2/5
Rating only, no written review.
Agent replied Β· 31 December 2024
Thank you for your feedback Christopher, we will do our best to offer a 5* service to all tenants and landlords alike in the future.

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2,832 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Durham, Northampton, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,832 reviews on two platforms, rated 4.2 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
Rating only, no written review.
Thank you for your feedback Christopher, we will do our best to offer a 5* service to all tenants and landlords alike in the future.
5/5
Rating only, no written review.
Thank you Gill!
1/5
Rating only, no written review.
Thank you for taking the time to leave us a review. I am disappointed that you are not happy with the service we have provided. We do try at all times to provide the best possible service. If there is anything that you wish to raise or discuss with us, please contact me at the office and I will try to address any concerns that you have. Kind regards & Merry Christmas, Rob Butters (Director, Stoke on Trent).
5/5
Respond quickly & efficiently - great company & great people!
Thanks a lot Rachel, your feedback is really appreciated!
5/5
Outstanding customer service. Can highly recommend Nicholas Humphreys Stoke!
Hi Mark, thank you very much for the positive feedback!
5/5
Fantastic Agent. Rob is attentive and meticulous. A big thumbs up to all at Nicholas Humphries Stoke. Keep up thegood work.
Thanks a lot for your feedback!
5/5
Great service received from Rob and the team, very responsive, friendly and helpful. Would absolutely recommend their services. Reasonable rates and a pleasure to deal with, definitely a step up from other agents I've used in the past.
Thank you Simon, the feedback is greatly appreciated!
5/5
The team at Humphries have provided us with a great service, far above our experience of other letting agents. They have always answered our questions quickly, have recommended useful trades people and are friendly and approachable to deal with.
Hi Emma, thank you very much for your feedback!
1/5
Absolute waste of time, took my daughters money knowing she did not meet their criteria before doing a supposed credit check. Be aware !!!! They obviously know how much people need to earn before any monies are taken. When we questioned their policies we were then told they were "administration fees". Also the amount of times we called but the person dealing with us was not available was bewildering made us wonder if they actually worked there.Would not recommend this estate agent at all .
Hi Rossa, firstly thank you for taking the time to leave feedback, this is always welcome. We're disappointed that you feel this way and would like to quickly respond to your feedback. At the point of applying, we do not know whether or not potential tenants will meet all of the criteria, therefore all applicants read and digitally sign a declaration before committing to any payment of the application fees. Once this is received along with the required information, there is then a considerable amount of work involved contacting landlords & employers, along with completing credit checks amongst other things. Unfortunately, not all applications are successful. Without going into specific details regarding the particular application in question, we have reviewed this and believe that we have acted accordingly. We are here to listen though and would encourage you to call the office directly on 01782 898153 with any specific concerns that you have, so that we may address these directly with you. We pride ourselves on the levels of service that we offer, and once again thank you for taking the time to leave feedback.
5/5
A solid through agent with great people skills. As a landlord who uses various agencies, Rob and his agency provide one of the best managed services I have had experience of. He knows the market, is motivated, switched on and easy to communicate with - keep it up!
Thanks a lot for the feedback Chris!
5/5
Having been a landlord for several years and having dealt with a fair few agents I can easily say Rob and his team have provided the best letting service by far. Motivated, prompt and efficient at all times. Keep up the good work all of you π!! β¦
Ed, it is great to know that you are happy with the service we are providing, thanks for the feedback!
2/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
My experience here has been the worst I've not even moved in yet. Emilia the secretary over there at the Nicholas Humphreys here in hatfield is the worst she's been very rude and inappropriate towards me she also purposely gave me the wrong key and now wouldn't pick up my calls so I'm homeless. Warning guys beware of her she'll trigger your very last nerve
We apologise for the inconvenience caused but unfortunately due to laws introduced in December 2016 we are unable to release keys or let a property to a tenant who is unable to provide documentation to prove their right to rent in the UK. In regards to the keys we do apologise for this mistake, as you can appreciate this is a busy time of year and we will do our utmost to ensure this does not happen again
5/5
I am very impressed with the service offered from Nicholas Humphreys Estate Agents. They dealt in a professional manor and my two flats were let in a short space of time. I was able to call or email for regular updates and there was always somebody willing to spend time giving advice.
