★★★★★ 1/5
GoogleIt's unbelievable how incompetent these people are. Other reviews are definitely right when they say that NH only communicate with you when they want something; if you have any problems, you're in for days or weeks of calling and emailing them with no response.
After we left the house we had to deal with Amy Dawkins, one of their property managers, who took this to a whole new level. We had to ask multiple times for everything we needed from her (5 times in one case). Most of the times I called she was ill or not in the office, and despite her colleagues saying they'd ask her to call me when she got in, she never once did.
They also massively overcharged us for things out of our deposit. They're great at taking as much money as possible from students but not interested at all in providing any sort of service once you're living in one of their houses. Pick another letting agent!!!
Ted · 2 January 2018 · Nicholas Humphreys Nottingham
Agent replied · 31 December 2024
Dear Ted,
Thank you for you bringing this to our attention. After investigating your comments, i'd like to express my confusion on your comments, looking at our system please see below the timeline of events.
30/06/2017 - Tenancy end date
06/07/2017 - Initial deposit deduction letter sent to all tenants
04/08/2017 - Deposit dispute resolved, revised deposit deduction letter sent (£20 maintenance charged removed)
Upon receiving all bank details for the deposits to be returned to, Amy sent them to our accounts team to release. After it being brought to our attention that you had not received yours due to incorrect bank details being submitted, on the 17th October 2017, Amy received an email from you stating 'My (correct this time!) account details are as follows:....' and your remaining deposit was returned on the next payment run.
As I am sure you can appreciate, a £280 contribution towards a clean for a 7 bedroom property is more than reasonable. Most end of tenancy cleans for properties over 6 beds would be a minimum of £300.
It is also my understanding that upon vacating the property, an internet router was left at the house which needed to be returned to your provider to avoid any charges to your account. One of my colleagues retrieved this for you and kept it in the office until it was collected by a member of your household. This is not something that is standard company procedure, but instead a goodwill gesture by the member of the team.
If you have any further concerns or there is anything that you would like to discuss further, please contact me directly on jodiew@nicholashumphreys.com
★★★★★ 1/5
GoogleAfter viewing a house, we decided It was right and everything was going smoothly until 2 Months before our contract started.
The first sign of incompetence was Humphrey's declaring I had underplayed on my first instalment by £250. This was wrong as I had paid the full amount. After sending evidence of my payment the Director apologised personally. After contacting the other people I was renting with, they explained similar stories and Humphrey's had put it down to an 'accounts mix up'.
This delayed us from moving in by a month, leaving some of us having nowhere to stay for the beginning of the university term, even though nobody had actually underpaid.
Secondly, they had 'lost' a copy of my passport, as well as a copy of my student ID. Not only is this a breach of the Data Protection Act 1998, it is completely incompetent. Again after speaking to a supervisor they assured me it was fine and they had them. After a week I got told again I had failed to hand them in. So I rang them up to find we had a new housing manager who had no idea what was going on and he explained I needed to get my passport to them ASAP. Furious I threaten with legal action and after an hour of phone calls (whilst I'm on holiday) they decided it was fine and they had miraculously found the copy of my ID's
The day we are due to move in I am told they have lost my garenteur forms and I will not be alowed to move in. (Even though I have fully paid and previously handed in this form) However my garenteur was abroad for his birthday and could not get another copy back to England.
This is only a scratch on the surface of the nightmare my flat mates and I have been through. We are still considering legal action.
You may think you've found the perfect house but it is not worth renting with Humphrey's unless you have a very deep wallet and big patience.
Would not use again.
Jack · 2 January 2018 · Nicholas Humphreys Nottingham
★★★★★ 1/5
GoogleAfter renting 3 properties through NH's in the past 5 years I would say that what was once a professional, trustworthy and helpful agency has devolved into an impersonal, unwilling and somewhat useless waste of money and time. Issues have mostly involved poor communication - agents either dismissing problems with the property without expending any effort to check, or ignoring emails completely. One case required the university's involvement to prompt action, whilst one property's deposit had to be reclaimed via the TDS months beyond the tenancy ending. Sad to see them sink to the level of other student rental agencies that I've had the displeasure of encountering.
David · 2 January 2018 · Nicholas Humphreys Nottingham
Agent replied · 31 December 2024
Hi David,
I tried to contact you yesterday to discuss your review. After managing your properties over the past 3 years and building relationships up with both yourself and your housemates, it is very disappointing to read your comments and I would like to talk to you directly about them and hopefully resolve any concerns you have.
My understanding is that both of your comments relate to different tenancies and were isolated incidents.
To confirm with the most recent TDS case, all deductions were sent out to you within the allocated time frame. The delay in your deposit repayment was due to the case being taken to a TDS dispute, once this happens, unfortunately the time frame of repayment is out of our control.
I'd like to stress, as a company we are still extremely focused on providing an honest and reliable service, and take pride in the relationships we build with tenants and landlords alike.
Please contact me to discuss your comments further.
Kind Regards
Jodie
★★★★★ 1/5
GoogleAbsolutely appalled at the lack of service that NH provides. They don't answer the phone, or respond to emails. They sent us the welcome letter 2 months after we moved in. We had to call them 4 times, file a report through their useless website, and still the damage didn't get fixed until I was able to contact the landlord directly.
The only time we ever get any solid communication from them is when they want something from us!
A dreadful company, don't rent from here!
Zulekha · 2 January 2018 · Nicholas Humphreys Nottingham
Agent replied · 31 December 2024
Hi Zulekha,
After investigating your review I understand that due to a change of property manager at the beginning of your tenancy it appears there may have been a slight breakdown in communication, for this we can only apologise. I believe you have since spoken to your existing property manager directly and all issues are now resolved.
