5/5
GoogleWonderful service from Kevin - we could not have asked for a better property manager!
Trusted Agent profile
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Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more
★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
- Nicholas Humphreys Manchester323 Wilmslow Road, M14 6NW547 reviews · 547 on Google (4.2)18 in the last 90 days
- Nicholas Humphreys Nottingham6 Lenton Boulevard, NG7 2ES438 reviews · 438 on Google (4.3)17 in the last 90 days
- Nicholas Humphreys Stoke On Trent42 Piccadilly, ST1 1EG335 reviews · 335 on Google (4.6)10 in the last 90 days
- Nicholas Humphreys Burton Upon Trent183 High Street, Abbey Arcade, DE14 1HN274 reviews · 274 on Google (4.1)1 in the last 90 days
- Nicholas Humphreys Derby15 Friar Gate, DE1 1BU243 reviews · 243 on Google (2.9)6 in the last 90 days
- Nicholas Humphreys Norwich134 Dereham Road, NR2 3AF235 reviews · 234 on Google (4.7)20 in the last 90 days
- Nicholas Humphreys Hatfield82 Great North Road, AL9 5BL172 reviews · 172 on Google (3.8)5 in the last 90 days
- Nicholas Humphreys CanterburyOffice 8, Marshwood Close, CT1 1DX158 reviews · 158 on Google (4.8)23 in the last 90 days
- Nicholas Humphreys WimborneNicholas Humphreys, 2 Park Lane, BH21 1LD120 reviews · 120 on Google (4.5)3 in the last 90 days
- Nicholas Humphreys Sheffield WestOffice G10, The Redlands Business Centre, 3-5 Tapton House Road, S10 5BY93 reviews · 93 on Google (4.8)1 in the last 90 days
- Nicholas Humphreys Portswood (Southampton)49 London Road, SO15 2AD91 reviews · 91 on Google (3.4)1 in the last 90 days
- Nicholas Humphreys NorthamptonNicholas Humphreys, 141 Adnitt Road, NN1 4NH57 reviews · 57 on Google (3.5)5 in the last 90 days
- Nicholas Humphreys DurhamSuite 6a Kingfisher House, St John's Road, DH7 8TZ47 reviews · 47 on Google (3.6)2 in the last 90 days
- Nicholas Humphreys Portsmouth5 Sovereign Gate, 308-314 Commercial Road, PO1 4BL38 reviews · 38 on Google (3.9)0 in the last 90 days
- Nicholas Humphreys Leicester79 Queens Road, LE2 1TT33 reviews · 33 on Google (2.7)0 in the last 90 days
- Nicholas Humphreys Sheffield CityBlades Enterprise Centre, John Street, S2 4SW27 reviews · 27 on Google (4.7)0 in the last 90 days
- Nicholas Humphreys BirminghamLonsdale House, 52 Blucher Street, B1 1QP19 reviews · 19 on Google (4.0)0 in the last 90 days
Reviews on Google
Showing 2,923 reviews on Google only. Show every review
Google5/5
GoogleSpoke to Vanessa in the office, extremely professional and answered all my queries straight away. Very helpful & friendly customer service.
1/5
GoogleTurned up to viewing, were told first come first served so we competed with another group at the viewing and managed to fill out the form first. A week later we get an email that said they tried sending a confirmation email but the email bounced back for an unknown reason so they gave the house to another group without attempting to ring us first to tell us we got the house. We lost out on the house through no error of our own.
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleDealing with Stephanie in lBurton lettings.. She has been very helpful, professional and patient.
5/5
GoogleVery helpful, professional and friendly, helped us find the perfect home and answered all questions we had.
5/5
GoogleHave dealt with Mike Buckland in lettings for many years, until recently when we sold our property, I can highly recommend Mike. He has always been professional, friendly and very helpful.
5/5
GoogleGreat service, quick, reassuring, helpful, informative and personable. Moving is stressful enough but the people at the Burton branch allieviated that trepidation considerably. Thanks to Jackie, Deborah, Kelly, Eileen, keep being excellent!
5/5
GoogleReally professional and warm service provided! They are true team-players and help clients through all the process, answer all questions quickly and communicate between landlord and tenant effectively, highly recommend! Very efficient and dedicated rental agent, communication is timely, answers all questions, a team is providing services to clients and landlords, everything goes smoothly, highly recommended!
5/5
GoogleExcellent service, very helpful.
5/5
GooglePerfectly helpful, and provided an exceptional viewing.
5/5
GoogleGreat local estate agent, with excellent local knowledge, very professional.
5/5
GoogleGreat service and a fantastic team. The manager Nick went above and beyond :)
5/5
GoogleWe have recently dealt with Nicholas Humphreys Estate and Letting agent and they have been fantastic! Very attentive and helpful! Dealt with everything swiftly and we are looking forward to getting into the property. Thankyou again for everything! Jade
5/5
GoogleI've used Nicholas Humphreys letting services for the past 4 years and I would highly recommend there services. I've never had a void with any of the rentals and they've always been on hand should I require any trades recommended. I would encourage any landlords, particularly with Student lets to use NH as the team are fantastic and very responsive.
5/5
GoogleWe are currently selling mine and my partners properties to move in together. I was referred to Chris from Nicholas Humphreys and the whole process has been unreal! My house went up at 8:30am and was sold the next morning with 6 offers. I was kept up to date with everything going on the only thing that could make this better would be a huge chocolate bar on completion 😉 Chris genuinely cares and wants the best outcome for the buyer and seller! 5 stars from me 😃
5/5
GoogleAmazing service. Very patient and helpful with all enquiries.
Agent replied · 31 December 2024
Hi Olivia, thank you for your review and I'm glad you're happy with our service! Many thanks, Will, Nicholas Humphreys
1/5
GoogleThis is worst agency ever…. They charged me for cleaning the whole house when I wanted to end the contract in between, checked with the tenants living in that property now and literally nothing was done… £75 to clean the room which was already been cleaned by me and it’s £75 was charged just for one person… how stupid…I gave my keys on 6th but charged for 12 days rent.. my whole deposit which was £435 is taken and I had to pay extra £105… students be aware they are scammers.
Agent replied · 31 December 2024
Hi Cecilia, Thank you for your feedback however just to clarify the situation, the cleaning you were charged was for your room and a portion of the kitchen which was in a bad state. If you want more evidence of this to explain the charges we are more than happy to send this to you in an email. The reason for the extra charges was due to your rent arrears as you moved out halfway through a month which hadn't been paid for in rent, you also elected to pay your early termination fee from your deposit which we only done to try and help you out and don't typically do this. Kind regards Jack Nicholas Humphreys
5/5
GoogleI had a lovely experience staying in one of his property. He is very understanding and knows how best to handle situations that may arise. I highly recommend this Estate and letting agency.
Agent replied · 31 December 2024
Dear Adaeze, Thank you very much for your lovely 5 Star Google review. We are happy to hear that you had a positive experience whilst renting in one of the properties we manage. Thank you so much for handling your tenancy well during your stay. We wish you and your family well for the future and if we can ever be of assistance to you in the future, please do not hesitate to contact us. Regards, Nicholas & Sue
1/5
GoogleWorst sh... Ever, don't even think to work with them
4/5
GoogleNice and friendly staff . Easy process for renting a house .
1/5
GoogleI’ve dealt with countless estate agencies, for both renting and buying properties, and I hate cliches but - if I could give 0 stars, I’d give -1 to this happy bunch. Nicholas Humphreys Northampton is one of the most poorly organised, unprofessional, condescending, and frustrating estate agencies you will ever deal with. A family run business, with each family member being given glorified titles of ‘directors’ and ‘managers’, when frankly they could barely direct and manage a low budget YouTube video. The Carpenters are a plague in the property industry. I had the misfortune of renting a property through them for a year. We arrived on our tenancy start date 14th July 2022, to find the property had not been cleaned yet, there was plaster around every socket, there were cables hanging down from the ceiling, the cupboards were greasy and yellowed, the oven was filthy and so much more was wrong - I still have the several pictures I sent them. The email was so big, I had to upload the images onto One Drive, as they would not fit onto a normal email. Time went on, and more problems arose. From damp/mould, to a leak through the boiler, which I reported promptly and never got an update as to when someone would be coming out. When I called to check, a few weeks later, Kate Banas informed me someone could come the very next day. I politely informed her I would be away at a wedding and would like to be there - could they come a few days later instead. She said it was fine, but then emailed me later to suggest if the boiler were to ‘get worse’, due to this ‘delay’ that I had apparently caused, I would have to foot the bill. In