5/5
Easy to list my property with the team, they completed fantastic photography alongside extremely attentive customer service. Fair fees and property let quickly, I am now considering moving the management over to Humphreys.
Hi Mrs Barker, thank you for your feedback - we're really pleased you liked our service. Kind regards, Nicholas Humphreys Northampton
1/5
Landlords be aware.
1/5
Avoid at all costs.
4/5
Very helpful and very nice. Explained everything that I needed to know before I choose my house
5/5
Awesome bunch of guys at this place (Nottingham). Always fast, friendly and helpful communication. Dan and Dominic in particular have been a couple of total chaps and always go the extra mile to resolve any issues. Cheers guys!
5/5
Good professional staff; understand your individual circumstances and are helpful. Emily has been quick to respond to our queries and concerns. I look forward to another deal with them in near future!
1/5
Nicholas Humphreys Nottingham has to be the MOST incompetent lettings agency any of my flat mates or I have ever used. The only saving grace about the experience was the land lord John, whom once we met, we dealt directly with him and avoided Nicholas Humphreys communications. One of us is also owed money from paying too much council tax, which apparently has been with their accounts team for 4 months!! Avoid this company, seriously. This is my second draft because on the first I ran out of characters to describe the whole experience. So let me tell you the *resumed* story of my people under our year tenancy with these unprofessional cowboys... We payed the reservation charge of Β£60 EACH to secure the property and we went on our way to the office to sign the contracts. The contract was re drafted 5 times due to mistakes made by the agents, if you're going to sign a contract READ every single page, don't feel pressured or embarrassed that you're taking too long- It's a legally binding contract and once your signature is on that piece of paper you cannot contest it. Our first contract it stated that we were to pay the full rent of a year every month... come on guys, you all know you have to divide that by 12 and it was Radford Road, Nottingham after all not Kensington, London. After that mistake was spotted came a whole bunch more because apparently simple maths is hard. OK folks, that's contracts done lets fast forward to moving day, our property manager, dear Dominic, oh Dom- how do you even have a job??Told us we could move in at the specific date, and so we did, apparently the house was ready and had been professionally cleaned, I mean why else would you let your tenants move in? When we got in, the house was a mess, every room dirty, we're talking cottonbuds, tampons... it was filth. honeslty...it was bad. We called out friend Dom who insisted the house had been professionally cleaned, and turns out the inventory he had given signed to us was from a different year which explains why none of the dirty, broken light bulbs, and many other things were not listed- Is this legal? hmmm Advice for you students, before you bring your stuff in your new house, photograph every room, every wall, literally inspect everything then put it all in an email and send it to them! Not only you have your own pictures in case of dispute later you also have a paper trail...speaking of paper trail we decided to back every single conversation we had with Dom with an email before or after, unfortunately when you're let down once by your property manager you tend to lose faith. Dom, if you are reading this, you are useless, choose a different career, this is not for you. So we persevere, clean the filth rooms and move our stuff in when suddenly DUM DUM DUMMM the front door opens, we panic! who could it be? we just moved in, we didn't get told anyone was coming and it was late! It was John the landlord coming in to do late night DIY around the house, you know, to get it ready for the tenants? After the initial shock from both sides, we sat down and talked about the clear miscommunication between Dom and us, he told us, the house was not ready and it hadn't been cleaned (remember when I said Dom told us/insisted the house had been professionally cleaned? LIES) Anyway from there on we messaged John for anything we needed, we had many communications with Dom which ended in frustration and us going back to John, John is a saint, our washing machine broke, he had it replaced the next day, him and Jane his partner really looked after us, thank you both! When it came to moving out, it was agreed we could move out on the first (hey paper trail) and Dom promised the new tenants they could move in on the Friday before the 1st..oops, then he promised them the first. Like us, they were very unhappy and it made for a very awkward moving in/out day, bad Dom! But we spoke to the new guys, told them out story and said βHey call John, because itβs less painful pulling your teeth out than dealing with Domβ
3/5
ok for student housing
3/5
Rating only, no written review.
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Manchester has the most, with 486 reviews rated 4.2 out of 5, followed by Nottingham with 436.
The 17 Nicholas Humphreys offices, by town: