your kind review, and for being with us for so many years, it's fantastic to hear you had a great experience throughout your tenancy. I'll pass on your comments to Bradley, who works hard to make sure issues are resolved quickly and communication stays smooth. Wishing you all the best in your new place, and please don't hesitate to get in touch if there's anything we can help with in the future.

Thank you for the kind words, we're really pleased the letting process went smoothly for you. Stephanie will be delighted to hear this; she'll be thrilled you singled her out. Thanks again, and please don't hesitate to get in touch if you need anything.

Thank you for the review!

Steven thank you for your review, I will make sure Steph is thanked!

Thank you for such a thorough and fair review, we really appreciate you taking the time. Bradley, Stephanie and Daniel will all be pleased to hear this, and it's good to know the deposit return went smoothly. We always aim to be as responsive as possible, and we're glad that came through. Best of luck with your next move, and thanks again for being a great tenant.

Thank you for your review Katie!

Thank you so much for this lovely review, it really means a lot to the whole team. Steph will be delighted to hear it; going above and beyond for our landlords is exactly what we aim for. It's great to know your tenants are having a positive experience too. Thanks again for the recommendation, and we look forward to continuing to work with you.

Thank you so much Rebecca for your lovely review! Daniel will be pleased!

Hi Vanusa, Thanks for your review!

Morning Aaron Thankyou for your positive feedback and also the 5 stars! Kind Regards Team - NH

Thank you so much, Abdul! 😊 Six years is a long time, so we really appreciate you taking the time to share your experience with Nicholas Humphreys Stoke. It’s fantastic to hear that you’ve found our service straightforward and easy to use, particularly when it comes to reporting repairs and accessing support. We know that renting a property can sometimes come with unexpected challenges, so having a team that is approachable, understanding and there to help is really important to us. It’s also lovely to hear your comments about our property viewings and the way we represent our homes. We want every customer to feel properly supported, from the initial viewing right through to moving in and beyond. Alongside residential lettings, we specialise in property sales and have a unique approach to HMO properties, working closely with both landlords and tenants to make sure we achieve the right outcome for everyone involved. 🏡 And if you know someone thinking about selling or renting out a property, we’re currently offering £100 in vouchers for successful property referrals. 🎁 If we successfully sell or let a property you refer to us, you’ll receive £100 in vouchers on completion. Thank you again, Abdul, for your continued support and recommendation. It really means a lot to the whole team! 💚 Jess Branch Manager Nicholas Humphreys

Dear Gemma, Thank you for your feedback. We take all reviews seriously and welcome the opportunity to address your concerns directly and transparently. We are genuinely sorry to learn that you feel our service fell short of expectations. However, we must respectfully clarify several inaccuracies in your review to ensure a fair and accurate account of events is available to the public. 1. Deposit Adjudication & TDS System Glitch You state that we "didn't do our job properly" and that this resulted in your mother-in-law receiving nothing from the deposit. This is incorrect. We submitted all required evidence, including check-in and check-out reports, photographic evidence, and invoices, to the Tenancy Deposit Scheme (TDS) portal within the required timescales. The adjudicator's decision to award the full deposit to the tenant was based on an error by TDS, not by Nicholas Humphreys. Upon receiving the decision, we immediately contacted TDS and were informed that a system glitch on their portal had prevented our submitted evidence from being visible to the adjudicator. This was confirmed by a TDS Resolution Executive during a telephone call on 16th June 2026, which lasted over 20 minutes and is recorded in our call logs. To rectify this, we have since: Raised a formal complaint with TDS regarding their system failure. Submitted a formal request for an adjudication review, challenging their decision on the grounds of an 'error in fact'. Copied you into all correspondence with TDS for full transparency. This matter is now with the TDS Reviews Team, and we remain confident that once they properly consider the evidence we originally submitted, a fair decision will be reached. 2. Rental Payments You refer to a period of four months where no payment was made. We acknowledge that there were delays in rental payments during the tenancy, which we apologise for. However, we must clarify that these delays were not due to funds being withheld or misappropriated by Nicholas Humphreys. When you raised this matter, we investigated thoroughly and provided you with full statements and reconciliation of all payments. Any outstanding amounts were promptly paid to your mother-in-law once identified. At no point did we act improperly or attempt to conceal information. Our response to your queries was focused on resolving the matter, not on being defensive, and we are sorry if it was perceived otherwise. 3. Commitment to Service We understand the frustration caused by both the rental payment delays and the TDS adjudication outcome. However, we believe it is important to distinguish between issues within our control and those caused by third-party systems. We have acted diligently throughout this process, chased TDS relentlessly on your behalf, and kept you informed at every stage. We are disappointed that you feel compelled to leave a one-star review based on matters that were either outside our control or have since been addressed. We remain committed to resolving the deposit dispute and will continue to provide you with updates as they arise. If you would like to discuss this further, please do not hesitate to contact me directly. Yours sincerely, Nicholas Humphreys Wimborne

Hello, Many thanks for the glowing review!

Hello, Many thanks for the positive review!

Many thanks for positive the review, I'll be sure to pass your comments on to Kevin!

Hi Willow, Many thanks for the positive review!

Thank you for the 5* review, Ivy, it is great to hear you received such good service from Kevin

Hi Richard, Many thanks for the lovely 5* review

Many thanks for the lovely 5* review

Hello, Many thanks for the lovely 5* review

Hi, Many thanks for the 5* review