Trusted Agent profile
Verified
★★★★★
2,914 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,911 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Hi Sophia, i can not see you listed as a tenant. I would really appreciate the opportunity to discuss your experience with you directly and better understand what happened. I’d be grateful if you could get in touch with me so we can discuss the matter further and see if there is anything we can do to address your concerns. manchester@nicholashumphreys.com
1/5
GoogleHouse was a state upon moving in. We had mice rats and spiders galore as well as various code violations including a tilted oven and a gas stove blocking the fire door . When it came to moving out I was charged £50 for a mark that was supposedly on my bedroom wall, however the picture they used as evidence was as a different room. Save yourself some money and stress and don’t move in to a property managed by these money hungry, scammers. Also take note of how all the good reviews here are for viewings and not for how well they manage the properties.
Hi Josh, We take feedback like this seriously, and I would really appreciate the opportunity to discuss your experience with you directly and better understand what happened. I’d be grateful if you could get in touch with me so we can discuss the matter further and see if there is anything we can do to address your concerns. manchester@nicholashumphreys.com
5/5
GoogleAmazing experience, they make moving so easy and they help with any problems you have. Would recommend. They’re quick with emails and wonderfully polite.
Thank you for taking the time to leave us such a lovely 5-star review! We’re so pleased to hear that you found the whole process easy and that our team was there to support you whenever you needed us. Providing a friendly, responsive service is really important to us, so it’s fantastic to know that this came across in your experience. We really appreciate your recommendation and wish you all the very best in your new student home! 🏡
5/5
GoogleHighly recommend Tarun and the team.
Thank you so much for your fantastic 5-star review and for recommending Tarun and the team! ⭐⭐⭐⭐⭐ It’s always a pleasure working with you, and we really appreciate your continued trust and support. We’re delighted to hear that you’ve been happy with the service we’ve provided and look forward to continuing to assist you with your property needs in the future. Thank you again for your kind words and recommendation!
3/5
GoogleNot every roommate are decent people. Landlord is harrasing tenant. Room is wet and mole. Less likely to choose again unless don’t have any other choice.
Thank you for taking the time to leave your review. We’re sorry to hear that you feel your experience has not met your expectations. We take all concerns raised by our tenants seriously, particularly those relating to property condition and the way concerns are handled. We always aim to respond to reported issues promptly and work with landlords, contractors and tenants to reach an appropriate resolution. As we have a duty to respect the privacy of all parties, we are unable to discuss the specific circumstances of an individual tenancy or property in a public review. We would, however, welcome the opportunity to discuss your concerns directly and work towards resolving any outstanding issues. Please contact our office so that we can look into the matter further. Kind regards, Nicholas Humphreys Northampton
1/5
GoogleRating only, no written review.
5/5
GoogleI was looking for an accommodation in Canterbury and I was delighted to see the options provided by Nicholas Humphreys team. They were very helpful at finding customised options for me according to my budget and preference. Highly impressed by their professionalism especially of Rio Dhami.
5/5
GoogleMy student house property has been managed by Nicholas Humphreys, for the last three years. I had previously managed the property myself until a change in my circumstance meant that I needed help and support. I have been very happy with the management/ running of the property and the tenant finding services, they offer. If I have a question or an issue, I can always contact the admin/maintenance team and their friendly and helpful service team are always on hand. I can thoroughly recommend Nicholas Humphreys as a management agent for student properties.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleAwful experience. Throughout the whole year any repairs we requested pretty much got ignored. Our bathroom leaked through the ceiling within a month living there and they wanted to charge us to replace the toilet when we had plumbers we knew look at it and telling us that they toilet we originally had was bad as it was. Recently moved out of our student accom and have waited 3 weeks for our deposit only to be told that the month they have to give us it back starts when you request it in the system, despite having spoken to them twice and them not mentioning it at all. I spoke to one of them on the phone last week and mentioned that we had been told we would hear back about our deposit within that week (it was Friday when we spoke) and she made a snarky comment about how it “wasn’t the end of the week yet”. We heard nothing back after that. Just all round bad experience, some staff have been nice and some moments where they have been somewhat helpful but other than that would not go back with them.
1/5
GoogleVery poor response when we needed assistance with problem neighbours who were tenants with Nicholas Humphreys. My emails, messages and requests for a call back were largely ignored. On the odd occasion that I was able to speak to the letting agent I requested updates but heard nothing. Disappointed and would not recommend.
