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Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

4.2

★★★★★ Great

2,914 reviews across 17 offices and 2 platforms

www.nicholashumphreys.com/northampton-estate-agents

Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.

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4.2 / 5

2,913

Reviews on Google

All 17 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Tenants1 review

5.0 / 5 Swift, professional service. Beautiful propertyLaura, 9 April 2025Read the review from tenants

Our offices

Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,911 reviews on Google only. Show every review

5/5

Google

Great level of service from Oliver and Emmilia at this letting agents. Highly recommended

ACL · 9 February 2018 · Nicholas Humphreys Hatfield

5/5

Google

Helpful team! Good houses!

Josh · 9 February 2018 · Nicholas Humphreys Norwich

Agent replied · 7 February 2025

Hi Josh, thanks for your review. From all the team at Nicholas Humphreys

5/5

Google

After sending in my inquiry, they got back to me within 3 days, when I went in for a viewing, I was shown 6 properties and everything was explained to me well. I ended up reserving a property. Richard was very welcoming. I would recommend students to rent from the company.

Sile · 9 February 2018 · Nicholas Humphreys Derby

5/5

Google

Very professional and efficient. Nicholas Humphreys is a great choice if you're looking for student lettings, huge range of houses and the staff were always ready to help. Definitely recommend.

Edward · 9 February 2018 · Nicholas Humphreys Nottingham

5/5

Google

I would highly recommend this estate agent to any other students.

Rowena · 9 February 2018 · Nicholas Humphreys Nottingham

1/5

Google

WASTE OF TIME! Terrible customer service. They re-arranged the viewing that they could no longer do (I only knew that because I called them up on the morning of viewing!). No one showed up this evening on my re-arranged viewing and they never gave me a mobile contact number. AVOID!

Megan · 9 February 2018 · Nicholas Humphreys Nottingham

1/5

Google

Up until the point of signing a contract, everything went really well with Nicholas Humphrey's. As soon as we had, however, we realised that the person showing us around had lied to us at every opportunity, with each lie being integral to our house choice (e.g. date we could move in, separate fees, and rent installments). They then asked for inordinate amounts of money with next to no notice and refused to acknowledge anything their colleague had declared when showing us the house, and slapping huge fines (up to £3900 each) on any late payments. If you are a student or want anything sorted in a professional and consistent manner, avoid at all costs. We are currently considering legal action, this showing the extent of their negligence

Keir · 9 February 2018 · Nicholas Humphreys Nottingham

5/5

Google

We're pleased to say that they've sorted out any issues very quickly, and we're staying for a second year. Thank you

Timothy · 9 February 2018 · Nicholas Humphreys Nottingham

1/5

Google

Moved in on August 1st. Issues such as -Mold -Water damage - one of the bedroom chairs literally in pieces - shelves hanging off the walls -heavy fire doors missing the majority of screws - some literally in danger of falling on someone - cracked tiles - holes in doors - missing locks on one of the bedroom doors The list goes on. We were assured that this was to be sorted before we moved in, along with a "deep clean" which somehow still managed to leave the kitchen floor sticky and the oven top grim. The majority of which either not reported entirely or reported as simply "wear and tear" on the inventory, which looked to be severely out of date (if not blatantly copied and pasted from previous records). This was called out by the Landlords when they visited, asking the NH rep why it had been termed as such on the inventory. These issues, most of them completely ommitted, such as the mould, could be blatantly observed by any idiot upon stepping over the threshold. When the landlords visited they told us that we could fix small things such as one of the kitchen drawers hanging off, ourselves. Are you joking? If it is such a small issue then surely an NH rep can fix it. Not our responsibility. - Copies of our IDs were lost, as well as our Guarantor forms (amazing since it was sent via their online system, not entirely sure how they've managed that). Instead of saying they'd lost it, they told us that we simply hadn't sent it. My Guarantors response to that was simply to send them a copy of the receipt email he'd received after sending off the form. - the welcome email was not sent to us until at least a month after our arrival, and suspiciously close to the landlord visit. - when I collected the keys, they were just a huge bunch which meant I had to go around, testing doors and separating them off. Not a huge issue, and it's probably pretty pedantic but still pretty poor. A more serious issue was the fact that my ID was not checked when I collected the keys. - Regarding security, the house has an alarm system, which on this specific street in Lenton would have been useful except for the fact that apparently it doesn't have a code, and god forbid they fix it or reset it and get a new code. The back door is held on with deadbolts, given that the pre-existing lock is - you guessed it- broken. The bedroom which didn't have a lock was fixed only after 2.5 months of actually living there. I feel like with Nicholas Humphreys, if there is an issue it is us who has to suggest a solution to them as opposed to them being proactive and supportive of their customers. - When contractors do come around, it is with little warning and is usually the result of emails, calls and visits in person to prompt any action, and on the last few occasions they have either not shown up, or misreported to NH that the job has been completed when it hasn't - it would be nice if NH could be more proactive in overseeing this work. When I have spoken to other University students and heard them complaining, it is always the same company I hear being mentioned - especially on some of the student social media pages where companies and landlords have been discussed. Many of the issues I have highlighted here have been dismissed and excused by NH as the property having changed managers over the summer, which in my opinion should absolutely not affect the service their customers receive, particularly in regards to services stipulated in a legally binding contract. I feel like they do the absolute bare minimum and are utterly uncaring about their customers. Do your research and talk to other students for first hand accounts -especially if you're moving out of halls for the first time. It is easy to be suckered when you have a nice, well dressed estate agent assuring you that everything will be sorted before you move in, and then it not being done after you have signed.

