Trusted Agent profile
Verified
★★★★★
2,926 reviews across 17 offices and 1 platform
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,926 reviews on 1 platform, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,923 reviews on Google only. Show every review
5/5
GoogleWe have been with Nicholas Humphreys for the past 2 years as student tenants and they have been super helpful throughout our time at the property and ensured speedy replies to any enquiries or issues we had. A big thank you to the whole team but in particular to Sahil, Steph and Bradley who have always been a point of contact for us.
Thank you so much Grace for your lovely review, it is very much appreciated!
5/5
GoogleRating only, no written review.
5/5
GoogleGood, helpful and understanding staff, Jovi was considerate and genuine and is a treasure to the company !!
5/5
GoogleAlways great service, Jovi and Josh have helped me through the entirety of my tenancy with any issues I have had! Star employee
1/5
GoogleAbsolutely ridiculous experience with this agency. I was scheduled TWICE for a property viewing, and both times they completely messed it up. Today, I went all the way there AGAIN, only to be told on the spot that they can’t show me the property because “the tenants aren’t agreeing.” Seriously? Why wasn’t I informed earlier? Do they think people have time to waste like this? It’s beyond unprofessional, the lack of communication and basic courtesy is shocking. Never dealing with them again.
Thank you for your feedback. The property you were scheduled to view is managed directly by the landlord, which means we do not have direct contact with the tenants ourselves. While we always provide at least 24 hours’ notice to tenants in properties we manage, in this case, although we informed the landlord of the scheduled viewing, it appears they did not pass this information on to the tenants. As a result, access to the property was unfortunately denied. We sincerely apologise for the inconvenience and the time this may have cost you. Regrettably, this situation was beyond our control. We wish you the best of luck in your property search and in your continued studies. Kind regards, Jack Flanagan
5/5
GoogleWe had a brilliant experience with Jon and Kev at Nicholas Humphreys Nottingham in selling our residential property. From our initial discussion with them through to completion, they were attentive, fair, supportive and incredibly responsive. The photos were brilliant & no doubt critical in garnering the interest on our property; all enquiries were handled in a timely manner; feedback was prompt and you could tell they genuinely cared about getting us the best buyer at the best time but also managed our expectations in the right way... and, miracle of all miracles, we managed to complete our sale within about 6 weeks to ensure our onward purchase went ahead! Must be a record. Couldn't recommend them more!
1/5
GoogleOur new student house with Nicholas Humphreys had a fair amount of dust, cobwebs, and a previous tentants sock. After consulting this with the agency, they told us the house was 'completely habitable'. This seemed as though they were disregarding the situation. Responses from them have been taking longer than 10 days, with follow up emails needed to get a response. EDIT: After 27 days from the initial email, our issue was resolved swiftly by another team member, who sent a clear and satisfactory update on the changes made. NEW EDIT: took 3 months to get a working oven, kitchen was left in a mess after repair, our house flooded during heavy rainstorms and our concerns about this were dismissed, the house clearly had not undergone checks by the agency. Paper was found blocking cracks under the windowsill, and tape was found over the cracks on the windowsill. This meant winters were extremely cold causing the heating to be almost ineffective.
Hi Mia, We are sorry to hear your experience was not as you expected. Please could you email nottinghamadmin@nicholashumphreys.com with details of the issues raised so we can investigate fully for you. Kind Regards, Nicholas Humphreys
1/5
GoogleTerrible service. My Daughter has just taken on a house with this agency, the house is disgustingly dirty and unliveable. After complaining to the agency still nothing has been done. No reply to emails and phone calls. They are totally disinterested even though she's paying rent and cannot live in the property as it a health risk. NOT EVEN WORTH ONE STAR !!!!
5/5
GoogleRating only, no written review.
5/5
GoogleRio was super helpful regarding moving in mine and my friends’ belongings into our new property. He was patient, kind and eager to assist in any way possible and did a very efficient job. Nicholas Humphrey’s have been great in helping us with the renting process and we’re happy to be with such an accommodating company!
5/5
GoogleGreat service and professionalism from nicholashumphreys the entire process has been very accommodating and helpful from their end. Special mention for Rio who helped me and my friends with our moving process.
5/5
GoogleThe early move is was very smooth and they helped a lot with the WiFi voucher
5/5
GoogleNicholas Humphreys Canterbury in every way has been wonderful. As parent of a university student who has been a tenant, Nicholas Humphreys Canterbury has been superb. They speedily and efficiently would respond to any concerns. ALL of the staff are polite, friendly, professional. They respond to any concerns in an equally professional and polite manner. From first meeting with them and throughout the whole academic year, they were consistent in their approach of care. I would highly recommend to parents of students especially. They remained very communicative and so helpful. You can be reassured as they show professionalism and kindness of their tenants. For parents of students, Nicholas Humphreys are very approachable and willing to listen. A welcome thing especially when our students are away from home. Thank you, Nicholas Humphreys Canterbury to ALL of you.