1/5
GooglePlease avoid at all costs. I enquired a few weeks ago about a few houses for our groups on 7 houses in total available. After sending another email i got a response saying only one house was available (even though they were listed online and some even now as available). I asked what is available and I was sent a list of houses, pretty much all of them had different rents than what I saw online and different deposits. When speaking to them they said it depends on where I see the properties. Like none of us understand this, so I can find the same property with the same agent, for cheaper on another website?! They mentioned a part of it is because they offer their bills, unihome bills or no bills and advertise properties randomly on bills. It is so confusing, but why does a property for 2200 have a deposit for like 2700 which i have been told by the university is against the law. Then that same property is online for 2600 or 2550 or 1900 with different deposits. I looked back at the emails and I asked 5 times to view houses with dates and they NEVER confirmed. I called the office recently to find out more and I spoke to somebody there who shut me down saying that everything was taken when they are still showing houses to people I knew! We are students who needed a property. They are taking advantage of this by listing properties with confusing rents to try to scam and I am sure they want to charge as much as possible and its clear they arent responding to our group because they either know they are scamming students or are just confused with what htey are doing.
1/5
GoogleAvoid this letting agency. I very rarely write reviews, but I am writing this to save others time after the very poor experience I had with this firm. I was looking to rent a property in Hemel Hempstead and reached out to agencies and private landlords; every single one offered video viewings, except this agency declined my request for a video viewing. And due to the short window for me to find a property in the area, I was obliged to make the 7-hour round trip after the agency agreed with me to view their property on a Saturday. They told me that due to it being outside of our regular hours, we have contacted the landlord, and they have accepted for me to come over to the property at 3 pm on a Saturday. In their email, they provided me with a link to the property's location on Google Maps. I arrived at their Google pin location about 10 minutes before 3 pm and waited in my car for about 20 minutes, and then I began to get slightly suspicious. As I was looking at the advert on my phone, I noticed the property façade did not match what was being advertised. I dialled the number attached to their email. The letting agency doesn't answer, but I managed to reach out to their maintenance team. In case they could provide me with info on what is going on, they simply told me this is the maintenance number, and they told me to wait at the property and told me maybe the agent has multiple viewings and might arrive late, told me to call again if I don't hear back. I also asked about my query regarding the property's façade to the maintenance team, and they simply told me, "The pictures do not match the house's façade as shown on Google Maps street view, because the property was renovated..." I told them I am standing outside the property, and the street view images match exactly what I am staring at, so that means the property address provided was incorrect. I waited until 3:30 pm, nobody showed up, and I dialled the number again. The maintenance team said they would call their manager and sort it out. They rang me back and told me, "Oops, apparently, the landlord must have forgotten they had a viewing"... Very frustrated, I had to make the 3.5-hour drive back home and waited until Monday to email and ring the team and demand what on earth went wrong. They said the following: (We took a chance with booking a viewing on the weekend with a landlord when our office was not open as we wanted to give you the opportunity to view the house. Unfortunately the viewing did not go as planned and we have learnt from our mistakes and will not be doing this again.), This is showing very poor communication between the agency and the landlord. If you are wondering why I didn't ask for the landlord's phone number, I was simply abiding by data protection regulations / GDPR, and I left my full trust in the team and the emails in writing. I enquired once again regarding the façade situation; they also mentioned exactly what the maintenance team said, because "the house underwent renovations so the images on street view do not match what I am seeing" As a reminder, I was standing outside the property, and even took a picture before leaving, and sent it to the team, I thought perhaps its a typo or an error in their address, so I check for the property on both Onthemarket.com and Rightmove, and the addresses/google coordinates match. Half an hour later, they provide me with a screenshot and the following: "I have attached screen shots of where the house is on the road. I think you were unfortunately at the wrong location as the house is on the end of the street towards the right." So, my question is, why are the property's Google Maps coordinates provided incorrectly before doing a property viewing? They should have double-checked before providing me with a link to the house, or even a What3Words link to the house to help pinpoint things. P.S: As I am writing this review, I am still waiting for their update regarding the video viewing. They have not got back to me; it has been 4 days since their last email and are very rude on the phone.
5/5
GoogleGreat support from Bradley. He was very helpful, understanding, and professional. He listened to our concerns and did his best to find a solution. Thank you for your excellent assistance!
Thank you for the lovely review Lalitha!
5/5
GoogleHelpful and friendly team all round throughout the tenancy and checkout with Daniel was super quick and easy. Thank you!
Thanks Conor! Will pass this onto Dan he will be pleased!
5/5
GoogleI have nothing but good things to say about my experience with Steph, she was extremely helpful and efficient and always willing to help! I really hope she gets the recognition she deserves
Thanks for the lovely review! She will get the recognition for sure!
5/5
GoogleKind heartedly was helped by Daniel Bush regarding an issue with our hoover. He was kind and gracious throughout the emails and helped us out swiftly.
