★★★★★ 1/5
GoogleHonestly terrible company. They have been holding our deposit for nearly 3 months now refusing to give it back without deduction, keeping in mind they’re charging us for things that we have proof were in the same condition from when we moved in. Trying to steal students deposits and practically refusing to show proof for anything. We’ve sent videos and photos trying to come to a resolution and of course the moment they see that they’re in the wrong their first instinct is to ignore us. We’ve sent 8 emails since and no reply. If you want your money stolen, unhelpful staff that will refuse to fix things throughout the year and then charge you for it, and just generally pathetic service, you should choose Nicholas Humphreys.
Alex · 10 September 2026 · Nicholas Humphreys Derby
★★★★★ 1/5
Googlerented a room with them in 2019, worst experience, after the tenancy they tried to pin all the damage on us that was already there before we moved in
Taimur · 10 September 2026 · Nicholas Humphreys Hatfield
★★★★★ 1/5
GoogleReally misleading and untrustworthy. Terrible experience while leaving. Putting all the blame on the landlord and prey on tenants not wanting to get in a long challenge.
Ashton · 10 September 2026 · Nicholas Humphreys Hatfield
Agent replied · 6 September 2025
Hi Ashton,
There was a £20 charge proposed at the end of your tenancy, which you disputed.
As your deposit was registered with an approved deposit protection scheme, you would have been advised that if you disagreed with any proposed deduction, you had the option to formally dispute it through the scheme and provide any supporting evidence for independent review. Unfortunately, this was not the route you chose to take.
It is disappointing to see that this £20 charge, which was requested by the landlord rather than our agency, has resulted in a 1-star review, particularly given the assistance and support we provided throughout your tenancy.
Kind regards,
Jack Flanagan
★★★★★ 5/5
GoogleI used Nicholas Humphrey’s for my student housing last year. They were great and a massive help. A big shoutout to Sahil and Daniel for helping me out with the transition into properties. Daniel has been incredibly supportive and efficient. Daniel, responded and recognised any queries and worries straight away, making my experience, positive and easy. Daniel solved any issues I have encountered straight away, and just overall brilliant! Sahil, has been very understanding and helpful with my transition into another property. Sahil has recognised challenges and solved any worries I have had and made me feel at ease. Definitely a great team and looking forward to be carrying on my tenancies through Nicholas Humpreys, as I reach my final year at University. Thank you for your understanding and support!
Tegan · 10 September 2026 · Nicholas Humphreys Norwich
Agent replied · 10 October 2026
Thank you so much for this, Daniel and Sahil will be delighted to read it. Best of luck with your final year, and we look forward to looking after you again.
★★★★★ 5/5
Googledaniel was very helpful with maintenance issues :)
Biqi · 10 September 2026 · Nicholas Humphreys Norwich
Agent replied · 10 October 2026
Glad to hear it! Thanks for the review!
★★★★★ 5/5
GoogleDan was amazing at supporting me through out my moving out process and would highly recommend.
Hollie · 10 September 2026 · Nicholas Humphreys Norwich
Agent replied · 10 October 2026
Hollie thank you for the lovely review we really value your feedback
★★★★★ 5/5
GoogleVery friendly, reasonable and professional
Mark · 10 September 2026 · Nicholas Humphreys Sheffield West
★★★★★ 5/5
GoogleCurrently buying a property through Nicholas Humphreys and couldn't have asked for anyone better than Annie to help guide us through the process. They have been easy to get a hold of and very quick to respond. I would definitely come back to Nicholas Humphreys next time we are selling a property.
Peter · 10 September 2026 · Nicholas Humphreys Burton Upon Trent
Agent replied · 10 October 2026
Afternoon Peter
Thank you for your kind words regarding the service you have received and Annie!
Team NH
★★★★★ 5/5
GoogleThis company work so hard at what they do expecially Rachel and kayley they are a credit to the company
Claire · 10 September 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Thank you so much, Claire! ⭐ It’s brilliant to hear that you’ve had such a positive experience with the team. I’ll definitely be passing your lovely comments on to Rachel and Kayley, they really are a credit to Nicholas Humphreys! 💚
We pride ourselves on being approachable and easy to reach, while working hard to make selling or renting a property as straightforward as possible. Whether it’s residential sales, lettings or our specialist approach to HMOs, we always aim to provide a personal service tailored to each landlord, vendor, buyer and tenant.