5/5
GoogleI had 5 fantastic years living in a property Let by Nicholas and can honestly say these guys are the best! Nothing was ever too much of a problem and they were always on hand if there was ever a problem
Dear Matthew, Thank you very much for the wonderful review you sent us. We truly appreciate this. We thoroughly enjoyed having you rent with us for the past 5 years and we wish you well in your future endeavours. Best wishes and regards, Nicholas
4/5
GoogleRecently chose to house with Nicholas Humphreys and so far so good. Their team is very understanding and patient with tenants, very polite and reasonable. If you’re a student I’d definitely recommend, saves you a lot of stress.☺️
5/5
Google"Fantastic experience with Jack Flanagan and the team at Nicholas Humphreys. Professional, responsive, and genuinely helpful throughout the tenancy process. Keep up the great work, Jack!"
Thank you so much for the lovely review! It was a real pleasure helping you through the tenancy process. I'm really glad to hear you had a positive experience, that means a lot. If you ever need anything in the future, don’t hesitate to reach out. Wishing you all the best in your new home! Kind regards Jack Flanagan
5/5
GoogleThey are Amazing!!
5/5
GoogleNicholas Humphrey’s have a bad reputation sometimes and i’m sure others have a bad experience but I just wanted to share mine. I lived in caminada house for 2 years with Nicholas Humphrey’s and they were amazing for sorting out maintenance issues. They replaced my bed frame when it split, they replaced my en suite toilet floor when it started getting gross, they fixed the towel rail when it was wobbly and always were helpful. Both times I received my deposit back in full and in good time. If it wasn’t for the increased rent prices in the building I would still be there.
Hi Grace, Thank you for your kind words and for taking the time to share your positive experience with Nicholas Humphreys. We're delighted to hear that you were satisfied with our service and that we were able to effectively address your maintenance issues. Your feedback is greatly appreciated. Wishing you all the best
5/5
GoogleI've been with a few different housing companies and by far Nicholas humphreys are the best one, no messing around things where done soon as a choice was made, never late for a house viewing very polite and helpful I would recommend to other
5/5
GoogleI rented a room through Jack from Nicholas Humphreys Hatfield for a year and had a great experience, everything was smooth from start to finish. The team was professional, responsive, and always helpful with any questions or maintenance issues. Communication was clear, and they made the whole process stress-free. Highly recommend!
Hi Asad, Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that Jack and the team at Nicholas Humphreys Hatfield provided you with a smooth and stress-free rental journey. Your recommendation means a lot to us, and we're always here if you need anything in the future. Wishing you all the best! Warm regards, The Nicholas Humphreys Hatfield Team
5/5
GoogleI am the landlord of a property being managed by Nicolas Humphreys and everything from getting to property on the market, to communication, to managing the property has been exceptional. My agent Laura has been very quick to reply when needed, the requests the tenants have made were resolved quickly and with ease. The whole process was very painless and I’m very pleased. I would recommend using NH to anyone looking to let a property in the area.
Dear Andy, Thank you for your fantastic feedback and the full 5 stars! We're thrilled to hear your experience with Laura and our team has been exceptional. At Nicholas Humphreys, we strive to provide a seamless service for both landlords and tenants. Your recommendation means a lot to us. We look forward to continuing our successful partnership. Warm regards, Nicholas Humphreys
1/5
GoogleHonestly shocked any of the employees have jobs here. Myself and multiple other people I know have not had good experiences. One employee will tell you one thing, then another employee will say what you were told was wrong and tell you something different. The communication is awful, they will take weeks to respond to a simple email, that's even if they respond at all. You will have multiple questions in one email and they will bluntly respond to one question. Customer service is atrocious. They also don't deal with their landlords when they break rules on the contract, such as 24 hours notice for a visit, or trying to open the bedroom doors without knocking. Funny how employees are off sick, on parental leave or on holiday all in the span of a week as well.
Good morning Sophie, I think you have left this review for the wrong Nicholas Humphreys. In Hatfield we have not had staff on parental leave and your name is not on our database. We would appreciate your review being removed and added to the correct Nicholas Humphreys. Kind Regards Jack Flanagan
5/5
GoogleRating only, no written review.
5/5
GoogleThey are responsible. Great experience so far.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Manchester has the most, with 547 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