We will pass this on to Daniel thank you very much!
5/5
GoogleDaniel and Steph were very kind and helpful helping me find my new place!
Thanks for you for the review, so pleased to hear that the team have been helpful
5/5
GoogleDidn’t get a property from them but the agent assisting us was one of the loveliest people you’ll ever meet - Steph. She genuinely cares and honestly it’s quite refreshing knowing that the agent actually cares about our wants and needs. She was always honest and transparent and helped wherever she could. For example: she gave us a lift back home after a viewing that was an hour’s walk away. Shame that we didn’t get a property from them as I know Steph would’ve taken good care of us. Nonetheless a wonderful person, 10/10 experience.
Thank you for this, it means a lot that you took the time to review us even though the property didn't work out. Steph will be thrilled to read it; that's exactly the way we want people looked after. Do give us a shout if anything else comes up, we'd love the chance to find you the right place.
5/5
GoogleRating only, no written review.
Thank you so much for the 5-star rating! ⭐😊 We really appreciate you taking the time to support Nicholas Humphreys Stoke. We’re proud to offer a friendly, personal service across property sales and lettings, with a specialist approach to HMOs and a team that’s always happy to help. And if you know someone thinking about selling or renting out a property, we’re currently offering £100 in vouchers for successful property referrals. 🎁 If we sell or let a property you refer to us, you’ll receive £100 in vouchers on completion. Thanks again for your support! 💚 Jess Branch Manager Nicholas Humphreys
5/5
GoogleI had a great experience with Nicholas Humphreys Stoke. The team was friendly, professional, and always happy to answer my questions. Nick was especially helpful throughout the process, making everything clear and straightforward. Communication was quick, and I felt supported from the first viewing onwards. They made finding accommodation much less stressful, and I really appreciate their excellent customer service.
Thank you so much, Hilal! 😊 We’re absolutely delighted to hear that you had such a positive experience with Nicholas Humphreys Stoke. It’s brilliant to know that the team were friendly, professional and always available to answer your questions, and I’ll definitely be passing your lovely comments on to Nick! Finding somewhere to live can feel like a stressful process, so making sure our customers feel supported, informed and listened to from the first viewing onwards is something we really pride ourselves on. Clear communication and honest advice are a huge part of the service we aim to provide. Although lettings are a big part of what we do, we also specialize in property sales and residential lettings, alongside our specialist approach to HMO properties. Our aim is always to understand the individual property and the people involved, rather than taking a one-size-fits-all approach. 🏡 We’re also currently offering **£100 in vouchers for property referrals** 🎁 If you know someone thinking about selling or renting out a property, send them our way! If we successfully sell or let the property, you’ll receive £100 in vouchers on completion. Thank you again, Hilal, for your kind words and recommendation. We really appreciate it! 💚 Jess Branch Manager Nicholas Humphreys
5/5
GoogleThey are super attentive and very quick to reply. Definitely recommend them and am planning to move my other properties to them as well.
Thank you so much, Artur! 😊 We really appreciate you taking the time to leave such a lovely review, and it’s fantastic to hear that you’ve found the team so attentive and quick to respond. Building strong, long-term relationships with our landlords is really important to us. We know how valuable it is to have an agent who is responsive, proactive and genuinely on the ball, particularly when you have multiple properties to manage. Whether it’s residential lettings, property sales or our specialist approach to HMO property, we always aim to provide a service that makes life easier for our clients. We’re absolutely delighted to hear you’re considering moving your other properties over to us too, we’d love to look after them! 🏡💚 And don’t forget, we’re currently offering **£100 in vouchers for property referrals** 🎁 If you know another landlord or property owner thinking about selling or renting out their property, send them our way. If we successfully sell or let the property, you’ll receive £100 in vouchers on completion. Thanks again, Artur, we really appreciate your recommendation and look forward to continuing to work with you! 😊 Jess Branch Manager Nicholas Humphreys
5/5
GoogleGreat service 🤝 …
Thank you so much, Anthony! 🤝😊 We really appreciate you taking the time to leave us a review. It’s fantastic to hear you received great service from the team! At Nicholas Humphreys, we pride ourselves on providing a friendly, honest and personal service, whether you’re selling or renting a property, looking for your next home, or need specialist advice around HMO property and lettings. And if you know someone thinking about selling or renting out a property, don’t forget about our **£100 voucher referral incentive** 🎁 If we successfully sell or let a property you refer to us, we’ll give you £100 in vouchers on completion! Thanks again, Anthony, it’s hugely appreciated! 💚 Jess Branch Manager Nicholas Humphreys
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.
The 17 Nicholas Humphreys offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