And a little something worth sharing… if you know someone thinking about selling or renting out a property, we’re currently offering **£100 in vouchers when you refer a property to us and we successfully sell or manage it, payable on completion/occupation!** 🎁 So if you have a friend, family member or colleague with a property they’re considering bringing to market, we’d love to hear from them.
Thanks again for taking the time to leave such a lovely review, Claire! 😊
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 5/5
GoogleKayley was absolutely amazing from beginning to end. She was extremely helpful throughout the whole process, always so understanding, patient and genuinely kind. She made everything feel so much easier and was always there to help whenever I had a question or needed reassurance.
You can really tell that she genuinely cares about the people she is helping, and I’m incredibly grateful for all the support she gave me. It was such a lovely experience dealing with someone so friendly, professional and considerate. Thank you so much, Kayley and Nick for everything, your help has honestly been so appreciated! 😊
99 · 10 September 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Thank you so much for such a lovely review, Jeff! 😊 It genuinely means a lot to hear how well Kayley looked after you from start to finish. I’ll be sure to pass your kind words on to her and Nick, they’ll be absolutely delighted to know that their support made the process feel easier and gave you the reassurance you needed.
At Nicholas Humphreys, we believe that property is about people as much as it is about bricks and mortar. Whether we’re helping someone rent their next home, selling a property or supporting landlords with their investment, we pride ourselves on being approachable, responsive and genuinely invested in getting the right outcome.
We’re also currently offering **£100 in vouchers as a thank you for property referrals** 🎁 If you know someone thinking about selling or renting out a property, simply send them our way, if we successfully sell or take on management of the property, we’ll give you £100 in vouchers on completion!
Thank you again, Jeff, for taking the time to share your experience. It’s hugely appreciated! 💚
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 1/5
GoogleWere my estate agents at whilst I was at University. Really poor in terms of arranging things to be fixed and replaced. My bed broke and wasn’t usable and it genuinely took them over a month to replace. It was similar for the multiple leaks I had in the room. My room was essentially uninhabitable and they did nothing to fix
Were fair and quick to give back the deposit to be fair to them but my overall experience was really poor and I’d be mindful about renting with them. Clearly do take advantage of students and provide a really poor and slow service.
Reply to Nicholas Humphrey’s: it was definitely Nicholas Humphrey’s. It was a few years ago but I can still remember it. Maybe spend more time improving your level of service and less time taking advantage of students and pretending to look at your records and denying things.
Edward · 10 September 2026 · Nicholas Humphreys Nottingham
Agent replied · 10 October 2026
Hi Edward,
Whilst we are sorry to hear that the experience you had in your Student House was not a positive one, I fear you may have left this review for the wrong Agency. I have checked through our records and unfortunately cannot locate you as a tenant in one of our Properties going back several years.
Kind Regards,
Nicholas Humphreys
★★★★★ 4/5
GoogleRating only, no written review.
Anthony · 10 September 2026 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleA friendly, helpful, and knowledgable team. Great availability and communication including when out of the office. Work well with local solicitors, adept and persistent with chasing up other parties. Never too busy to answer the phone or reply to emails. Would recommend to friends and family.
Adam · 10 September 2026 · Nicholas Humphreys Wimborne
Agent replied · 10 October 2026
Thank you for sharing this. Your kind words about our team's communication, availability, and persistence with other parties mean a great deal. We are glad the experience was positive and appreciate your recommendation.
★★★★★ 5/5
GoogleExceptional customer service from initial contact, viewings and moving in! Cannot praise Emily especially and the whole team!
Emma · 10 September 2026 · Nicholas Humphreys Wimborne
Agent replied · 10 October 2026
Thank you immensely, emma. We're glad Emily and the team made your experience, from initial contact through to moving in, a positive one. Your kind words mean a great deal to us.
★★★★★ 1/5
GoogleRecently had a couple of viewings earlier in July for some flats in Manchester and was disappointed when we turned up to the property, our contact just opened the door and let us in and said to just walk around and explore the flat ourselves as they just sat on the sofa and waited. No useful info about what comes with the flat or any amenities like dishwashing or washing machine until we found them ourselves.
I asked a couple of common questions about the property e.g. what is the council tax band, how do deliveries work. They didn’t know either and said they’d email back the same day. Give it a week, and then they just say one of the properties have been taken and if I’m still interested in the other ones, completely disregarding our questions.