Katherine · 9 February 2018 · Nicholas Humphreys Nottingham

5/5

Google

Amy Dawkins has been an excellent letting agent/ property manager. Throughout difficulties with our property she has been helpful, thorough and supportive. It is clear she cares about tenants and could not have done more to help us.

El · 9 February 2018 · Nicholas Humphreys Nottingham

5/5

Google

Kirsty was extremely helpful throughout the whole process of searching and choosing our house!! We have found the most perfect place for us and it’s all down to her. Would highly recommend using Nicholas Humphreys and Kirsty is a credit to the the company. Can not wait to start our tenancy at our new house.

Katie · 8 February 2018 · Nicholas Humphreys Nottingham

5/5

Google

I couldn't have asked for more support and help in sorting out the many problems we faced. I can thoroughly recommend this firm.

Elizabeth · 13 January 2018 · Nicholas Humphreys Nottingham

5/5

Google

Absolutely superb letting agent. They do exactly as they say they will. Top notch and very good fees

The · 9 January 2018 · Nicholas Humphreys Norwich

Agent replied · 7 January 2025

Hi Wayne, Thanks for your review. We're pleased to have let your property for the next academic year!

1/5

Google

Rating only, no written review.

Alex · 2 January 2018 · Nicholas Humphreys Nottingham

Agent replied · 31 December 2024

Dear Alex, thank you for your feedback. Any review left in relation to the level of service both tenants and landlords have received from Nicholas Humphreys are taken very seriously. Therefore if you would be kind enough to email nottingham@nicholashumphreys.com with a brief outline of any concerns you may have or issues you have experienced, we will investigate this matter in more detail and try wherever possible to rectify the issue.

1/5

Google

Handed the key to my daughters student house to them in June - still awaiting the return of the deposit in October - and to be honest they don't seem to unduly care.

Debbie · 2 January 2018 · Nicholas Humphreys Nottingham

1/5

Google

Do not let from theses agents they do not care about people renting properties from them regarding getting bond back they say it's not down to them it down to the lanlord shame on them name and shame theses guys you should be ashamed of yourselves oh don't even send out certificate to let people know who there bond is protected with that's if it's protected the lanlord plexus uk stay well clear of them they are a discace repairs I don't even think they know the meaning of the word reported and nothing done discaceful soon be there if you owed rent though makes me sick

Patricia · 2 January 2018 · Nicholas Humphreys Nottingham

1/5

Google

Booked a property viewing and no-one turned up. I rang after 10 minutes and they told me that the property had already been taken but they never rang me to cancel the viewing.

Mark · 2 January 2018 · Nicholas Humphreys Nottingham

1/5

Google

First house viewing, drove for over an hour through ruah hour and rain. To have no one around and the agents phone if off. Even though they were aware i hadnt found the flat yet and i was outside. Ended up going home after getting drenched. Never using these again

William · 2 January 2018 · Nicholas Humphreys Nottingham

1/5

Google

Very disappointed with their student lettings service, especially given the plethora of awards and 4 and 5 star ratings they have received. Every time there is a problem, Nicholas Humphreys have a habit of blaming someone or something else, and accept no responsibility for their own actions, or lack of action, whether it being a previous member of staff not conforming to the company's 'high standards', the property being 'old', or the maintenance man being busy with 'emergency jobs'. Things get done in a roundabout way, but the length of time it takes is not worth the time, hassle, or money, especially given the low standard of maintenance produced as a result. The house I rented was a disgrace upon arrival; it was clear it had not been maintained or inspected since the last tenants left the property. I was not provided with an inventory, and things went from bad to worse from there on in. Email contact for maintenance and queries is appalling; I often wait weeks for a response. My house manager has changed numerous times, which is understandable, but at no point was I informed of the change. This called for an official complaint, yet there seems to be no system in place to do so. After several months, a complaint was finally made about the service received, but little was done about it. This is just a small sample of the many things that have gone wrong with my time with this company; I will endeavour to avoid them at all costs in future, and encourage others to do the same.