I have not been able to view any of the reported defects you mention, please can you contact me directly on jodiew@nicholashumphreys.com as there may be an error on our system that needs addressing.
Best wishes
Jodie
★★★★★ 5/5
GoogleHad a very positive experience with Nicolas Humphreys. We were initially shown around by a lovely, enthusiastic gentleman (I believe his name was Toby) who assured us that Nicolas Humphreys was a reliable letting agent- This was important to use because we had been messed around in the past by other student letting agents. When we encounter problems, Nicolas Humphreys have always got back to us and assigned workmen when needed.
Rosanna · 2 January 2018 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNice friendly service, assisted us with everything that we needed. About one million times better than purple frog which was the letting agency we used for our second year house.
Very happy with Nicholas Humphreys would recommend and use again.
Matthew · 2 January 2018 · Nicholas Humphreys Nottingham
★★★★★ 4/5
GoogleLiving with Nicholas Humphreys this year and dealing with Amber as our property manager. She has been nothing but helpful and has dealt with every issue we've had and sorted it out for us. We have kept in regular contact and I've received excellent service.
Olivia · 2 January 2018 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleWe have used Nicholas Humphreys both to let and sell our property in Nottingham. We have always found the service and staff excellent. We would particularly like to thank Dominic for being particularly helpful. Always on hand with a wise head and loads of experience and expertise.
Allan · 2 January 2018 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleI rented my property through Nicholas Humphreys this year, and am hugely impressed with the service they provided. Any issues have been sorted on the same day, and they are very easily contactable. Would recommend to any other students in Nottingham
Toby · 2 January 2018 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleMy friend and I recently moved into a new build and due to circumstances unforeseen and out of control for the team at Nicholas Humphreys, Maddie was amazing at resolving every situation. We had several issues with the landlord changing our move in date but Maddie always responded quickly and efficiently and reassured me throughout the process. Herself and Jodie have been wonderful in getting us moved in as soon as possible and ensuring it was as smooth as they could make it. Thank you both so much for keeping us sane and continuously keeping our spirits raised and taking matters into your own hands when it was completely out of your control!
Olivia · 2 January 2018 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNicholas Humphreys have been consistently amazing throughout the two years I have lived in one of their properties. They have always addressed and dealt with maintenance requests immediately and maintained a professional, yet friendly relationship. I recommend this agency to all students looking to rent a property!
Laura · 2 January 2018 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleMy friends and i are students and rented a property through Nicholas Humfreys norwich. Had a really good experience with this company compared to others in the area. Only have positive things to about them.
Laura · 2 January 2018 · Nicholas Humphreys Norwich
Agent replied · 31 December 2024
Hi Laura, thanks for your review!
★★★★★ 5/5
GoogleI rented a student house through Nicholas Humphreys and I can easily say that it was nicest house I've ever lived in! The staff were always nice and helpful and made the whole experience even better.
Richard · 2 January 2018 · Nicholas Humphreys Norwich
★★★★★ 5/5
GoogleVery professional. Absolutely no problems letting my property, couldn't have made the process any easier as well as getting above my intended price. Would highly recommend to anyone looking to let a property in Norwich.
Will · 2 January 2018 · Nicholas Humphreys Norwich
Agent replied · 31 December 2024
Hi Will, thanks for your review. Will look forward to letting your property again in the future!
★★★★★ 5/5
GoogleAn exceptionally professional service. The staff made the whole process of letting a property painless. They were always available and understanding. Highly recommend to anyone looking to let their property student or otherwise in Norwich.
Tom · 2 January 2018 · Nicholas Humphreys Norwich
Agent replied · 31 December 2024
Hi Tom, thanks for your review! We look forward to continue working with you! From all the team!
★★★★★ 5/5
GoogleThis is a little belated but our thanks are no less sincere, for the support we have received over the years with the rental of our property, eg. finding tenants, preparation of Agreements, reminders and general advice and support. Your service has been both professional and greatly valued.
C · 2 January 2018 · Nicholas Humphreys Wimborne
Agent replied · 31 December 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help!
★★★★★ 1/5
GoogleRating only, no written review.
Alexander · 2 January 2018 · Nicholas Humphreys Derby
★★★★★ 1/5
GoogleRating only, no written review.
Ellis · 2 January 2018 · Nicholas Humphreys Derby
★★★★★ 5/5
GoogleRating only, no written review.
Ammar · 2 January 2018 · Nicholas Humphreys Derby
★★★★★ 1/5
GoogleRating only, no written review.
Mark · 2 January 2018 · Nicholas Humphreys Derby
★★★★★ 1/5
GoogleWorse estate agents every.
Arnal · 2 January 2018 · Nicholas Humphreys Derby
★★★★★ 1/5
GoogleJust painfully awful to get hold of sales team, to make things worse you are not even given option to leave a message. Anyone looking to sell properties, pick some other agent.
Dav · 2 January 2018 · Nicholas Humphreys Derby
★★★★★ 5/5
GoogleGreat estate agent! all of the staff were very professional and welcoming John was really helpful and my experience with them was very pleasant
Vicky · 2 January 2018 · Nicholas Humphreys Derby
★★★★★ 5/5
GoogleWanted a house with four mates for next year, found exactly what we were looking for at Nicholas Humphreys. The staff were really helpful and friendly and we are really looking forward to moving in
Tom · 2 January 2018 · Nicholas Humphreys Derby
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
