Trusted Agent profile
Verified
★★★★★
2,914 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Showing 2,911 reviews on Google only. Show every review
5/5
GoogleThis Agent is doing my student house this year. Best Agent we dealt with- found us a great house in a great location. They are always really quick to fix any issues now we are in and have friendly staff. Will definitely be using again next year. Thanks!
Hi Sam, thanks for your review. We look forward to continue working with you.
5/5
GoogleNicholas Humphreys Estate have been absolutely amazing with helping find a flat in the city of Norwich. Ben was incredibly friendly, helpful and was happy to answer any questions myself or my fellow tenants had throughout the application process. I can say we have had a brilliant experience with this company and would 10/10 recommend to anyone else.
Hi Emily, thanks for your review! We hope you're getting on well in your property!
4/5
GoogleWimborne team were very helpful 👍🏿 …
Thank you! We will always try and help if we can. Kind regards. The H&B Team
5/5
GoogleFirst rate service. Would highly recommend.
Thank you Jude, we are really glad to have been of service! We wish you all the very best in your new home. With kind regards - The H&B Team
5/5
GoogleWonderful letting agents who do truly care and go that extra mile, always been a pleasure to deal with from start to finish.
Hello Emma. Thanks ever so much for the kind words and sorry to see you go! Wishing you all the very best in the future. The H&B Team
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleQuick to respond and very helpful. Made my bing into my new place easy
5/5
GoogleBelinda Cunningham - best property manager I have had so far. She is an asset to NH.
5/5
GoogleElysse at the St James’s Street branch in Derby is fantastic - she has dealt with any problems I’ve had promptly & efficiently & I would highly recommend her as a point of contact!
1/5
GoogleFive people of staff being more interested more to surf internet on the pc rather than serve the sole customer at the moment,at the end just the older person on the agency have a little attention to my info requests,employes of this agency should work with livestock and not with customers,desgusting and rotten customer experience,arms stolen from the farming industry!!!!!
5/5
GoogleExcellent service by the whole team. Many thanks to Sarah for ensuring the property was at the front of the advertising. Look forward to using your company again in the future.
1/5
GoogleThis is by far the least helpful company I have ever had dealings with. For someone wanting to get things organised in a timely manner, they have made it difficult at every turn while charging an extortionate amount of money for poor service. Would advise landlords and tenents to avoid!
5/5
GoogleUsing Nicholas Humphreys for a number of our properties has proved to be a well recommended decision. The assistance provided by both Belinda & Charlotte ( not to mention the team ) has been fantastic .
5/5
GoogleNicholas Humphreys look after our rental properties, their Property Managers are efficient in dealing with any enquiries raised by the tenants and repairs are carried out quickly.
1/5
GoogleNot a good experience with this letting agency. Anytime there’s a problem no one seems to care to do anything about it and they take forever to get back to you! You have to call them a million times to get anything done. I also get letters every 6 months from them asking for more money from me despite changing my contract! Do not recommend.
5/5
GoogleNicholas Humphreys has supported me as a landlord (living some way from the city) to let a flat in Derby for over five years. They have always been extremely efficient, professional, and very good value for money.
1/5
GoogleOnly gave the 1 star because it's not possible to give 0. This company is the worst for money grabbers who don't have any respect for there customers and don't even admit to there mistakes because it's not on paper. I have a few real examples that everyone thinking of going with this company need to hear: 1) My girlfriend was signed up to a contract for a year in a house that she only lived in for 2 months from july 2017 to august but understood it was her mistake so has still been paying her rent every month without a problem until around march 2018 when she received a call saying she is now in debt. The problem was that she went in and asked instead of paying quarterly to pay monthly and was told it would be a figure of 243.75 but they had split her payments for the first quarter into 4 instead of 3 and the correct rent should have been 325 but was never informed about this and is a rificulous thing to do in the first place. She was just told to set up a standing order of 243.75 for 12 months which she did happily but now they are saying she owes all of that difference because of their mistake "because it's not in the contract". So I advise everybody to steer clear of this company but if you have no choice make sure not to take any word of theirs and make sure everything is written down with their signature on it even if it's a simple conversation because they will not keep to their word. 2) I signed up for a flat and legally don't have to sign anything until the day I moved in but wanted to get everything sorted out the way to be organised so I found a flat and paid my £70 fee to take it off the market and signed an agreement. Nearly 3 months before the move in date I realised I couldn't actually live there for disclosed reasons. The only way I was not tied in to the property and had to pay rent was to do their job for them and find a new tenant which then had to pay their £70 fee extra but despite not having to do any work and getting an extra £70 that they wouldn't have had in the first place, I was then made to pay a hidden £250 fee also. If I didn't go out of my way and take time off of work to sort out a new tenant I would have been made to pay the rent of a flat i'm not even living in. 3) I actually know a couple of students who used to work with the company and all have agreed that behind the scenes all the staff slag off their customers and don't care even the smallest amount about them. Another thing is that they even admit to ripping people off. SO... Please realise that any value of money you hear be prepared to potentially double it or even pay random fees you're not told about. Also since then I have been with some really good estate agents. There are so many better options in derby. Just DO NOT go with these money grabbers. I told this story to a few estate agents and all of them were shocked at how badly Nicholas Humphreys treat people but also said they weren't surprised because they hear it all the time about them in particular.
4/5
GoogleEdit: With a new mix of staff the agency has become reliable. Old: Richard is the most cynical man I ever met. He's trying to make my group move into a house with health hazards and missing furniture, blowing each of us off when we want to speak about the issues. Two more weeks, if things don't get sorted by then we'll be going to the property ombudsman, it's not on.
5/5
GoogleThe best student agency in Derby, we`ve just moved into our house (Sept 2018) and it`s ace. Very clean and everything we requested has been sorted. Helen is our contact and she always gets back to us and makes life easier for us, thanks Helen.
1/5
GoogleTheir prices are just absolute extortion. If you're looking to rent a place then look elsewhere, or better yet, go completely private. They're friendly and helpful when you first walk in, they'll help you find a property and arrange viewings, sound great! But wait until you actually get a place from them to find that there's a massive list of defects including falling roof tiles! We found atleast 3 in our back yard and the sun can be seen from the glass loft door. I know the house is old but jeez atleast fix the issues or tell your customers of them (Oh wait... They wouldn't be able to make a killing on their profits then would they?).
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2020.
