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★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,923 reviews on Google only. Show every review
5/5
GoogleChris at the Stoke branch has been absolutely brilliant getting a sale for my property in a month, after the previous buyers pulled out. He carried out all the viewings taking the extra stress out of it and kept me informed of feedback, really happy and highly recommend Nicholas Humphreys. Thank you for your help!
5/5
GoogleLouise was incredibly kind and helpful throughout our rental search. He answered all our questions and even drove us to viewings, making the process so much easier. Highly recommend!
5/5
GoogleI had a great experience with Simon from the maintenance team. He was incredibly friendly, professional, and went above and beyond to ensure everything was fixed properly.His positive attitude made the whole process stress-free, and they took the time to explain what they were doing. I really appreciate his hard work and dedication. Highly recommend!
1/5
GoogleI had a very disappointing experience with this estate agency. When I first rented a property from them, I was a student. However, I soon realized that Hatfield wasn’t the best option due to the lack of job opportunities, so I wanted to move out. Unfortunately, the agency, particularly an agent named Will and another team member whose name I can’t recall, were completely unhelpful and made the process extremely stressful. They only care about getting you to sign the contract once that’s done, you’re on your own. Despite their initial promises to help me find a replacement tenant, I had to do all the work myself. Even when I found suitable tenants, they rejected them for unreasonable reasons, dragging out the process unnecessarily. Throughout this time, they ignored my calls and refused to acknowledge the issue, causing immense mental pressure just over the rent. This agency lacks professionalism, support, and basic customer service. If you’re a student or tenant looking for fair treatment, I would strongly advise you to avoid them.
Hi Md, Thank you for your feedback. We’re genuinely sorry to hear that you felt unsupported during your tenancy, as we always strive to assist our tenants to the best of our ability. Regarding your request to exit your contract early, we were happy to facilitate this provided a suitable replacement tenant was found. Unfortunately, given the time of year, demand for single rooms in student housing was low, and despite our efforts, we were unable to secure a new tenant. As per the agreement you signed, the responsibility for the rent remained with you for the duration of the tenancy. While we understand this may have led to frustration, the contract was in place to ensure both your rights and those of the landlord, who committed to providing safe and well-maintained accommodation. Throughout your tenancy, we conducted regular inspections and promptly addressed maintenance concerns to uphold these standards. We believe that, had circumstances not required you to leave early, your experience with us would have been more positive. Nonetheless, we appreciate your feedback and regret that you felt dissatisfied. Best regards, Jack Flanagan
1/5
GoogleRating only, no written review.
Thanks for your review; we’re not sure what more we could have done to provide you with a more positive experience. We fully stand by our level of service and professionalism throughout your tenancy. We don’t enjoy having to chase multiple months of arrears and damages, but feel we were more than fair in this regard. We sincerely wish you all the best.
5/5
GoogleHad a great experience with Simon , best person we’ve had to come around to fix our house!!
5/5
GoogleSimon was really helpful and friendly
5/5
GoogleSimon was great, he explained everything he was doing and brought a very positive attitude!
5/5
GoogleSorted quickly and efficiently (Simon)
5/5
GoogleExcellent and efficient service by Simon!
5/5
GoogleEmily is a ray of sunshine. She was so professional and was a delight to deal with. Absolutely amazing lady. Thank you Emily for your compassion and understanding
Hi Zoe, Thank you so much for taking the time to leave such a kind and heartfelt review! We’re thrilled to hear that Emily made such a positive impression on you. She truly is a ray of sunshine, and her compassion, professionalism, and dedication to helping others are qualities we deeply admire. We’ll make sure to pass along your wonderful words to Emily, it will absolutely make her day! It’s feedback like yours that motivates us to continue providing the best experience possible. Thank you again for your kind words, and we look forward to serving you again in the future! Warm regards, Nicholas Humphreys
5/5
GoogleLuis showed us around two amazing places. He is really warm and informative.
5/5
GoogleKevin seemed experienced and reliable when it came to viewings, it was a pleasure.
5/5
GoogleRating only, no written review.
5/5
GoogleKevin was a great help
5/5
GoogleSimon was great lovely dude lotta help
5/5
GoogleRating only, no written review.
5/5
GoogleThe staff have so much to get my move set up as im relocating they haven't amazing
5/5
GoogleI'm simply overwhelmed, I had a viewing and fter that I completed my form same day , got my reference checked same day and I have a got the house. This agency is the best so far. I would recommend them.any day anytime
5/5
GoogleVery friendly guy, fixed the gate with no issues and very polite
5/5
GoogleAmazing! Simon was so helpful! sorted out drain out really well and was really lovely x
5/5
GoogleKevin was very informative, knowledgeable and kind
5/5
GoogleKevin was cool, drove car and was a little late but very useful
5/5
GoogleHelpful and friendly
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