Even when I did ask for a response to those questions after, they said to look up the council tax myself, to find out how deliveries work from the building manager once I move in etc. the impression I got in general was that if I wanted to ask them something, we’d get a delayed response that just deflects what we were really asking for.
Lanz · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Thank you for taking the time to speak with us and for providing further information regarding your experience.
We appreciate you bringing these concerns to our attention. Following our conversation, we are reviewing the matter internally to better understand what happened and to identify any improvements we can make to our service.
We were disappointed to hear of your experience, as it is not representative of the level of service we aim to provide our customers. We take all feedback seriously and remain committed to delivering a professional and positive experience for everyone we assist.
★★★★★ 1/5
GoogleAvoid Nicholas Humphreys if you can. My experience was appalling from start to finish. At the end of my tenancy I was hit with what I believe were completely excessive charges for minor Blu Tack marks, and when I questioned them, I was given an invoice with no proper breakdown of labour or materials. Instead of providing clear evidence, I felt my concerns were brushed aside. The whole process has been stressful and has forced me to involve my university’s Students’ Union to challenge the deductions. Make sure you photograph absolutely everything when you move in and out, keep every email, and don’t accept any charges without questioning them. Based on my experience, I would never rent through Nicholas Humphreys again.
Aiden · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Hi Aiden,
I’m sorry to hear that you felt dissatisfied with your experience and that you found the end-of-tenancy process stressful.
We take feedback like this seriously, and I would really appreciate the opportunity to discuss your experience with you directly and better understand what happened. I’d be grateful if you could get in touch with me so we can discuss the matter further and see if there is anything we can do to address your concerns.
manchester@nicholashumphreys.com
★★★★★ 1/5
GoogleAbsolutely avoid Nicholas Humphreys Manchester. My son rented through them while at university and we have been extremely disappointed with how his tenancy ended. They attempted to charge what we believe were excessive amounts for minor Blu Tack marks and repainting, with little transparency over how the costs were calculated. As parents, we expect students to be treated fairly, not to feel pressured into paying inflated end-of-tenancy charges.
The communication throughout the dispute has been poor, and instead of trying to resolve matters reasonably, it felt like they relied on students not knowing their rights. We have had to involve the university’s students’ union for advice because we simply did not feel the charges were justified.
I would strongly urge any parent whose child is looking for student accommodation to think very carefully before using Nicholas Humphreys Manchester. There are many letting agents in Manchester, and based on our experience, I would recommend choosing one that is more transparent, fair, and supportive of its tenants. I certainly wouldn’t allow another one of my children to rent through them.
Natasha · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Hi Natasha,
I’m sorry to hear that you felt dissatisfied with yours and your sons experience.
We take feedback like this seriously, and I would really appreciate the opportunity to discuss your experience with you directly and better understand what happened. I’d be grateful if you could get in touch with me so we can discuss the matter further and see if there is anything we can do to address your concerns.
manchester@nicholashumphreys.com
★★★★★ 5/5
GoogleLovely host and showed us around amazing properties
Shaniya · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Hello, Many thanks for the positive review.
★★★★★ 4/5
GoogleVery nice; the bedrooms. Slightly affordable and quiet. Kevin was perfect for the home tours, he kept revisiting pre viewed houses and prices for us, so we could make informed choices. Also he wasn't trying to pressurise nor force a property on us.
Richy · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Hello, Many thanks for the positive review.
★★★★★ 5/5
GoogleNicholas Humphreys was an amazing letting agent during the two years I was a tenant with them. Their maintenance team is wonderful and prompt, and if things could not be done, it was explained to us why with clear reasoning. They were excellent with our deposit after the tenancy ended and have in general been great to rent from. Particularly thank you to Hayley who was wonderful throughout the whole thing. Massively recommend if you are a student in Manchester.
Anna · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Hi Anna,
Thanks so much for your lovely review. We are very pleased to hear your positive feedback!
★★★★★ 5/5
GoogleLovely meeting Kevin 👍 …
Jake · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Hi Jake,
Many thanks for the review!
★★★★★ 5/5
GoogleRating only, no written review.
Анна · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Hello,
Many thanks for the positive review!
★★★★★ 4/5
GoogleRating only, no written review.
Harvey · 15 August 2026 · Nicholas Humphreys Manchester
Agent replied · 15 October 2026
Hi Harvey,
Many thanks for the review!
★★★★★ 1/5
GoogleRating only, no written review.
Joshua · 15 August 2026 · Nicholas Humphreys Manchester
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