Conor · 2 January 2018 · Nicholas Humphreys Nottingham

Agent replied · 31 December 2024

Upon moving into the property, action was taken by Nicholas Humphreys on all of the reported defects in timely manner. Although you are correct in saying that we are unable to take responsibility for the contractors completing work in the requested timeframe, this is not a reflection on the work that the property management team dedicates to following up with contractors and ensuring that if there are any delays the works are still completed at the soonest possible opportunity. In multiple cases during your tenancy, we instructed different contractors in order to speed up the service and resolve your issues as quickly as possible. Unfortunately, due to the nature of lettings, there are occasions in which contractors need to prioritise certain jobs over others and it is essential that we assess the severity of defects, unfortunately there are certain issues that arise in properties that will take precedence to ensure the safety and security of our tenants. Again, you are correct, when your tenancy began a staff member did leave the company. During your tenancy, you have had 2 main points of contact and also had the use of our online maintenance portal to report any defects. It is only in recent weeks that one of your main points of contact have transferred to a different department, yet as he has still been overseeing the portfolio in order to ensure a detailed handover of the portfolio is completed and therefore this has had no impact on your tenancy. With regards to the kitchen floor, this did not collapse, there was an issue with the joists and therefore not something that as agent we would have any control over. This issue was rectified within the week. You had full use of the property while this was carried out, temporary cooking appliances were provided and it was agreed with yourselves that this would go ahead and that you would not be required to vacate. Had this have been requested or deemed necessary, we would have arranged this. Although negotiations took place in regards to the amount of rent to be reimburse to the tenants a compromise has been reached and the extra £11 per person as requested has been agreed With regards to your comments on our complaints procedure, upon request, you were emailed our formal complaints procedure, this was followed by 2 senior members of staff arranging a visit with the house and a timeline of works laid out. You were provided with a new front door, a brand new corner sofa, a newly fitted kitchen, laminate flooring in the kitchen and dining room and multiple other jobs as requested. Although there is no denying that the unexpected issue with the flooring was most certainly a shock for everyone involved, it was a structural issue that could not be avoided and was addressed in an efficient manner. Unfortunately, not all requests put forward by tenants can be attended to, yet throughout your tenancy an extensive amount of work has been carried out at your property and both Nicholas Humphreys and your landlord have been more then forthcoming in accommodating your requests.

5/5

Google

I moved to Nottingham 3 years ago for university and I've been with Nicholas humphreys for 2 years now. Excellent service for students and very helpful no matter how stupid the question.. and I can ask some pretty stupid questions. Great service for students that need support with housing

Thomas · 2 January 2018 · Nicholas Humphreys Nottingham

1/5

Google

At first this company seemed professional but at the end of our tenancy agreement we have had nothing but problems when trying to get our deposits back. I would suggest that you use a private landlord or a different company all together if you would like to see your deposit again.

Abigail · 2 January 2018 · Nicholas Humphreys Nottingham

Agent replied · 31 December 2024

Thank you for your comments Abigail - Any comments made negative or positive relating to the service we provide are taken very seriously. After looking into the issue raised I can see that although we held you and your housemates deposits for the duration of your tenancy, we in fact did not look after the on-going management of the property. As a result we have had to wait for confirmation from your previous landlord to advise of any deductions that were to be made from your deposits, this being received on the 24th August. You and your housemates I can see were requested to send your bank details two working days later on the 29th August, these being kindly provided the following day. Upon receipt our central accounts department were instructed to refund your deposits the following day on the 31st August, with these subsequently being released on the next payment run we did as a company, being today. This can take anywhere between 3-5 working days depending on which bank your hold your account with, however we would expect this to appear in your account on Friday.

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Awards

Industry awards

Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.

British Property Awards winners in two years, the group and its branches: 2024, 2020.

British Property Awards by year, 2024 to 2020

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Nicholas Humphreys

Which Nicholas Humphreys office has the most reviews?

Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.

Where are the Nicholas Humphreys offices?

The 17 Nicholas Humphreys offices, by town:

  • Birmingham: Lonsdale House, 52 Blucher Street, Birmingham, B1 1QP
  • Burton: 183 High Street, Abbey Arcade, Burton, DE14 1HN
  • Canterbury: Office 8, Marshwood Close, Canterbury, CT1 1DX
  • Derby: 15 Friar Gate, Derby, DE1 1BU
  • Durham: Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ
  • Hatfield: 82 Great North Road, Hatfield, AL9 5BL
  • Leicester: 79 Queens Road, Leicester, LE2 1TT
  • Manchester: 323 Wilmslow Road, Manchester, M14 6NW
  • Northampton: Nicholas Humphreys, 141 Adnitt Road, Northampton, NN1 4NH
  • Norwich: 134 Dereham Road, Norwich, NR2 3AF
  • Nottingham: 6 Lenton Boulevard, Nottingham, NG7 2ES
  • Portsmouth: 5 Sovereign Gate, 308-314 Commercial Road, Portsmouth, PO1 4BL
  • Portswood: 49 London Road, Portswood, SO15 2AD
  • Sheffield City: Blades Enterprise Centre, John Street, Sheffield City, S2 4SW
  • Sheffield West: Office G10, The Redlands Business Centre, 3-5 Tapton House Road, Sheffield West, S10 5BY
  • Stoke On Trent: 42 Piccadilly, Stoke On Trent, ST1 1EG
  • Wimborne: Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD
Has Nicholas Humphreys won any awards?

Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2020.

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