short, I replied absolutely not - to which she responded rudely as if it were my fault and apparently the delay was caused because of me - even though I had reported the issue weeks ago, and she was only able remember I had reported the boiler issue because I had made the follow-up call, to ask for an update. This email exchange took place over a shared email inbox - which the directors have an overview over, but no one stepped in to say - you know what, that’s not great customer service, Kate. The damp/mould mentioned earlier was always dealt with via email - ‘open the windows and use heating’. The windows were opened daily, and heating was used often. Our laundry was done at a laundromat - we were not actively causing any moisture, but Michael Carpenter did not seem to have the critical thinking skills to think - maybe these tenants are not lying and there is just a lot of moisture in that poorly maintained property. I had many of these exchanges with the Carpenters. At the end of it all, they withheld a lot of my deposit - some of it I agreed with. Other bits, I contested, and some money was taken off after Michael finally agreed. Be wary of this and keep all email threads with this agency. They will also use Kate’s husband, Jacek Banas, to do dodgy work around the house, and then invoice this to the tenant. They will then tell you that he’s cheaper than other quotes, to make it seem like they’re doing you a favour - yes, he is cheaper and for good reason. His work is awful. Poor landlord. Michael decided to be rude and condescending once again via email about the deposit, to which I responded in the same manner. I got a lovely email from his wife - another self-proclaimed DIRECTOR - saying she did not ‘appreciate my tone’. I advised her to speak with her team about tone and customer service, before commenting on mine, as I’d been nothing but polite and cordial to them, until I had those exchanges with her husband and Kate. There were many other things that I do not have the time to go into. The titles that these poor-excuses-for-estate-agents have given themselves, are not worth the paper they are written on. Strange individuals with no people skills, decorum or moral compass. Even if I did love a property in the future, I would not look twice at it, if it were being marketed by these individuals. Stay well clear. They will likely respond to this with lies, and I expect nothing less.
1/5
GoogleAwfully run, dishonest and have no care for tenants whatsoever. Rented a student house through them. House wasn’t cleaned prior to us moving in. One bedroom was uninhabitable for 2 months longer than we were told due to the poor organisation of the company. Cut corners to save money repeatedly. Landlord was unqualified and incapable of doing the work to the house. As shown through the water (and waste) from flushing our toilet coming out of the shower drain which also leaked through the floor onto our fuse box. They also took 3 weeks to even try and fix this properly. controls to the heating was padlocked into a cupboard meaning we couldn’t adjust anything forcing us to spend more on heating than we needed or wanted. Company tried conning us out of our deposit by using photos from a year before we moved into the house as evidence. Thankfully we were able to contest this and we able to get some of our deposit back. Not before 4 months of arguing with the company about their obvious lies. Wouldn’t recommend this company to anyone. If I could rate it worse, I would.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 2016
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: New Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
The British Property Awards
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Nicholas Humphreys
Which Nicholas Humphreys office has the most reviews?
Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
Where are the Nicholas Humphreys offices?
The 17 Nicholas Humphreys offices, by town:
- Birmingham: Lonsdale House, 52 Blucher Street, Birmingham, B1 1QP
- Burton: 183 High Street, Abbey Arcade, Burton, DE14 1HN
- Canterbury: Office 8, Marshwood Close, Canterbury, CT1 1DX
- Derby: 15 Friar Gate, Derby, DE1 1BU
- Durham: Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ
- Hatfield: 82 Great North Road, Hatfield, AL9 5BL
- Leicester: 79 Queens Road, Leicester, LE2 1TT
- Manchester: 323 Wilmslow Road, Manchester, M14 6NW
- Northampton: Nicholas Humphreys, 141 Adnitt Road, Northampton, NN1 4NH
- Norwich: 134 Dereham Road, Norwich, NR2 3AF
- Nottingham: 6 Lenton Boulevard, Nottingham, NG7 2ES
- Portsmouth: 5 Sovereign Gate, 308-314 Commercial Road, Portsmouth, PO1 4BL
- Portswood: 49 London Road, Portswood, SO15 2AD
- Sheffield City: Blades Enterprise Centre, John Street, Sheffield City, S2 4SW
- Sheffield West: Office G10, The Redlands Business Centre, 3-5 Tapton House Road, Sheffield West, S10 5BY
- Stoke On Trent: 42 Piccadilly, Stoke On Trent, ST1 1EG
- Wimborne: Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD
Has Nicholas Humphreys won any awards?
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
